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All Journal Jurnal Hospitality dan Manajemen Jasa JAM : Jurnal Aplikasi Manajemen Jurnal EMT KITA IJEBD (International Journal Of Entrepreneurship And Business Development) Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Manajemen Perhotelan
Agustinus Nugroho
Management Department of Petra Christian University Jl. Siwalankerto 121–131, Surabaya 60236
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Social Sciences

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PENDAMPINGAN PENGELOLAAN HOMESTAY GRIYO NGASO DESA WISATA PENIWEN Kusumawidjaya, Erris; Wijaya, Verina; Padmawidjaja, Liestya; Sugiharto, Agus; Nugroho, Agustinus
Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Vol. 4 No. 1 (2022): Jurnal Leverage, Engagement, Empowerment of Community (LeECOM)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/leecom.v4i1.2948

Abstract

Pendampingan pengelolaan homestay Griyo Ngaso Desa Wisata Peniwen Kecamatan Kromengan Kabupaten Malang merupakan upaya dalam menjawab permasalahan yang dialami oleh kelompok komunitas pengelola homestay (Griyo Ngaso) di Desa Peniwen adalah sebagai berikut. (1) Belum terkelolanya homestay sebagai penunjang wisata budaya desa secara baik. (2) Belum adanya standar pelayanan terpadu pada unit usaha Griyo Ngaso di Peniwen. (3) Belum adanya SDM yang memiliki kecakapan secara khusus dalam pengelolaan Griya Ngaso. Melalui kegiatan pendampingan solusi yang ditawarkan antara lain: (a) memberikan pengetahuan manajemen layanan homestay terpadu; (b) membuatkan panduan pengelolaan homestay; (c) penataan sistem dan penguatan SDM dalam pengelolaan usaha homestay. Metode yang dilakukan melalui pelatihan bagi kader kelompok pengelola homestay dan perumusan sistem tata kelola secara bersama melalui focus group discussion.
Perbedaan Persepsi Konsumen Terhadap Kegunaan dan Kemudahan Dari Situs Website dan Aplikasi Seluler Marriott Group Pange, Jessceline Eugenia; Nugroho, Agustinus
Jurnal EMT KITA Vol 8 No 3 (2024): JULY 2024
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v8i3.2620

Abstract

As technology develops, big brand hotel companies such as the Marriott Group have created their own websites and mobile applications to facilitate customer reservations. This study aims to explore the differences in perceived usefulness and perceived ease of use between Marriott’s application and website. Using a descriptive quantitative approach, data were collected and analyzed to examine the relationship between variables. The sample comprised 200 Indonesian individuals who had made a reservation on either platform. Data were analyzed using SPSS with a comparison test to evaluate the hypotheses. The results indicate differences in user ease of access, navigation, and consistency of experience and information across platforms. While overall perceptions of usefulness and ease of use were similar, notable differences suggest the importance of focusing on these aspects in the development of Marriott's digital platforms to enhance User Experience.
Pengaruh Kualitas Produk, Harga, dan Customer Satisfaction Terhadap Minat Beli Ulang pada Usaha Online Shop Cecile’s Lasagna Juliano, Catherine Christy; Leoparjo, Fabiola; Nugroho, Agustinus; Oentario, Yudianto
Jurnal Manajemen Perhotelan Vol. 11 No. 1 (2025): MARET 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.11.1.15-27

Abstract

Tujuan dilakukannya penelitian ini yaitu agar dapat mengetahui apakah kualitas produk, harga dan customer satisfaction berpengaruh signifikan terhadap minat beli ulang pada usaha online shop Cecile’s Lasagna. Populasi yang diterapkan dalam penelitian ini yaitu pelanggan Cecile’s Lasagna, sedangkan sampel yang diteliti adalah pelanggan yang pernah melakukan transaksi pembelian terhadap produk Cecile’s Lasagna melalui platform social media Instagram dan Whatsapp dan telah melakukan pembelian sebanyak lebih dari 1 kali dalam kurun waktu pembelian yaitu 4 bulan terakhir (sejak Januari-April 2024) dengan usia minimal 17 tahun agar peneliti mendapatkan hasil yang objektif dan dapat memberikan gambaran keadaan yang sebenarnya. Sebanyak 140 responden akan digunakan sebagai sampling dalam penelitian dan kuesioner disebarkan melalui media google form. Variabel penelitian yang digunakan peneliti yaitu variabel kualitas produk, harga, customer satisfaction, dan minat beli ulang. Peneliti menggunakan metode kuantitatif eksplanatif dengan teknik analisis data SEM-PLS (Structural Equation Modeling-Partial Least Square) dalam penelitian ini. Teknik yang digunakan dalam analisa model PLS adalah uji outer model, uji inner model, uji hipotesis,dan uji mediasi. Berdasarkan pengujian hipotesis, maka dapat disimpulkan hasil penelitian ini yaitu kualitas produk tidak berpengaruh terhadap minat beli ulang. Sedangkan harga dan customer satisfaction berpengaruh terhadap minat beli ulang.
PILGRIMAGE TOURISM EVENTS IN INDONESIA: EXAMINING THE RELATIONSHIP OF BEHAVIORAL BELIEF, MOTIVATION TO COMPLY, ATTITUDES, SUBJECTIVE NORMS, AND INTENTION TO PARTAKE Indrianto, Agoes Tinus Lis; Oktavio, Adrie; Nugroho, Agustinus
Jurnal Aplikasi Manajemen Vol. 20 No. 1 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.01.06

