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All Journal Jurnal Farmasi Udayana Prosiding Seminar Nasional MIPA Media Farmasi : Jurnal Ilmu Farmasi (Journal Of Pharmaceutical Science) JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) JFIOnline Jurnal Respirasi (JR) Journal of Health Sciences and Medicine Jurnal Ilmiah Medicamento Jurnal Cahaya Mandalika Hang Tuah Medical Journal Journal of Public Health and Pharmacy

Ni Made Ary Sarasmita

Program Studi Farmasi Fakultas Matematika Dan Ilmu Pengetahuan Alam Universitas Udayana

Author-ID : 2934849

Humanities Biochemistry, Genetics & Molecular Biology Chemistry Dentistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health

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Penilaian Pelayanan Kefarmasian Program Rujuk Balik Jaminan Kesehatan Nasional di Kotamadya Denpasar Bersadarkan Sudut Pandang Pasien Wirasuta, I Made Agus Gelgel; Wistari, Ni Made Ayu; Kosasih, Diah Ayu Nirmala; Cahyadi, Maria Fiani; Sari, Ni Putu Latsartika; Sudarni, Ni Made Rai; Sarasmita, Made Ary; Larasanty, Luh Putu Febryana
JFIOnline | Print ISSN 1412-1107 | e-ISSN 2355-696X Vol 8, No 1 (2016)
Publisher : Indonesian Research Gateway

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ABSTRACT: The aim of this study was to evaluate the implementation of pharmaceutical care in pharmacies from patient’s point of view. The questioner assessment based on expectations, perceptions and level of satisfaction of patients. The questions were grouped into universal pharmaceutical care aspect, infrastructure and medicine management, drug auditing practice and dispensary waiting time, dispensing practice, drug information and drug counseling, and drug monitoring. The patients have a very high expectation of the pharmaceutical care in aspects of universal pharmaceutical care, infrastructure and medicine management, drug auditing practice and dispensary waiting time, and dispensing practice. The patients expressed a high expectation of drug information and counseling care, and a medium expectation in the drug monitoring. The patients have very high perception only at universal pharmaceutical care along with the infrastructure and medicine management aspects, while the drug auditing practice and dispensary waiting time along with dispensing practice aspects have medium perception. The drug information and counseling care along with drug monitoring aspects have poor perception. The comprehensive assessment showed that patient satisfaction levels were low on pharmaceutical care on community practice. The high expectation of patients to pharmaceutical care was a challenge to pharmacist to improve their role in better patient care. Keywords: pharmaceutical care, pharmacy, patient expectation, perception, satisfaction ABSTRAK: Penelitian ini bertujuan untuk menilai implementasi pelaksanaan pelayanan kefarmasian di apotek dari sudut pandang pasien. Penilaian didasarkan pada aspek harapan, persepsi dan tingkat kepuasan pasien terhadap praktek kefarmasian menggunakan kuisioner tertutup dengan penilaian berdasarkan skala Likert. Kuisioner disusun berdasarkan standar pelayanan kefarmasian di apotek tahun 2014. Pernyataan dalam kuisioner dikelompokkan ke dalam 6 aspek yaitu aspek layanan umum, sarana prasarana dan pengelolaan perbekalan Kefarmasian, pengkajian resep dan waktu tunggu, dispensing, layanan Pusat informasi obat (PIO) dan konseling, serta monitoring. Secara umum pasien memiliki harapan yang sangat tinggi pada aspek layanan umum, sarana prasarana dan perbekalan kefarmasian, pengkajian resep dan waktu tunggu, serta pada aspek dispensing, harapan pelayanan yang tinggi pada aspek layanan pusat informasi obat (PIO) dan konseling, serta harapan yang sedang pada aspek monitoring. Namun demikian, pasien memiliki persepsi yang tinggi hanya pada aspek layanan umum serta sarana prasarana dan perbekalan kefarmasian, sedangkan pada pelayanan pengkajian resep dan waktu tunggu serta dispensing memiliki tingkat persepsi sedang, serta persepsi yang sangat rendah pada pelayanan PIO dan konseling serta monitoring. Secara menyeluruh pasien memberikan tingkat kepuasan yang rendah pada pelayanan kefarmasian. Tingginya harapan pasien pada pelayanan kefarmasian yang sesuai dengan standar menunjukkan tuntutan dan peluang bagi apoteker khususnya dalam peningkatan praktek asuhan kefarmasian di apotek. Kata kunci: JKN, pasien rujuk balik, asuhan kefarmasian, apotek, persepsi, kepuasan .

Penilaian Pelayanan Kefarmasian Program Rujuk Balik Jaminan Kesehatan Nasional di Kotamadya Denpasar Bersadarkan Sudut Pandang Pasien Wirasuta, I Made Agus Gelgel; Wistari, Ni Made Ayu; Kosasih, Diah Ayu Nirmala; Cahyadi, Maria Fiani; Sari, Ni Putu Latsartika; Sudarni, Ni Made Rai; Sarasmita, Made Ary; Larasanty, Luh Putu Febryana
Jurnal Farmasi Indonesia Vol 8, No 1 (2016)
Publisher : Jurnal Farmasi Indonesia

