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All Journal Jurnal Penelitian dan Evaluasi Pendidikan Jurnal Konseling dan Pendidikan The Asian Journal of Technology Management (AJTM) AdBispreneur Hasanuddin Economics and Business Review Jurnal Ilmu Keluarga dan Konsumen Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Agregasi Dinasti International Journal of Education Management and Social Science Jurnal Litbang Polri Cakrawala Repositori Imwi Journal La Sociale BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Science and Society (IJSOC) Eduvest - Journal of Universal Studies Environmental, Social, Governance, and Sustainable Business
Eko Sakapurnama
Department Of Administration Sciences, Faculty Of Social And Political Sciences, Universitas Indonesia, Depok, Indonesia
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Nursing Public Health Social Sciences Other

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Enhancing Competitiveness of Classification Bodies through OGS Digital Governance and Technological Development Challenges Wibowo, Aprianto Hani; Sakapurnama, Eko
International Journal of Science and Society Vol 6 No 2 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i2.1108

Abstract

This research assesses PT's OGS digital governance system, aiming to address its performance, technology development obstacles, and pursuit of IACS membership recognition. Objectives involve analyzing OGS performance, identifying development challenges, and proposing policy recommendations aligned with the "Road to IACS" policy. Insights from interviews highlight digital strategy alignment with organizational goals, decision-making processes, value delivery, risk and resource management, and performance measurement. PT. BKI (Persero) targets IACS membership by 2024, necessitating internal understanding, commitment, and capability enhancement, alongside external support. Internal support focuses on resource allocation, with 70% to resources and 30% to technology. Digitalization is vital for meeting targets and enhancing service delivery, with strategies spanning various operational aspects and full-circle integration efforts underway. OGS technology development faces challenges such as aligning with IACS standards, identifying assessment findings, and overcoming technical complexities. Strategic plans, resource evaluations, and continuous reviews are vital for overcoming obstacles. Policy recommendations include structured frameworks for assessments, comprehensive barrier assessments, and consistent review mechanisms. Collaboration, training programs, and risk management strategies are advised for effective digital governance and meeting IACS standards.
Pengaruh Customer Social Value, Customer Emotional Value, Customer Expectations, Perceived Quality dan Service Quality terhadap Customer Loyalty Dreezel Coffee Bandung Gaffar, Affan; Sakapurnama, Eko
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i10.16962

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan, nilai sosial, nilai emosional, harapan, dan kualitas yang dirasakan terhadap nilai yang dirasakan, kepuasan pelanggan, dan loyalitas pelanggan di Dreezel Coffee, Bandung. Menggunakan pendekatan kuantitatif, penelitian ini melibatkan 100 responden yang dipilih melalui teknik purposive dan cluster sampling. Data primer dikumpulkan menggunakan kuesioner, sementara data sekunder diperoleh dari literatur dan penelitian sebelumnya. Analisis data dilakukan menggunakan teknik statistik deskriptif dan evaluasi model pengukuran melalui validitas dan reliabilitas konstruk. Hasil penelitian menunjukkan bahwa kualitas layanan memiliki pengaruh signifikan terhadap kepuasan pelanggan dan loyalitas pelanggan. Nilai sosial dan nilai emosional pelanggan juga berpengaruh positif terhadap nilai yang dirasakan. Harapan pelanggan dan kualitas yang dirasakan memiliki korelasi positif dengan nilai yang dirasakan dan kepuasan pelanggan. Kepuasan pelanggan secara signifikan mempengaruhi loyalitas pelanggan. Kesimpulan dari penelitian ini adalah bahwa faktor-faktor seperti kualitas layanan, nilai sosial, dan nilai emosional memainkan peran penting dalam membentuk kepuasan dan loyalitas pelanggan. Implikasi dari penelitian ini adalah bahwa Dreezel Coffee perlu terus meningkatkan kualitas layanan dan menciptakan nilai emosional serta sosial yang positif untuk mempertahankan dan meningkatkan loyalitas pelanggan.
Efektivitas assessment center dalam seleksi dan promosi jabatan di polri Assidiqie, Sulthon Nasrudin; Sakapurnama, Eko
Jurnal Konseling dan Pendidikan Vol. 13 No. 2 (2025): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1149600

Abstract

Globalisasi dan kemajuan teknologi menuntut organisasi sektor publik, termasuk Kepolisian Negara Republik Indonesia (Polri), untuk meningkatkan profesionalisme dan kualitas sumber daya manusia (SDM). Assessment Center (AC) merupakan metode berbasis kompetensi yang diadopsi Polri sejak 2009 untuk mendukung proses seleksi dan promosi jabatan secara objektif dan transparan. Penelitian ini bertujuan untuk menganalisis efektivitas AC dalam lingkungan Polri melalui pendekatan literature review sistematis terhadap berbagai publikasi ilmiah, laporan institusi, dan kebijakan resmi. Hasil kajian menunjukkan bahwa meskipun AC memiliki validitas prediktif tinggi dan telah menunjukkan kontribusi terhadap peningkatan profesionalisme, implementasinya masih menghadapi tantangan, seperti keterbatasan asesor terlatih, biaya tinggi, serta resistensi internal. Dibandingkan dengan praktik di negara lain seperti China dan Singapura, AC di Polri belum sepenuhnya terintegrasi dengan sistem manajemen kinerja berbasis data. Oleh karena itu, dibutuhkan reformasi pelatihan asesor, penguatan transparansi, serta adopsi evaluasi berbasis kinerja pasca-promosi untuk mengoptimalkan peran AC dalam membangun kepemimpinan Polri yang kompeten dan akuntabel.
IMPACT OF PANDEMIC COVID-19 ON CONSUMER PURCHASE INTENTION: EMPIRICAL STUDY FROM INDONESIA Sakapurnama, Eko; Safitri, Nurul
Jurnal Ilmu Keluarga dan Konsumen Vol. 16 No. 1 (2023): JURNAL ILMU KELUARGA DAN KONSUMEN 16.1
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2023.16.1.84

