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All Journal MANAJEMEN HUTAN TROPIKA Journal of Tropical Forest Management Jurnal Manajemen dan Agribisnis Indonesian Journal of Agricultural Science JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Agribisnis Indonesia (Journal of Indonesian Agribusiness) Forum Agribisnis Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Business Review and Case Studies International Journal of Social Service and Research Policy Brief Pertanian, Kelautan, dan Biosains Tropika
Heny Kuswanti Suwarsinah
School Of Business, Bogor Agricultural University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Performance Measurement Analysis of Ciawi Hospital During the Covid 19 Pandemic with A Balanced Scorecard Approach Muhammad Irfan Ghifari; Amzul Rifin; Heny Kuswanti Suwarsinah
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.5939

Abstract

RSUD Ciawi is a general hospital own by Bogor districts government and located at Main Road Puncak No, 479, Bogor Districts, West Java Province. RSUD Ciawi had fluctuation amount of revenue and problems managing budget to make RSUD Ciawi work more efficiently. Some problems are cause by marketing factor, the internal companies were not work optimally, and external factor that significantly effect RSUD Ciawi during Pandemic Covid 19. The purposes of this research are to identify the design of performance measurement system and measure the performance of RSUD Ciawi. Balanced scorecard measuring the performance with four perspectives that is financial perspective, customer perspective, internal business processes perspective and learning and growth perspective. The data were collected from November 2021 to March 2022 by interviewing top management of RSUD Ciawi, customers, and employees using questionnaires. RSUD Ciawi performance is in the category of very healthy (AAA) with a total score of 104.44 percent. RSUD Ciawi is expected to improve the inefficient administration system and poor human resource management. RSUD Ciawi is expected to be able to implement a performance measurement system with BSC. Through the application of the BSC concept, the Ciawi Hospital can assess its performance as a whole and more comprehensively either.
Co-Authors ., Harianto Adhyta Puspita Summase Aditya Kusuma Mahabirama Aldha Hermianty Alang Amzul Rifin Andina Dyah Rahmadhani Aditya Andriyono Kilat Adhi Angelia Leovita Arif Imam Suroso Arifah Qurrotu Aina Burhanuddin Burhanuddin Decy Ekaningtias Eko Agus Prasetio Endang Gumbira Sa'id Fauziana, Diyah Ratna Gultom, Novianti Br Hastuti Hastuti Hepi Risenasari Illah Sailah Julia Mardalisa Kuntjoro Kuntjoro Lainatussifa Lainatussifa Lukman M. Baga Maria Trisanti Saragih Marimin , Megawati Simanjuntak Muhammad Firdaus Muhammad Firdaus Muhammad Irfan Ghifari Naafi Fatimah Harwanti Natalia Puteri Widiastuti Palupi Permata Rahmi Puspi Eko Wiranthi Putri Kusumaningtyas Qiki Qilang Syachbudy Ratna Winandi Ratna Winandi Ratna Winandi Ratna Winandi Asmarantaka Ririn Wulandari Riza, Chiko Muhamad Rizma Aldillah Sahara Saputra, Prabetti Amriyadi Simajuntak, Megawati Sugiharto Soeleman SULISTIOWATI Suwarsinah Daryanto Syaprudin, R. Ujang Sumarwan Utami Nuraniputri Wahyu Budi Priatna Yusuf, Eva Zhoriva