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All Journal International Journal of Public Health Science (IJPHS) Professional : Jurnal Komunikasi dan Administrasi Publik COMMED: Jurnal Komunikasi dan Media Jurnal Public Policy Transparansi Jurnal Ilmiah Ilmu Administrasi MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Pengabdian Masyarakat Bumi Raflesia Jurnal khabar: Komunikasi dan Penyiaran Islam JOPPAS: Journal of Public Policy and Administration Silampari Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Jurnal Abdimas Serawai JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Jurnal Dialektika Publik Proceeding of Bengkulu International Conference on Health
Novliza Eka Patrisia
Universitas Muhammadiyah Bengkulu
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Innovation diffusion in healthcare: evaluating the 'post-treatment' approach in Indonesia Patrisia, Novliza Eka; Warsono, Hardi; Kismartini, Kismartini; Shinta Dewi, Reni
International Journal of Public Health Science (IJPHS) Vol 13, No 3: September 2024
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v13i3.23937

Abstract

This article aims to describe and qualitatively analyze the diffusion of innovation in healthcare services, specifically focusing on post-treatment healthcare services in the city of Bengkulu, Indonesia. Based on the innovation diffusion theory and incorporating the theory of reasoned action (TRA), this research explores behavior in the process of organizing and implementing healthcare services to enhance the quality of public services in Bengkulu. The study employs a qualitative descriptive research approach, utilizing data sources such as interviews, direct field observations, and documentation. The results of this study indicate that knowledge serves as the primary foundation in the diffusion of innovation in healthcare services. In the context of post-treatment services, the community lacks knowledge about these services. The findings of this research are expected to provide insights for the local government of Bengkulu, particularly Harapan dan Doa Hospital (RSHD) in Bengkulu, as a healthcare service provider. Through knowledge dissemination among all stakeholders supporting innovation diffusion, each can play their respective roles. Consequently, with knowledge playing a key role in the diffusion of innovation in healthcare services, it is anticipated that it will enhance the quality of healthcare services through effective and efficient service delivery, with a focus on the goals of innovation.
Marketing Politik Pemilukada Cagub Provinsi Bengkulu Tahun 2020 (Studi Pada Pasangan Helmi – Dedi) Eka Patrisia, Novliza; Yuliani, Hafri
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 3 No. 2: Desember 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v3i2.1159

Abstract

This paper is a result of the analysis and observations that the researchers conducted directly and openly. This research was carried out continuously by looking at several aspects related to the promotion of candidates as participants in the 2020 Bengkulu Provincial Election for Cagub. In this case the researchers focused on political marketing used by the number 1 pair, Helmi-Dedi. The research method used is the constructivist paradigm. Based on the results of research on political marketing applied by candidate pairs Helmi -Dedy in the Regional Head Election for the 2018-2023 period using an analysis knife, namely the Political Marketing Theory of Adnan Nursal (Nursal, 2004: 242) has three target groups that can be grouped into three: 1. Direct marketing of political products to potential voters (push political marketing), 2. Marketing of political products through mass media (pull political marketing) and 3. through influential groups, figures or organizations (pass political marketing).
Budaya Organisasi di Kantor Camat Pinang Raya Kabupaten Bengkulu Utara Wilaras, Nadia Endah Wilaras; Novliza Eka Patrisia; Titi Darmi
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 7 No. 1 (2025): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v7i1.5116

Abstract

Budaya organisasi merupakan suatu sistem nilai, norma, dan keyakinan yang diterima dan dipahamiisecara bersama olehianggota organisasi sebagai dasar dalam aturan perilaku yang terdapatidalam organisasi tersebut, ipemasalahan sering muncul terutama pada organisasi baru, seperti kecamatan Pinang Raya. Penelitiimenggunakan metodeipenelitian deskriptifikualitatif. Dalam penelitianiini data yangidigunakan adalahiidata primer dan sekunderiyang diperolehimelalui teknik wawancara, iobservasi, idokumentasi. Budaya organisasi yang dimiliki oleh kantor kecamatan Pinang Raya sama dengan bentuk organisasi yang ada pemerinthan seluruh pegawai mengikuti kode etik kepegawaian yang disusun pemerintah. Serta peran pemimpin sangat berpengaruh pada bentuk budaya organisasi terlebih lagi dalam struktur organisasi kantor kecamatan Pinang Raya memiliki satu jabatan yang kosong
Value Inovasi Pelayanan Dukcapil melalui Aplikasi Slawe Patrisia, Novliza Eka; Yuliani, Hafri
JOPPAS: Journal of Public Policy and Administration Silampari Vol. 6 No. 2 (2025): JOPPAS: Journal of Public Policy and Administration Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/db47ve15

