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INOVASI PELAYANAN TRANSPORTASI PUBLIK BRT (BUS RAPID TRANSIT) TRANS SEMARANG OLEH DINAS PERHUBUNGAN KOTA SEMARANG Dewi, Chintia Puja; Setianingsih, Endang Larasati
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The improvement of the quality of service is necessary to meet all the needs of the community will be mass transport more secure, convenient and affordable service, innovation through the development of public transport BRT Trans Semarang expected level satisfaction can be improved and was able to stimulate the enthusiasm of the community to switch to using public transport services. This research was carried out in order to find out how implementation of the innovation of service of public transport BRT Trans Semarang and restricting factors affecting the implementation of an innovation. Type of this research is descriptive research kind of qualitative data collection process through an in-depth interview studies, informant against the library, documentation and observation. In this study uses the theory of characteristics of an innovation as well as the factors restricting implementation of innovation. The results of this research show that the implementation of innovation services that have been implemented by the public service Agency BRT Trans Semarang is already well underway but not yet at the maximum, that is because expectations and in fact has not been in accordance with the attributes of innovation that should be filled and there are still problems in the implementation, as well as the factors restricting the development of product innovation that is the card E-ticketing and applications playstore BRT that includes the culture of risk aversion, short term budget and planning, inability to face the risk of, there is no reward or incentive, there is technology but is hampered by the cultural and organizational setup, and excess reliance against high performer. The advice given by the researchers is employee training and development, repair the server, created a special team to handle the entire management of innovations, the application of the system of incentives to employees.

MANAJEMEN BENCANA OLEH BADAN PENANGGULANGAN BENCANA DAERAH (BPBD) DALAM MENANGGULANGI BANJIR DI KOTA SEMARANG Dio Mahardika; Endang Larasati Setianingsih
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The most frequent disaster in many city of Indonesia is flood disaster, so disaster management is required to minimize the risks caused by floods. This study focuses on disaster management conducted by the Regional Disaster Management Agency (BPBD) Semarang City, whether it is in accordance with the stages of disaster management that is pre-disaster, during the disaster, and post disaster. So this research is to find out how the disaster management conducted by Regional Disaster Management Agency (BPBD) Semarang City in handling the flood disaster. The research method used in this research is qualitative method of descriptive type, with staff as an informant from Regional Disaster Management Agency (BPBD) Semarang City which has duty to conduct disaster management in Semarang City. This research explains about how disaster management conducted by BPBD in tackling flood disaster in Semarang City is in accordance with disaster management theory or not yet. The results showed that the stages of disaster management carried out BPBD Semarang City is starting from pre-disaster that there are still shortcomings that is not the formation of contingency plans, then in the stage when there is a disaster that is lack of logistics and disaster emergency personnel, and the last stage is post-disaster there are still shortcomings where the form of rehabilitation conducted BPBD there are still less appropriate target.

ANALISIS KUALITAS PELAYANAN DANA PENSIUN PT TASPEN (PERSERO) KANTOR CABANG UTAMA SEMARANG Widi Warsita; Endang Larasati Setianingsih; Mochammad Mustam
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to assess the quality of service retirement fund PT. TASPEN (Persero) Main Branch Office in Semarang and to describe the factors that affect the quality of service in TASPEN PT (Persero) KCU Semarang. The problems that exist in this research is the employee's performance is still less than optimal in providing services. This study was conducted to determine the level of quality of service and to determine the factors that affect the quality of service. In this study, the method used is ekplanator, the type that is used to examine the relationship variables studied. Data obtained based on questionnaires given to 96 participants retiring as a respondent in TASPEN PT (Persero) KCU Semarang. These results indicate that the quality of care judged by the level of performance and the level of Importance is above the average value of the minimum levels of performance and level of importance of service. Implementation of the service is a priority PT TASPEN (Persero) KCU Semarang main priorities of the Cartesius diagram is in quadrant A the ease of access, the certainty of the time, the justice ministry and the security services. For factors that affect the quality of services obtained results showed the presence of a positive and significant correlation with the variable that is no awareness of the correlation coefficient of 0.412 and rules with correlation coefficient 0.572. From the results of these studies PT. TASPEN (Persero) KCU Semarang could improve services seen from a high level of interest by participants who considered retiring but low at the performance of employees ease of access, time and security assurance services. Then increase the awareness of every employee and rules set by the agency.

