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All Journal Prosiding SNATIKA Vol 01 (2011) Telematika Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal CoreIT Applied Information System and Management Technomedia Journal JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Aptisi Transactions on Technopreneurship (ATT) Building of Informatics, Technology and Science IJIIS: International Journal of Informatics and Information Systems Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) ADI Bisnis Digital Interdisiplin (ABDI Jurnal) Journal of Applied Data Sciences Jurnal Pendidikan dan Teknologi Indonesia International Journal of Engineering, Science and Information Technology International Journal for Applied Information Management Jurnal Abdi Masyarakat Indonesia Journal of Social Research Scientific Journal of Informatics Journal of Digital Market and Digital Currency Journal of Current Research in Blockchain International Journal Research on Metaverse
Taqwa Hariguna
STMIK AMIKOM Purwokerto
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation

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COMPARISON OF THE PERFORMANCE OF SVM, RANDOM FOREST, AND NEURAL NETWORK ALGORITHMS IN SENTIMENT ANALYSIS OF OPENAI APPLICATION REVIEWS ON THE GOOGLE PLAY STORE Latif, Ahmad; Yugi, Muhtyas; Utomo, Fandy Setyo; Hariguna, Taqwa
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 11, No 1 (2026)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v11i1.7793

Abstract

This study compares the performance of three machine learning algo-rithms—Support Vector Machine (SVM), Random Forest (RF), and Neural Network (NN)—in sentiment analysis of user reviews for the OpenAI application on the Google Play Store. The primary objective of this study is to evaluate the effectiveness of each algorithm in clas-sifying user reviews into three sentiment categories: positive, negative, and neutral. The dataset used consists of user reviews of the OpenAI application, collected directly from the Google Play Store. Model per-formance was evaluated using accuracy, precision, recall, and F1-score metrics. The results indicate that the Neural Network algorithm achieved the best overall performance in terms of accuracy and F1-score. SVM demonstrated competitive performance, particularly in classifying positive and neutral sentiments, while Random Forest showed an advantage in terms of precision but performed lower over-all, especially in classifying negative sentiments. Therefore, the Neural Network is considered the most effective algorithm for sentiment analysis tasks in this study
Co-Authors Abbas, Intesar Abdul Azis Abdul Hakim Prima Yuniarto Abidin, Uun Adi Suryaputra Paramita Al-Rawahna, Ammar Salamh Mujali Anton Satria Prabuwono Asikin, Zaenal Azhari Shouni Barkah Baihaqi, Wiga Maulana Bangkit, Jeffri Prayitno Ben-Othman, Jalel Berlilana Berlilana Chen, Shih Chih Chen, Shih-Chih Cheng, Tsang-Hsiang Dhanar Intan Surya Saputra Eko Winarto El Emary, Ibrahiem M. M. Fandy Setyo Utomo Faradina, Faradina Fitriani, Radifa Rahma Giat Karyono Hadie, Agus Nur Hananto, Andhika Rafi Harahap, Eka Purnama Heru Supriyanto Hidayat, Muhammad Taufik Nur Husni Teja Sukmana Hussain, Refat Taleb Imam Tahyudin Izumi, Calvina Jawad, Haider Mahmood Johan Reimon Batmetan Jondien, Muhammad Shihab Fathurrahman Kim, Jong Il Latif, Ahmad Mohammed, Ismail Abdulaziz Muflikhatun, Siti Muhamad Yusup NAWANGNUGRAENI, DEVI ASTRI Nazwan, Nazwan Nugroho, Khabib Adi Nurwanti, Aulia Othman, Jalel Ben Pratama, Satrya Fajri Priyadi, Agung PUJI LESTARI Qurotul Aini R Rizal Isnanto Rahayu, Silvia Anggun Ramadani, Nevita Cahaya Riawan, Fendi Rozak, Rofik Abdul Ruangkanjanases, Athapol Sabah, Sura Salsabila, Salsabila Sarmini Sarmini Setiawan, Ito Subhan Mahendrasyah, Muhammad Sugianto, Dwi Sumiati, Ai Irma Susanti, Nindi Nofi Syahrizal, Hendrawan Tikaningsih, Ades Tri Wahyuningsih Uswatun Hasanah Wahid, Arif Mu'amar Waluyo, Retno Yarsasi, Sri Yi, Ding Yugi, Muhtyas