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All Journal Sosiohumaniora JURNAL ILMIAH MANAJEMEN & BISNIS Jurnal Bisnis dan Manajemen AFEBI Management and Business Review PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Kumawula: Jurnal Pengabdian Kepada Masyarakat The World of Public Administration Journal Jurnal Bisnisman : Riset Bisnis dan Manajemen Batara Wisnu : Indonesian Journal of Community Services PEKBIS Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Business Studies and Management Review Society
Hilmiana Hilmiana
Faculty Of Economics And Business, Universitas Padjadjaran, Bandung, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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BARRIERS AND DRIVERS OF SOCIAL ENTERPRISE PERFORMANCE IN INDONESIA'S SOCIAL ENTERPRISES: A QUALITATIVE STUDY WITH OWNERS AND MANAGERS Yusuf Iskandar; Joelianty; Umi Kaltum; Hilmiana
Jurnal Bisnisman : Riset Bisnis dan Manajemen Vol 3 No 1 (2021): Jurnal Bisnisman : Riset Bisnis dan Manajemen
Publisher : Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/bisnisman.v3i1.140

Abstract

Social enterprises are established to accomplish a specific social purpose. They not only focus on maximizing profits but also the benefits to society and the environment. The profits made are in most instances used to fund the social programs they run. Recently, social enterprises have attracted much attention from the public as well as researchers. This is the focus of this study. The specific target of this study is social enterprises in Indonesia. Social enterprises are gaining traction in many counties, and Indonesia has not been left behind. Millennials in Indonesia are leading in creating businesses that are meant to create positive social and environmental impacts. Social enterprises in Indonesia need legitimacy. They need to be able to communicate their hybrid identities to stakeholders without fear of being rejected. To access the funds and skills they need, social enterprises need to show how they are performing so that the stakeholders understand. This study discusses three important issues regarding the performance of social enterprises in Indonesia. One is intellectual capital which is defined as knowledge that can be converted into value. It refers to the flow of knowledge within an organization, which is the sum of everything that people know that makes it operate efficiently. Another is the social entrepreneurial orientation (SEO), which refers to the combination of social missions with entrepreneurial actions to achieve social firms' sustainability. The third is dynamic capabilities, which refers to enabling companies to transform and change according to times. Through the development of these capabilities, the organization can achieve a solid last competitive advantage. Lastly, there is a competitive advantage which is the ability of a firm to perform better than others in the market. Interviews with 50 managers and owners of social enterprises in Indonesia have effectively covered factors affecting performance.
PENINGKATKAN KESEJAHTERAAN MASYARAKAT MELALUI PEMAHAMAN PEMASARAN DIGITAL DAN LITERASI KEUANGAN BAGI PELAKU USAHA PEREMPUAN DI DESA SUKAMUKTI Hilmiana Hilmiana; Desty Hapsari Kirana
Batara Wisnu : Indonesian Journal of Community Services Vol. 3 No. 2 (2023): Batara Wisnu | Mei - Agustus 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bw.v3i2.204

Abstract

Women have an important role in family welfare. Not only being housewives, women are often the backbone of the family economy. However, there is often a lack of knowledge related to managing family finances, which in the end the family's economic health becomes lame. The purpose of this PPM activity is to provide assistance and training for community in Desa Sukamukti, especially for women entrepreneurs in order to improve family welfare by maximizing their role as women. The activities carried out are related to financial literacy which is focused on managing family finances and also utilizing digital marketing to increase sales and income to support the family economy
Influence of Flexible Work Arrangement and Work Environment on Employee Performance Through Work-Life Balance During The Covid-19 Pandemic Aditya Indra Bagaskara; Hilmiana Hilmiana; Irfanul Kamal
AFEBI Management and Business Review Vol. 6 No. 1 (2021): June
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v6i1.481

