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All Journal J-MAS (Jurnal Manajemen dan Sains) Jurnal Komunikasi Profesional Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting
Osrita Hapsara
Fakultas Ekonomi Universitas Batanghari Jambi
Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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The Influence of Work Facilities and Internal Communication on the Performance of Civil Servants Through Motivation at the Education Office and Culture of Muaro Jambi Regency Jasrianto, Jasrianto; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3269

Abstract

This study evaluates and analyzes the impact of work facilities and internal communication on civil servant performance, with work motivation as a mediating variable, at the Education and Culture Office of Muaro Jambi Regency. Using both descriptive and verification methods, the research involved 62 employees from the office and employed the Partial Least Squares (PLS) method for analysis. The results from the questionnaire indicated that work facilities had a total score of 2859, classified as good, while internal communication scored 2836, also in the good range. Work motivation was rated at 3080, placing it in the high category, and employee performance scored 3099, which is similarly high. The findings show that work facilities have significant impact on motivation. Internal communication also positively and significantly influences motivation. Additionally, both work facilities and internal communication have significant effect on employee performance. Motivation is demonstrated to positively and significantly affect employee performance. Moreover, work facilities and internal communication both positively and significantly impact employee performance through the mediation of motivation at the Muaro Jambi Regency Education and Culture Office.
The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Masruroh, Umi; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

Abstract

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction
The Influence of Transformational Leadership Style and Compensation on Motivation and Its Impact on Employee Performance at Petrochina International Jabung Ltd Oktriyani, Sari; Syekh, Saiyid; Hapsara, Osrita
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5354

Abstract

The success of a business organization, company, or industry depends on the performance of its employees. Human resources are a crucial factor in achieving company goals, therefore, human resource development planning is a crucial aspect of achieving these goals. This study aims to determine and describe the state or picture of transformational leadership style, compensation, motivation, and employee performance at Petrochina International Jabung Ltd., as well as to determine and analyze the influence of transformational leadership style and compensation on motivation and its impact on employee performance at Petrochina International Jabung Ltd. This study uses descriptive verification research. The PLS analysis method is used. Based on the descriptive analysis of the research variables, the total score for the transformational leadership style was 4096, categorized as good. Furthermore, the compensation variable showed that employee compensation at PetroChina International Jabung Ltd. was good, with a score of 3117. Furthermore, the motivation variable showed a score of 3616, categorized as high. Meanwhile, the employee performance variable showed a score of 2592, categorized as high. The results of the study indicate that transformational leadership style and compensation have a positive and significant influence on employee motivation and performance at PetroChina International Jabung Ltd. The transformational leadership style can increase employee work motivation, which ultimately impacts their performance. Similarly, adequate compensation has been shown to boost employee motivation and directly improve performance. In addition to their direct influence, transformational leadership style and compensation also have an indirect influence on performance through motivation, meaning motivation mediates the relationship between the two on employee performance.
The Influence of Job Characteristics and Compensation on Work Motivation and Its Impact on Employee Performance at Perumdam Tirta Mayang Jambi Fivanka, Bebi; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5444

Abstract

This study aims to describe job characteristics, compensation, work motivation, and employee performance at PERUMDAM Tirta Mayang Jambi, as well as to analyze the influence of job characteristics and compensation on work motivation and their impact on employee performance. The research employs a quantitative approach using a survey method involving all employees as the population, with the sample determined through proportional stratified random sampling. Primary data were collected through questionnaires measuring variables of job characteristics, compensation, work motivation, and employee performance, while secondary data were obtained from the company’s internal reports. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test both the measurement and structural models. The findings indicate that job characteristics have a positive and significant effect on work motivation and employee performance. Compensation also has a positive and significant effect on work motivation and employee performance. Work motivation is proven to be a significant mediating variable in the relationship between job characteristics and employee performance, as well as between compensation and employee performance. These results emphasize that well-designed jobs and a fair, competitive compensation system can enhance motivation, which in turn drives employee performance.
The Impact of Work Facilities and Motivation Through Discipline on Employee Performance at the Community and Village Empowerment Service, West Tanjung Jabung Regency Ali, Sofyan; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5505

