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All Journal Forum Ilmu Sosial Jurnal Karinov Indonesian Journal of Society Engagement (IJSE) JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Kapuas
Hasymi Rinaldi, Hasymi
Politeknik Negeri Pontianak
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Maintaining Sustainable Collaboration in Building Disclosure at Local Public Bodies between Public Information Commission of West Kalimantan and Civil Society Organizations Rinaldi, Hasymi; Dyah, Januardi M.; Sasongko, Agus Eko Tejo
Forum Ilmu Sosial Vol 47, No 2 (2020): December 2020
Publisher : Faculty of Social Science, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/fis.v47i2.24287

Abstract

The resistance of public institutions to share and disseminate public information, and the limited authority of the Public Information Commission of West Kalimantan, may cause the lack of transparency of public institution. To overcome it, innovative efforts and active involvement of many stakeholders including civil society organizations are needed. In 2017-2018, many innovative products to overcome the lack of transparency of public institutions were produced by Public Information Commission of West Kalimantan and local civil society organizations. In the same year, the local government was awarded as the most transparent provincial government. The main question is how the collaboration between the Public Information Commission of West Kalimantan and local civil society organizations can be maintained to be sustainable, because each actor has the same purposes. The research purposes are to identify the needs for collaboration and the opportunity for sustainable collaboration. The results showed that the opportunity is possible with some requirements to build and maintain sustainable collaboration.
Peningkatan Layanan Staf Frontline Melalui Diklat Kualitas Layanan (Excellent Service Quality) Herdiansyah, Dedi; Nurmala, Nurmala; Zain, Desvira; Sutrisno, Edy; Novieyana, Sarifah; Rinaldi, Hasymi
Jurnal KARINOV Vol 5, No 1 (2022): Januari
Publisher : Institute for Research and Community Service (LP2M), Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um045v5i1p23-30

Abstract

Pengabdian kepada Masyarakat ini bertujuan menerapkan ilmu dan konsep Pelayanan Prima (Excellent Service), dimana selanjutnya membangun kualitas SDM bagi salah satu stakeholder Polnep, dalam hal ini PT Adira Dinamika Multi Finance Tbk. Pelaksanaan Pengabdian kali ini menggunakan metode penerapan ipteks dalam bentuk penyuluhan (diklat) bagi frontliner. Selain itu untuk menambah kualitas layanan di Area Layanan, Tim pengabdian telah mensetting satu set LED running text untuk meningkatkan kualitas dalam hal informasi di ruang layanan. Pengumpulan data melalui observasi, wawancara dan studi dokumen serta beberapa dokumentasi di Area Ruang Layanan. Manfaat Pengabdian yang diharapkan bagi khalayak sasaran adalah tercapainya peningkatan pengetahuan dan ketrampilan mengenai kualitas layanan dari Staf Bagian Customer Service (CS)  dan Teller, menumbuhkan Jiwa Melayani bagi Staf Bagian Customer Service (CS) dan Teller, terjadinya peningkatan Citra yang baik dari Pelanggan, khususnya bagi pelanggan Cabang Kota Pontianak dan sekitarnya, dan meningkatnya kualitas hubungan kerjasama yang saling menguntungkan, antara Politeknik Negeri Pontianak sebagai institusi Pendidikan Tinggi dengan PT Adira Dinamika Multi Finance Tbk, sebagai salah satu Industri sebagai bagian dari Stakeholder Pendidikan Tinggi. Kata kunci— Frontliner, Kualitas Pelayanan, Kepuasan dan Loyalitas Pelanggan  Abstract This community projects aims to apply the knowledge and concept of Excellent Service, which in turn builds the quality of human resources for one of the Polnep stakeholders, in this case PT Adira Dinamika Multi Finance Tbk. The implementation of this service uses the method of applying science and technology in the form of education and training for frontliners. In addition, to increase the quality of service in the service Area, the service team has set up a set of LED running text to improve the quality of information in the service area. Collecting data through observation, interviews and document studies as well as some documentation in the Service Room Area. The expected service benefits for the target audience are the achievement of increased knowledge and skills regarding service quality from the Customer Service (CS) and Teller Staff, fostering a Serving Spirit for Customer Service (CS) and Teller Staff, an increase in a good image from customers, especially for customers of the Pontianak City Branch and its surroundings, and increasing the quality of mutually beneficial cooperative relationships, between Pontianak State Polytechnic as a Higher Education institution and PT Adira Dinamika Multi Finance Tbk, as one of the industries as part of the Higher Education Stakeholder. Keywords— Frontliner, Service Quality, Customer Satisfaction and Loyalty
PERTANIAN PADI, DILEMA PEMBANGUNAN DAERAH DI KABUPATEN KUBU RAYA Rinaldi, Hasymi; Agus Eko Tedjo Sasongko; Mahendra Jaya
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 5 No. 1 (2024)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38062/jpab.v5i1.745

