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All Journal PROSIDING SEMINAR NASIONAL JURNAL GALUNG TROPIKA Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURNAL INOVASI EDUKASI JE-Unisla Al-Kharaj: Journal of Islamic Economic and Business Dinasti International Journal of Digital Business Management Jurnal Pendidikan Guru (JPG) J-Eltrik Duta.com : Jurnal Ilmiah Teknologi Informasi dan Komunikasi Techno Asian Journal Science and Engineering Simpati: Jurnal Penelitian Pendidikan dan Bahasa Jurnal Pengabdian Masyarakat Sehati AL-SULTHANIYAH SIMPLEX: Journal of Economic Management Al-Zayn: Jurnal Ilmu Sosial & Hukum
Edy Kurniawan
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Journal : SIMPLEX: Journal of Economic Management

 1 
THE EFFECT OF SERVICE QUALITY AND EMPLOYEE DISCIPLINE OF COMMUNITY SATISFACTION IN THE LAND OFFICE OF EAST LAMPUNG REGENCY Edy Kurniawan
SIMPLEX: Journal of Economic Management Vol 1 No 1 (2020): November
Publisher : Universitas Muhammadiyah Metro

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Abstract

This study aims to determine empirically the Effect of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency. The method used is quantitative, data collection using interviews, documentation and questionnaires. The data analysis technique is using multiple linear regression formula. The results showed that: Hypothesis 1, supported / accepted, which means that there is an influence of service quality on community satisfaction at the East Lampung District Land Office. Hypothesis 2, supported / accepted, which means that there is an effect of employee work discipline on community satisfaction at the East Lampung District Land Office. Hypothesis 3, supported / accepted, which means there is an Influence of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency. The magnitude of the effect of the Influence of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency is 32%.
Co-Authors , Desriyanti Abd. Rahim Abdur Rohman Wahid Agus Leonard Togatorop Aminuyati Andika Perwira Yuda Anis Retnowati Anoesyirwan Moeins Arif Hidayat Arifin, Rizal Evi Fatmi Utami Fasya Aulia Sabrina Fitri Zuhriyah Hardani, H Helmina Andriani Jawwad Sulthon H Mantika, Ayu Aras Maulindar, Joni Muchamad Chadiq Zakaria Muh. Hasbi Assidiq. R Muh. Zubair Muhammad Malyadi Nurchim Nurchim Nurianti HS P. Windraji Penidas Fodinggo Tanaem Pratiwi MK putriani Rahmawati Rahmawati Resi Silvia Riyanto, Didik Sri Idawati Syahrir Yani Rahardja Zulkham Umar Rosyidin