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Pengaruh Budaya Organisasi Terhadap Kualitas Pelayanan Publik Dimediasi Oleh Profesionalisme Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Merangin Provinsi Jambi Rima Mustika Ayu; Moh. Ihsan; Ovie Yanti
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 1 (2025): Juli - September
Publisher : CV. ITTC INDONESIA

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Abstract

Rendahnya kualitas pelayanan publik menjadi isu krusial di instansi pemerintah. Penelitian ini bertujuan untuk menganalisis pengaruh langsung dan tidak langsung dari budaya organisasi terhadap kualitas pelayanan publik, dengan menguji peran profesionalisme sebagai variabel mediasi di Dinas Kependudukan dan Pencatatan Sipil (Dukcapil) Kabupaten Merangin. Pendekatan kuantitatif dengan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) diterapkan pada sampel 100 masyarakat yang dipilih melalui purposive sampling. Hasil penelitian membuktikan bahwa budaya organisasi memiliki pengaruh positif dan signifikan terhadap profesionalisme serta kualitas pelayanan publik. Profesionalisme juga berpengaruh signifikan terhadap kualitas pelayanan. Temuan utama menegaskan bahwa profesionalisme berperan sebagai variabel mediasi parsial yang signifikan dalam menjelaskan hubungan antara budaya organisasi dan kualitas pelayanan publik.
Analisis Laporan Realisasi Anggaran Bidang Bina Marga pada Kantor Dinas Pekerjaan Umum dan Perumahan Rakyat Provinsi Jambi Raudho Lestari; Moh. Ihsan; Dessy Elliyana
Pajak dan Manajemen Keuangan Vol. 2 No. 5 (2025): Oktober : Pajak dan Manajemen Keuangan
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/pajamkeu.v2i5.1623

Abstract

This study, entitled Analysis of Budget Realization Report in the Road and Bridge Division of the Public Works and Housing Office of Jambi Province, aims to analyze the Budget Realization Report (LRA) and assess the effectiveness and efficiency of budget utilization during the 2021–2023 period. The research employs a quantitative method with a descriptive approach. Data were collected through interviews, financial report documentation, and observation, using purposive sampling techniques. The findings indicate that revenue realization was categorized as effective, with achievement ratios of 96.90% in 2021, 96.70% in 2022, and 96.24% in 2023. Meanwhile, expenditure realization was classified as highly efficient, with ratios of 17.91% in 2021, 11.67% in 2022, and 16.87% in 2023. Based on these results, it can be concluded that the budget management of the Road and Bridge Division at the Public Works and Housing Office of Jambi Province was both effective and highly efficient throughout the study period, and it may serve as a valuable reference for improving infrastructure budget management at the regional level.