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Journal : Indonesian Journal of Applied Statistics

Structural Equation Modeling (SEM) untuk Mengukur Pengaruh Pelayanan, Harga, dan Keselamatan terhadap Tingkat Kepuasan Pengguna Jasa Angkutan Umum Selama Pandemi Covid-19 di Kota Ambon Zakheus Putlely; Yopi Andry Lesnussa; Abraham Z Wattimena; Muhammad Yahya Matdoan
Indonesian Journal of Applied Statistics Vol 4, No 1 (2021)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.13057/ijas.v4i1.45784

Abstract

Structural Equation Modeling (SEM) is a statistical analysis technique used to build and test statistical models in the form of causal models. Large-Scale Social Restrictions (PSBB) are government policies to break the chain of spreading the corona virus (Covid-19). This policy certainly has an impact on drivers of public transport services. This research shows that the passengers are very satisfied with the travel safety factor. Meanwhile, service factors and passenger public transport fares are in the satisfied category. Furthermore, the variable service quality (MP), the price of public transportation (H), and passenger safety (KP) have an influence on passenger satisfaction. Because the t-value is greater than 1.96 (for the real level of 5%). The influence of service quality, price and safety variables on passenger satisfaction is 78.1%, the remaining 21.9% is influenced by other variables outside the research.Keywords: covid-19, structural equation modeling, satisfaction.
Co-Authors Abdul Malik Balami Abraham Z Wattimena Abraham Z. Wattimena Abraham Zacaria Wattimena Abraham Zakaria Wattimena Abraham Zakharia Wattimena Abrahams, H. Apituley, Fredrylo Alberth Noel Joddy Astrid A Titahena Astrid G. Heumasse Aulele, Salmon Notje Batkunde, Harmanus Beay, Lazarus Kalvein C. G. Mustamu Charlita Fhilya Chrisani Waas Citra Fathia Palembang D Patty D. L. Rahakbauw Damani, Nur Mila Dewi Ls E R Persulessy E. R. Persulessy Elvinus P. Persulessy Endro Risamasu F. Kondo Lembang Fauzan Samallo Fhilya, Charlitta Filiany S. Tutupary H. Kelian H. Lellolsima H. W. M. Patty Hayoto, Sasmita Hukubun, V Idah, Mus Rika Ilwaru, Venn Y. I. Ilwaru, Venn Yan Ishak Jefri Esna Thomas Radjabaycolle Johan Bruiyf Bension Julianty Madiuw Lakotany, Jemsry E. Larubun, Swine Enggelina Latumeten, Ralf Lazarus Kalvein Beay Leleury, Zeth A. Lexy Jansen Sinay M. S. Noya Van Delsen M. W. Talakua M. W. Talakua Madiuw, Julianty Marlon Stivo Noya van Delzen Mozart W. Talakua Muhammad Y. Matdoan Muhammad Yahya Matdoan Muhammad Yahya Matdoan Munahaji Lukaraja Mus Rika Idah Nanang Ondi Natasian, Nehemia Trianto Noya van Delsen, Marlon S. Nurhidayah Nurhidayah Ojo, Mayowa Micheal Ondi, Nanang Papalia, Anita Patty, Henry Willyam Michel Persulessy, Elvinus R. Peter, Olumuyiwa James R. J. Djami Rahakbauw, Dorteus L. RAHAKBAUW, DORTEUS LODEWYIK Rijoly, Monalisa E Rijoly, Monalisa E. Rijoly, Monalissa E Ronald John Djami Rumlawang, F Y Rumlawang, Francis Y RUMLAWANG, FRANCIS YUNITO Sahusilawane, Maria Engeline Sapulette, Nona Tjie Set Sasake Sinay, Lexy Jansen Stevanny Tamaela Subchan Subchan Subchan, Subchan Sumah, Tesa Tahalea, Sylvert Prian Talakua, Mozart W. Talakua, Mozart Winston Tamaela, Stevanny Tentua, Jesica Tomasouw, Berny Pebo Umi Sari Rumata Venn Y.I. Ilwaru Vynska Amalia Permadi Waas, Rethalina Warong, Maria Marlein Wattimena, Abraham Zacaria Yulia S. Kakisina Zakheus Putlely Zeth Arthur Leleury, Zeth Arthur