PENGAWASAN TERHADAP PENANGANAN ANAK JALANAN OLEH DINAS SOSIAL, PEMUDA DAN OLAHRAGA DI KOTA SEMARANG Aprianna Marselina Sinabutar; Endang Larasati Setianingsih
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The mandate in The 1945 Constitution of Republic Indonesia article 34 is that impoverished people and abandoned children shall be taken care by the State. The State ensure the life sustainibility of all of the people without any exception. The local government with its principle of autonomy determine and manage its own needs, including the government of Semarang City. The realization of the mandate in The 1945 Constitution of Republic Indonesia is the Social, Youth, and Sports Board of Semarang City. This board’s duty is executing the governement’s affairs in socials matters including the abandoned children. The Social, Youth, and Sports Board needs to do formulating policies as the reference in excecution of duties, coordinating with related parties, coaching, providing facilities, and the most important thing is controlling the surveillance carried. Therefore, this research aims to understand and describe controlling process of abandoned children handling by the Social, Youth, and Sports Board of Semarang City. This research used descriptive qualitative method. The data sources are taken from informants, occurences in field, and the documents from the Social, Youth, and Sports Board of Semarang City. The data collection techniques include interview, documentation, and observation.. The results showed that: the achievement of these treatment programs can not be run with the maximum. Therefore in need of cooperation among relevant agencies and openness to one another and do not apply egos.

Analisis Kualitas Pelayanan di Puskesmas Batang I Kabupaten Batang Mujaddid Khoirunnas; Endang Larasati Setianingsih; Hardi Warsono
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

To support the achievement of health development, the government has provided some health facilities. One of the health facilities which was utilized by community is public health center. Public health center is Technical Implementation Unit of Health Department City/Regency which is responsible for the implementation of the health sector in the region. Public Health Center as the first implementation of basic facilities of public health are required to constantly improve professionalism in giving satisfaction to public. One of them is Puskesmas Batang 1 which is located in Batang sub-district of Batang regency. This study aimed to describe and analyze the quality of service and also the dimensions that obstruct and support those services. This study use descriptive qualitative method. The results showed that the quality of health center services is not good. This result seen from the five dimensions of Zeithaml. They are Tangibles, Reliability, Responsiveness, Assurance and Empathy. Because three of them as obstacle in dimension are Tangibles, Responsiveness and Assurance. In other hand, two of them are Reliability and Empathy be the dimension that supports the service. So it can be said that Batang 1 health center services have not comply the five dimensions of service according to Zeithaml.

Pengawasan Dana Bantuan Operasional Sekolah (BOS) untuk Sekolah Dasar (SD) di Dinas Pendidikan Kabupaten Temanggung Anisa Rahayu; Endang Larasati Setianingsih
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

School Operational Assistance is the government’s program to provide non-personalia operational fund for elementary school as the practitioner of the compulsory education. This research aims to describe and analyze the practice of controlling the School Operational Assistance in Elementary School in Education Board of Temanggung Regency and to identify factors contributing the control of the School Operational Assistance. This research used descriptive qualitative method. The result shows the practice of School Operational Assistance has been going on well based on the control. The factors contributing in the controlling of School Operational Assistance in Elementary School are the change of organization’s environment, improvement of organization’s complexity, errors and manager’s necessary to delegate authority. The control of School Operational Assistance in Elementary School in Education Board of Temanggung Regency need to be improved to minimize errors and increase comprehension of the Technical Instructions. Practitioner time management improvement is needed to increase teamwork in controlling process and meeting schedule for development can be fulfilled in a year.

EVALUASI PROGRAM RW RAMAH ANAK SEBAGAI UPAYA MENDUKUNG KOTA LAYAK ANAK DI KOTA DEPOK (STUDI KASUS DI KECAMATAN SUKMAJAYA) Putri, Ritanty Warto; Lituhayu, Dyah; Setianingsih, Endang Larasati
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42285

Anak merupakan generasi penerus kepemimpinan bangsa. Mereka memiliki peran untuk membentuk dan mengarahkan masa depan bangsa. Di usianya yang masih sangat muda anak rentan terpengaruh oleh lingkungan sekitar. Oleh karena itu, perlu adanya upaya untuk bisa melindungi anak dari setiap perlakuan negatif agar mereka bisa tumbuh dan berkembang secara optimal. RW Ramah Anak merupakan fokus Kota Depok sebagai program untuk mempercepat proses terealisasinya ramah anak di lingkungan masyarakat. Fakta di lapangan menunjukkan bahwa angka kekerasan di Kota Depok masih cenderung tinggi. Berdasarkan pemarapan SIMFONI PPA menunjukkan angka kekerasan di Kota Depok tertinggi se-Jawa Barat pada tahun 2022. Penelitian dengan topik evaluasi program RW Ramah Anak ini dilakukan untuk menganalisis dan menilai keberhasilan serta faktor pendorong dan penghambat program terhadap pemenuhan hak dan perlindungan anak khususnya di wilayah Kecamatan Sukmajaya, sebagai wilayah dengan kasus kekerasan terhadap anak terbanyak di Kota Depok pada tahun 2022. Penelitian ini menggunakan metode deskriptif kualitatif dengan pengumpulan data yakni wawancara, observasi, dan dokumentasi. Informan yang dipilih menggunakan metode purposive sampling. Hasil penelitian menunjukkan bahwa terdapat beberapa faktor pendukung dalam penyelenggaraan program yakni para warga yang berprofesi mampu mendukung berjalannya kegiatan, mudahnya pembentukan susunan kepengurusan, dan kesediaan swadaya masyarakat, sedangkan faktor penghambat program berupa minimnya sosialisasi dari pemerintah, keadaan geografis serta fasilitas sarana dan prasaran untuk anak bermain dan belajar yang tidak mendukung, dan para pengelola program yang tidak memiliki kemampuan yang mumpuni.