Abstract

This study aims to describe the public value of the Civil Registration Agency (Dukcapil) innovation through the Slawe application in Bengkulu City. Slawe is an innovation in population services, such as ID cards (KTP), family cards (KK), birth certificates, etc. This innovation represents an effort to improve public services undertaken by the Bengkulu City Government to expedite emergency response in Bengkulu City. This study utilizes Mark Moore's theory of public value. The research method used is descriptive qualitative. Informants were selected through purposive sampling and snowball sampling. The results indicate that the population service, in the form of the Slawe application, aligns with the strategic triangle of public value: legitimacy and support, operational capability, and substantive value. In conclusion, the application's implementation has been supported by strong legitimacy in the form of regulations regarding application use, specifically mayoral rules, and positive public trust. Adequate human resources, technology, and financial resources support operational capability. This service's substantial value is helpful in emergency management and has economic, socio-cultural, political, educational, and ecological value.   Keywords: Slawe Application, e-Government, Service Innovation, Public Value, Digital Public.
Analisis Framing Aktor Politik Di Media Sosial Tiktok: Studi Pada Akun Tiktok Helmi Hasan Channel Rocki Pratama, Rocki Pratama; Novliza Eka Patrisia
Jurnal Khabar: Komunikasi dan Penyiaran Islam Vol. 7 No. 2 (2025): Desember
Publisher : STAI Bumi Silampari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37092/khabar.v7i2.1272

Abstract

This research aims to analyze how political messages are constructed, disseminated, and responded to by audiences on the dynamic TikTok platform. Using a qualitative approach and an in-depth single-case study design, this research focuses on a comprehensive analysis of video content and public interactions occurring on the @helmihasanchannel account. Primary data was collected through participant observation and online document studies, including video transcriptions and screen recordings of user comments. The research, using Todd Gitlin's Framing theory, shows that @helmihasanchannel successfully leveraged TikTok's unique characteristics to create an emotional connection with the public. This is evident in its use of a relaxed communication style and everyday narratives. The uploaded content covers issues of infrastructure development and social assistance, which significantly stimulated public responses in the form of comments and likes. The use of TikTok features such as background music, filters, effects, duets, and stitching also increased the content's appeal. Content framing strategies were used to build positive perceptions, such as showcasing road construction as evidence of tangible performance.
EVALUASI APLIKASI MOBILE JKN PADA JAMINAN KESEHATAN NASIONAL DI BENGKULU SELATAN Haryanto, Indi; Indarti, Sri; Novliza Eka Patrisia
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 14 No 2 (2025): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/vezreq67

Abstract

Penelitian ini bertujuan untuk mengevaluasi kebijakan penggunaan Aplikasi Mobile JKN dalam mendukung pelaksanaan Jaminan Kesehatan Nasional (JKN) di Kabupaten Bengkulu Selatan. Evaluasi dilakukan dengan menggunakan pendekatan kualitatif melalui teori evaluasi kebijakan Wayne Parsons, yang mencakup analisis terhadap input, output, dan outcome kebijakan. Teknik pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan dokumentasi, dengan informan dari Dinas Kesehatan dan operator aplikasi Mobile JKN. Hasil evaluasi menunjukkan bahwa Aplikasi Mobile JKN telah memberikan kemudahan akses layanan kesehatan secara digital, terutama di wilayah perkotaan. Namun pelaksanaannya masih menghadapi berbagai kendala seperti keterbatasan literasi digital, gangguan teknis sistem, serta belum optimalnya infrastruktur dan sumber daya manusia. Dari sisi outcome, ditemukan adanya perubahan perilaku pengguna, peningkatan kepuasan sebagian peserta, dan efisiensi layanan publik di fasilitas kesehatan tertentu. Kebijakan digitalisasi melalui Aplikasi Mobile JKN di Bengkulu Selatan belum sepenuhnya mencapai target yang diharapkan, dan memerlukan peningkatan dukungan dari aspek teknis, edukasi, serta integrasi sistem layanan kesehatan.
PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM MENINGKATKAN PELAYANAN PUBLIK DI BAWASLU BENGKULU SELATAN Asesda, Syach; Diyo Asesda, Syach Sema; Rosidin; Novliza Eka Patrisia
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 14 No 2 (2025): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/q9b47s49