Abstract

There has been a consistent decline in rice production in Kubu Raya since 2021, despite previously being a prominent player in provincial-level rice production. This research aims to identify the reasons for the decrease in rice farming productivity and how the local government is responding to this situation. The method used is a mixed-method approach. Quantitative analysis employs Location Quotient, Dynamic Location Quotient, and Shift Share to identify leading sectors, sectors with potential for growth, and regional economic shifts. Since these analytical tools are unable to explain the decline in rice farming productivity, a qualitative approach was also employed, including interviews, focus group discussions (FGD), and document studies. The results indicate that the agriculture, forestry, and fisheries sector is not a leading sector, nor a potential one to be promoted in Kubu Raya Regency. Several factors contributing to the stagnation in rice growth are (1) the extensive peatland, (2) land conversion, (3) climate change, (4) low farmer income, and (5) a limited number of productive farmers. Nevertheless, the local government continues to make maximum efforts to promote agricultural growth in Kubu Raya Regency, despite several policies failing to stimulate rice farming growth.
Pengembangan Keterampilan Alumni Melalui Pelatihan Administrasi dan Pelayanan Hotel Bintang 4 Mercure, Pontianak Jaya, Mahendra; Tejo Sasongko, Agus Eko; Umar, Ismail; Sutrisno, Edy; Desanti, Novi; Rinaldi, Hasymi; Anggita, Anggita
Indonesian Journal of Society Engagement Vol. 4 No. 2: Agustus 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/ijse.v4i2.133

Abstract

Training is an important tool for career development. By acquiring new skills and knowledge, individuals can increase their chances of getting a job, getting promoted, or getting a promotion. Training leads to new career opportunities and can help achieve long-term goals. Community service was carried out by the PPM Team from the Department of Business Administration with the theme "Development of Alumni Skills Through 4-Star Hotel Administration and Service Training at Mercure Pontianak". A possible solution to the problem is to offer advanced training or professional development for alumni to improve their skills in administration and service. This can be in the form of seminars, workshops, or special training programmes that help them stay relevant to the latest developments in the field. The output targets in this PPM are the PPM Journal and articles in print or electronic media. This PPM is expected to be able to improve technical skills relevant to administration and hotel services, especially for POLNEP Business Administration alumni
Penyuluhan Legalitas dan Perlindungan Hukum dalam Bisnis Digital Jaya, Mahendra; Tejo Sasongko, Agus Eko; Umar, Ismail; Sutrisno, Edy; Desanti, Novi; Rinaldi, Hasymi; Anggita , Anggita
Indonesian Journal of Society Engagement Vol. 5 No. 1: April 2024
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/ijse.v5i1.155

Abstract

The digital economy encompasses online business transactions, electronic commerce, digital services, and the digital creative industry, offering opportunities for growth, innovation, and efficiency while also challenging privacy, data security, and the digital divide. Alumni have significant potential in the digital business world, with access to education, experience, and extensive networks. Some findings suggest that electronic money positively impacts economic growth, but legal protection challenges remain, such as consumer data breaches and the need for regulation. The PKM team provides outreach to alumni and active students on legal developments in digital business. Lectures and training methods are used to impart understanding of legality and legal protection in digital business. This outreach successfully enhances participants' understanding of legal aspects, such as business identification numbers (NIB), business permits, tax obligations, trademark registration, copyright, product regulations, and intellectual property protection to avoid legal risks and enhance their business reputation.
Pelatihan Penggunaan Aplikasi SPSS untuk Statistik Dasar Penelitian bagi Mahasiswa Se-kota Pontianak Suprihartini, Lia; Rinaldi, Hasymi; Saputra, Haris Mirza; Sulaiman, Sulaiman; Tandra, Rudy; Krisandi, Samuel Dendy
Kapuas Vol 3 No 1 (2023): Kapuas : Jurnal Publikasi Pengabdian Pada Masyarakat
Publisher : Politeknik Negeri Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31573/jk.v3i1.527

Abstract

In general, research methodology is divided into quantitative and qualitative methods where quantitative is usually used in exact science studies such as engineering and business, while qualitative is for social humanities studies such as social politics. So that not all higher education students master these two methodologies. This training is specifically designed to provide an understanding of one of the popular research methods, namely the quantitative method related to the use of the SPSS application, especially for students in Pontianak City. Community Service (PPM) is carried out with the aim of being part of increasing the capacity of students in the city of Pontianak regarding understanding the application of SPSS statistics so that it can be better and beneficial for the smooth running of their studies. This activity was held in collaboration with Statistics Indonesia West Kalimantan on July 23 2022 which was attended by approximately 30 participants. Based on the results of the implementation of the PPM activities, it was concluded that with the training activities on the use of this Statistical Application, from the results of observations and observations, students began to open their minds to later try to use Quantitative data processing methods with this SPSS Statistical application. This picture can be seen from the enthusiasm of the participants in carrying out the activity.
Co-Authors Agus Eko Tedjo Sasongko Anggita , Anggita Anggita, Anggita Dedi Herdiansyah Desanti, Novi Desvira Zain Dyah, Januardi M. Edy Sutrisno Jaya, Mahendra Krisandi, Samuel Dendy Lia Suprihartini, Lia Mahendra Jaya Novieyana, Sarifah Nurmala Nurmala Rudy Tandra Saputra, Haris Mirza Sasongko, Agus Eko Tejo Sulaiman Sulaiman Tejo Sasongko, Agus Eko Umar, Ismail