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All Journal JURNAL ADMINISTRASI PUBLIK Publika MIMBAR : Jurnal Penelitian Sosial Dan Politik AL-FIKRAH: Jurnal Studi Ilmu Pendidikan dan Keislaman Aplikasi Administrasi: Media Analisa Masalah Administrasi Socius: Social Sciences Research Journal Jurnal Media Akademik (JMA) Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Sosial dan Humaniora Custodia: Journal of Legal, Political, and Humanistic Inquiry
FITROTUN NISWAH
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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TINGKAT PEMAHAMAN MASYARAKAT TERHADAP VAKSINASI COVID-19 DI KELURAHAN SIDOKLUMPUK KABUPATEN SIDOARJO Muhammad Iqbal Setianto; Fitrotun Niswah
Publika Vol 9 No 4 (2021)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v9n4.p601-612

Abstract

Coronavirus or otherwise called Corona Virus Disease is an infection that taints the respiratory framework. Symptomsof this sickness will show up between 2-14 days in the wake of being tainted with the infection. Sign that are frequently capable by patients are hack, fever, windedness, or even loss of feeling of smell. Practically all nations on the planet, including Indonesia, have been tainted with this infection flare-up. Up to this point, there is still no solution for Covid-19. From the outcomes above, it very well may be inferred that dependent on the intellectual perspective, the degree of comprehension of the local area is 71.05% and the marker that most shows a significant degree of impact is information about the Covid-19 antibody where this shows the degree of comprehension of the significance of immunizations is acceptable in the Sidoklumpuk town local area. From the emotional perspective, the outcomes acquired a rate level of comprehension of 76% and a marker that has a high impact is the mindfulness that immunization can diminish the seriousness of individuals presented to COVID-19 where these outcomes demonstrate that the degree of comprehension of the significance of antibodies is to lessen individuals presented to the kelurahan climate. Sidoklumpuk has been generally excellent, and the conative angle got 73.53% outcomes and the marker that has a high impact is the genuine disposition of taking an interest in the Covid-19 inoculation program where these outcomes show that the genuine activity of the Sidoklumpuk people group in taking part in the immunization program has been awesome.Keywords : Level of understanding, covid-19, vaccination Covid-19 atau yang lebih dikenal Corona Virus Disease adalah virus yang menginfeksi system pernafasan yaitu paru-paru. Gejala penyakit ini akan muncul antara 2-14 hari setelah terinfeksi virus. Tanda serta gejala maupun keluhan yang sering dialami pada pasien adalah batuk, demam, sesak nafas, atau bahkan kehilangan indera penciuman. Hampir seluruh negara di dunia termasuk Indonesia terjangkit wabah virus ini. Sampai saat ini, masih belum ada obat untuk Covid-19. Motivasi di balik ulasan ini adalah untuk mengetahui seberapa besar tingkat pemahaman daerah setempat akan pentingnya vaksinasi dimana penelitian ini menggunakan metode kuantitatif. Hasil peneilitian dapat disimpulkan bahwa aspek kognitif tingkat pemahaman masrakat adalah sebesar 71,05% dan indikator yang paling menunjukkan pengaruh tingkat yang tinggi adalah pengetahuan tentang vaksin Covid-19 dimana hal ini menunjukkan tingkat pemahaman akan pentingnya vaksin sudahlah baik di masyarakat kelurahan Sidoklumpuk . Dari aspek afektif didapat hasil prosentase tingkat pemahaman sebesar 76% dan indikator yang memiliki pengaruh tinggi adalah kesadaran bahwa vaksinasi dapat mengurangi tingkat keparahan terhadap orang yang terpapar covid-19 dimana hasil tersebut menunjukkan bahwa tingkat pemahaman akan pentingnya vaksin untuk mengurangi masyarakat yang terpapar di lingkungan kelurahan Sidoklumpuk sudah sangatlah baik, dan aspek konatif mendapatkan hasil sebesar 73,53% dan indikator yang memiliki pengaruh yang tinggi adalah sikap nyata berpatisipasi dalam program vaksinasi Covid-19 dimana hasil tersebut menunjukkan aksi nyata masyarakat Sidoklumpuk dalam mengikuti program vaksinasi sudah sangatlah baik. Kata Kunci : Pemahaman masyarakat, covid-19, vaksinasi
MEMBANGUN CITY BRANDING SPARKLING SURABAYA MELALUI LAYANAN BUS SURABAYA SHOPPING AND CULINARY TRACK (SSCT) Eva Hany Fanida; Indah Prabawati; Fitrotun Niswah; Trenda Aktiva Oktariyanda
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 21 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v21i2.90

