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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Kebijakan Kesehatan Indonesia Public Health of Indonesia Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Pengabdian Masyarakat AbdiMas Jurnal Kreativitas PKM JOURNAL OF SCIENCE AND SOCIAL RESEARCH Indonesian of Health Information Management Journal (INOHIM) Jurnal Kesehatan Tambusai PELS (Procedia of Engineering and Life Science) Indonesian Journal of Health Information Management Services (IJHIMS) International Journal of Health and Information System (IJHIS) Holistik Jurnal Kesehatan
Witri Zuama Qomarania
Universitas Esa Unggul
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

 1 
ANALISIS BEDA RATA-RATA WAKTU TUNGGU PELAYANAN PENGGUNAAN APLIKASI MOBILE JKN DI RUSD KOTA TANGERANG Utami, Arti Pristiwati; Qomarania, Witri Zuama
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 7, No 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2349

Abstract

Abstract: Waiting time is an important component of the service and is the first gateway that plays an important role in making a good first impression on patients. The Mobile JKN application is an application for the national health insurance system which is a form of digital transformation of the business model created by BPJS Kesehatan. The purpose of this study is to find out the Difference in Average Waiting Time for the Use of Mobile JKN Application services. The study used a cross sectional design. The research was conducted at the Tangerang City Hospital at the dental polyclinic and internal medicine polyclinic. The sampling technique uses the quota sampling technique with a total of 400 samples. The data analysis technique in this study uses the Mann Whitney Test. The results of the study showed that the minimum waiting time for respondents at the dental polyclinic was 67 minutes, and the maximum was 178 minutes. The average waiting time of respondents was 119.15 minutes. Meanwhile, in the internal medicine polyclinic, the minimum waiting time for respondents is 65 minutes, and the maximum is 202 minutes. The average waiting time for respondents was 129.71 minutes.  At the dental polyclinic, as many as 62 respondents (44.0%) were users of the Mobile JKN Application and as many as 79 respondents (56.0%) were respondents who came directly. Meanwhile, in the internal medicine poly, as many as 98 respondents (37.8%) were users of the Mobile JKN Application and as many as 161 respondents (62.2%) were respondents who came directly. Keywords: Waiting Time, Mobile JKN, Service Abstrak: Waktu tunggu merupakan komponen penting dalam pelayanan dan merupakan pintu gerbang pertama yang berperan penting dalam memberikan kesan pertama yang baik bagi pasien. Aplikasi Mobile JKN adalah aplikasi untuk sistem asuransi kesehatan nasional yang merupakan bentuk transformasi digital model bisnis yang dibuat oleh BPJS Kesehatan. Tujuan penelitian ini untuk mengetahui beda rata-rata waktu tunggu pelayanan penggunaan Aplikasi Mobile JKN. Penelitian menggunakan desain cross sectional. Penelitian dilakukan di RSUD Kota Tangerang pada poliklinik gigi dan poliklinik penyakit dalam. Teknik pengambilan sampel menggunakan teknik quota sampling dengan jumlah 400 sampel. Teknik analisis data pada penelitian ini menggunakan Uji Mann Whitney. Hasil penelitian menunjukan bahwa minimal waktu tunggu responden pada poliklinik gigi adalah 67 menit dan maksimal adalah 178 menit. Rata–rata waktu tunggu responden yaitu 119,15 menit. Sedangkan pada poliklinik penyakit dalam, minimal waktu tunggu responden adalah 65 menit dan maksimal adalah 202 menit. Rata–rata waktu tunggu responden 129,71 menit.  Pada poliklinik gigi sebanyak 62 responden (44,0%) adalah pengguna Aplikasi Mobile JKN dan sebanyak 79 responden (56,0%) adalah responden yang datang secara langsung. Sedangkan pada poli penyakit dalam sebanyak 98 responden (37,8%) adalah pengguna Aplikasi Mobile JKN dan sebanyak 161 responden (62,2%) adalah responden yang datang secara langsung. Kata kunci: Waktu Tunggu, Mobile JKN, Pelayanan
PENGARUH MOTIVASI KERJA TERHADAP KINERJA PEREKAM MEDIS DAN INFORMASI KESEHATAN (PMIK) DI DPD PORMIKI DKI JAKARTA Salsabilla, Jihan Saskia; Qomarania, Witri Zuama; Hosizah, Hosizah; Pertiwi, Tria Saras
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 2 (2025): May 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i2.3066

