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All Journal Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Pencerah Publik Ilomata International Journal of Social Science Sinergi International Journal of Communication Sciences Riwayat: Educational Journal of History and Humanities
Raden Biroum Bernardianto
Universitas Muhammadiyah Palangkaraya
Religion Humanities Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PUBLIK PADA KANTOR KELURAHAN KUALA JELAI KECAMATAN JELAI KABUPATEN SUKAMARA: ANALYSIS OF THE QUALITY OF PUBLIC SERVICESOFFICE KELURAHAN KUALA JELAI, KECAMATAN JELAI, SUKAMARA DISTRICT Mu'ti, Abdul; Bernardianto, Raden Biroum; Sion, Holten
Pencerah Publik Vol. 9 No. 1 (2022): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v9i1.3506

Abstract

The Kuala Jelai Urban Village, Jelai District, Sukamara Regency has a function of providing public services in accordance with existing SOPs to ensure optimal quality service. This study of the service quality of the kelurahan office aims to analyze the service quality of the Kuala Jelai Kelurahan Office. This research was conducted with a qualitative descriptive approach, with interview data collection methods and field observations. Research informants consisted of personnel from the Kuala Jelai Kelurahan Office as service providers and several communities as service recipients determined by purposive sampling. Research studies that are based on 5 (five) dimensions of service, namely: 1). Tangible variable dimensions. 2). Dimensions of the Reliability variable. 3). Responsiviness variable dimensions. 4). Assurance variable dimensions. 5). The Emphaty variable dimension shows 4 (four) variables included in the "very good" category (Reliability, Responsiveness, Assurance and Emphaty dimensions) while 1 (one) dimension is included in the "less good" category, namely the Tangible dimension. The study concluded that the services at the Kelurahan Kuala Jelai, Jelai District were classified as good qualifications and quality.
IMPLEMENTASI E-GOVERNMENT TRANSFORMASI DIGITAL LAYANAN KEPEGAWAIAN “SITAGUH” PADA BADAN KEPEGAWAIAN DAERAH PROVINSI KALIMANTAN TENGAH Oktobrian, Ivan; Bernardianto, Raden Biroum; Saipul, Saipul
Pencerah Publik Vol. 12 No. 1 (2025): Pencerah Publik
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pencerah.v12i1.9746

Abstract

This study explores the implementation of digital transformation in civil service management through the "SITAGUH" application at the Regional Personnel Agency (BKD) of Central Kalimantan Province. As a digital civil service platform, SITAGUH is designed to enhance the efficiency, transparency, and accessibility of public services in the field of civil servant administration. The research adopts a qualitative descriptive approach, utilizing data collection methods such as interviews, observations, and document analysis to assess the effectiveness and challenges associated with the implementation of the SITAGUH system. The findings indicate that SITAGUH successfully improves service quality by streamlining manual processes and accelerating service delivery. Nevertheless, the implementation also encounters challenges, including a lack of IT-skilled human resources among civil servants and the need for ongoing system training and socialization. This study contributes to the broader discourse on e-government and underscores the importance of strategic planning and continuous improvement in achieving successful digital transformation within public service institutions
Implementasi Pemilih Yang Termasuk Dalam Kategori Daftar Pemilih Khusus (DPK) Pada Pemilu 2024 Di Kabupaten Seruyan Berdasarkan Keputusan KPU RI Nomor 66 Tahun 2024 Dengan Surat Edaran Bawaslu Nonor 21 Tahun 2024 Setiawan, Yulius; Bernardianto, Raden Biroum; Yusuf, Muhammad
Riwayat: Educational Journal of History and Humanities Vol 8, No 1 (2025): Januari, Special Issue on "Educational design research for human beings learning
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i1.43124

Abstract

Pemilu merupakan proses penting dalam demokrasi yang memerlukan partisipasi semua warga negara yang memenuhi syarat. Artikel ini menganalisis implementasi Daftar Pemilih Khusus (DPK) pada Pemilu 2024 di Kabupaten Seruyan, mengacu pada Keputusan KPU RI Nomor 66 Tahun 2024 dan Surat Edaran Bawaslu Nomor 21 Tahun 2024. Studi ini bertujuan untuk menilai efektivitas penerapan kebijakan ini serta tantangan yang dihadapi dalam prosesnya. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus, dan hasilnya menunjukkan bahwa implementasi kebijakan masih menghadapi berbagai kendala, seperti keterbatasan infrastruktur, minimnya pelatihan petugas, kurangnya sosialisasi kepada masyarakat, dan koordinasi antar lembaga yang belum optimal. Potensi konflik muncul terutama dalam menentukan validitas pemilih dan kebutuhan pemungutan suara ulang (PSU) akibat perbedaan penafsiran Pasal 80 ayat (2) PKPU Nomor 25 Tahun 2023. Untuk mengatasi tantangan tersebut, penelitian merekomendasikan penguatan pelatihan bagi petugas, penyusunan panduan teknis bersama KPU dan Bawaslu, peningkatan akses teknologi, serta sosialisasi yang lebih intensif. Diharapkan langkah-langkah ini dapat meningkatkan akurasi, inklusivitas, dan transparansi penyusunan DPK, mendukung pemilu yang lebih kredibel dan demokratis di Kabupaten Seruyan.
Co-Authors Abdul Mu'ti Anggy Ria Sandita Annisa Rizki Ananda Dian Widhi Pratama Hairullah Hairullah Holten Sion Holten Sion, Holten Koesanto, Stefani Made Ayu Artharini Mu'ti, Abdul Muhammad Rustam Effendy Muhammad Yusuf Oktobrian, Ivan Pipit Fitriyah Purbosari, Nita Ryan Putri Irianti Sintaman Rachmat Hidayat Rambang, Alphaomega Pulcherima Saipul, Saipul Setiawan, Yulius Vina Panduwinata Yuli Fatmawati Yulizar Pramudika Tawil