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An Analysis of Service Quality Towards Customer Satisfaction Using Importance Performance Analysis (IPA) Method Dhea Arghisa; Sulisti Afriani; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.188

Abstract

The purpose of this study was to measure the level of service satisfaction provided by Bank Bengkulu Sub-Branch Ipuh to customers, determine the dimensions of service expected by customers (expected) and those received by customers (perceive) and examine the difference (gap) between service quality expected by customers. customers with the quality of service received by customers. This research is a type of descriptive research with a quantitative approach. Descriptive research is research that leads to the disclosure of a problem or situation as it is and reveals an existing fact, although sometimes interpretation or analysis is given. Based on the results of the calculation of the Customer Satisfaction Index (IKP) Bank Bengkulu Ipuh Sub-Branch obtained a total service satisfaction score of 64.64 which is included in the quite satisfactory category. There are 5 dimensions of service quality tested, there is 1 dimension with a satisfactory assessment, namely the dimension of physical evidence (69,76). While the other 4 dimensions, namely reliability (63.20), responsiveness (65.12), assurance (63.04) and empathy (62.40) each received a satisfactory rating. Based on these results, it can be concluded that the level of service quality of Bank Bengkulu Sub-Branch Ipuh is considered satisfactory according to customers of Bank Bengkulu Sub-Branch Ipuh.
Analysis Of Stock Control Of Raw Materials Of Dzohir Noodles In Bengkulu Monika Ahmelia; Herlin Herlin; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 3 No. 1 (2022): Januari
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v3i1.370

Abstract

This study aims to analyze the stock inventory control of Mie Dzohir's raw materials in Bengkulu. The analytical method used is Economic Order Quantity (EOQ), Reorder Point (ROP), Total Inventory Cost (TIC) and Safety Stock (SS). The results showed that to meet the raw material needs of 91,375 kg during the research period, from January 2020 to December 2020 (12 months), the number of economical purchases/EOQ of wheat flour raw materials that had to be made by the Mie Dzohir factory in Bengkulu was as much as 5,372 kg for each order with a purchase frequency of 17 times for a period from January 2020 to December 2020. Reorders or reorder points (ROP) can also be determined, namely reordering should be done when 345 kg of inventory is in warehouse, with a lead time of 1 days so as not to hamper the company's production process. The total inventory cost (TIC) can also be determined, namely the total cost of raw material inventory of Rp. 3.572.188, - therefore, it can save on inventory costs of Rp. 1.051.697,- .Safety stock (SS) of 95 kg which must be in the warehouse, this is intended therefore, there is no shortage of wheat flour raw materials if there is a delay in the delivery of raw materials.
A Community Satisfaction Index on Health Services in Siti Aisah Hospital of Lubuk Linggau Kardila Kardila; Sri Handayani; Abdul Rahman
Journal of Indonesian Management (JIM) Vol. 1 No. 2 (2021): June
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1590.249 KB) | DOI: 10.53697/jim.v1i2.124

Abstract

This study aims to determine the index of community satisfaction in health services in Siti Aisyah Hospital of Lubuk Linggau. The analytical method used is the Community Satisfaction Index (CSI) with 9 service elements in accordance with The Minister of State Apparatus Empowerment Regulation and Bureaucratic Reform No. 14 of 2017. The sample in this study amounted to 80 respondents. The results showed that service satisfaction in Siti Aisyah Hospital of Lubuk Linggau was good, it could be seen that the high of the Community Satisfaction Index score was 82,672 which included in the service quality category was "B", which means the service quality was good of the nine service elements used. Cost/tariff is the service element with the highest index value with a CSI value of 3.53 with a CSI conversion value of 88.13 with a good performance category. While the element with the lowest index value is the behavior of the implementer with an IKM value of and low indicator with an average value of 3.06, the CSI conversion value of 76.56 is found in the behavior of the implementer with a good category.
The Influence of Leadership, Motivation and Work Environment on Employee Performance at the Regional Inspectorate of Kaur Regency Putri Madalena; Eska Prima Monique Damarsiwi; Abdul Rahman
Journal of Indonesian Management (JIM) Vol. 1 No. 2 (2021): June
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2527.882 KB) | DOI: 10.53697/jim.v1i2.139

