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All Journal OPSI Jurnal Manajemen Teori dan Terapan OPERATION EXCELLENCE: Journal of Applied Industrial Engineering PENELITIAN DAN KARYA ILMIAH PROSIDING SEMINAR NASIONAL CENDEKIAWAN Kinerja: Jurnal Ekonomi dan Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Ilmiah Teknik Industri Abdimas Universal International Journal of Business Studies Jurnal Ilmiah Edunomika (JIE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL PENELITIAN DAN KARYA ILMIAH LEMBAGA PENELITIAN UNIVERSITAS TRISAKTI Jurnal Penelitian dan Karya Ilmiah Lembaga Penelitian Universitas Trisakti Jurnal AKAL: Abdimas dan Kearifan Lokal Business and Entrepreneurial Review JURNAL TEKNIK INDUSTRI JURNAL ABDI MASYARAKAT INDONESIA (JAMIN) Jurnal Pengabdian Masyarakat Kocenin Jurnal Pengabdian Kepada Masyarakat
Dadang Surjasa, Dadang
Universitas Trisakti
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MULTIMEDIA DESIGN TRAINING FOR HIGH SCHOOL TEACHERS IN TANGERANG SELATAN Anik Nur Habyba; Dadang Surjasa; Ahmad Farhan; Richard Antonius Rambung; Thalia Putri Krismantan; Dinda Rhamanda
Jurnal Pengabdian Kepada Masyarakat (PEKAMAS) Vol 3, No 1 (2023): Jurnal Pengabdian Kepada Masyarakat (PEKAMAS) JULI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Negeri Media Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46961/jpk.v3i1.751

Abstract

The teaching and learning process is a process that involves teachers and students. Interaction must be two-way in transferring knowledge so that teaching materials can be understood and appropriately understood. Teachers must be prepared before giving subject matter and are expected to have exciting teaching materials that can be studied and accessed at any time. Learning multimedia training is needed for high school teachers in South Tangerang. The material provided is about making learning videos with Canva. The material on editing and posting files generated through Canva to Youtube will also be provided. The training activities have been going well. The training participants felt that this activity was helpful and exciting and supported their educator careers. Participants wanted the action to be held longer so that the material could be deepened better. Apart from that, the follow-up service program was also treated with other training materials. The next PkM team is expected to be more prepared to collaborate with teachers to make the class atmosphere and material more interesting for students.
Peran UMKM dalam Penerapan SDGs (Sustainable Development Goals) di Yayasan Bina Umat Kelapa Dua Ratna Mira Yojana; Dadang Surjasa; Yuli Kurnia Ningsih; Dedy Sugiarto; Dadan Umar Daihani
Abdimas Universal Vol. 5 No. 2 (2023): Oktober
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v5i2.309

Abstract

The Sustainable Development Goals (SDGs) are targets agreed upon by members of the United Nations in 2015. Indonesia is a member of the United Nations committed to making SDGs a priority in National Development. Micro, Small and Medium Enterprises (MSMEs) in Indonesia are one of the economic heroes which are the government's priority in national economic development. The government is making various efforts to develop MSMEs because technology and capital support are one of the keys to the success of MSMEs. The Bina Umat Kelapa Dua Foundation (YBUK) Association is a collection of several MSMEs in the Kelapa Dua area who want to continue developing MSMEs in their area. However, they experienced several obstacles, including the problem of limited knowledge of technology and business capital. The Master of Industrial Engineering at Trisakati University and the management of the YBUK Association jointly held SDGs socialization activities in Community Service (PKM) activities as the first step in helping MSMEs develop their businesses. The theme taken is socio-economic, business and energy in MSME scale sdgs. The enthusiasm of the PKM participants was quite high, and they hoped that similar activities would be held with wider participants.
Nilai Tambah Ekonomi Pemanfaatan Sampah Annisa Dewi Akbari; Didien Suhardini; Tiena Gustina Amran; Dadang Surjasa; Agung Sasongko
Abdimas Universal Vol. 6 No. 2 (2024): Oktober (In Press)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v6i2.462

