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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Siasat Bisnis MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN IPTEK Journal of Proceedings Series Jurnal Manajemen Bisnis IQTISHODUNA Jurnal Keuangan dan Perbankan CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Media Ekonomi dan Manajemen Jurnal Widya Manajemen & Akuntansi Journal of Business & Banking JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Manajemen Teori dan Terapan Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri JURNAL PENDIDIKAN TAMBUSAI JIAFE (Jurnal Ilmiah Akuntansi Fakultas Ekonomi) EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Samudra Ekonomi dan Bisnis MABIS: Manajemen dan Bisnis Jurnal Bisnis Terapan JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi Dinasti International Journal of Education Management and Social Science International Journal of Business Studies Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics and Business UBS Journal of Entrepreneurship & Business Devotion: Journal of Research and Community Service Jurnal Abdimas Bina Bangsa International Journal of Social Service and Research Jurnal Ekonomi Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan Action Research Literate (ARL) BISMA (Bisnis dan Manajemen) Eduvest - Journal of Universal Studies The Manager Reveiew Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Manajemen Maranatha

Werner R Murhadi

Faculty Of Business And Economics, Universitas Surabaya, Indonesia

Author-ID : 325443

Aerospace Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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ENVIRONMENTAL - BALANCED SCORECARD SEBAGAI STRATEGI DALAM MENGHADAPI PERSAINGAN DI MASA MENDATANG Werner R. Murhadi
Journal of Management and Business Vol 1, No 1 (2002): March 2002
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Present development in performance measurement only considers the financial aspects of company that focuses on the past performance or lag indicator. Companies need other indicators to be used as lead indicators, to look after future performance. It needs a new method to integrate goals and performance measurement in a company, and to achieve vision and mission of the company. Balanced Scorecard system included, performance measurement based on financial aspect and non-financial aspects.Besides using the Balanced Scorecard as performance measurement, some companies use it as a strategic management system to manage its strategy for the long term. The Balance Scorecard, still could not response rapid concerns of society in environmental problems. Increasing of environmental awareness in the global society makes companies should not consider only on four perspectives in Balanced Scorecard, but also on environmental perspectives on companies' environment. Company's vision, mission and strategy should be reflected and inspired in the five aspects in Environmental-Balanced Scorecard.Tight competition in the industry and people's concern in reducing pesticide in the environment compels a company to develop strategies which can be used to satisfy its stakeholder. Environmental-Balanced Scorecard implementation as a management strategic system will help the company developing its competitive strategy and will satisfy society's demand to overcome negative environmental impact from its product.

The influence of corporate governance on firm value: a case study in Indonesian manufacturing industries Werner Ria Murhadi
BISMA (Bisnis dan Manajemen) Vol. 14 No. 1 (2021)
Publisher : Universitas Negeri Surabaya

This study aims to determine the effect of corporate governance on financial performance and financial performance on dividend policy, then examining the effect of financial performance and dividend policy on firm value. The research approach is quantitative with panel data type. The sample are companies listed in the manufacturing industries on the Indonesia Stock Exchange. This study found that independent commissioners' existence does not affect financial performance. The size of the board of commissioners, audit committee members, and the number of board meetings do not affect financial performance. The study also found that financial performance and free cash flow affect the company's dividend policy. Finally, the results show that financial performance affects firm value while dividend policy does not affect it. These results have theoretical implications for supporting agency theory. The independent commissioners will reduce conflict and thus improve the financial performance.

Analisis Pengaruh Kepercayaan, Kualitas Layanan, dan Nilai Pelanggan Terhadap Kepuasan Pelanggan Bengkel Mobil Ravito Pro Ravito Zakaria Pramudhani; Werner Ria Murhadi
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, kualitas layanan, dan nilai pelanggan terhadap kepuasan pelanggan. Dengan adanya fenomena pelanggan yang merasa tidak puas dengan layanan yang dilakukan oleh bengkel. Penelitian ini dilakukan di bengkel mobil Ravito Pro yang berlokasi di Jl. Raya Aloha 4 Sidoarjo. Populasi penelitian ini adalah pelanggan yang berusia di atas 17 tahun, pernah melakukan service minimal satu kali dan merupakan pemilik kendaraan yang membawa kendaraannya sendiri untuk melakukan service di bengkel Ravito Pro. Data dikumpulkan melalui metode kuesioner yang diisi oleh responden. Pengumpulan data menggunakan Teknik purposive sampling sehingga diperoleh 100 responden yang pernah menggunakan jasa bengkel mobil Ravito Pro. Dalam penelitian ini pengolahan data menggunakan Structural Equation Model - Parsial Least Square (SEM - PLS) menggunakan Smart-PLS 3.0. Hasil analisis dalam penelitian ini menunjukkan bahwa variabel kepercayaan, kualitas layanan, dan nilai pelanggan berpengaruh signifikan positif terhadap variabel kepuasan pelanggan. Hal ini menunjukkan bahwa semakin baik kepercayaan, kualitas layanan dan nilai pelanggan makan akan semakin tinggi pula kepuasan pelanggan. Saran dari penelitian ini adalah agar bengkel mobil Ravito Pro memaksimalkan kualitas pelayanan, memaksimalkan kinerja karyawan sehingga dapat memberikan hasil layanan yang memuaskan para pelanggan.

