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Service Innovation At Public Service Malls In Improving The Quality Of Public Services In Bandung City Siti Nurhayati; Rd. Achmad Buchari; Slamet Usman Ismanto
Journal of Governance Volume 9 Issue 2: (2024)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v9i2.25771

This research is about service innovation at service malls to improve the quality of public services in the city of Bandung. Public service malls are expected to provide quality, effective, and efficient services. However, there are several problems, namely: there is a gap in the utilization of the number of employees; several counters registered at the Bandung City Public Service Mall are not carried out routinely; and standard operating procedures (SOP) for macro MPP service mechanisms are not yet available. The research method used is qualitative with a descriptive approach, involving observation, in-depth interviews, and documentation studies. The results show the innovation of public service mall services. Cities need effective leadership and good management to coordinate MPP operations and improve service efficiency. The evaluation shows that MPP Bandung City faces challenges such as irregular service times and a lack of comprehensive risk management SOPs. Proposed solutions include increasing human resources, affirming operational time regulations, developing SOPs, and using technology to support service efficiency.

Program Temukan, Obati, Sayangi Balita Stunting (TOSS) Puteri, Nadia Alifia; Ismanto, Slamet Usman
JOPPAS: Journal of Public Policy and Administration Silampari Vol 5 No 2 (2024): JOPPAS: Journal of Public Policy and Administration Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joppas.v5i2.9536

This research aims to analyze the effectiveness of the Find, Treat, Love Stunting Toddlers (TOSS) program in Kutanagara Village. The research method used is a qualitative research method with data collection techniques through interviews, observation and documentation. The technique for determining informants used was a purposive sampling technique with 9 informants. The results of the research show that the implementation of the TOSS program in Kutanagara Village is running effectively because it is in accordance with the previously determined program objectives, namely to reduce the stunting rate in Garut Regency so that it can reach 14% in 2024. In addition, the results released from the implementation of the TOSS program show positive output, where there was a reduction in the stunting rate in Kutanagara Village from 50 toddlers to 32 toddlers. However, improvements are still needed at the program socialization stage because the dissemination of information related to the program directly and indirectly is still limited and not updated. Thus, to increase the effectiveness of the TOSS program, it is recommended to carry out outreach activities related to the TOSS program more intensely and up to date. Keywords: Effectiveness, Find, Treat, Love Stunting Toddlers (TOSS) Program, Stunting

Performance Effectiveness of Civil Servants Police Unit in Controlling Street Vendors in Bandung City Wiguna, Willy; Muhtar, Entang Adhy; Ismanto, Slamet Usman
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 1 (2025): June 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i1.1230

This study examines the performance of the Civil Servant Police Unit (Satpol PP) in Bandung City in controlling street vendors (PKL). The issue focuses on the high rate of public order violations by PKL despite existing regulations. This qualitative descriptive research utilized in-depth interviews for data collection. The findings reveal that the effectiveness of Satpol PP's performance can be assessed through three approaches: goal-oriented, resource-based, and stakeholder-focused. The goal-oriented approach indicates the achievement of a Public Order Index of 6.90 in 2024, aligning with the vision of a livable city. The resource-based approach highlights the efficient management of funding, amounting to IDR 28.8 billion, and human resources predominantly from Grade II. Meanwhile, a public perception survey rated the performance as "orderly," with a satisfaction ratio of 0.71. Recommendations include enhancing human resource training, strengthening regulations, and adopting technology for real-time monitoring of PKL activities. Emphasis on collaboration between local government, community, and other stakeholders is crucial for sustaining effectiveness. This study underscores the importance of a comprehensive approach to improving public services and supporting Bandung City's vision as a livable city.

Performance Effectiveness of Civil Servants Police Unit in Controlling Street Vendors in Bandung City Wiguna, Willy; Muhtar, Entang Adhy; Ismanto, Slamet Usman
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 1 (2025): June 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i1.1230

This study examines the performance of the Civil Servant Police Unit (Satpol PP) in Bandung City in controlling street vendors (PKL). The issue focuses on the high rate of public order violations by PKL despite existing regulations. This qualitative descriptive research utilized in-depth interviews for data collection. The findings reveal that the effectiveness of Satpol PP's performance can be assessed through three approaches: goal-oriented, resource-based, and stakeholder-focused. The goal-oriented approach indicates the achievement of a Public Order Index of 6.90 in 2024, aligning with the vision of a livable city. The resource-based approach highlights the efficient management of funding, amounting to IDR 28.8 billion, and human resources predominantly from Grade II. Meanwhile, a public perception survey rated the performance as "orderly," with a satisfaction ratio of 0.71. Recommendations include enhancing human resource training, strengthening regulations, and adopting technology for real-time monitoring of PKL activities. Emphasis on collaboration between local government, community, and other stakeholders is crucial for sustaining effectiveness. This study underscores the importance of a comprehensive approach to improving public services and supporting Bandung City's vision as a livable city.