Abstract

For decades, the close link between pilgrims and tourists has been recognized by medieval scholars and tourism historians and has been the subject of further research in recent years. Pilgrimage has become a phenomenal thing and is growing quite rapidly because it is considered a crucial factor for many adherents of several major religions in the world. Pilgrimage and tourism have a very close relationship. This quantitative study investigates predictors of intention to partake in pilgrimage events in Indonesia. This study adopts the purposive sampling technique in collecting data from the respondents. A total of 189 respondents participated in filling out the online questionnaire. The findings of this study indicate that the four hypotheses proposed in this study are not entirely acceptable. Attitudes do not significantly affect the intention to partake in pilgrimage events. Behavioral beliefs on attitudes, motivation to comply with subjective norms, and subjective norms on intentions to partake in pilgrimage events are three hypotheses that have significant influence. Several recommendations for future research are also outlined at the end of this study. One of them recommends exploring more predictors to identify the intention to partake in pilgrimage events as a big potential to develop pilgrimage tourism in Indonesia further.
The Influence of Service Quality and Facilities on Customer Satisfaction and its Impact on Revisit Intention (a Study in Milenium Gym Palu) Chandra, Sisilya Kalyani; Nugroho, Agustinus
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.4754

Abstract

For the past few years, Indonesia has been experiencing significant growth in fitness industry due to higher societal awareness on healthy lifestyle. By 2027, the projected market volume in health and fitness could reach US$12.23m. As this industry is getting bigger by years, management needs to acknowledge the significance of service quality and facilities on satisfaction which impact directly on loyalties of the customer. This study employs explanatory research with a quantitative approach. The data collection process is through online questionnaire distribution to the gym members with a minimum of 258 samples. The statement items in the instrument is measured using Likert scale. To analyze the data, this research will use PLS-SEM. The expected finding of this study is to offer new knowledge for the management in the industry on sustaining their business operations in the long run.
The Effect of Resource Based View Strategy, Entrepreneurial Orientation and Innovation on Competitive Advantage in The Canteen of Universitas 17 Agustus 1945 Surabaya Andjarwati, Tri; Oktavio, Adrie; Kaihatu, Thomas Stefanus; Nugroho, Agustinus
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 6 No 6 (2023): November 2023
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v6i6.2611

Abstract

Purpose: This study aimed to test and analyze the effect of resource based view strategy, entrepreneurial orientation and innovation on competitive advantage in the canteen of Universitas 17 Agustus 1945 Surabaya. Design/methodology/approach: The saturated sample approach was applied, and as many as 44 samples or 22 canteens were acquired. SEM PLS is the analysis approach used in this study. Findings: The study's conclusions indicated that the resource based view strategy affects competitive advantage. The influence of both entrepreneurial orientation and innovation on competitive advantage has been found. Implications: The implication of this research was that business actors at the canteen of Universitas 17 Agustus 1945 Surabaya could improve the resource based view strategy, entrepreneurial orientation and innovation to increase competitive advantage; and the results of this study could complement to the study of factors that can be used to increase competitive advantage for business actors in the canteen of Universitas 17 Agustus 1945 Surabaya.
THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, WORK ETHIC, AND COMPENSATION ON EMPLOYEE PEFORMANCE Oktavio, Adrie; Nugroho, Agustinus; Kaihatu, Thomas Stefanus
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11564

Abstract

Abstract Employee performance is the most important thing that must be achieved immediately by a company because by having good employee performance, all the company's visions and targets can be achieved easily. There are a number of factors that can influence employee performance. However, what researchers believe can influence significantly are the variables Organizational Commitment and Work Ethics as internal factors and Compensation as an external factor. This research is quantitative research with an explantory approach using primary data and questionnaire methods in data collection. The collected data was analyzed with smart PLS 3.0 software. The research results show that the Organizational Commitment variable, Work Ethics variable, and Compensation variable, each variable has a positive relationship and a significant influence on the Employee Performance variable because the P-Values value is below the level of significance and leads to positive direction Keywords: Organizational Cmmitment, Work Ethic, Compensastion, Employee Peformance
Co-Authors Adrie Oktavio Agoestinus Lis Indrianto, Agoestinus Lis Agus Sugiharto APRICILIA LAKSMITA DEWI, APRICILIA LAKSMITA Chandra, Sisilya Kalyani DEBORAH OCTAVIA CHANDRA, DEBORAH OCTAVIA Derry Wira Kosasi Endo Wijaya Kartika Erris Kusumawidjaya Evelyn Tjitrokusmo Fabiola Leoparjo Felis Ivan Halim Hanjaya Siaputra Jeffran Stevanus Gunawan, Jeffran Stevanus Jesica Cindy Mulyanto Juliano, Catherine Christy Kevin Tanoyo, Kevin Liestya Padmawidjaja Lydia Chandra Marcella Kusumo Melissa Adriana Susanto Monica Valensia Monika Kristanti Oentario, Yudianto Pange, Jessceline Eugenia Ria Imelda Kristianto Ruth Dwi Setiawati Tedja Abdi Sia Tjun Han Stefani Susiani Stefani Wijaya Nio Suryani Felita, Suryani Tedy Yudha Wiwoho, Tedy Yudha Thomas S. Kaihatu Thomas Stefanus Kaihatu Tri Andjarwati, Tri Verina Wijaya Vivi Valerian Jayaatmaja, Vivi Valerian William Setiomuliono, William