Abstract

This study aims to analyze the influence of work facilities and motivation through discipline on employee performance at the Community and Village Empowerment Office of West Tanjung Jabung Regency. The problems raised in this study are the still limited work facilities, varying employee motivation due to the uneven distribution of Additional Employee Income (TPP), and employee discipline that is not fully optimal, thus impacting uneven performance achievements. This study uses a quantitative approach with a survey method. Data were collected by distributing questionnaires to 51 respondents who are employees at the Community and Village Empowerment Service of West Tanjung Jabung Regency. Data analysis was carried out using validity, reliability, regression, and path analysis tests to examine the direct and indirect effects between variables. The results of the study indicate that (1) work facilities have a positive effect on employee discipline and performance; (2) motivation has a positive effect on employee discipline and performance, (3) work discipline has a positive effect on employee performance, and (4) work facilities and motivation have an indirect effect on employee performance through discipline. Thus, improving adequate work facilities, providing fair motivation, and consistently enforcing discipline will have a significant impact on improving employee performance.
The Influence of Leadership Style, Organizational Culture and Supervision on Motivation and Their Impact on Employee Performance at the Regional Financial and Revenue Management Agency of Jambi Province Hardiansyah, Hardiansyah; Bukit, Pantun; Hapsara, Osrita
Journal of Accounting and Finance Management Vol. 6 No. 6 (2026): Journal of Accounting and Finance Management (January - February 2026)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i6.3003

Abstract

This study aims to analyze the influence of leadership style, organizational culture, and supervision on work motivation and its impact on employee performance at the Regional Financial and Revenue Management Agency of Jambi Province. This research employs a quantitative approach with independent variables (X) consisting of leadership style, organizational culture, and supervision; an intervening variable (Z) which is work motivation; and a dependent variable (Y) which is employee performance. Data were collected through questionnaires that were previously tested for validity and reliability to ensure the accuracy and consistency of the research instrument. Data analysis techniques include the coefficient of determination (R-Square) to determine the contribution of each variable, the F-test to examine the simultaneous effect, and the t-test to assess the partial effect of each variable. In addition, the Sobel test was applied to analyze the mediating effect of work motivation on the relationship between independent variables and employee performance. The results indicate that leadership style, organizational culture, and supervision have a significant influence on work motivation. Furthermore, work motivation is proven to act as a mediating variable that strengthens the effect of the independent variables on employee performance. Therefore, improving an effective leadership style, a conducive organizational culture, and optimal supervision can enhance work motivation, which in turn positively impacts employee performance at the Regional Financial and Revenue Management Agency of Jambi Province.
The Effect of Work Facilities and Incentives on Employee Performance Mediated by Work Discipline at The Regional Public Drinking Water Company Tirta Mayang, Jambi City Asbiliyah, Asbiliyah; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6243

Abstract

This study aims to analyze the effect of work facilities and incentives on employee performance, with work discipline as a mediating variable at the Regional Drinking Water Company (Perumdam) Tirta Mayang in Jambi City. Employee performance is a key factor in improving the quality of public services, particularly in the clean water supply sector. This study used a quantitative approach with a survey method. The study population was all 153 employees of Perumdam Tirta Mayang in Jambi City. The sample size was determined using the Slovin formula with a tolerance of 7.5%, resulting in a sample size of 111 respondents. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work facilities and incentives had a positive and significant effect on work discipline. Work facilities and incentives also had a positive and significant effect on employee performance. Furthermore, work discipline had a positive and significant effect on employee performance and mediated the effect of work facilities and incentives on employee performance. These findings emphasize the importance of providing adequate work facilities and a fair incentive system to improve employee discipline and performance.
The Influence of Dynamic Capabilities in Bridging Search Engine Optimization, Social Media, and Personalization with Economic Performance Hapsara, Osrita; Pramesworo, Ignatius Septo; Ramadhan, M.; Sugiardi, Sigit; Rudianto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4551

Abstract

This study investigates the role of dynamic capabilities as a mediating mechanism that bridges SEO, social media marketing, and Personalization with economic performance. Grounded in the Dynamic Capability Theory and Resource-Based View (RBV), this research aims to understand how digital marketing practices contribute to firm performance in a dynamic business environment. Using Partial Least Squares-Structural Equation Modeling (PLS-SEM), the findings reveal that SEO and social media marketing have a positive and significant impact on dynamic capabilities. At the same time, Personalization does not show a significant effect. Furthermore, dynamic capabilities have a positive and significant influence on economic performance, confirming their strategic importance. Mediation analysis indicates that dynamic capabilities significantly mediate the relationship between SEO and economic performance, as well as between social media marketing and economic performance, but not between Personalization and economic performance. These results highlight that a firm's ability to adapt, integrate, and reconfigure its digital resources is essential to achieving superior economic outcomes. The study contributes to the ongoing discourse on digital transformation and strategic marketing by emphasizing dynamic capabilities as the key mechanism linking digital marketing strategies to economic success.
The Influence of Competency and Organizational Culture Through Motivation on Employee Performance at the Office of the Port Master and Port Authority of Class Iv Muara Sabak Bintang, Bella Beliana; Zahari, M.; Hapsara, Osrita
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.715