Abstract

The success of an organization is influenced by employee performance, so every company will try to improve the performance of its employees in achieving the organizational goals that have been set. During the Covid-19 pandemic, there are several factors that can support employee performance, one of which is flexible work arrangements. However, not only work methods are needed to improve employee performance, the work environment and aspects of work-life balance are expected to improve employee performance. This study aims to determine the effect of flexible work arrangements and work environment on employee performance directly or indirectly through work-life balances as an intervening variable.The data in this study were collected by distributing online questionnaires. This research on employees of PT. Telkom Indonesia, tbk in West Java (S=193), where S is the sample of employees at Telkom West Java. The method used in this research is PLS-SEM which is processed using SmartPLS 3 software. The results showed that there was a direct influence between flexible work arrangements and work environment on employee performance. In addition, the results of other studies also show that there is an indirect effect between flexible work arrangements and work environment on employee performance through work-life balance as an intervening variable.
THE DAMPAK KONFLIK ANTARA PEKERJAAN DAN KELUARGA TERHADAP KINERJA PEKERJA PEREMPUAN DENGAN KEPUASAN KERJA SEBAGAI MEDIATOR DI PT. KALDU SARI NABATI RANCAEKEK Nurunnadiya Savitri; Hilmiana Hilmiana; Kartono Kartono; Devi Alviani
JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Vol. 7 No. 1 (2023): JBSMR, Vol 7 No.1 December 2023
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v7i1.28166

Abstract

The aim of this study is to explore the relationship between work-family conflict and employee performance, as well as the effects of job satisfaction and work-family conflict on employee performance. For the study, which was conducted at PT. Kaldu Sari Nabati Indonesia Rancaekek Bandung, 195 married female employees from the Production Department were chosen. A questionnaire was used to collect the study's data, and the statistical product and service solutions (SPSS) program was used for the analysis. The results demonstrate that although work-family conflict does not directly and significantly affect employee performance, it does so when job satisfaction is taken into account as a mediator. Furthermore, employee performance is significantly positively impacted by job satisfaction. These results highlight the crucial role that job satisfaction plays in minimizing the detrimental effects of work-family conflict on employee performance.
Women's entrepreneurial competence within a patriarchal social system Hilmiana Hilmiana; Devi Alviani
Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Vol. 11 No. 3 (2023): Jurnal Perspektif Pembiayaan dan Pembangunan Daerah
Publisher : Program Magister Ilmu Ekonomi Pascasarjana Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/ppd.v11i3.29127

Abstract

Women in patriarchal social systems face various challenges that affect their economic access and hinder their empowerment. This research aims to identify the competencies required by women to thrive within a patriarchal social system, reduce gender disparities, and promote empowerment in various aspects of life. This research utilized secondary data from the Scopus database and applied a document study method. Keywords used for the search included "women competence," "women skills," "women entrepreneur skills," "entrepreneurial competencies," and "entrepreneur competence." After filtering, 31 articles were selected for analysis. The analysis used the Miles and Huberman model, including reduction, data analysis, and conclusion. The findings indicate that to address the challenges of patriarchy and achieve empowerment, women need to develop multidimensional competencies involving entrepreneurial skills, commitment, high-level conceptual abilities, recognition of opportunities, organization, relationships, strategic thinking, and marketing. The challenges of norms and gender expectations in patriarchal societies become obstacles that need to be overcome by educating the community about the vital role of women and the competencies required in SMEs (Small and Medium Enterprises). Innovation, creativity, and innovative marketing strategies are key to success, while support and networks from stakeholders can provide valuable boosts.
Pemanfaatan Sampah Rumah Tangga untuk Pupuk Organik di Desa Sukalaksana: Utilization of Household Waste for Organic Fertilizer in Sukalaksana Village Hilmiana, Hilmiana; Kirana, Desty Hapsari
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 10 No. 5 (2025): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v10i5.9088