Abstract

The waste problem is still a big problem in Indonesia. One of them can be seen at the Cipayung Final Disposal Site (TPA), West Java, which is currently overloaded. The amount of household waste produced is not commensurate with the capacity of the landfill. Therefore, community participation is very necessary in overcoming the waste problem. Seeing this condition, the residents of the Barazaki Housing Depok plan to start sorting and utilizing waste. However, unfortunately, based on the results of interviews with RT heads, there are still many residents of Barazaki Housing who have not sorted and utilized their waste. This is due to a lack of knowledge regarding how to sort and utilize waste both technically and economically. Many residents do not know the fact that waste can generate additional economic income so they are not motivated to sort or utilize waste. This PkM aims to realize a program for sorting and processing household waste with the economic value of the results of processing household waste. The method used is education regarding waste sorting and utilization, both technically and economically. The result of this PkM activity is that the majority of Barazaki housing residents understand that waste can provide added economic value and they are willing to sort and process inorganic and organic waste. PkM participants were very enthusiastic because the content of the PkM counseling was very interesting and useful, the material was delivered well, and the objectives of the PkM activities were clearly conveyed.
Model Mitigasi Risiko Pada Proses Bisnis Order Fulfilment di PT ABC Shelina Putri Kurniadi; Pudji Astuti; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 13 No. 2 (2023): VOLUME 13 NO 2 JULI 2023
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v13i2.17542

Abstract

Intisari— PT ABC adalah perusahaan Fast Moving Consumer Goods (FMCG) yang memproduksi dan mendistribusikan empat kategori produk berupa produk kecantikan, makanan, home care, dan personal care. Terdapat dua channel customer yaitu modern trade (MT) dan distributive trade (DT). Permasalahan terjadi pada proses bisnis order fulfilment di customer MT yaitu adanya peningkatan lead time pembayaran sejak tahun 2019 hingga 2022. Proses bisnis order fulfilment terdiri dari delapan sub proses dimulai dari sub proses customer order hingga sub proses pembayaran customer, sehingga tujuan dari penelitian ini adalah mengidentifikasi faktor yang menimbulkan risiko pada proses bisnis order fulfilment, merancang model mitigasi risiko, dan menentukan prioritas langkah mitigasi risiko pada proses bisnis order fulfilment tersebut. Pemetaan kejadian dan sumber risiko dilakukan menggunakan metode House of Risk 1 (HOR 1) melalui proses Focus Group Discussion (FGD) bersama dua orang pakar, dilanjutkan penentuan langkah mitigasi risiko menggunakan metode HOR 2, dan penentuan prioritas langkah mitigasi risiko menggunakan Analytical Network Process dengan kriteria Benefit, Opportunity, Cost, dan Risk (ANP BOCR). Penelitian ini menghasilkan 16 sumber risiko dan 17 langkah mitigasi risiko yang dikelompokan ke dalam lima kluster yaitu prework, eksekusi, monitoring, regulasi, dan otomasi. Hasil ANP BOCR menunjukan bahwa kluster eksekusi menjadi prioritas utama pada implementasi langkah mitigasi dengan skor 38.57. Abstract— PT ABC is a Fast Moving Consumer Goods (FMCG) company that produces and distributes products in four categories: beauty products, food, home care, and personal care. There are two customer channels, namely modern trade (MT) and distributive trade (DT). The issue arises in the order fulfilment process for MT customers, specifically an increase in payment lead time from 2019 to 2022. The order fulfilment process consists of eight subprocesses, starting from the customer order subprocess to the customer payment subprocess. Therefore, the objective of this research is to identify factors that cause risks in the order fulfilment process, design a risk mitigation model, and determine the priority steps for risk mitigation in the order fulfilment process. Mapping of events and risk sources is conducted using the House of Risk 1 (HOR 1) method through a Focus Group Discussion (FGD) involving two experts. This is followed by determining the risk mitigation steps using the HOR 2 method, and determining the priority steps for risk mitigation using the Analytical Network Process with the criteria of Benefit, Opportunity, Cost, and Risk (ANP BOCR). This study identifies 16 risk sources and 17 risk mitigation steps, which are grouped into five clusters: prework, execution, monitoring, regulation, and automation. The results of ANP BOCR show that the execution cluster is the top priority in implementing the risk mitigation steps, with a score of 38.57.
MULTIMEDIA DESIGN TRAINING FOR HIGH SCHOOL TEACHERS IN TANGERANG SELATAN Habyba, Anik Nur; Surjasa, Dadang; Farhan, Ahmad; Rambung, Richard Antonius; Krismantan, Thalia Putri; Rhamanda, Dinda
Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2023): Juli
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Negeri Media Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46961/jpk.v3i1.751