Abstract

City phenomena branding be trend in developed countries and developed with tourism sector.The potency advancement region, tourism city being one and phenomena draw to improve the attraction the community and created city branding surabaya including a town.In 2006, Surabaya city government with Surabaya tourism promotion board (STPB) launched Surabaya Sparkling as city brand surabaya city.Surabaya and city government STPB at that time launched branding many activities involving Surabaya city people. The design of esearch used was research and development (RnD). Research and development were developing or completing its turn as the improve existing products and could be accounted for. Of these products may be either standard operating procedures in the development of a model three-sectors partnership in building city shareholders have blocked a branding “Sparkling Surabaya” through services bus Surabaya Shopping and Culinary Track (SSCT). The result showed that it can be seen that there are still several weaknesses of service from the bus SSCT, this one of the development partnership tri-sector, comprising the government private and public.Third this element should form open collaboration and mutual provide added value when the collaboration partnership was taken to the technical csr creation will produce a comprehensive and working in all the circles.
Strengthening Planning Literature as Human Resources Capacity Improvement through Textbooks for Students of The Department of Public Administration, Faculty of Social Science And Law, State University of Surabaya Meirinawati, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun; Oktariyanda, Trenda Aktiva
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 11 No 2 (2022): Mimbar Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/jpsp.v11i2.3107

Abstract

Human resource is one of the main components in the organization, the existence of an organization must also be supported by a high concern for the needs of human resources through a comprehensive, systematic and dynamic planning. Human resources planning is a basic need in every organization as an effort to project various demands in globalization, new technologies, and organizational restructuring processes. Both in terms of quantity, quality, strategy, and good operations, there are at least four aspects of human resource planning that must be considered/done, namely: (1) how many projected number of employees are needed (forecasting of employees), (2) identification of available human resource within the organization (human resource audit), (3) perform an analysis of the balance of supply and deman, (4) run an action program. Strengthening literacy through the preparation of comprehensive teaching materials has an important role in the learning process because it is able to guide students not only to develop their understanding and competence but to instill the character to be adaptive in designing plans according to the demands of needs. Considering the study of the Human Resource Planning Course which is so extensive but has not been supported by the existence of the course textbook. Through the development of textbooks, students are expected to broaden their horizons and ideas through discussions on matters related to Human Resource Planning. The development model that will be used is the ADDIE development model (Analyze, Design, Develop, Implement and Evaluate). It is hoped that the compiled textbooks can instill reinforcement in human resource planning, requiring comprehensive textbooks in theory and practice.
TRANSFORMASI DIGITAL MELALUI APLIKASI PENATAAN KEARSIPAN DI BIRO PERENCANAAN DAN KEUANGAN SEKRETARIAT JENDERAL KEMENTERIAN PERTAHANAN REPUBLIK INDONESIA Handayani, Avita; Niswah, Fitrotun; Meirinawati; Fanida, Eva Hany
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di era digital, modernisasi pengelolaan arsip pemerintahan menjadi krusial untuk mendukung kinerja birokrasi yang cepat, transparan, dan aman. Merespons tuntutan tersebut, Biro Perencanaan dan Keuangan (Rorenku) Setjen Kemhan RI mengembangkan inovasi mandiri yaitu Aplikasi Penataan Kearsipan sebagai alternatif sistem nasional (SRIKANDI) demi menjaga kerahasiaan data pertahanan. Penelitian ini bertujuan menganalisis efektivitas transformasi digital tersebut menggunakan perspektif tujuh dimensi transformasi digital Dewana et al. (2025). Metode yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa transformasi digital masih berjalan parsial. Meskipun efisiensi ruang dan kecepatan akses informasi berhasil ditingkatkan, terdapat kesenjangan antara standar keamanan ketat dengan kapasitas infrastruktur server yang belum stabil. Selain itu, ditemukan inersia birokrasi berupa ketiadaan SOP dan Jadwal Retensi Arsip (JRA), serta terbentuknya budaya kerja digital hibrida di mana pegawai masih mempertahankan metode manual. Penelitian merekomendasikan formalisasi regulasi internal dan peremajaan infrastruktur untuk menjamin keberlanjutan sistem.
EFEKTIVITAS PROGRAM GOES TO SCHOOL (GTS) DALAM KEPEMILIKAN DOKUMEN KEPENDUDUKAN KTP-ELEKTRONIK BAGI USIA PEMULA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO Nadiah Aurahmadani Priyambodo; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/f94qwc97

