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All Journal Scriptura Jurnal Studi Pemerintahan Jurnal e-Komunikasi Jurnal ASPIKOM Share : Journal of Service Learning The Journal of Society and Media PERSPEKTIF Harati: Jurnal Pendidikan Kristen
Inri Inggrit Indrayani
Universitas Kristen Petra
Religion Arts Humanities Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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A Phenomenography Perspective on Digital Transformation in Public Service: : Conceptions of Jogyakarta Smart Service (JSS) Indrayani, Inri Inggrit; Priyowidodo, Gatut; Yogatama, Astri
The Journal of Society and Media Vol. 8 No. 1 (2024): Perspective on Digital Transformation in Public Service
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsm.v8n1.p41-63

Abstract

The study aims to explore the actors' conceptions of the digitalization of public services through their experiences, perceptions, and understanding, which are not widely disclosed in research. These actors include the government as a service provider and users, as well as business actors and academicians. In principle, the sustainability of the digitalization of public services will be primarily determined by the participation and support of its users or citizens. The study used Phenomenography and interviewed eight informants, including three government officials, a citizen, an academic, and three business people, in Yogyakarta. The city introduced the JSS (Jogya Smart Service) one-door digital platform for public services in 2018. Data collection was conducted with interviews. The study revealed that actors had varying conceptions about the digitalization of public services. These differences were related to media use, advantages and challenges, and stakeholder engagement. Each perception had sub-perceptions, with public information digitalization having the most. The number of variations in the sub-conceptions indicates that each informant has a diverse perception and positive experiences related to implementing JSS. The outcome space demonstrated that digitalizing public services entails three understandings: new skills required, technological implications, co-production, and shared values.
Christian Leadership Education for Youth through Social Organizational Communication Styles Based on Banyuwangi’s Local Culture in the Post-Pandemic Suyanto, Richard Alejandre; Indrayani, Inri Inggrit; Goenawan, Felicia
Harati: Jurnal Pendidikan Kristen Vol 5 No 1 (2025): HaratiJPK: April
Publisher : Fakultas Keguruan dan Ilmu Pendidikan Kristen IAKN Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54170/harati.v5i1.893

Abstract

This study explored Christian leadership education for youth through organizational communication styles within a social institution, specifically, a church-based youth organization in Banyuwangi, Indonesia. The COVID-19 pandemic disrupted social interactions, leading to a significant decline in youth participation. However, post-pandemic observations revealed a notable increase in engagement among the youth members of GKT (Gereja Kristen Tuhan) Banyuwangi. This shift raised important questions about the role of leadership communication in revitalizing youth involvement. This study used a qualitative case study approach, data were collected through participant observation, interviews with four informants, and document analysis. The findings suggested that the youth leader employed varied communication styles depending on his social role within the organization. As a leader, he utilized controlling, structuring, and relinquishing styles; as a coach, he adopted a more directive approach; and as a teacher and peer, he favored an egalitarian style. These communication strategies, shaped by Christian values and local cultural norms of Banyuwangi, played a significant role in fostering motivation and participation among youth members.
Smart Government-Based Governance through Digital Transformation of Public Services: Experience of Surabaya City Government, Indonesia Priyowidodo, Gatut; Indrayani, Inri Inggrit; Yogatama, Astri
PERSPEKTIF Vol. 13 No. 4 (2024): PERSPEKTIF October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i4.12001

Abstract

This research aims to explore Smart Governance in local government institutions. The literature review shows that some models have been developed to explain Smart Government. However, systematic research on Smart Government through the Digital Transformation of Public Services still needs to be developed. This research used a qualitative approach with a phenomenographic method. Phenomenography focuses on three things. First, it focuses on interest.  Second, it is content-oriented.  Third, it describes the conceptions of various aspects of their reality. Data collection through direct observation and interviews with bureaucratic officials (Head of Service), stakeholders, academics, and online service users. The stages of data analysis include three aspects, namely interpreting data (structure and meaning of data) and data categorization/coding (variations in understanding and empirical manner), as well as formulating results (identification of conception and outcome space) and making research reports. The findings of this research show that Smart or M-Government is an Essential Necessity: The evolution toward intelligent government in the digital era is no longer a choice but a historical necessity. The convergence of technological advancements in internet-based information technology and the increasing public demands for top-tier services has made competent government imperative. The city has also made strides in digital transformation, achieving digital people, platforms, processes, public services, and workspaces, accompanied by ten sub-components. This comprehensive approach to digital governance ensures that nearly all public services, including healthcare, education, and infrastructure, are accessible via digital platforms. Surabaya's commitment to diverse digital service platforms reinforces the city's dedication to staying abreast of digital technological advancements.
Co-Authors Aditya, Eric Agusly Irawan Aritonang Albert Leon Suciadi Aldi Ongkojaya Angelica, Novi Astri Yogatama Astri Yogatama Audrey Zabrina Silas Darmawan Dea Ardina Paraditha Derby Valensia Dethan, Syeilla Adelita Felicia Clairine Ariella Felicia Goenawan Felicia Goenawan Gatut Priyowidodo Gatut Priyowidodo Grace Emmanuella Haryono, Alfredo Isabelle, Eudia Lady Joanne Tjahyana Lady Joanne Tjahyana Magdeline Priscilia Purwanto Marsefio S. Luhukay Monica, Vita Rusdianto, Monica Santoso, Beryl Setiawan, Ingrid Clarissa Della Sherlly Christina Dewi Siedharta, Indira Sugiarto, Alvis Suyanto, Richard Alejandre Tanujaya, Bella Claudia Titi Nur Vidyarini Tjahjo, Judy Djoko W. Tjahyo, Judy Djoko W. Utama, Eldwin Christian Velly Christine Ratu Edo Yustisia Ditya Sari