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All Journal Jurnal Ilmiah Mahasiswa Manajemen Kinerja Jurnal Widya Manajemen & Akuntansi Gadjah Mada International Journal of Business Jurnal Manajemen Teori dan Terapan MITRA: Jurnal Pemberdayaan Masyarakat Research In Management and Accounting (RIMA) Kajian Manajemen dan Bisnis Journal of Information System,Graphics, Hospitality and Technology SABDAMAS Journal of Entrepreneurship & Business Peka: Jurnal Pengabdian Kepada Masyarakat Jurnal Abdimas Perbanas KINDAI : Kumpulan Informasi dan Artikel Ilmiah Manajamen dan Akuntansi Research In Management and Accounting (RIMA)
Marliana Junaedi
Universitas Katolik Widya Mandala Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation Darsono, Licen Indahwati; Junaedi, C. Marliana
Gadjah Mada International Journal of Business Vol 8, No 3 (2006): September-December
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.287 KB)

Abstract

This paper evaluates alternative measurement approaches to investigating the relationship amongst perceived quality, customer satisfaction, and loyalty. The authors define and measure the constructs within a relative attitudinal framework and compare these results to a noncomparative or individual evaluation of brands. In addition, loyalty is measured by and defined as a behavioral and attitudinal loyalty. The object of this research is teh botol whilst the subjects are undergraduate students in Surabaya and Yogyakarta. The proposed model, with satisfaction as a mediator between quality and loyalty, is found to be an acceptable representation of data across three brands of teh botol and for both comparative and noncomparative evaluation. The use of relative attitude, however, indicates a much stronger relationship amongst perceived quality, satisfaction, and loyalty than the attitude towards a brand when they are performed in individual evaluation. With respect to predictive ability, this study’s findings suggest that comparative evaluation has higher degree of applicability than does noncomparative evaluation.
MENGELOLA DIVERSITAS: PENYEBAB KEGAGALAN DAN MODEL YANG EFEKTIF Junaedi, C. Marliana
KINERJA Vol 7, No 1 (2003): Kinerja
Publisher : Faculty of Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v7i1.783

Abstract

Currently, diversity grows rapidly in business and organizations that it becomes the major problem to academics and practitioners. Many organizations had attempted to implement diversity management, but they failed afterward. This article discusses the definition of diversity management, the causes of failure in implementing diversity management, and an effective model of diversity management.Keywords: diversity, diversity management, organization
Peran Mediasi Job Distress pada Hubungan Politik Organisasional dan Perilaku Agresif: Analisis dengan Regresi Hirarkikal Junaedi, Christofera Marliana; Darsono, Licen Indahwati
Jurnal Widya Manajemen & Akuntansi Vol 6, No 2 (2006)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4808.704 KB)

Abstract

Though it is difficult to measure organizational politic is important to study, it is because organizational politics influence the behavior of organizations members. Respondents are lecturers and administrative employees. Results show that there is mediation role of job distress to organizational politics and aggressive behavior relation. This articles also discusses the relation of each variable.
Hubungan Job Distress, Burnout, dan Perilaku Agresif di Tempat Kerja Junaedi, Christofera Marliana
Kajian Manajemen dan Bisnis Vol 1, No 2 (2010)
Publisher : Kajian Manajemen dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (6283.264 KB)

Abstract

Although difficult to measure, job related stress and burnout is important to be studied and researched on as it may cause not only negative outcomes in individuals such as depression, guilt, exhaustion or fatigue, and loss of motivation, but also negative outcomes for organizations such as increasing absenteeism and turnover, and declining productivity.
PENGARUH PERSON-ORGANIZARION FIT DAN COWORKER SUPPORT TERHADAP INTERPERSONAL DEVIANCE KARYAWAN FRONTLINER DI SURABAYA Sasmita, Veronika Teresa; Wulani, Fenika; Junaedi, Marliana
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 1 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB) | DOI: 10.33508/jumma.v6i1.1764

Abstract

Pada era modern ini, beberapa perusahaan mengadopsi E-Service Quality karena saat ini pelanggan lebih memilih layanan yang cepat diakses dimanapun dan kapanpun berada sehingga hal tersebut menambah fungsi utama dari sebuah produk. Oleh karena itu perusahaan harus dapat memenuhi kebutuhan pelanggan untuk memberikan kepuasan pelanggan terhadap suatu perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh antara Perceived Value dan E-Service Quality terhadap Customer Behavioral Intention melalui Customer Satisfaction pada pelanggan Pengguna di Surabaya. Penelitian ini menggunakan penelitian kausal. Teknik pengambilan sampel menggunakan sampel random sampling dengan cara purposive sampling. Sampel yang digunakan sebesar 150 responden pengguna Gojek di Surabaya. Alat pengumpulan data yang digunakan adalah kuesioner. Teknik analisis data yang digunakan adalah Structural Equation Model dengan menggunakan program LISREL. Hasil penelitian ini menyatakan bahwa Perceived Value berpengaruh secara signifikan terhadap Customer Satisfaction, E-Service Quality berpengaruh secara signifikan terhadap Customer Satisfaction, Customer Satisfaction berpengaruh secara signifikan terhadap Customer Behavioral Intention, Perceived Value tidak berpengaruh secara signifikan terhadap Customer Behavior Intention, dan E-Service Quality berpangaruh secara signifikan terhadap Customer Behavioral Intentions
Pengaruh Keadilan Prosedural dan Stres Kerja terhadap Turnover Intention dengan Komitmen Organisasional sebagai Variabel Mediasi pada PT.PJB Services Wulansari, Yuliana Ayu; Koesmono, Teman; Junaedi, Marliana
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 2 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.434 KB) | DOI: 10.33508/jumma.v6i2.1769