Abstract

Penelitian ini mengkaji penerapan prinsip-prinsip good governance untuk meningkatkan kualitas pelayanan publik di Bawaslu Bengkulu Selatan. Penelitian ini menyoroti pentingnya akuntabilitas, transparansi, partisipasi, dan supremasi hukum dalam menciptakan pelayanan publik yang efisien, responsif, dan dapat diandalkan. Meskipun sudah ada kemajuan yang signifikan, masih terdapat tantangan dalam memastikan penerapan yang efektif, seperti masalah teknis (jaringan internet yang tidak stabil dan pemadaman listrik), keterbatasan infrastruktur, dan ketidakhadiran petugas yang tidak konsisten. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan mengumpulkan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun Bawaslu telah berusaha meningkatkan kualitas pelayanan, masalah seperti kurangnya keterlibatan petugas dan kurangnya pelatihan masih menjadi hambatan untuk mencapai tata kelola yang optimal. Penelitian ini menyimpulkan dengan rekomendasi untuk meningkatkan infrastruktur, pelatihan petugas, dan partisipasi publik guna memperbaiki efektivitas dan responsivitas pelayanan publik serta memastikan kelancaran proses pemilu.
Innovation of “Virtual Living Room” in Improving the Quality of Public Services at the Bengkulu Food and Drug Administration: A Case Study Novliza Eka Patrisia; Hafri Yuliani
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 15 No 1 (2026): Mimbar : Jurnal Penelitian Sosial dan Politik (June)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/nzhc0j41

Abstract

This study aims to analyze the “Virtual Living Room” innovation at the Bengkulu POM Office in improving the quality of public services. The Virtual Living Room is a video conference-based consultation service that allows the public to connect directly with BPOM officers via the Zoom application without having to physically come to the office. The study uses a qualitative approach with a case study method. Data collection techniques include in-depth interviews, participatory observation, and documentation. The results of the study show that the Virtual Living Room innovation has contributed positively to improving the quality of public services, particularly in terms of ease of access, speed of response, and time efficiency. This innovation has also been expanded to the MPPs of Central Bengkulu and North Bengkulu Regencies. Challenges faced include public digital literacy, network infrastructure, and suboptimal socialization. The study recommends strengthening the capacity of officers, optimizing socialization, and developing service features to ensure the sustainability of the innovation.
PENGUATAN TATA KELOLA ADMINISTRASI, MANAJEMEN KEARSIPAN, DAN PELAYANAN PUBLIK MELALUI PROGRAM MAGANG Febri Helenia Putri; Rekho Adriadi; Novliza Eka Patrisia
JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Vol. 7 No. 1 (2026): Juli
Publisher : Yayasan Insani Mandiri Santani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation and contribution of the internship program in strengthening administrative governance and public services at the Talo Sub-district Office. The method used is a qualitative descriptive approach through participatory observation, documentation, and analysis of the administrative processes during the internship. The results of the study indicate that the internship program contributed to improving the orderliness of administrative correspondence through more systematic and well-documented scheduling and disposition. In addition, the organization of archives and the preparation of personnel documents according to operational standards strengthened the accountability and efficiency of the agency's internal work. In terms of public services, involvement in providing administrative information and operational support also improved procedural clarity, service effectiveness, and the quality of interactions between officials and the public, while providing relevant professional experience for students in understanding the dynamics of government bureaucracy. Keywords: Internship, Public Administration, Governance, Archives Management, Public Service
IMPLEMENTASI LEMBAGA KEARSIPAN DAERAH DALAM PENGGUNAAN APLIKASI SRIKANDI DI KOTA BENGKULU Shella Stepani; Novliza Eka Patrisia
JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Vol. 7 No. 1 (2026): Juli
Publisher : Yayasan Insani Mandiri Santani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of archives in the use of the SRIKANDI application in Bengkulu City. The research method used is a qualitative method. The results of this study provide a conclusion that the implementation of policies from Donald S. Van Meter and Carl E. Van Horn, it can be concluded that the implementation of the use of the SRIKANDI application in Bengkulu City has not been running optimally. This can be seen from the fact that there are still several OPDs that are not yet active and have not been consistent in using the SRIKANDI application in government administration. In the theory of policy implementation from Donald S. Van Meter and Carl E. Van Horn, it consists of six indicators, namely policy standards and objectives, resources, communication between organizations, organizational characteristics, socio-political and economic environment. Keywords: Archives, SRIKANDI application
Co-Authors Aditia Arjuansyah Asesda, Syach Astri Dwi S Astri Dwi S Delly Diyo Asesda, Syach Sema Eva Oktarianti Febri Helenia Putri Haifa Wahyu Hardi Warsono Hardi Warsono Haryanto, indi Kismartini Kismartini Kismartini Kismartini Lillah Apriana Lina, Liza Fitri Linda Safitra Miyanda, Alga Pandri Sugito Rekho Adriadi Rekho Adriadi Reni Shinta Dewi Reni Shinta Dewi Rizky Faizal Anwar Rizky Syafputra Rocki Pratama, Rocki Pratama Rosidin Rosidin SAFITRA, LINDA Shella Stepani Shinta Dewi, Reni Sri Indarti Sri Indarti Susiyanto Susiyanto Titi Darmi Wahyu, Haifa Wilaras, Nadia Endah Wilaras Yuliani, Hafri