Abstract

Abstract: Performance plays an important role in healthcare services, but challenges such as lack of work motivation due to high workloads, time pressure, minimal recognition, limited career development, and lack of supervisor support can reduce motivation and impact the performance of medical recorders.The purpose of this research is to determine the effect of work motivation on the performance of Medical Recorders and Health Information (PMIK) at the DPD PORMIKI DKI Jakarta.The type of research used is quantitative research employing a cross-sectional design.From a total of 2,011 PMIK members, 95 respondents were selected using the quota sampling technique. Data were collected through questionnaires and analyzed using simple linear regression tests.The results of the analysis using simple linear regression show that there is an influence between the work motivation variable and the performance variable of Medical Recorders and Health Information (PMIK) at DPD PORMIKI DKI Jakarta, with a significance value (P-value) of 0.000 (<0.05), and the obtained regression equation is Y = 9.773 + 0.389X. Keywords: Work Motivation, Performance, Medical Record and Health Information                  Officers (PMIK) Abstrak: Kinerja memiliki peran penting dalam pelayanan kesehatan, namun tantangan seperti kurangnya motivasi kerja akibat beban kerja tinggi, tekanan waktu, minimnya pengakuan, terbatasnya pengembangan karier, serta kurangnya dukungan atasan dapat menurunkan motivasi dan berdampak pada kinerja perekam medis. Tujuan penelitian ini untuk mengetahui Pengaruh Motivasi Kerja Terhadap Kinerja Perekam Medis dan Informasi Kesehatan (PMIK) di DPD PORMIKI DKI Jakarta. Jenis penelitian yang digunakan ialah penelitian kuantitatif menggunakan desain cross-sectional. Dari total  2.011 anggota PMIK didapatkan 95 responden yang dipilih menggunakan teknik kuota sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan uji regresi linear sederhana. Hasil analisis dengan regresi linear sederhana, dapat dilihat bahwa terdapat pengaruh antara variabel motivasi kerja dengan variabel kinerja Perekam Medis dan  Informasi  Kesehatan (PMIK) di DPD PORMIKI DKI Jakarta dengan nilai signifikansi P-value 0,000 (<0.05), dengan persamaan regresi yang didapatkan yaitu Y= 9.773 + 0.389X. Kata kunci: Motivasi Kerja, Kinerja, Perekam Medis dan Informasi Kesehatan (PMIK)  
Co-Authors AA Sudharmawan, AA Adelina Fitri Amanda, Kiki Ambarwati Ashar Nuzulul Putra Azza, Azizatul DinaMarthaFitri1 ErnyElviany2 Ety Nurhayati Hosizah Hosizah Husni Abdul Muchlis Idris, Vanny Kurniawati, Anastasia Cyntia Dewi Lestari, Betri Widya Loli Adriani Meutia, Nurma Michaela, Sarah Mauren Novi Mulyani Putri Nugroho Budhisantosa Nugroho, Purwo Setiyo Nurhasanah, Raden Nurmalasari, Mieke Rahmawati, Danisa Ocha Ramadhani, Muhammad Ridho Ranggani, Nila Rosana Dwiyanti Putri Salamiyah, Barokatus Salsabila, Nada Salsabilla, Jihan Saskia Saputra, Alief Imran Sukaesti, Diah Sulistianingsih Sulistianingsih Supryatno, Adi Temesvari, Nauri Anggita Tria Saras Pertiwi Utami, Arti Pristiwati Wittri, Zalipa