The Effect of Corporate Governance toward Dividend Payout Ratio Werner Ria Murhadi; Regina Vanessa Tjipta; Endang Ernawati
Journal of Entrepreneurship and Business Vol. 3 No. 2 (2022): Journal of Entrepreneurship and Business (September)
Publisher : Program MM Universitas Surabaya

Pupose: The existence of market uncertainty can increase agency problems that raise doubts about future cash flows, such as dividend payments. This study aims to analyze the effect of corporate governance such as the proportion of female commissioners, the proportion of female independent commissioners, the board size, board independence, board meeting, and audit committee size towards a dividend payout ratio. Method:The sample of this research is manufacturing sector companies listed on the Indonesia Stock Exchange (ISE) and the Thailand Stock Exchange (TSE). The company should have published financial reports that have been audited regularly during the study period, and the company has no negative retained earnings. This study uses a quantitative approach with two least square regression analysis models. Result: The observations on the ISE shows that the proportion of female independent commissioners and audit committee size has a significant positive effect on the dividend payout ratio. This result is because female commissioners can take control of minority shareholders by making larger payments and audit committee members can monitor more effectively and control opportunistic behavior. However, board independence and board meeting significantly adversely affect the dividend payout ratio, this is because more members of board independence and more frequent meetings can use dividends as a substitute role in reducing agency problems so that dividend payment will be below. The observations on the TSE shows that the proportion of female independent commissioners and board meetings significantly positively affects the dividend payout ratio. However, board independence has a significant adverse effect on the dividend payout ratio. This result is because board independence tends to reduce agency costs, so using dividends as a substitute role to reduce dividend payments.

PERAN TATA KELOLA DAN SUMBER DAYA TERHADAP BEBAN R&D PERUSAHAAN NONKEUANGAN TERBUKA DI INDONESIA Joshua Nathanael; Werner Ria Murhadi
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 04 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v11i04.1297

To accomplish long-term goals, one of the strategic steps taken by the company is investing in innovation through Research and Development (R&D) spending. Numerous studies show that R&D activities can improve company performance. However, fewer studies discuss the factors involved in R&D investment, especially in Indonesia. In addition, the versatile results of previous studies make this research still relevant. This study aims to determine which factors are involved in R&D expense decisions from a company's resource and corporate governance perspective. This research uses multiple linear regression with the Ordinary Least Square (OLS) estimation method. Based on the stability test, the Covid-19 pandemic affects the relationship between several factors in R&D expense. In all samples, only the proportion of independent commissioners positively affects R&D expenses. There is shifting in the variables of company ownership, profitability, and tangible assets toward R&D expense. But, debt has no significant effect on R&D expenses before and during the pandemic. Thus, ownership concentration, independent commissioner, and company resources, such as tangible assets and other financing sources, have a role in the R&D investment decision. This research shows the crucial role of corporate governance in managing a company's resources to sustain a competitive advantage through R&D activities.

“RICH” YOUTUBER, “POOR” YOUTUBER: IMPLEMENTASI BUSINESS INTELLIGENCE DALAM MENINGKATKAN PENDAPATAN CHANNEL YOUTUBE YE Michael Alfian Camdesus Jondar; Werner Ria Murhadi
Jurnal Abdimas Bina Bangsa Vol. 4 No. 1 (2023): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v4i1.529

This research is made to know the implication of Bussiness Intelligence (BI) to increase the Youtube Channel YE income. This research used a qualitative approach to get a closer look on the role of BI to improve Youtuber's income and how YE built the youtube channel from the start until now. The data source for this research comes from an interview from the Youtube Gaming YE channel owner and Youtube YE data analysis. The research findings shows that BI data implicate on how much engagement to the Youtube YE channel and increased the Youtube YE channel income