Abstract

This study is part of a Community Service Program (PKM) aimed at evaluating the effectiveness of household waste composting into liquid organic fertilizer as a sustainable solution for waste management. Conducted in Sukalaksana Village, the program involved the community through education, training, and mentoring to enhance awareness and skills in managing organic waste. Data were collected through interviews and focused group discussions, as well as measurements of the volume of processed waste and the resulting liquid fertilizer. The findings indicate that composting significantly reduces waste volume and produces high-quality liquid organic fertilizer, although the program's success depends on community awareness and the availability of adequate infrastructure. The program concludes that household waste composting is an effective approach to supporting sustainable agriculture and environmental preservation, with recommendations to enhance community education and develop infrastructure to enable broader adoption of this practice.
Perilaku Mengemudi dan Pengalaman Wisatawan: Sebuah Studi di Kawasan Metropolitan Bandung Ariawaty, R. Rina Novianty; Layyinaturrobaniyah, Layyinaturrobaniyah; Firmansyah, Egi Arvian; Hilmiana, Hilmiana; Saefullah, Kurniawan
Society Vol 13 No 1 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i1.823

Abstract

Driving behavior significantly influences tourist comfort and experiences in a destination, making traffic management a critical consideration for tourism-focused cities. This study examines driving behaviors in Bandung and assesses their impact on tourists' comfort and overall experiences. A total of 300 respondents, consisting equally of drivers and tourists, participated through an online questionnaire administered via Google Forms across West Bandung Regency, Bandung Regency, Cimahi City, and selected areas of Sumedang Regency in West Java Province, a method particularly effective during the COVID-19 pandemic. Descriptive statistical analysis and independent t-tests indicate that driving behavior among Bandung residents is moderately deviant; however, most drivers tend to comply with traffic regulations and consider receiving telephone calls while driving as relatively unimportant. Nevertheless, tourists emphasize enhancing public transportation services and traffic orderliness. The study confirms a significant relationship between driving behavior and tourist experiences, highlighting the need for targeted improvements to develop Bandung as a more comfortable and attractive city for residents and visitors.
Tinjauan Literatur: Peran Kualitas Pelayanan dan Kualitas Produk/Jasa Dalam Meningkatkan Loyalitas Peserta BPJS Kesehatan di Fasilitas Kesehatan Andrianto, Charles; Hilmiana, Hilmiana; Nidar, Sulaeman Rahman
The World of Public Administration Journal Volume 7 Issue 2, Desember 2025
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v7i2.2540