Abstract

The Covid-19 pandemic has caused an economic recession in many countries around the world. The economy has contracted with reduced customer demand due to the policy of large-scale social applications in Indonesia. This study aims to analyze consumer preferences from the demand-side side of several industrial sectors affected by the pandemic so that business players can develop strategies during the pandemic and post-Covid-19. The research was carried out on September 14-30, 2020, through an online survey of 722 respondents who live in the Jakarta, Bogor, Depok, Tangerang, and Bekasi areas. The results showed that in addition to basic needs, which occupy the first preference, consumers prefer to withhold their consumption of other commodity goods. According to the study findings, the transportation and tourism industry sectors are the weakest. The vehicle purchase subsector during the pandemic is also the lowest. Therefore, innovative policies are needed for businessmen or government policies to stimulate the automotive industry.
Integrating social governance principles: The role of diversity management and trust in fostering employee engagement Darmawan, Aditya Angga; Sakapurnama, Eko
Environmental, Social, Governance and Sustainable Business Vol. 2 No. 1: (February) 2025
Publisher : Institute for Advanced Social, Science, and Sustainable Future

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61511/esgsb.v2i1.2025.1808

Abstract

Background: Diversity in Human Resource management is a challenge in a company. The development of technology, globalization, and migration encourage the acceleration of workforce diversity, especially in urban communities. The company's competitive advantage is the target of every company in carrying out its operations, one of the important factors driving this advantage is the management of Human Resources which leads to employee engagement. Diversity management is one of the aspects needed to increase employee engagement in employees. Methods: This study aims to analyze the effect of diversity management on employee engagement with organizational trust as a mediating variable. This study uses a quantitative research approach with purposive sampling data collection techniques conducted through a survey of 105 employees at PT BNI (Persero) Tbk. The data collected was then processed using the Structural Equation Modeling - Partial Least Square (SEM-PLS) method using SmartPLS 4 tools. Findings: The results of the study indicate that diversity management has a positive effect on employee engagement, both directly and through the role of organizational trust as mediation. In addition, organizational trust also has a positive effect on employee engagement. Novelty/Originality of this article: This article uniquely examines the mediating role of organizational trust in the relationship between diversity management and employee engagement using a quantitative SEM-PLS approach, offering empirical insight into ESG-aligned human resource strategies.
The Influence of Women's Leadership and Work Culture in Soes on Employee Performance Dewi, Afiya Noor; Sakapurnama, Eko
Eduvest - Journal of Universal Studies Vol. 5 No. 5 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i5.51227

Abstract

This study aims to analyze the influence of women's leadership and work culture on employee performance in the State-Owned Enterprises (SOEs). The issue of gender equality is a major concern in this context, considering that there are still structural and cultural challenges that hinder women's participation in strategic positions. This study uses a quantitative approach with an associative strategy and multiple linear regression method to measure the influence of two independent variables—women's leadership and work culture—on employee performance as dependent variables. Data is collected through the distribution of questionnaires and tested for validity and reliability to guarantee the reliability of the results. The results of the analysis show that both independent variables have a significant influence on improving employee performance. These findings underscore the importance of strengthening an inclusive work culture and supporting women's strategic roles in leadership to drive organizational productivity and effectiveness. The practical implication of this research is the need to strengthen gender-based policies and transform work culture in SOEs to create a more equal and progressive workspace.
The Urgency of Strategic Human Resources Planning for the Transformation of the Indonesian National Army Command and Staff College I Made Suryawan; Eko Sakapurnama
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i3.2281

Abstract

Organizational transformation seems to be a trend amidst the current developments in various organizational strategic environments. Demands for organizational transformation also occur in military organizations. With Indonesia's military capabilities needing to continue to be improved, the transformation of Sesko TNI into a Military Strategy School is one of the areas of focus. In the context of this transformation, the role of human resource management is highly expected. Considering that the Sesko TNI will be transformed into the Military Strategy School, strategic human resource planning for the future has an important position. Therefore, this journal article proposes to analyze the urgency of strategic human resource planning so that it can contribute to the Sesko TNI organization being competitively superior in the future. Apart from that, competency variables that influence the quality of strategic human resource planning are also discussed. By applying literature studies, this article shows the results that it is important for Sesko TNI to implement strategic human resource planning considering the great urgency in the process of implementing strategic human resource planning, Sesko TNI is required to pay serious attention to the competence of planners so that quality of planning can be presented.
Co-Authors Achmad Fauzi Affan Gaffar Asriyadi, Dony Assidiqie, Sulthon Nasrudin Astuti, Septi Darmawan, Aditya Angga Dewi, Afiya Noor Dianita Rahmawati Dwi Lina Arifianti Hanandy, Rizka Hasan, Siti Amalia Hasena, Camelia I Made Suryawan Lina Miftahul Jannah Mahdi, Razanah Martani Huseini Martani Huseini Muh Azis Muslim Muhamad Rizal Firdaus Nugraha, Ikhsan Nurul Safitri Nurul Safitri Nurul Safitri Nurul Safitri Pantius Drahen Soeling Prima Nurita Raslin, Harvin Razanah Mahdi Retno Kusumastuti Setiawan, R. Hendy Soeling, Pantius Drahen Suryadi Suryadi Suryawan, I Made Umanto, Umanto Wahyono, Ary Wibowo, Aprianto Hani