ABSTRACT: The aim of this study was to evaluate the implementation of pharmaceutical care in pharmacies from patientâ??s point of view. The questioner assessment based on expectations, perceptions and level of satisfaction of patients. The questions were grouped into universal pharmaceutical care aspect, infrastructure and medicine management, drug auditing practice and dispensary waiting time, dispensing practice, drug information and drug counseling, and drug monitoring. The patients have a very high expectation of the pharmaceutical care in aspects of universal pharmaceutical care, infrastructure and medicine management, drug auditing practice and dispensary waiting time, and dispensing practice. The patients expressed a high expectation of drug information and counseling care, and a medium expectation in the drug monitoring. The patients have very high perception only at universal pharmaceutical care along with the infrastructure and medicine management aspects, while the drug auditing practice and dispensary waiting time along with dispensing practice aspects have medium perception. The drug information and counseling care along with drug monitoring aspects have poor perception. The comprehensive assessment showed that patient satisfaction levels were low on pharmaceutical care on community practice. The high expectation of patients to pharmaceutical care was a challenge to pharmacist to improve their role in better patient care. Keywords: pharmaceutical care, pharmacy, patient expectation, perception, satisfaction ABSTRAK: Penelitian ini bertujuan untuk menilai implementasi pelaksanaan pelayanan kefarmasian di apotek dari sudut pandang pasien. Penilaian didasarkan pada aspek harapan, persepsi dan tingkat kepuasan pasien terhadap praktek kefarmasian menggunakan kuisioner tertutup dengan penilaian berdasarkan skala Likert. Kuisioner disusun berdasarkan standar pelayanan kefarmasian di apotek tahun 2014. Pernyataan dalam kuisioner dikelompokkan ke dalam 6 aspek yaitu aspek layanan umum, sarana prasarana dan pengelolaan perbekalan Kefarmasian, pengkajian resep dan waktu tunggu, dispensing, layanan Pusat informasi obat (PIO) dan konseling, serta monitoring. Secara umum pasien memiliki harapan yang sangat tinggi pada aspek layanan umum, sarana prasarana dan perbekalan kefarmasian, pengkajian resep dan waktu tunggu, serta pada aspek dispensing, harapan pelayanan yang tinggi pada aspek layanan pusat informasi obat (PIO) dan konseling, serta harapan yang sedang pada aspek monitoring. Namun demikian, pasien memiliki persepsi yang tinggi hanya pada aspek layanan umum serta sarana prasarana dan perbekalan kefarmasian, sedangkan pada pelayanan pengkajian resep dan waktu tunggu serta dispensing memiliki tingkat persepsi sedang, serta persepsi yang sangat rendah pada pelayanan PIO dan konseling serta monitoring. Secara menyeluruh pasien memberikan tingkat kepuasan yang rendah pada pelayanan kefarmasian. Tingginya harapan pasien pada pelayanan kefarmasian yang sesuai dengan standar menunjukkan tuntutan dan peluang bagi apoteker khususnya dalam peningkatan praktek asuhan kefarmasian di apotek. Kata kunci: JKN, pasien rujuk balik, asuhan kefarmasian, apotek, persepsi, kepuasan . Â

Co-Authors A.A.R Karsana A.H Jaya Anisa Nova Puspitaningrum Cahyadi, Maria Fiani Cahyadi, Maria Fiani Cheung, Rocky Cia Intania Warnaya Dewantara Putra, I Gusti Ngurah Agung Dyah Aryani Perwitasari Dyah Kanya Wati Eka Indra Setyawan Eka Indra Setyawan Fajaryani, Putu Ayu Putri Gina Noor Djalilah Haafizah Dania Haafizah Dania Hendra Jaya A. I Dewa Agung Ayu Divacandraningrat I GUSTI A. A. E. AMANDARI I Gusti Ayu Artini Ekajaya Amandari I Gusti Ngurah Agung Dewantara Putra I Made Agus Gelgel Wirasuta i made suardhika I Nyoman Arya Nugraha Wicaksana I Wayan Karta I Wayan Karta I. G. A. A. E. AMANDARI Ida Ayu Jasminarti Dwi Kusumawardani Ida Ayu Sintya Deviyanthi Ida Bagus Ngurah Rai Imaniar Noor Faridah Imaniar Noor Faridah Kadek Nadia Marta Dewi Kosasih, Diah Ayu Nirmala Kosasih, Diah Ayu Nirmala Lalu Muhammad Irham Larasaty, Luh Putu Febryana Lestari, N. K. S. Luh Putu Ayu Meryta Luh Putu Febriana Larasanty Luh Putu Febryana Larasanty Luh Putu Febryana Larasaty M. W.KRISNAYANTI MADE WINDA KRISNAYANTI Made Winda Krisnayanti Maliza, Rita Maria Fiani Cahyadi Melodia Rezadhini N. K. S. Lestari N. M. R. A. M Samba N. N. F. Sukarmini N. P. U. S. DEWI N.N.S.M. Arwanawati Ni Luh Putu Eka Arisanti Ni Made Ayu Wistari Ni Made Rai Sudarni Ni Nyoman Abigail Triastuti Ni Nyoman Della Yanti Ni Putu Ayu Widiasari Ni Putu Linda Laksmiani NI PUTU U. S. DEWI Ni Putu Uma Sari Dewi Ni Wayan Candrawati Ni Wayan Wirayanti Ni Wayan, Antika Sri Devi P.B.P.P. Budiartha P.C.I. Warnaya Pande Made Nova Armita Sari, Pande Made Nova Puspitaningrum, Anisa Nova Putu Indah Budi Apsari Rezadhini, Melodia Rocky Cheung Samba, N. M. R. A. M Sari, Ni Putu Latsartika Sari, Ni Putu Latsartika Sudarni, Ni Made Rai Sudarni, Ni Made Rai Sukarmini, N. N. F. Wayan Risma Iswari Wirawan Adikusuma Wistari, Ni Made Ayu Wistari, Ni Made Ayu

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