Abstract

The teaching and learning process is a process that involves teachers and students. Interaction must be two-way in transferring knowledge so that teaching materials can be understood and appropriately understood. Teachers must be prepared before giving subject matter and are expected to have exciting teaching materials that can be studied and accessed at any time. Learning multimedia training is needed for high school teachers in South Tangerang. The material provided is about making learning videos with Canva. The material on editing and posting files generated through Canva to Youtube will also be provided. The training activities have been going well. The training participants felt that this activity was helpful and exciting and supported their educator careers. Participants wanted the action to be held longer so that the material could be deepened better. Apart from that, the follow-up service program was also treated with other training materials. The next PkM team is expected to be more prepared to collaborate with teachers to make the class atmosphere and material more interesting for students.
PELATIHAN SUSTAINABLE SUPPLY CHAIN DALAM LINGKUNGAN KELUARGA UNTUK MENDUKUNG SUSTAINABLE DEVELOPMENT GOALS Surjasa, Dadang; G. Amran, Tiena; Prayitno, Dody; Umar Daihani , Dadan; B. Susetiyo, Bambang
Kocenin Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2023): Desember 2023
Publisher : Konsorsium Cendekiawan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Program PKM (Pengabdian Kepada Masyarakat), merupakan program kolaborasi antara Program Studi Magister Teknik Industri Universitas Trisakti dengan YBMI (Yayasan Bunga Melati Indonesia) Pamulang – Tangerang Selatan. Salah satu bidang yang ditangani YBMI adalah pembuatan produk daur ulang serta pemberdayaan masyarakat melalui bank sampah. Pada PKM ini, target peserta yang diundang adalah dari para pimpinan pengurus bank sampah di wilayah Jabodetabek. Berdasarkan permasalahan yang berhubungan dengan SSC (sustainable supply chain) serta SDGs (sustainable development goals) diperoleh maka tujuan dari program PKM ini adalah untuk menyosialisasikan konsep SSC dan SDGs beserta penerapannya di lingkungan keluarga seperti cara menangani perlatan rumah tangga yang terkena karat/ korosi, cara menata lingkungan rumah tangga supaya aman, nyaman dan asri serta sosialisasi terkait dengan cara dan prosedur pengelolaan dan pembuangan sampah (cara memilah dan memilih sampah rumah tangga sebelum dibuang ke TPA (tempat pembuangan sampah). Dari hasil kuesioner PKM ini, diperoleh hasil bahwa pelatihan ini telah memberikan tambahan informasi serta penyegaran kembali dalam meningkatkan kesejahteraan keluarga melalui pengelolaan bank sampah, lebih memahami cara mencegah peralatan rumah tangga dari karat/ korosi, serta mendapatkan informasi cara menjaga keamanan, kenyamanan lingkungan rumah tangga juga cara meningkatkan pendidikan dan kesehatan keluarga.
The influence of service quality on customer satisfaction in maintaining loyalty at Coco SPBU in Medan City Purba, Ines Adewinda; Surjasa, Dadang; Safitri, Dian Mardi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 2 (2024): OE July 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i2.115

Abstract

Nowadays, more and more people use private vehicles, resulting in an increase in the number of vehicles and also fuel consumption. Customer satisfaction is one of the factors that influences customer loyalty. Customer loyalty is an indicator of success in making customers interested in using services or products again. The aim of this research is to determine the factors that influence service quality on customer satisfaction and loyalty at COCO gas stations in Medan City, North Sumatra. This research is quantitative research. The data analysis method used is Structural Equation Modeling-Partial Least Square (SEM-PLS) Smart PLS software version 4. The population in this study are customers at COCO gas stations in Medan City, North Sumatra. This research uses a questionnaire data collection technique with a sample of 100 respondents, which contains 18 indicator questions that can represent an assessment of gas station services. From this research, the results show that there is a significant influence on physical evidence and power on customer satisfaction, as well as customer satisfaction on customer loyalty.
Analysis of factors influencing customer satisfaction dkriuk fried chicken serua using PLS-SEM Mahardika, Dikki; Surjasa, Dadang; Safitri, Dian Mardi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 15, No. 2, (2023): OE July 2023
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2023.v15.i2.081