Abstract

Abstrak Kualitas pelayanan dan kualitas produk/jasa merupakan dua komponen fundamental yang memengaruhi tingkat kepuasan dan loyalitas pelanggan dalam berbagai sektor layanan publik, termasuk program Jaminan Kesehatan Nasional (JKN) yang diselenggarakan oleh BPJS Kesehatan. Di tingkat fasilitas kesehatan, khususnya klinik kesehatan, peningkatan kualitas pelayanan dan mutu layanan medis menjadi faktor krusial dalam memastikan pengalaman positif peserta. Artikel ini bertujuan untuk meninjau secara komprehensif literatur terbaru (2019–2024) mengenai peran kualitas pelayanan dan kualitas produk/jasa dalam meningkatkan loyalitas peserta BPJS Kesehatan dengan kepuasan peserta sebagai variabel mediasi. Metode yang digunakan adalah systematic literature review dengan pendekatan PRISMA, melibatkan 30–50 artikel ilmiah yang disaring berdasarkan kriteria inklusi–eksklusi yang relevan. Hasil tinjauan menunjukkan bahwa kualitas pelayanan yang mencakup keandalan, keamanan, kecepatan, jaminan, empati, serta kualitas produk/jasa kesehatan seperti ketersediaan fasilitas, kompetensi tenaga medis, dan ketepatan prosedur layanan, memiliki pengaruh kuat terhadap kepuasan dan loyalitas peserta. Kepuasan terbukti bertindak sebagai mediator signifikan yang menghubungkan kualitas layanan dengan loyalitas. Temuan ini memiliki implikasi praktis penting bagi klinik kesehatan dalam meningkatkan kualitas layanan berbasis evidence. Di akhir artikel, disusun rekomendasi strategis untuk meningkatkan loyalitas peserta BPJS Kesehatan melalui penguatan kualitas layanan secara menyeluruh.   Kata Kunci: kualitas pelayanan, kualitas produk/jasa, kepuasan peserta, loyalitas, BPJS Kesehatan, klinik kesehatan.       Abstract Service quality and product/service quality are two fundamental components that influence customer satisfaction and loyalty in various public service sectors, including the National Health Insurance (JKN) program administered by BPJS Kesehatan. At the healthcare facility level, particularly in health clinics, improving service quality and medical care are crucial factors in ensuring a positive participant experience. This article aims to comprehensively review the latest literature (2019–2024) on the role of service quality and product/service quality in increasing BPJS Kesehatan participant loyalty, with participant satisfaction as a mediating variable. The method used was a systematic literature review with the PRISMA approach, involving 30–50 scientific articles screened based on relevant inclusion–exclusion criteria. The review results indicate that service quality, including reliability, safety, speed, assurance, empathy, and the quality of health products/services such as the availability of facilities, the competence of medical personnel, and the accuracy of service procedures, have a strong influence on participant satisfaction and loyalty. Satisfaction was shown to act as a significant mediator linking service quality with loyalty. These findings have important practical implications for health clinics in improving the quality of evidence-based services. At the end of the article, strategic recommendations are formulated to increase the loyalty of BPJS Kesehatan participants by strengthening the overall quality of services.   Keywords: service quality, product/service quality, participant satisfaction, loyalty, BPJS Health, health clinic
Kepemimpinan Transformasional dan Kinerja Karyawan dengan Mediasi Efikasi Diri Kreatif pada Perusahaan di Sektor Jasa Kurir, Logistik, dan Transaksi Keuangan di Indonesia Ariawati, R Rina Novianty; Ariawaty, R Rina Novianty; Hilmiana, Hilmiana; Rahman, Muhammad Syauqi Taufiqur
Society Vol 13 No 3 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i3.946

Abstract

In an organization, individual performance greatly influences organizational performance through activities driven by individuals or groups working together, who play an active role in producing strong organizational outcomes. The success of an organization in achieving its established goals depends largely on the extent to which leadership is effectively exercised. One aspect leaders must pay attention to in improving employee performance is employees’ level of creative self-efficacy. Companies operating in the courier services, logistics, and financial transactions sectors are transforming in terms of business processes, human resources, subsidiary strengthening, and product development. However, they also face very intense competition from similar companies such as JNE, J&T, Tiki, SiCepat, and Ninja Express. This study aims to analyze and determine the effect of transformational leadership on employee performance through creative self-efficacy in companies within the courier services, logistics, and financial transactions sectors in Indonesia. The research employs descriptive and verification methods, using SmartPLS 3.3.3 as the analytical tool and collecting data through questionnaires. The sampling method applied is convenience sampling. The results and conclusions of this study indicate that transformational leadership has a positive and significant effect on employee performance. Transformational leadership also has a positive and significant effect on creative self-efficacy. Furthermore, creative self-efficacy positively and significantly affects employee performance. Finally, transformational leadership has a significant indirect effect on employee performance through creative self-efficacy.
Co-Authors Aditya Indra Bagaskara Agi Syarif Hidayat Andrianto, Charles Ariawati, R Rina Novianty Ariawaty, R Rina Novianty Cattleya Rejito Desty Hapsari Kirana Devi Alviani Devi Alviani Egi Arvian Firmansyah Imas Soemaryani Irfanul Kamal Joelianty Kartono Kartono Kurniawan Saefullah Layyinaturrobaniyah Layyinaturrobaniyah Muhammad Aqshel Revinzky Nurunnadiya Savitri Poppy Rufaida R. Rina Novianty Ariawaty Rahman, Muhammad Syauqi Taufiqur Rita Sri Silvia Pamuji Sipa Paujiah Sri Djatnika Sya'diah Sulaeman Rahman Nidar Umi Kaltum Vita Sarasi Wa Ode Zusnita Muizu Yusuf Iskandar Zulaikha Zulaikha