Abstract

Program Goes To School (GTS) merupakan suatu modernisasi pelayanan publik yang dikembangkan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo untuk meningkatkan kepemilikan Kartu Tanda Penduduk (KTP-el) bagi penduduk usia pemula. Penelitian ini bertujuan untuk menganalisis efektivitas Program Goes To School dalam kepemilikan dokumen kependudukan KTP-el bagi usia pemula secara kritis, dengan menggunakan tujuh (7) indikator efektivitas program, yaitu pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan, perubahan nyata, keberlanjutan program, dan pemantauan program. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa Program GTS secara umum telah efketif dalam meningkatkan perekaman dan kepemilikan KTP-el bagi penduduk usia pemula, yang tercermin dari capaian perekaman yang konsisten tinggi serta meningkatnya kesadaran administrasi kependudukan di kalangan pelajar. Pendekatan pelayanan jemput bola di lingkungan pendidikan dinilai mampu menjawab keterbatasan akses layanan administrasi kependudukan secara konvensional. Namun demikian, efektivitas program masih menghadapi sejumlah tantangan struktural, antara lain belum adanya Standar Pelayanan khusus Program GTS, inkonsistensi jangkauan sekolah antar tahun, serta ketergantungan pelaksanaan program pada kesiapan institusi pendidikan tertentu. Oleh karena itu, diperlukan penguatan aspek tata kelola, standarisasi pelaksanaan, dan sistem pemantauan yang lebih sistematis untuk menjaga konsistensi efektivitas dan keadilan layanan administrasi kependudukan bagi usia pemula.
ANALISIS KEANDALAN APLIKASI JALAN RUSAK LAPOR DEWE (JALAK LOEWE) DALAM PENANGANAN KELUHAN (STUDI PADA DINAS PEKERJAAN UMUM BINA MARGA PROVINSI JAWA TIMUR) Salsabila Devira Kurnia Damayanti; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/18vg2f44