Ownership Structure on Dividend Policy in The Indonesian Stock Exchange Vincent; Liliana Ingrit Wijaya; Werner Ria Murhadi
Journal of Entrepreneurship and Business Vol. 4 No. 2 (2023): Journal of Entrepreneurship and Business (June)
Publisher : Program MM Universitas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jeb.v4i2.5657

Purpose: This research analyses how ownership structure affects dividend policy. Method: Quantitative with a pool least square (PLS) regression model was used as a research method, and the research sample was drawn from all non-financial sector companies registered in IDX from 2017 to 2021. Independent variables such as family ownership, institutional ownership, and concentration ownership. This research also has a control variable such as return on assets, debt to equity ratio, firm size, firm age, free cash flow, and volatility (business risk). Result: This research found that family ownership, institutional ownership, concentration ownership, return on assets, firm size, age of firm, free cash flow, and volatility (business risk) all have a significant effect on dividend yield, but the debt to equity ratio has no effect.

Pengaruh Tata Kelola Perusahaan Terhadap Utang Perusahaan Jeremiah Jovan Piettojo; Werner R. Murhadi; Liliana Inggrit Wijaya
The Manager Review Vol. 4 No. 1 (2022)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v4i1.21145

Penelitian ini bertujuan untuk menganalisis pengaruh tata kelola perusahaan yang mempengaruhi utang perusahaan. Variabel yang digunakan adalah dewan komisaris, komisaris indepen, kepemilikan institusi, ukuran perusahaan, usia perusahaan, dan profitabilitass. Penelitian ini menggunakan pendekatan kuantitatif dengan model analisis linier berganda. Penelitian ini menggunakan sampel berupa badan usaha industri manufaktur yang terdaftar di Bursa Efek Indonesia (BEI). Jumlah sampel yang digunakan adalah 260 observasi. Hasil temuan dari penelitian ini menunjukkan bahwa dewan komisaris, dan ukuran perusahaan berpengaruh positif signifikan terhadap leverage sementara komisaris indepen, kepemilikan institusi, usia perusahaan dan profitabilitass berpengaruh negatif signifikan terhadap leverage pada perusahaan industri manufaktur yang terdaftar di BEI

Customer satisfaction as a mediator between service quality and customer loyalty: a case study of Bank Central Asia Cleming Tedjokusumo; Werner R. Murhadi
Jurnal Siasat Bisnis VOL 27, NO 2 (2023)
Publisher : Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jsb.vol27.iss2.art3

Purpose – This study aims to examine the effect of service quality on customer satisfaction and the impact of customer satisfaction on customer loyalty among banking service users in Indonesia. Design/methodology/approach – The population of this study consists of customers aged 18 years and above who use the mobile banking service provided by Bank Central Asia, one of the largest banking companies in Indonesia in terms of market capitalization. Purposive sampling was used to obtain a sample of 194 respondents who met the research criteria. Findings – The results of this study indicate that the reliability, customer service and support, and responsiveness variables have a significant positive influence on customer satisfaction, while the privacy and security variable was found to have no significant impact on customer satisfaction. Additionally, customer satisfaction was found to have a significant positive effect on customer loyalty. Research limitations/implications – The data for this study primarily came from East Java, Indonesia, highlighting the need for future research using longitudinal data to investigate the causal relationships between variables. Practical implications – The findings of this study can provide valuable insights into the influence of electronic service quality on customer loyalty in the Indonesian banking industry. It offers banks a deeper understanding of consumer behavior and the crucial satisfaction factors that drive long-term decision-making in banking services. Originality/value – This paper offers novelty by addressing the digitalization trend and competitive challenges faced by banking service providers in achieving customer satisfaction within the digital economic ecosystem. It specifically focuses on customers of Bank Central Asia, a leading banking company in Indonesia. The value of this paper lies in its insights for banking professionals, researchers, and policymakers in navigating the digital landscape and enhancing customer-centric digital banking services.