Abstract

The purpose of this study is to determine the influence of leadership, motivation and work environment on employee performance at the Regional Inspectorate of Kaur Regency. The sample in this study was 31 civil servants at the Regional Inspectorate of Kaur Regency. The data collection used a questionnaire and the analytical methods used were multiple linear regression, determination test and hypothesis testing. The multiple regression results show the equation Y = 0.678+0.287X1+0.373 X2+0.354X3, The result of regression direction is positive so it means that the variables of leadership, motivation and work environment will also increase. The value of the coefficient of determination is 0.640. This means that X1 (leadership), X2 (motivation), X3 (work environment) has a contribution to performance (Y) of 64% while the remaining 36% is influenced by other variables not examined in this study. Overall, the results of the t test have a significant value less than 0.05, so it can be interpreted that X1 (leadership), X2 (motivation), X3 (work environment) have a significant influence on performance (Y) partially or individually. The results of the F test have a significance value of 0.000 < 0.05. Because the significance level below 0.05 indicates that together X1 (leadership), X2 (motivation), X3 (work environment) have a significant influence on performance (Y).
The Factors Affecting Performance of Employee at the Semidang Alas Maras Sub-District Office Seluma Regency Sekuan Efendi; Ida Angriani; Abdul Rahman
Journal of Indonesian Management (JIM) Vol. 1 No. 4 (2021): December
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1981.26 KB) | DOI: 10.53697/jim.v1i4.330

Abstract

This research is an article that raises the performance of employees. In this study, it focuses more on what factors affect employee performance at the Semidang Alas Maras Sub-district Office, Seluma Regency, especially for individual factors, psychological factors and organizational factors. The research method uses quantitative methods and data analysis with multiple linear regression test with SPSS for windows version 23 application. The results of data processing prove that there is a significant influence for individual factors, psychological factors and organizational factors on the performance of the employees of the Semidang Alas Maras Subdistrict Office, Seluma Regency. The effect on the performance of the employees of the Semidang Alas Maras Sub-district Office, Seluma Regency, is seen from the beta coefficient value, namely the psychological factor has a standard beta coefficient value of 0.201, then followed by organizational factors which have a standard coefficient value of beta 0.129 while for individual factors has a standard coefficient value of beta 0.074 . From the analysis of the data produced, it can be concluded that psychological factors are the dominant factors that have the greatest influence on the tendency of employee performance at the Semidang Alas Maras Subdistrict Office, Seluma Regency.
The Effect of Compensation and Job Satisfaction on Employee Motivation at the Office of the KPKNL Bengkulu Eko Satrea Ade Putra; Karona Cahya Susena; Abdul Rahman
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2702.829 KB) | DOI: 10.53697/emba.v1i2.305

Abstract

The purpose of this study was to determine the effect of compensation and job satisfaction on the work motivation of Bengkulu KPKNL employees. The sample in this study were 33 people at the Bengkulu State Property and Auction Service office. Collecting data using a questionnaire and the analytical method used is multiple linear regression, determination test and hypothesis testing. The results of multiple linear regression calculations obtained multiple linear regression equation Y = 8,993 + 0,424X1 + 0,381X2 + 6,136(e). The coefficient of determination of the Adjusted R square value is 0.474. This means that X1 (Compensation), and X2 (satisfaction) have an effect on motivation (Y) by 47.4% while the remaining 52.6% is influenced by other variables not examined in this study. The test results for the X1 variable (motivation) show the tcount value is greater than ttable at 2,424 > 1,693 and a significance value of 0.021 < 0.05. Because tcount > ttable and the significance value is less than 0.05, then H0 is rejected and Ha is accepted. This means that X1 (motivation) has a significant influence on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The test results for the X2 variable (job satisfaction) show the tcount value is greater than ttable at 3.258 > 1.693 and a significance value of 0.003 <0.05. Because tcount > ttable and the significance value is less than 0.05, H0 is rejected and Ha is accepted. This means that X2 (job satisfaction) has a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The value of Fcount > Ftable (22,986 > 3,29) with a significant value of 0.000 < 0.05 indicates that simultaneously X1 (motivation) and X2 (job satisfaction) have a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency.
Analysis of the Influence of Liquidity and Solvency on the Profitability of PT Bank Mandiri (Persero) Tbk Lisi Rahmadayanti; Yun Fitriano; Abdul Rahman
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2047.053 KB) | DOI: 10.53697/emba.v1i2.307

