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All Journal Scriptura Jurnal Studi Pemerintahan Jurnal e-Komunikasi Jurnal Komunikasi Jurnal ASPIKOM Share : Journal of Service Learning The Journal of Society and Media PERSPEKTIF Harati: Jurnal Pendidikan Kristen Scriptura: Jurnal Ilmiah Komunikasi Jurnal Spektrum Komunikasi
Inri Inggrit Indrayani
Universitas Kristen Petra
Religion Arts Humanities Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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A Phenomenography Perspective on Digital Transformation in Public Service: : Conceptions of Jogyakarta Smart Service (JSS) Indrayani, Inri Inggrit; Priyowidodo, Gatut; Yogatama, Astri
The Journal of Society and Media Vol. 8 No. 1 (2024): Perspective on Digital Transformation in Public Service
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsm.v8n1.p41-63

Abstract

The study aims to explore the actors' conceptions of the digitalization of public services through their experiences, perceptions, and understanding, which are not widely disclosed in research. These actors include the government as a service provider and users, as well as business actors and academicians. In principle, the sustainability of the digitalization of public services will be primarily determined by the participation and support of its users or citizens. The study used Phenomenography and interviewed eight informants, including three government officials, a citizen, an academic, and three business people, in Yogyakarta. The city introduced the JSS (Jogya Smart Service) one-door digital platform for public services in 2018. Data collection was conducted with interviews. The study revealed that actors had varying conceptions about the digitalization of public services. These differences were related to media use, advantages and challenges, and stakeholder engagement. Each perception had sub-perceptions, with public information digitalization having the most. The number of variations in the sub-conceptions indicates that each informant has a diverse perception and positive experiences related to implementing JSS. The outcome space demonstrated that digitalizing public services entails three understandings: new skills required, technological implications, co-production, and shared values.
Christian Leadership Education for Youth through Social Organizational Communication Styles Based on Banyuwangi’s Local Culture in the Post-Pandemic Suyanto, Richard Alejandre; Indrayani, Inri Inggrit; Goenawan, Felicia
Harati: Jurnal Pendidikan Kristen Vol 5 No 1 (2025): HaratiJPK: April
Publisher : Fakultas Keguruan dan Ilmu Pendidikan Kristen IAKN Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54170/harati.v5i1.893

Abstract

This study explored Christian leadership education for youth through organizational communication styles within a social institution, specifically, a church-based youth organization in Banyuwangi, Indonesia. The COVID-19 pandemic disrupted social interactions, leading to a significant decline in youth participation. However, post-pandemic observations revealed a notable increase in engagement among the youth members of GKT (Gereja Kristen Tuhan) Banyuwangi. This shift raised important questions about the role of leadership communication in revitalizing youth involvement. This study used a qualitative case study approach, data were collected through participant observation, interviews with four informants, and document analysis. The findings suggested that the youth leader employed varied communication styles depending on his social role within the organization. As a leader, he utilized controlling, structuring, and relinquishing styles; as a coach, he adopted a more directive approach; and as a teacher and peer, he favored an egalitarian style. These communication strategies, shaped by Christian values and local cultural norms of Banyuwangi, played a significant role in fostering motivation and participation among youth members.
Smart Government-Based Governance through Digital Transformation of Public Services: Experience of Surabaya City Government, Indonesia Priyowidodo, Gatut; Indrayani, Inri Inggrit; Yogatama, Astri
PERSPEKTIF Vol. 13 No. 4 (2024): PERSPEKTIF October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i4.12001

Abstract

This research aims to explore Smart Governance in local government institutions. The literature review shows that some models have been developed to explain Smart Government. However, systematic research on Smart Government through the Digital Transformation of Public Services still needs to be developed. This research used a qualitative approach with a phenomenographic method. Phenomenography focuses on three things. First, it focuses on interest.  Second, it is content-oriented.  Third, it describes the conceptions of various aspects of their reality. Data collection through direct observation and interviews with bureaucratic officials (Head of Service), stakeholders, academics, and online service users. The stages of data analysis include three aspects, namely interpreting data (structure and meaning of data) and data categorization/coding (variations in understanding and empirical manner), as well as formulating results (identification of conception and outcome space) and making research reports. The findings of this research show that Smart or M-Government is an Essential Necessity: The evolution toward intelligent government in the digital era is no longer a choice but a historical necessity. The convergence of technological advancements in internet-based information technology and the increasing public demands for top-tier services has made competent government imperative. The city has also made strides in digital transformation, achieving digital people, platforms, processes, public services, and workspaces, accompanied by ten sub-components. This comprehensive approach to digital governance ensures that nearly all public services, including healthcare, education, and infrastructure, are accessible via digital platforms. Surabaya's commitment to diverse digital service platforms reinforces the city's dedication to staying abreast of digital technological advancements.
Managing Uncertainty in Relationship Development Among Dating App Couples: A Phenomenological Study Joy Christy Rawung; Indrayani, Inri Inggrit; Daniel Budiana
Jurnal Spektrum Komunikasi Vol 14 No 1 (2026): Jurnal Spektrum Komunikasi : March 2026 [On Progress]
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/spektrum.v14i1.1138

