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Arikha Saputra
Universitas Stikubank (Unisbank)
Religion Humanities Education Health Professions Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Other

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Journal : Reformasi Hukum

 1 
Unregulated Workshop Practices and Consumer Protection: Addressing Unauthorized Fuel Siphoning Ramadhan, Syahrul; Saputra, Arikha
Reformasi Hukum Vol 29 No 3 (2025): December Edition
Publisher : Fakultas Hukum Universitas Islam Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46257/jrh.v29i3.1302

Abstract

Unauthorized fuel siphoning by mechanics during motorcycle servicing raises significant concerns within the framework of consumer protection law. Such practices potentially infringe upon consumers’ rights to transparency, informed consent, and fair treatment, thereby questioning the scope of business accountability in service transactions. This study examines the underlying factors contributing to unauthorized fuel siphoning, analyzes the legal responsibilities of workshop operators, and evaluates available dispute resolution mechanisms. Employing an empirical juridical method, the research combines field interviews with consumers and workshop representatives and doctrinal analysis of Law No. 8 of 1999 on Consumer Protection and related regulations. The findings indicate that unauthorized fuel siphoning constitutes a breach of the duty of good faith and the obligation to provide accurate and transparent information, thereby giving rise to potential liability for damages. Cost-efficiency considerations in the servicing process were identified as a contributing factor to the practice. Disputes are generally resolved through non-litigation mechanisms, particularly negotiation. The study concludes that strengthening operational standards, enhancing service transparency, and reinforcing preventive and corrective consumer protection mechanisms are essential to ensuring effective legal protection in service-based commercial activities.
Co-Authors Adi Suliantoro Adi Suliantoro Adrian Avan Rizqy Saputra Alda Meydiyana Sagita Alfiana, Ana Analia, Rindu Bening Anisa Putri Agustin Annisa Auwla Fil Ibadiyah Ardhan Ardiyanto Aris Nursetyabudi Asyifa Nasyadira Bayu Kurniawan Choiril Ilham, Priambudi Della Cahaya Ningrum Dilaga, Daniel Dikya Dyah Listiyorini Dyah Listyarini Dyah Listyarini Dyah Listyarini, Dyah Dyah Listyorini Dyah Listyorini Fitika Andraini Fortuna, Arina Dewi Hana Nur Falinda Hapsari, Herning Tyas Setyo Hermawan, M. Ibnu Ibadiyah, Annisa Auwla Fil Indra Cahyaning Widhi Siswoyo Khairul Habibi Listiyorini, Dyah Listyorini, Dyah M. Rizal Fachruddin Marshella, Evi Maulyda Zulfa Fajri A Mita Ayu Larasati Muhammad Tirta Aji Nughroho Mukti Sari Muzayanah Muzayanah Muzayanah Muzayanah Novendra, Agista Yusuf Putra, Reza Adi Sanistya Ardi Lestari Septiyanto, Raskhafi Fajar Suciyaningsih Surya Darma Susanto, Albertus Fredi Syahrul R, Syahrul Teguh Wahyu Akbari Tiara Cantika Puja Ramadani Tiara Cantika Puja Ramadani Wulan Ndari, Mita Yohanes Setyo Budi Gunawan Yuli Antono, Vydo