Abstract

This research aims to find out and analyze the influence of procedural justice, job stress, organizational commitment and turnover intention on the company's production employees PT PJB Services. This reasearch is quantitative research Technical analysis of the data using the structural equation modeling (SEM). Data obtained from the results of the questionnaire of 175 respondents, by distributing questionnaires to the respondents (production’s employees). The object of reasearch is in PT. PJB Services, that hire employees in production field, selected by using a judgement sampling. The results showed that procedural justice has a positive effect on organizational commitment, then work stress has positive effect on organizational commitment, besides procedural justice has no effect on turnover intention, then work stress has no effect on turnover intention, and organizational commitment has no effect on turnover intention. This result can be seen from the calculation of existing research using LISREL program, through SEM analysis. These results can be seen from the calculation of existing research using LISREL program, through analysis of SEM.
THE IMPACT DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE, INTERACTIONAL JUSTICE, EMPLOYEE ENGAGEMENT AND JOB SATISFACTION ON TURNOVER INTENTION Suhartatik, Ani; Junaedi, C. Marliana; Novianti, Putri Meidina
RIMA - Research In Management and Accounting Vol 3, No 2 (2020): December
Publisher : Faculty of Business, Widya Mandala Surabaya Catholic University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/rima.v3i2.3050

Abstract

The research is aimed at investigating the impact distibutive justice, procedural justice,interactional justice, employee engagement and job satisfaction on turnover intention.. Hence, it is a causal research. The data are drawn from a sample of  208 bank employees in Surabaya determined using a purposive sampling technique. The collected data are then analyzed using Structural Equation Modeling, LISREL version 8.70. The result of the hypothesis testing indicates that distibutive justice and procedural justice does not have any significant impact on employee engagement and job satisfaction, interactional justice have any significantly affect on employee engagement and job satisfaction, employee engagement significantly affect on turnover intention, and job satisfaction significantly affect on turnover intention
PELATIHAN PENGGALIAN POTENSI DIRI UNTUK MENCIPTAKAN BISNIS KREATIF PADA GENERASI MILENIAL DI SURABAYA Marliana Junaedi; Veronika Rahmawati; Christina Esti Susanti
SABDAMAS Vol 1 No 1 (2019): SABDAMAS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Unika Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.13 KB)

Abstract

Meningkatnya wirausahawan dI kalangan muda akan mengurangi pertambahan jumlah pengangguran, bahkan menambah jumlah lapangan pekerjaan. Pengenalan generasi milenial kepada dunia kerja menjadi sebuah kebutuhan yang dapat menjadi bekal bagi generasi milenial dalam membangun bisnisnya kelak. Oleh sebab itu, tujuan kegiatan ini adalah memberikan peserta (1) pemahaman cara menggali potensi diri, (2) pemahaman tentang banyak ragam bisnis kreatif, (3) pembekalan memulai usaha dalam bentuk desain bisnis. Dari 37 peserta, 27 orang (73%) cocok membangun usaha di bidang makanan dan minuman dan 10 orang (27%) cocok membangun bidang usaha kerajinan.
An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation Licen Indahwati Darsono; C. Marliana Junaedi
Gadjah Mada International Journal of Business Vol 8, No 3 (2006): September-December
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.287 KB) | DOI: 10.22146/gamaijb.5612

Abstract

This paper evaluates alternative measurement approaches to investigating the relationship amongst perceived quality, customer satisfaction, and loyalty. The authors define and measure the constructs within a relative attitudinal framework and compare these results to a noncomparative or individual evaluation of brands. In addition, loyalty is measured by and defined as a behavioral and attitudinal loyalty. The object of this research is teh botol whilst the subjects are undergraduate students in Surabaya and Yogyakarta. The proposed model, with satisfaction as a mediator between quality and loyalty, is found to be an acceptable representation of data across three brands of teh botol and for both comparative and noncomparative evaluation. The use of relative attitude, however, indicates a much stronger relationship amongst perceived quality, satisfaction, and loyalty than the attitude towards a brand when they are performed in individual evaluation. With respect to predictive ability, this study’s findings suggest that comparative evaluation has higher degree of applicability than does noncomparative evaluation.
MENGELOLA DIVERSITAS: PENYEBAB KEGAGALAN DAN MODEL YANG EFEKTIF C. Marliana Junaedi
KINERJA Vol. 7 No. 1 (2003): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v7i1.783

Abstract

Currently, diversity grows rapidly in business and organizations that it becomes the major problem to academics and practitioners. Many organizations had attempted to implement diversity management, but they failed afterward. This article discusses the definition of diversity management, the causes of failure in implementing diversity management, and an effective model of diversity management.Keywords: diversity, diversity management, organization
Co-Authors Ali Djamhuri Ani Suhartatik Annisa Alfa Setyawan Aprillia Lonny Sinaga Christina Esti Susanti Deatri Arumsari Agung Edward Yohanes . Erwita, Monica Adjeng Fenika Wulani Fenika Wulani Handayani, Yuliasti Ika Koemono, Teman Koesmono, Teman Lena Ellitan Licen Indahwati Darsono Licen Indahwati Darsono Lukito, Robertus Sigit Haribowo Monica Adjeng Novianti, Putri Meidina Sasmita, Veronika Teresa Sinaga, Aprillia Lonny Subrata, Yuanda Tanu Teman Koesmono Veronica Rahmawati Veronika Rahmawati Wulansari, Yuliana Ayu Yulius Koesworo