Abstract

Penelitian ini bertujuan untuk menganalisis keandalan aplikasi Jalan Rusak Lapor Dewe (JALAK LOEWE) sebagai bentuk implementasi e-government dalam penanganan keluhan masyarakat pada Dinas Pekerjaan Umum Bina Marga Provinsi Jawa Timur. Pendekatan yang digunakan adalah kualitatif dengan jenis penelitian deskriptif. Pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi, dengan informan yang terdiri dari pengelola aplikasi dan masyarakat pengguna. Analisis keandalan aplikasi dikaji menggunakan model E-GovQual pada dimensi reliability, yang meliputi kecepatan aplikasi, ketepatan waktu penanganan laporan, konsistensi sistem, pemenuhan janji layanan, serta minimnya error dalam penggunaan aplikasi. Hasil penelitian menunjukkan bahwa aplikasi JALAK LOEWE telah memberikan kemudahan bagi masyarakat dalam menyampaikan laporan kerusakan jalan secara daring dan dinilai cukup andal dalam aspek ketepatan waktu serta pemenuhan janji layanan. Namun demikian, masih ditemukan beberapa kendala, seperti gangguan teknis saat unggah laporan, keterbatasan akses yang hanya tersedia pada platform Android, serta stabilitas sistem yang belum sepenuhnya optimal. Oleh karena itu, diperlukan pengembangan sistem secara berkelanjutan guna meningkatkan kualitas layanan, memperluas aksesibilitas, serta memperkuat keandalan aplikasi sebagai sarana pelayanan publik berbasis digital.
The Effect of Customer Experience and Perceived Value on Tourist Satisfaction among Sidoarjo City Tour Bus Users Fadilla, Anisa Nur; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18371566

Abstract

This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were collected through questionnaires distributed to 99 respondents and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that customer experience does not have a significant effect on tourist satisfaction, suggesting that the experiences perceived by users are still subjective and not consistently felt by all service users. In contrast, perceived value has a positive and significant effect on tourist satisfaction, making it the most dominant variable in influencing satisfaction among Sidoarjo City Tour Bus users. These findings indicate that tourist satisfaction is more strongly determined by perceptions of benefits, service quality, and the suitability between sacrifices made and benefits received rather than by emotional experience alone. Therefore, this study recommends that the management of the Sidoarjo City Tour Bus and the local government enhance service value through improvements in facilities, information systems and registration processes, as well as optimization of comfort and schedule certainty. These efforts are important to increase tourist satisfaction and to support sustainable tourism development in Sidoarjo Regency.
Strategi Peningkatan Kualitas Layanan Digital dalam Perspektif Public Value Studi pada Website PLAVON Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo Rizky Dwi Sulistyo Rahayu; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.922

Abstract

The implementation of e-government in government administration can make services more efficient, transparent, and reliable, as well as provide faster service to the public. The Sidoarjo Regency Population and Civil Registration Office launched the PLAVON website as a digital service. This study aims to describe the strategy for improving digital service quality from a public value perspective, focusing on the PLAVON website of the Sidoarjo Regency Population and Civil Registration Office. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The findings indicate that the quality of PLAVON’s digital services can be analyzed through three dimensions of public value: improved public service, improved administration, and improved social value. In the improved public service dimension, PLAVON enhances the ease and speed of population administration services; however, these improvements are still constrained by technical system disruptions and unstable website performance. In terms of improved administration, the implementation of digital services through PLAVON contributes to greater transparency and improved employee professionalism. Meanwhile, within the improved social value dimension, PLAVON plays a role in strengthening public trust in government institutions. This study emphasizes that the improvement of digital service quality is not solely dependent on technical factors but also on the government’s capacity to generate tangible and sustainable public value for the community.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Rahma, Evanda Arsinta; Meirinawati, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/b1tket57

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan Sistem Penerimaan Murid Baru (SPMB) di SMP Negeri 4 Lamongan Tahun Pelajaran 2025/2026. Penelitian menggunakan pendekatan kualitatif dengan desain deskriptif. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi terhadap panitia SPMB, calon murid, serta wali murid. Instrumen utama dalam penelitian ini adalah peneliti, dengan instrumen pendukung berupa pedoman wawancara dan observasi. Analisis data dilakukan secara induktif menggunakan model Miles dan Huberman yang meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelayanan SPMB di SMP Negeri 4 Lamongan berjalan efektif ditinjau dari aspek pencapaian tujuan, integrasi, dan adaptasi. Target penerimaan peserta didik tercapai sesuai dengan daya tampung yang ditetapkan, koordinasi antar panitia berjalan dengan baik, serta terdapat kemampuan adaptasi dalam menghadapi kendala teknis dan kebutuhan masyarakat. Meskipun demikian, peningkatan sosialisasi dan pendampingan teknis masih diperlukan untuk mengoptimalkan kualitas pelayanan SPMB di masa mendatang.
Analisis Kinerja Pelayanan Transportasi Umum Suroboyo Bus dan Trans Semanggi di Dinas Perhubungan Kota Surabaya Hanifa Putri Ambarini; Eva Hany Fanida; Meirinawati Meirinawati; Fitrotun Niswah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.911

