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Journal : Jurnal Teknik Informatika (JUTIF)

ANALYSIS OF CONTINUANCE USE INTENTION OF TIKTOK AS EDUCATIONAL INFORMATION WITH EXPECTATION CONFIRMATION MODEL (ECM) AND INFORMATION SYSTEM SUCCES MODEL (ISSM) Nanda Nazira; Syaifullah, Syaifullah; Megawati, Megawati; Saputra, Eki; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2184

Abstract

Social media is one of the main technologies currently used by billions of people around the world, especially TikTok. TikTok contains popular content such as comedy, dancing, and increasingly educational information. TikTok presents the #SerunyaBelajar program with 1.4 million posts. Despite the existence of interesting programs, problems were found such as inappropriate keywords about education, short video duration, inconsistent quality of information and distraction. So TikTok needs to focus on user satisfaction and retention by continuing to innovate. The purpose of this study is to measure satisfaction and intention to continue using TikTok as educational information. This study uses 2 models, namely the Expectation Confirmation Model with four variables (confirmation, perceived usefulness, satisfaction, and intention to continue) and the Information System Success Model with two variables (system quality and information quality). Respondents used totaled 96 TikTok users who accessed educational content and were processed using SEM-PLS. This study found that confirmation (T: 19.558) affects perceived usefulness. Thus, many users feel that TikTok provides useful features. In addition, satisfaction (T: 6.364) and continuance intention (T: 3.602) are influenced by perceived usefulness related to TikTok. And satisfaction (T: 3.809) influences TikTok users' continued intention to access educational content..
EVALUATION OF MATURITY LEVEL AND DESIGN OF INCIDENT MANAGEMENT SOP IN ACADEMIC INFORMATION SYSTEM USING ITIL V4 Febrian, Dany; Salisah, Febi Nur; Megawati, Megawati; M.Afdal; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2286

Abstract

STIKES is one of the universities that organizes study programs that focus on Health Professional Education, one of which is STIKES XYZ Pekanbaru. STIKES XYZ should be able to utilize technology to support the performance and processes carried out in the educational environment. The Academic Information System (SIADAK) is a system at STIKES XYZ which is used by all lecturers and students. This system can be accessed online, however, the process that occurs when the system is used does not necessarily run well, there are still several things that must be considered, starting from maintenance and management of problems that occur. Therefore, maturity level measurements are carried out as well as designing standard operational procedures for incident management. This research uses the Information Technology Infrastructure Library Framework 4 and uses incident management practice as a guide for measuring maturity levels and designing SOPs for handling problems. Based on the results of data collection and processing based on practice incident management, it was found that the maturity level was at level 2 (Repeatable) and the SOP for handling problems was designed. Based on the results of the maturity level and the design of SOPs for handling problems with the academic information system, they can be used as a reference to further improve the quality of services and the quality of the Academic Information System.