Partisipasi Masyarakat dalam Mitigasi Bencana Tanah Longsor Di Desa Jangkurang Melalui Tembok Penahan Tanah (TPT) Sugianto, Exsi Aprilia; Ismanto, Slamet Usman
PREDIKSI : Jurnal Administrasi dan Kebijakan Vol 24, No 1 (2025)
Publisher : Universitas 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31293/pd.v24i1.7649

Penelitian ini dilatar belakangi oleh masalah bencana tanah longsor yang sering terjadi di Desa Jangkurang terutama pada musim penghujan. Program pembangunan Tembok Penahan Tanah (TPT) menjadi upaya mitigasi yang dilakukan pada setiap wilayah rawan dan berpotensi longsor di lingkungan masyarakat, sehingga dalam pelaksanaannya melibatkan partisipasi aktif dari masyarakat. Namun pelaksanaan pembangunan TPT ini diduga belum optimal akibat kurangnya partisipasi masyarakat terhadap upaya mitigasi. Tujuan dari penelitian ini adalah untuk mengkaji bagaimana partispasi masyarakat dalam setiap tahapan kegiatan pembangunan TPT di Desa Jangkurang. Penelitian ini menggunakan pendekatan kualitatif dengan desain penelitian studi kasus. Hasil penelitian menyatakan bahwa partisipasi masyarakat dalam pembangunan TPT di Desa Jangkurang sudah berlangsung dengan baik namun belum optimal. Partisipasi penuh dari masyarakat berada pada tahap implementasi dan pengambilan manfaat dengan kontrol yang dipegang secara penuh oleh masyarakat itu sendiri. Disisi lain, ditemukannya kendala pada pemeliharaan karena kurangnya kapasitas masyarakat terhadap kebencanaan. Hal ini berpengaruh besar pada program pembangunan yang berkelanjutan. Sementara pada tahap pengambilan keputusan dan evaluasi partisipasi masyarakat masih bersifat semu dengan bentuk keterwakilan dan perlibatan penuh ada dari pemangku kepentingan.

Analisis Pendapatan Daerah dalam Mengukur Kemandirian Daerah Kabupaten Bandung Fatma, Afiqah; Slamet Usman Ismanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 10 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i10.3094

A region's ability to manage regional finances will influence the level of regional independence. To measure the regional independence of Bandung Regency, regional income was measured using ratio analysis consisting of the degree of decentralization ratio, the regional dependency ratio, the regional financial independence ratio, and the PAD effectiveness ratio. The method used in this research is a descriptive qualitative method using secondary data in the form of budget realization reports. The results of the research show that the regional financial performance of Bandung Regency has not been maximized with an average degree of decentralization of 18.41% with the criteria of insufficient capacity, the level of regional dependency is very high with an average of 68.45%, the average level of regional financial independence is 26.93% are included in low financial capability and have a consultative relationship pattern, the average PAD effectiveness level is 110.76% or is included in the very effective category. From the research results it can be concluded that Bandung Regency is not yet independent in managing its regional finances. Efforts that the Bandung Regency Regional Government can make to overcome this are by conducting outreach regarding tax regulations to taxpayers, exploring other potential sources of PAD revenue, and intensifying PAD revenue.

Penerapan E-Government Menggunakan Quick Response Code Indonesian Standard (QRIS) pada Pembayaran Pajak Bumi Bangunan di Kota Bandung. Ajeng Nofita; Slamet Usman Ismanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 8 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i8.3198

This study analyzes the implementation of the Quick Response Code Indonesian Standard (QRIS) as a payment method for Land and Building Tax (PBB) in Bandung City. The Bandung City Government, through the Regional Revenue Agency (Bapenda), adopted QRIS technology to enhance efficiency, transparency, and accessibility in tax payments. The use of QRIS facilitates taxpayers to make payments without visiting the payment office, reduces administrative costs, and enables real-time monitoring of tax receipts. This research method involves interviews with taxpayers and tax officials, as well as data collection from observations and related sources. The results indicate that QRIS speeds up the payment process, improves administrative efficiency, and reduces costs. Despite its ease of use, the adoption rate of QRIS remains low at only 0.70% in the first year. To increase adoption, more socialization and training on the benefits and usage of QRIS are needed. Based on E-Government theory, the implementation of QRIS at Bapenda Kota Bandung shows that leadership, information infrastructure, information management, and socialization are key to improving the quality of public services and budget management.