Abstract

In Surabaya City, the City Government through the Transportation Agency developed the Suroboyo Bus and Trans Semanggi programs to address traffic congestion, limited public transportation, and the need for safe, comfortable, and environmentally friendly transportation. However, complaints are still found regarding limited facilities, irregular schedules, and suboptimal communication services, so that service performance evaluation is needed from the user's perspective. This study aims to analyze the performance of Suroboyo Bus and Trans Semanggi public transportation services at the Surabaya City Transportation Agency using five public service performance indicators according to Dwiyanto et al. (2021), namely productivity, service quality, responsiveness, responsibility, and accountability. The approach used is quantitative with the Importance Performance Analysis (IPA) method. The results of the study show an average expectation score (importance) of 4.18 and a reality score (performance) of 3.86 with an overall gap of -0.32, which means that the performance of Suroboyo Bus and Trans Semanggi services still does not meet public expectations. Through the IPA mapping, three attributes are in Quadrant I (high priority): the friendly and professional attitude of staff, the adequacy of on-board facilities, and the transparency of official information regarding schedules and service changes. A total of 13 attributes are in Quadrant II (maintained), 13 attributes in Quadrant III (low priority), and one attribute in Quadrant IV (excessive).
Co-Authors Achmad Yoga Prasetiya ACHMAD ZAKARIYA ADHE PURNOMO Ahmad Sirojul Mahdi Aini, Fitri Nur Akmal Bhagaskara ALFINA NUR FAUZIYAH Ali Nurhadi ANGGA YUDISTHIRA Anisa Nur Fadilla Anton Wahyu Putra APRILIA SURYA TRIPRASTIWI ARJUNA DWI AMARTA PUTRA Ayu Aldania DIAH RESTU NUR NABILA DIMAS OKTAVIAN PRAYOGA HABIBILLAH DINI PUTRI PRATIWI EKA FAIRUZ IZDIHAR ERFI OKFIANA Ervita Tri Irianti Eva Hany Fanida EVA HANY FANIDA Eva Hany Fanida, Eva Hany Fadilla, Anisa Nur FERDINAN RAKHMAD YANUAR Filandita Ananda Kusuma Pratama FRITA AYU PRIBADI Gadis Bella Oktaviana Handayani, Avita Hanifa Putri Ambarini HELMI NUR FIRDAUS HERLINA NOVI PRAMANDANI Indah Prabawati M, Meirinawati MAHARFIAN KHALID YANUARDI MEIRINAWATI Meirinawati Meirinawati Meirinawati Meirinawati, Meirinawati MUHAMMAD AFGAN AKBAR SUPRIYADI Muhammad Iqbal Setianto Nadiah Aurahmadani Priyambodo NADYA ALVI RIZQA FARADILLA NIA ELVIANA NIA PARADITA ASRI NIKEN AULIA DWI ANUGRAH PUTRI NIKITA BAKUH TRIYONO NUGRAHA NANDA ARSEPTA NUNGKY ANGGELIYA NURMALA DWI MASTUROH Oktariyanda, Trenda Aktiva Olivia Agustin Nailatul Wardah PUTRI NOVIA AZHARI Rahma, Evanda Arsinta Ratna Ayu Rizqiyah Rizky Dwi Sulistyo Rahayu Salsabila Devira Kurnia Damayanti SETYO RAHAYU TAUFAN TANJUNG Trenda Aktiva Oktariyanda Viranti Aulia Rahma Widya Dwi Prastiwi