Abstract

Employee performance is a crucial factor in supporting the success of public sector organizations, particularly in providing effective and quality services. Employee performance is influenced by various internal organizational factors, including competence, organizational culture, and work motivation. This study aims to analyze the influence of competence and organizational culture on employee performance through work motivation at the Muara Sabak Class IV Harbormaster and Port Authority Office (KSOP). This study used a quantitative approach with a survey method. The population in this study was all 63 employees of the Muara Sabak Class IV KSOP Office, and the entire population served as the research sample (saturated sample). Data collection was conducted through a Likert-scale questionnaire. Data analysis used path analysis with the Partial Least Squares (PLS) approach to test the direct and indirect effects between variables. The results showed that competence and organizational culture had a positive and significant effect on work motivation. Furthermore, work motivation had a positive and significant effect on employee performance. Furthermore, competence and organizational culture also indirectly influenced employee performance through work motivation. The results of this study indicate that improving employee competency and strengthening a positive organizational culture can increase work motivation, which ultimately impacts employee performance.
The Influence of the Physical Work Environment, Competence, and Work Culture on Motivation and Their Impact on ASN Performance at Regional Office VII of the Palembang State Civil Service Agency Ramadhan, Rahmad; Yamali, Fakhrul Rozi; Hapsara, Osrita
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6188

Abstract

This study aims to analyze the influence of the physical work environment, competence, and work culture on motivation and their impact on the performance of State Civil Apparatus (ASN) at Regional Office VII of the State Civil Service Agency (BKN) Palembang. The background of this study is based on the importance of internal and external organizational factors in improving ASN performance, particularly through the creation of a conducive work environment, improving employee competence, and establishing a positive work culture. The research method used is a quantitative approach with an explanatory research type. The population in this study were all ASN at Regional Office VII of BKN Palembang. Sampling was carried out using a saturated sampling technique, where the entire population was used as a research sample. Data were collected through closed questionnaires and analyzed using path analysis with the help of the SPSS program to determine the direct and indirect relationships between variables. The results of the study indicate that the physical work environment, competence, and work culture have a positive and significant effect on ASN motivation. In addition, motivation has a positive and significant effect on ASN performance, and acts as a mediating variable in the relationship between the variables of the physical work environment, competence, and work culture on ASN performance. These findings indicate that improving the quality of the work environment, strengthening competencies, and implementing a good work culture will encourage higher work motivation, which will ultimately have an impact on improving the performance of ASN in the Palembang Regional Office VII of BKN.
Co-Authors Agustina, Rahma Agustinus, Helmi AHMADI Ali Akbar Ali, Sofyan Amirah, Amirah Andawari, Citra Aris, M. Asbiliyah, Asbiliyah Asfar, Dedy Ari Atiki, Alik Bintang, Bella Beliana Bukit, Pantun Casmudi Casmudi Darussalam, Fitriadi Dian Wardiana Sjuchro Diniati.Z, Siska Erwan Erwan, Erwan Firnando, Elly Fivanka, Bebi Hardiansyah Hardiansyah Harmonis Ignatius Septo Pramesworo Iyusnawati, Iyusnawati Jahara, Sri Jasrianto, Jasrianto Khodijah, Ratumas M. Ramadhan M. Zahari Mardoni, Mardoni Niawati, Wisnilili Nur, M. Syafruddin Oktriyani, Sari Paslah, Roni Rahmayeni, Weni Ramadhan, Rahmad Rudianto Siswahyudianto Sri Wahyuni Sudirman Sudirman Sugiardi, Sigit Sulaiman, Dadan Syamsir Syamsir Syeikh, Saiyid Syekh, Saiyid Taufik Murtono Trismi A, Linda Umi Masruroh, Umi Wahyuri, Putra Wijayanti Jumady, Yunita Yamali, Fahrul Rozi Zahari, M