Good Governance dalam Pengelolaan Dana Desa di Desa Menjangan Kecamatan Bojong Kabupaten Pekalongan Savitri, Niken Oktadiana; Setianingsih, Endang Larasati; Lituhayu, Dyah
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42317

The government provides substantial funds to village governments in an effort to accelerate the process of equitable development in Indonesia. To be able to realize clean government and good governance, there are four main characteristics, namely participation, transparency, rule of law and accountability. Whether or not the government succeeds in striving to realize good governance is determined by how much the principle is implemented. This study aims to analyze the application of good governance principles in the management of village funds and analyze the obstacles faced in applying good governance principles to the management of village funds. This research uses descriptive qualitative methods with data collection through observation, interviews and documentation. The results showed that the management of village funds in Menjangan Village has applied the four principles of good governance, namely transparency, participation, rule of law and accountability. This is evidenced by the Menjangan Village Government's efforts in managing village funds, namely the implementation of hamlet deliberations, musrenbangdes, installation of infographics, installation of activity boards, supervision from the community to the Inspectorate and the creation of a suggestion box. However, in its implementation, there are obstacles, namely transparency in the management of village funds that have not been optimized due to limited village government resources in the field of information technology, limited sources of village information media, and installation of infographics only at the Village Hall. Another obstacle faced in the management of village funds is the lack of optimal community participation, especially during village meetings.

Penta Helix Model Tourism Development In The City of Palembang Setianingsih, Endang Larasati; Herawati, Augustin Rina; Hariani, Dyah
Devotion : Journal of Research and Community Service Vol. 3 No. 13 (2022): Special Issue
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/dev.v3i13.274

This research is a literature study on the penta helix model. This study aims to analyze the penta helix model of tourism development in the city of Palembang. The research method used in this study is a qualitative descriptive method. The type of data used in this study is qualitative data, which is categorized into two types, namely primary data and secondary data. Sources of data obtained through library research techniques (library study) which refers to sources available both online and offline such as: scientific journals, books and news sourced from trusted sources. The results of the study concluded that there are five important things or indicators that need to be considered in using this analysis. These five lines are, among others, shortened to ABCGM. The results of the pentahelix analysis on tourism in the city of Palembang, as for the roles and tasks of each line/field that synergize with one another, among others, Academics in the Penta Helix model act as drafters, the private sector in the Penta Helix model acts as an enabler, Community in the Penta Helix model Penta Helix acts as an accelerator, the government must act as a regulator as well as a controller, the media must be able to act as an expander

Percepatan NIB (Nomor Induk Berusaha) Wonogiri Melibatkan Ikatan Mahasiswa Berprestasi (IMAPRES) Muddatsir, Nani Alia; Setianingsih, Endang Larasati; Yuniningsih, Tri
PERSPEKTIF Vol. 13 No. 4 (2024): PERSPEKTIF October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i4.12163

The legality of business permits is important in developing Micro, Small and Medium Enterprises (MSMEs). NIB or Business Identification Number is an identity number used by business actors to obtain business permits and commercial or operational permits. Online Single Submission (OSS) is an Electronically Integrated Business Permit application issued by the OSS institution on behalf of the Minister, Agency Head, Governor, or Regent/Mayor to business actors via electronic means integrated by the system. IMAPRES, or the Association of Achievement Students in Wonogiri Regency, is a student organization that receives scholarships in Wonogiri Regency. The goal to be achieved in the Business Identification Number or NIB acceleration program is that the Wonogiri Regency is required to complete the NIB or Business Identification Number from 294 villages. The method used uses stages such as observation or survey, counseling regarding Business Identification Numbers or NIBs, and implementation of assistance and creation of NIBs or Business Identification Numbers. The Department of Investment and One Stop Integrated Services (DPMPTSP) is collaborating with IMAPRES or the Association of Achievement Students in Wonogiri Regency to complete the NIB (Business Identification Number).

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