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All Journal JSSF : Journal of Sport Science and Fitness Panrita Abdi - Jurnal Pengabdian pada Masyarakat Jurnal Pendidikan Kesehatan Rekreasi JOURNAL OF SPORT EDUCATION (JOPE) Jurnal Sporta Saintika Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Patriot BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Stamina JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) SPRINTER: Jurnal Ilmu Olahraga JMPO Jurnal Pengabdian Masyarakat Olahraga dan Kesehatan Jurnal Dharma Pendidikan dan Keolahragaan
Alimuddin
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Humanities Dentistry Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Persepsi dan Harapan Wisatawan berdasarkan Kualitas Layanan Wisata Panjat Tebing dengan Metode SERVQUAL Meliza; Alimuddin; Sonya Nelson; Ilham; Ridho Bahtra
SPRINTER: Jurnal Ilmu Olahraga Vol. 7 No. 3 (2026): SPRINTER: Jurnal Ilmu Olahraga
Publisher : MAN Insan Cendekia Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46838/spr.v7i3.1366

Abstract

This study analyzed tourists’ perceptions of rock-climbing tourism service quality in Harau Valley using the five SERVQUAL dimensions and identified expectations for service improvement. A descriptive quantitative design with supporting qualitative data was employed. Thirty tourists were selected purposively; 60% had climbed at least five times. Data were collected through observation, a 60-item questionnaire, semi-structured interviews, and documentation. All items were valid, and Cronbach’s alpha coefficients across the five dimensions ranged from 0.788 to 0.910. The analysis used descriptive statistics, mean scores, respondent achievement percentages, and interview interpretation. Empathy reached 84.23%, Reliability 82.50%, and Responsiveness 75.32%, all in the good category, whereas Tangibles and Assurance each reached 51.41% and were categorized as poor. Tourists emphasized improvements in facilities, access, route information, equipment completeness, safety procedures, guide competence, and emergency preparedness. The findings indicate that service strengths lie in interpersonal interaction, while the main priorities are physical evidence and safety assurance. Management should also account for visitors’ experience levels, weather conditions, risk perceptions, and environmental carrying capacity so that increased visitation remains safe and sustainable.
Persepsi Wisatawan terhadap Kualitas Fasilitas dan Daya Tarik Aktivitas Surfing di Pantai Sorake Nias Selatan Nija Sinedesis Hia; Fahd Mukhtarsyaf; Alimuddin; Donal Syafrianto; Ridho Bahtra
SPRINTER: Jurnal Ilmu Olahraga Vol. 7 No. 3 (2026): SPRINTER: Jurnal Ilmu Olahraga
Publisher : MAN Insan Cendekia Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46838/spr.v7i3.1370

Abstract

This study aimed to describe tourists’ perceptions of facility quality and the attractiveness of surfing activities at Sorake Beach, South Nias Regency. A descriptive quantitative design was applied in June 2026. One hundred domestic and international tourists were selected through accidental sampling, with eligibility limited to visitors who had participated in or were participating in surfing activities. Data were collected using a four-point Likert questionnaire covering facility quality and surfing attraction, supported by observation, interviews, and documentation. The data were analyzed using means and percentages. The results showed that facility quality achieved a mean score of 1.99 and was categorized as poor. The main weaknesses concerned facility condition and maintenance, toilet cleanliness, safety equipment, tourist information, and emergency health services. In contrast, the attractiveness of surfing activities achieved a mean score of 2.63 and was categorized as good. Exciting surfing experiences, alignment with visitor expectations, wave quality, and the coastal landscape were the most appreciated aspects. The study concludes that Sorake Beach’s strong surfing attraction has not been fully supported by adequate amenities. Improvements in cleanliness, maintenance, multilingual information, safety facilities, and emergency services require collaboration among government, destination managers, tourism businesses, and local communities.
Co-Authors -, Liza Akbar, Amin Aljabar, Muhammad Agil Andika Prabowo Andri Gemaini Apri Agus Ardo okilanda Atradinal Aulia Asman Aulia Rhodatul Janah Bahtra, Ridho Brigita Sanjaya Chaeroni, Ahmad Dedi Supendra Deny Pradana Saputro Devon Ikbal Dewi Pebriyani Dian Pujianto Didin Tohidin Donal Syafrianto Fahmil Haris Handayani, Sri Gusti Ibrahim Ibrahim Ilham Ilham Ashari Ilham Qadritillah Komaini, Anton Liza liza liza Liza, Liza Mardepi Saputra Meliza Mike Asmaria Muchlis, Arif Fadli Muhamat Ridwan Muhammad Rafi Muhammad Sazeli Rifky Mukhtarsyaf, Fahd Nengsih Andriani Nija Sinedesis Hia Nugroho Susanto Nugroho Susanto Nurhidayah Hasyim Nurhidayah Hasyim Nuridin Widya Pranoto Ricky Nanda Pratama Sazeli Rifki, Muhamad Sepdanius, Endang Sepriadi Sepriadi Sepriadi Septian Raibowo Sonya Nelson Sulastri Syafrianto, Syafrianto Wahyudin Wahyudin Wilda Welis Windo Wiria Dinata, Windo Yahya Eko Nopiyanto Yahya Eko Nopiyanto Yahya Eko Nopiyanto Yahya Eko Nopiyanto Yogi Andria