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All Journal ACTA VETERINARIA INDONESIANA Althea Medical Journal Dimas: Jurnal Pemikiran Agama untuk Pemberdayaan Global Medical and Health Communication Jurnal Manajemen Kesehatan Indonesia MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Indonesian Journal of Clinical Pathology and Medical Laboratory (IJCPML) Jurnal Integrasi Kesehatan dan Sains Jurnal Riset Kedokteran Bandung Conference Series : Medical Science
Lelly Yuniarti
Department Of Biochemistry, Nutrition And Biomolecular, Faculty Of Medicine, Universitas Islam Bandung
Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Journal : Jurnal Manajemen Kesehatan Indonesia

 1 
THE INFLUENCE OF SERVICE QUALITY AND HEALTH FACILITIES ON PATIENT SATISFACTION Pratama, Ryan Martin; Purnamasari, Pupung; Yuniarti, Lelly
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 1 (2024): April 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.1.2024.35-44

Abstract

Patient satisfaction with dental and oral health services is the key to the sustainability of a Dental and Oral Hospital (Rumah Sakit Gigi dan Mulut/RSGM). An important factor that can support patient satisfaction is the quality of services and health facilities available. The Dental and Oral Teaching Hospital has the potential to raise many views on the quality of services provided. One of the educational RSGMs that is frequently visited is the RSGM Universitas Padjadjaran (UNPAD). This study aims to examine and analyze the influence of service quality and health facilities on patient satisfaction of co-assistant young dentists at RSGM UNPAD. The type of research used is descriptive verification with a quantitative approach and survey method. The subjects of this research were patients treated by young co-assistant  dentists at RSGM UNPAD, with a sample size of 135 respondents. Data were analyzed using SEM PLS. The results of the study showed that service quality had no effect on patient satisfaction, health facilities had an effect on patient satisfaction, and service quality and health facilities simultaneously had an effect on patient satisfaction of young co-assistant dentists at RSGM UNPAD. The findings of this research have the impact that the management of RSGM UNPAD needs to evaluate and improve the quality of service in the form of financing, facilities in the form of vehicle parking space capacity, and the level of satisfaction in the form of a more up-to-date reservation system.Keywords: Health Facilities, Service Quality, Patient Satisfaction
Co-Authors Abdul Hadi Hassan Agly Adithya Agly Adithya, Agly Ahmad, Sadiah Althaafvashti Trixie Niadi Andi Fajri Rahmat Andriane, Yuke Anggit Yanuaristi Anissha Fitry Oktavianita Anissha Fitry Oktavianita Apen Afgani Ariko Rahmat Putra Athar Fathur Rafi Azmi Putri Azzahra Azri Iskandar Azri Iskandar, Azri Bachti Alisjahbana Batara, Triando Bhatara, Tryando Clara Juniasari Dean Wahjudi Satyaputra Dida Ahmad Gurnida Dika Rifky Fernanda Dika Rifky Fernanda Endang Sutedja Enggar Hestu Enggar Hestu, Enggar Gibran Bramasta Dirgavansya Gibran Bramasta Dirgavansya Herri S. Sastramihardja Herry Garna Heru Haerudin Hilmi Sulaiman Rathomi Hur'iynazzahra Kariima Romli Ida Parwati Ismet Muchtar Nur Julia Hartati Julia Hartati Kharisma, Yuktian Maulani Nurmuji Atmapratiwi Maya Tejasari Miranti Kania Dewi Muhamad Rizky Pratama Kurniawan Rizky Mutia Nana Nadiya Amalia Nanan Sekarwana Noormartany Nugraha Sutadipura Nurizzatun Nafsi Pratama, Ryan Martin Pupung Purnamasari Raden Anita Indriyanti Revina Mayra Salsabila Hasyim Sadeli Masria Sadiah Achmad Salma Nur Afina Samsudin Surialaga Silmi Hizba Hunafa Siti Annisa Devi Trusda, Siti Annisa Devi Suganda Tanuwijaya Suganda Tanuwijaya, Suganda Susan Fitriyana Susanti Dharmmika Tety H. Rahim Titik Respati Tryando Bhatara Uci Ary Lantika Umar Islami Wida Purbaningsih Yani Triyani Yani Triyani Yenolinsky, Yolanda Yuktiana Kharisma Zulmansyah , Zulmansyah