A Blue Ocean Strategy for Herbal Liniment: Escaping Tight Competition in Indonesian Market Elvina Yohana Santoso; Werner Ria Murhadi
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Volume 17 Nomor 2 Tahun 2023
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MATRIK:JMBK.2023.v17.i02.p04

The herbal liniment industry operates in a highly competitive and saturated market. This study focuses on developing a blue ocean strategy for Yodosan Herba Natur, an herbal liniment manufacturer, to treat musculoskeletal pain. Through qualitative interviews with 17 participants in Surabaya, customer preferences and latent needs for musculoskeletal pain treatment were explored. Data analysis utilizing NVIVO v.12 software revealed seven main themes: effectiveness, experience, ease of use, sensation, availability, recommendation, and other factors. This research assessed the competitive landscape comprehensively using blue ocean strategy analysis tools. The blue ocean strategy is to develop an odorless product with long-lasting heat, a strong brand image, widespread availability, compact size, and affordable prices. New factors introduced are packaging designs, niche marketing, and strategic partnerships. The findings highlight the potential for Yodosan Herba Natur to revolutionize musculoskeletal pain treatment and capture the untapped markets of second and third-tier non-consumers.

Co-Authors Adrian Christianto Afifi, M. Fiyan Agnes Lestari Anastasia Handoyo Andajani, Erna Andrena Novita Santoso Ardi Sanjaya Hamdani Ardi Sanjaya Hamdani, Ardi Sanjaya Arif Herlambang Arif Herlambang Arif Herlambang Ayrin Corina Bertha Silvia S. Bertha Silvia S. Bertha Silvia Sutedjo Bertha Silvia Sutejo Budi Sutanto Budi Sutanto Budy Wijaya Hermawan Chandya, Chandya CHRISTHA MEIRIN D.S. Cindy Priscillia Cintya Yuliana Limantara Cleming Tedjokusumo Cynthia Kartika Tjandra Daniel Irvansyah Danny Adisurya Deddi Marciano Deddy Marciano Deliana Azaria Deliana Azaria Desi Teliana Silim Elvarina, Elinda Elvina Yohana Santoso Eman Christianto, Eman Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Endang Ernawati Eva Cahaya Reski Fanny Melyana Fellicia Hadi Seputro Fransisca Soetjiono Fransisca Soetjiono Gideon Subagyo Goenadi, Gracia F. Handajani, Clarissa Dominique Effendi Hariyanto, Ikka Tiaraintan Harroviantin, Francisca Herlambang, Arif Irbahiya Aqsa Griselda Jemmi Halim Liem Jemmi Halim Liem Jenni , Jenni Jenni, Jenni Jeremiah Jovan Piettojo Jessica Ang Jesslyn Fransisca Darmawan Joshua Nathanael Kania Ester Gunawan Klara Petra Theodora Targanski Lewi Odianto Utomo Liliana Inggrit Wijaya Liliana Inggrit Wijaya Liliana Ingrit Wijaya Loddy Li Putra Loddy Li Putra Lukito, Excel Nathaniel Marcella Julia Shira Maria Lavenia Meita Tri Herlina Michael Alfian Camdesus Jondar Michael Mark Tranggono Mudji Utami Mudji Utami Mudji Utami Mudji Utami Mudji Utami Natalie Winter Natica Ardani Nobertus Purnomo Lastu Novina, Emma Octaviano, Fransisco Purnomo, Dominikus Kresna Widya Pusparani, I Gusti Ayu Putri, Made Wulan Ranjani Yunantara Putu Anom Mahadwartha Putu Anom Mahadwartha Putu Anom Mahadwartha Putu Anom Mahadwartha Putu Anom Mahadwartha Ratna Widyanti W Ravito Zakaria Pramudhani Regina Vanessa Tjipta Reski, Eva Cahaya Reynaldi Kalata Hendra Richard Irawan Ricky Adiyanto Ricky Setiawan Ricky Setiawan Ricky Wijaya Siek Ricky Wijaya Siek, Ricky Wijaya Samuel Pramana Dwidjaja Setiadi, Maria B.B. Sheila Citra Wijaya Shirlen Nathania Fuandy Sidarta Hermin Sidarta Hermin Silvia Chandra Putri Stephanie Stephanie Stephanie Stephanie Stephanus Rivan Limanjaya Sugiarto, Shiefanny Delicia Sukianto Abadi Sukianto Abadi Susanto, Giovani Anggasta Synta Sutanto Tjoputri, R. Shinta Amelia Tri Wahyuni tri wahyuni Vania Beatrice Vincent Wati, Annisa Mahdia Wayan Karsana Wirata Wirata Wisyelia Tjiangdiono Wiyono, Imandy Yustine XuÃ¢n, Phan Thá»‹ Há»“ng Yohanes Patrik Adventus Banda Zunairoh, Zunairoh

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