Abstract

This study aims to analyze the effect of liquidity (LDR) and solvency (CAR) on profitability BOPO. This analysis uses the independent variables of liquidity, solvency. The independent variable is focused on LDR, CAR while the dependent variable is profitability, namely BOPO. The data used is secondary data originating from the annual financial statements of independent banks listed on the Indonesian stock exchange for the period 2010 to 2020. The data testing method uses the classical assumption test, multiple linear regression, coefficient of determination (R2), by testing the hypothesis test. t and f test. The results of the study using multiple linear regression with t-test showed that LDR had a t-count value of 2.520 with a significant level of 0.03 more than 0.05 or 5%. The CAR has a t-count of 5.170 with a significant level of 0.016 which is greater than 0.05 or 5%. Based on the results of the f (simultaneous) test, it shows that the calculated f value is 9.929 with a significant level of 0.023 which is smaller than 0.05 or 5%. Thus, LDR, CAR have a positive and significant effect on BOPO
Analysis of Consumer Attitude Bonds with LPG Gas Purchase Decisions at PT. Mandiri Tebatkubu Village, Manna City District, South Bengkulu Regency Wedo Handika Saputra; Ida Anggriani; Abdul Rahman
Jurnal Fokus Manajemen Vol 1 No 1 (2021): MAY
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1560.503 KB)

Abstract

The purpose of the study is to determine the relationship between consumer behavior and the decision to purchase LPG gas at PT. MANDIRI Tebat Kubu Village, Manna City Sub- District, South Bengkulu Regency. The sample in this study was 80 people from Tebat Kubu Village, South Bengkulu Regency. Because all the populations in this study were sampled, the sampling method used was the slovin method. The informasi collection method used was observation and questionnaires and analyzed through validity testing, reliability testing, spearman rank correlation, and hypothesis testing. Consumer behavior with purchasing decisions has a moderate correlation because the number 0. 58 is in the interval 0. 40- 0. 588. This shows that there is a moderate correlation between consumer behavior and purchasing decisions at PT. MANDIRI Tebat Kubu Village, Manna City Sub- District, South Bengkulu Regency. The result of the hypothesis of the relationship between consumer behavior and purchasing decisions is that the t_count value is much greater than the t_table value( 6. 35>1. 66), meaning that there is a significant relationship between the purchasing decision variables and the consumer behavior variables at PT. MANDIRI in South Bengkulu.
The Influence of Work Environment, Work Discipline and Leadership on the Performance of State Civil Apparatus at the Padang Guci Hulu District Office, Kaur Regency Tinsi Afriani; Nia Indriasari; Abdul Rahman
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 1 No 2 (2022): Juli
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v1i2.2818

Abstract

This research aims to know influence of the work environment, work discipline and leadership on State Civil Apparatus performance at Padang Guci Hulu District Office of Kaur Regency. Data were collected through questionnaire methods using census techniques to 22 employee poeple at Padang Guci Hulu District Office. Data processing manually uses multiple regression analysis, the coefficient of determination and hypothesis testing through with t test and F test/Anova. The result of the regression analysis showed
Relationship Of Role Conflict And Stress With Performance Of Employees At Seluma Timur District Police Office Seluma Regency Ngatimin Ngatimin; Ahmad Soleh; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 3 No. 1 (2022): Januari
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v3i1.411

Abstract

The purpose of this study was to determine the effect of motivation and job satisfaction simultaneously on employee productivity at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The sample in this study were employees at PT. Four Lawang Agro Perkasa as many as 35 people. Collecting data using a questionnaire and the analytical method used is multiple linear regression, determination test and hypothesis testing. The results of the regression analysis show Y = 1.501 + 0.380X1 + 0.603 X2 + 5.900 this describes a positive regression direction, meaning that there is a positive influence between X1 (motivation) and X2 (job satisfaction) on work productivity (Y). Means that if the variables of motivation and job satisfaction increase, it will increase work productivity. The value of the coefficient of determination is 0.590. This means that X1 (motivation) and X2 (job satisfaction) affect work productivity (Y) by 59% while the remaining 41% is influenced by other variables not examined in this study. The test results for the X1 variable (motivation) show the tcount value is greater than ttable at 2,424 > 1,693 and a significance value of 0.021 < 0.05. Because tcount > ttable and the significance value is less than 0.05, then H0 is rejected and Ha is accepted. This means that X1 (motivation) has a significant influence on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The test results for the X2 variable (job satisfaction) show the tcount value is greater than ttable at 3.258 > 1.693 and a significance value of 0.003 <0.05. Because tcount > ttable and the significance value is less than 0.05, H0 is rejected and Ha is accepted. This means that X2 (job satisfaction) has a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency. The value of Fcount > Ftable (22,986 > 3,29) with a significant value of 0.000 < 0.05 indicates that simultaneously X1 (motivation) and X2 (job satisfaction) have a significant effect on work productivity (Y) of employees at PT. Four Lawang Agro Perkasa in Empat Lawang Regency.