Abstract

One of the food menus that can be eaten at every meal is fried chicken. As the fried chicken franchise culinary business grows in the Jabodetabek area, trade competition to win the hearts of consumers is getting higher. Dkriuk Fried Chicken (DFC) Serua is a fried chicken culinary business. Understanding consumer needs is very important because a culinary business needs regular customers to survive. The decrease in the chicken frying business and the existence of similar business competition around the location need to be researched. This study aimed to determine the effect of price, product, service and relationship management with customers on customer satisfaction. The analysis was carried out partially on each variable. This study conducted a correlation test between variables using the PLS-SEM approach using SmartPLS version 3. Based on the data obtained by distributing questionnaires to 76 DFC Serua consumers who came directly, the analysis of the relationship between variables was obtained. Product variables have a significant influence on customer satisfaction. Price has a significant influence on customer satisfaction. Service has no significant effect on customer satisfaction. Relationship management with customers has no significant effect on customer satisfaction.
DAMPAK BERBAGI INFORMASI RANTAI PASOKAN PADA KINERJA BISNIS BATIK DI THAMRIN CITY Mailani Puspita; Dadang Surjasa
JURNAL ILMIAH EDUNOMIKA Vol 7, No 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.5133

Abstract

This research purpose is to analyze the effect of supply chain information sharing, operational performance, supply chain integration processes, supply chain agility on business performance in batik fashion in Thamrin City, Jakarta.The research design used is hypothesis testing. The sample used in this study were 151 batik traders in Thamrin City. The analytical method used is the Structural Equation Model (SEM) using SmartPLS. The results of the study show that supply chain information sharing, operational performance, supply chain integration processes affect business performance. Supply chain agility has no effect on business performance.
ANALYSIS SMART SUPPLY CHAIN (SSC) AND SUPPLY CHAIN RESILIENCE IN SUPPORTING SMART TECHNOLOGY AND ITS IMPACT ON OPERATIONAL PERFORMANCE ON A GEOTHERMAL COMPANY Ismail, Ismail; Surjasa, Dadang
International Journal of Business Studies Vol. 8 No. 3 (2024): International Journal of Business Studies
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v8i3.349

Abstract

This research aims to analyze the influence smart supply chain to operational performance, supply chain resilience and smart technologies as well as roles smart technologies in mediating influence smart supply chain to operational performance and moderate supply chain resilience to operational performance at a geothermal company. The sampling design used in this research is non-probability sampling with technique purposive sampling. The processed data came from 242 respondents and then analyzed using Structural Equation Modelling (SEM) method. The research found that smart supply chain positive influence on operational performance, supply chain resilience and smart technologies, Supply chain resilience has positive influence on smart technologies and operational performance and smart technologies has positive influence on operational performance. The research results found smart technologies able to mediate the influence of smart supply chain to operational performance but not able to moderate the influence supply chain reselience to operational performance. This study shows that operational performance can be maximized and optimized using smart supply chain technologies to support implementation smart technology. .
Co-Authors Adhitya Suwanda Agit Audrie Agung Sasongko Agung Sasongko Ahmad . Ahmad Farhan Amal Witonohadi Andri oktarian Annisa Dewi Akbari, Annisa Dewi B. Susetiyo, Bambang Caecilia Dewi Christia Christia Dadan Umar Daihani Dedy Sugiarto Dian Mardi Safitri Didien Suhardini Dimas Adhi Wiguna Dinda Rhamanda Djunita Simatupang Docki Saraswati Dody Prayitno Elvi Irawati Emelia Sari Febriana Lestari Ferdy Winanda G. Amran, Tiena Gemala Dwitia Mustika Gilang Haritama Habyba, Anik Nur Indah Permata Sari Inggitana Widya Kumala Putri Ismail Ismail Johan Andry Yahya Krismantan, Thalia Putri Kumala Putri, Inggitana Widya Mahardika, Dikki Mailani Puspita Nurlailah Badariah Parwadi Moengin Parwadi Moengin Phiong, Sunny PUDJI ASTUTI Purba, Ines Adewinda Putri Meisya Rambung, Richard Antonius Rangga Farras AL Sajid Ratna Mira Yojana Rhamanda, Dinda Richard Antonius Rambung RICKY RINEDY PRADITYA Robiatul Kamila Shelina Putri Kurniadi Sunny Phiong Thalia Putri Krismantan Tiena Gustina Amran Tiena Gustina Amran Viera Astry Viet Ronald Tampubolon Wahyu Sigit Yuda Trinugraha Yuli Kurnia Ningsih