Tata Kelola Badan Usaha Milik Desa (BUMdes) Mekarsari, Kabupaten Garut Dalam Meningkatkan Perekonomian Masyarakat Desa Kusmachaerusanni, Naisya Dwi; Ismanto, Slamet Usman
Innovative: Journal Of Social Science Research Vol. 4 No. 2 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i2.9082

Penelitian ini dilatarbelakangi oleh permasalahan yang dihadapi oleh BUMDes Mekarsari dalam mencapai tujuannya untuk dapat meningkatkan ekonomi masyarakat. Desa Mekarsari memiliki potensi desa yang besar dimana potensi tersebut telah dikelola oleh BUMDes dalam dua unit kerja yaitu unit bambu kreatif, dan unit pengairan (PAMDes), namun BUMDes mekarsari belum mampu untuk mengembangkan dan memanfaatkan potensi yang dimilikinya dengan maksimal. Oleh karena itu tujuan dari penelitian ini adalah untuk mendeskripsikan dan menjelaskan tata kelola BUMDes Mekarsari dalam meningkatkan perekonomian Masyarakat Desa. Penelitian ini menggunakan metode kualitatif dengan desain penelitian studi kasus. Hasil dari penelitian ini menunjukan bahwa dari keempat prinsip pengelolaan BUMDes, BUMDes Mekarsari masih belum terlaksana dengan optimal. Untuk poin kooperatif, BUMDes Mekarsari belum dapat bekerjasama yang baik dan konsisten, untuk poin partisipatif pengambilan keputusan belum melibatkan semua pihak yang terlibat dalam BUMDes Mekarsari. Pada poin Transparan, BUMDes Mekarsari belum terbuka terkait pelaporan arus kas dan kegiatannya terutama kepada masyarakat. Sedangkan untuk poin akuntabel, BUMDes Mekarsari belum mampu untuk membuat laporan pertanggungjawaban secara resmi, sistematis dan terstruktur. Evaluasi dan Monitoring memang telah dilakukan kepada BUMDes Mekarsari, namun belum berkala. BUMDes Mekarsari memiliki beberapa target agar memberikan kontribusi dalam meningkatkan perekonomian masyarakat namun target tersebut masih terhalang oleh beberapa kendala, sehingga untuk saat ini BUMDes Mekarsari belum dapat mencapai tujuannya.

Analisis Pendapatan Daerah dalam Mengukur Kemandirian Daerah Kabupaten Bandung Fatma, Afiqah; Slamet Usman Ismanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 10 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i10.3094

A region's ability to manage regional finances will influence the level of regional independence. To measure the regional independence of Bandung Regency, regional income was measured using ratio analysis consisting of the degree of decentralization ratio, the regional dependency ratio, the regional financial independence ratio, and the PAD effectiveness ratio. The method used in this research is a descriptive qualitative method using secondary data in the form of budget realization reports. The results of the research show that the regional financial performance of Bandung Regency has not been maximized with an average degree of decentralization of 18.41% with the criteria of insufficient capacity, the level of regional dependency is very high with an average of 68.45%, the average level of regional financial independence is 26.93% are included in low financial capability and have a consultative relationship pattern, the average PAD effectiveness level is 110.76% or is included in the very effective category. From the research results it can be concluded that Bandung Regency is not yet independent in managing its regional finances. Efforts that the Bandung Regency Regional Government can make to overcome this are by conducting outreach regarding tax regulations to taxpayers, exploring other potential sources of PAD revenue, and intensifying PAD revenue.

Penerapan E-Government Menggunakan Quick Response Code Indonesian Standard (QRIS) pada Pembayaran Pajak Bumi Bangunan di Kota Bandung. Ajeng Nofita; Slamet Usman Ismanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 8 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i8.3198

This study analyzes the implementation of the Quick Response Code Indonesian Standard (QRIS) as a payment method for Land and Building Tax (PBB) in Bandung City. The Bandung City Government, through the Regional Revenue Agency (Bapenda), adopted QRIS technology to enhance efficiency, transparency, and accessibility in tax payments. The use of QRIS facilitates taxpayers to make payments without visiting the payment office, reduces administrative costs, and enables real-time monitoring of tax receipts. This research method involves interviews with taxpayers and tax officials, as well as data collection from observations and related sources. The results indicate that QRIS speeds up the payment process, improves administrative efficiency, and reduces costs. Despite its ease of use, the adoption rate of QRIS remains low at only 0.70% in the first year. To increase adoption, more socialization and training on the benefits and usage of QRIS are needed. Based on E-Government theory, the implementation of QRIS at Bapenda Kota Bandung shows that leadership, information infrastructure, information management, and socialization are key to improving the quality of public services and budget management.

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