Abstract

Relationships initiated via dating applications often encounter higher uncertainty than those formed face-to-face. This is due to limited initial information, potential discrepancies between online and real-life personas, and the absence of clear social references. This study examines how couples who met through dating apps manage relationship uncertainty in the lead-up to marriage decisions. Employing a transcendental phenomenology approach, the research explores participants' subjective experiences. Uncertainty Reduction Theory (URT) serves as the primary conceptual framework, complemented by Self-Disclosure within Social Penetration Theory (SPT) as a key communication strategy for uncertainty management. Data was gathered via in-depth interviews with married couples who met through dating applications. Findings indicate that couples employ various uncertainty reduction strategies: passive (observing online behavior), active (seeking third-party information), and interactive (direct communication and gradual self-disclosure). Self-disclosure is crucial for building trust and accelerating the decision to marry, particularly in terms of openness about life values, marital expectations, and past experiences. The results suggest that deeper self-disclosure leads to stronger relationships. This study contributes to the understanding of interpersonal communication in digital contexts, enhancing our understanding of communication dynamics from online interactions to committed relationships. Practical implications offer valuable insights for dating app users to foster healthier and more meaningful relationships.
The Battle of Images on Instagram: Comparison Analysis on Impression Management Strategies of Indonesian Presidential Candidates in the 2024 Election Indrayani, Inri Inggrit
Jurnal Komunikasi Vol. 17 No. 2 (2025): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/yfzc7036

Abstract

Social media, particularly Instagram, has become a key platform for political candidates to construct public personas and influence voters. In the context of Indonesia’s 2024 presidential election, the strategic use of visual communication plays a crucial role in shaping public impressions, especially among Gen Z voters. This research aims to identify the impression management strategies implemented by the three presidential candidates in Indonesia on Instagram during the 2024 presidential election. As one of the social media platforms, Instagram has been utilized to present self-presentation verbally and visually. Message management strategies from the perspective of political public relations are not merely communication practices constructed for political purposes; rather, they are a deliberate planning process designed to achieve the desired image and reach constituents, particularly Generation Z, which currently dominates the number of voters in Indonesia and is also active users of Instagram. This study employs a content analysis of the Instagram posts from the three candidates from the beginning to the end of the campaign, specifically from November 28, 2023, to February 10, 2024. The results of this study indicate that the impression management strategy used by Anies Baswedan is the Self-Image Confirmation Strategy (53.5%), the Affinity-Seeking and Politeness Strategy (25.8%), followed by Credibility (1.6%), and lastly, Influence (19.1%). Prabowo Subianto employs the Affinity-Seeking and Politeness Strategy (47%) as the most frequently used, along with the Self-Image Confirmation Strategy (27.1%). Prabowo also utilizes the Influence Strategy (20.7%) and the Credibility Strategy (5.2%), with a higher percentage compared to his two political opponents. Similarly, Ganjar Pranowo uses the Affinity-Seeking and Politeness Strategy (51.9%), the Self-Image Confirmation Strategy (44.7%), and the Influence Strategy (3.4%).
Impression Management Strategy Through Emotional Expression of 2024 Presidential Candidates on the KPU RI YouTube Channel Muardi, Neysa; Indrayani, Inri Inggrit; Yogatama, Astri
Scriptura Vol. 15 No. 2 (2025): DECEMBER 2025 (In Press)
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/scriptura.15.2.140-152

Abstract

This research aims to analyze the impression management strategies of the three 2024 Presidential Candidates in the third Presidential debate as seen from nonverbal language, namely microexpressions (facial expressions) and gestures. The third debate held by the Indonesian KPU was held on January 7, 2024. The third debate raised the topics of protection, international relations, security, foreign policy, geopolitics, and globalization. The Presidential Candidate Debate aims to make it easier for the public to understand the vision, mission, and work program of each Presidential Candidate. Therefore, it is necessary to analyze the impression conveyed and the nonverbal language used by each candidate in front of the public to build a positive image. This research uses quantitative descriptive content analysis. Measurements regarding impression management strategies are carried out by looking at emotional behavior (Johnson et al., 2016), gestures (Eunson, 2015), microexpressions (Dubey & Singh, 2019), gestures, and microexpressions of pride and interest (Sauter, 2017) Regarding the data results, this research has eliminated strategies for implementing impression management. This research found that the three 2024 Presidential Candidates in the third debate showed the most ingratiation impression management strategy which was also paired with other strategies such as Anies Baswedan showing ingratiation – self-promotion, Prabowo Subianto showing ingratiation – intimidation, and Ganjar Pranowo showing ingratiation – exemplification.
Co-Authors Aditya, Eric Agusly Irawan Aritonang Albert Leon Suciadi Aldi Ongkojaya Angelica, Novi Astri Yogatama Astri Yogatama Audrey Zabrina Silas Darmawan Daniel Budiana Dea Ardina Paraditha Derby Valensia Dethan, Syeilla Adelita Felicia Clairine Ariella Felicia Goenawan Felicia Goenawan Gatut Priyowidodo Gatut Priyowidodo Grace Emmanuella Haryono, Alfredo Isabelle, Eudia Joy Christy Rawung Lady Joanne Tjahyana Lady Joanne Tjahyana Magdeline Priscilia Purwanto Marsefio S. Luhukay Monica, Vita Muardi, Neysa Rusdianto, Monica Santoso, Beryl Setiawan, Ingrid Clarissa Della Sherlly Christina Dewi Siedharta, Indira Sugiarto, Alvis Suyanto, Richard Alejandre Tanujaya, Bella Claudia Titi Nur Vidyarini Tjahjo, Judy Djoko W. Tjahyo, Judy Djoko W. Utama, Eldwin Christian Velly Christine Ratu Edo Yustisia Ditya Sari