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All Journal MIX : Jurnal Ilmiah Manajemen YUME : Journal of Management Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Movere Journal International Journal of Economics and Management Research Journal of Management and Administration Provision Journal of Education Review Provision Jeinsa : Jurnal Ekonomi Ichsan Sidenreng Rappang POMA JURNAL Jurnal Manajemen Pendidikan Islam MAREN: Jurnal Pengabdian dan Pemberdayaan Masyarakat JER Atestasi : Jurnal Ilmiah Akuntansi
Muliyadi Hamid
Universitas Fajar
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Journal : Journal of Management and Administration Provision

 1 
The Effect of Work Motivation and Quality of Work Life on the Performance of Employees of the Regional House of Representatives Secretariat in Penajam Paser Utara Regency Hapdayani, Hapdayani; Hamid, Muliyadi; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.394

Abstract

This study aims to analyze the influence of work motivation and Quality of Work Life (QWL) on employee performance at the Secretariat of DPRD in Penajam Paser Utara Regency. The specific objectives of this research are: 1) to determine and analyze the effect of work motivation on employee performance, 2) to determine and analyze the effect of QWL on employee performance, and 3) to determine and analyze the simultaneous effect of work motivation and QWL on employee performance. The research was conducted at the Secretariat of DPRD in Penajam Paser Utara Regency, East Kalimantan, over a period of approximately 3 months from the submission of the research proposal. The total number of respondents involved in this study was 104 employees, who were selected as the sample. The data analysis method used is multiple linear regression analysis to test the effects of independent variables (work motivation and QWL) on the dependent variable (employee performance). Regression coefficient statistical tests are used to determine the significance of the effects of independent variables on the dependent variable. The results of the study indicate that: 1) Work motivation has a positive and significant effect on employee performance at the Secretariat of DPRD in Penajam Paser Utara Regency. This finding is consistent with the majority of previous studies, which show that work motivation plays a crucial role in enhancing productivity and service quality. 2) Quality of Work Life (QWL) also has a positive and significant effect on employee performance, where a comfortable and supportive work environment contributes to job satisfaction, reduces stress, and increases employee productivity. 3) Simultaneously, both work motivation and QWL have a significant effect on employee performance, with these two variables explaining a substantial portion of the variation in employee performance. These findings emphasize that both work motivation and QWL are essential in creating a supportive work environment that motivates employees to achieve optimal results.
Analysis of Service Quality of Investment and One Door Integrated Service Department of Penajam Paser Utara Regency Katriani, Ariska Nova; Hamid, Muliyadi; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.380

Abstract

This research aims to analyze community perceptions of the quality of services provided by the Investment and Integrated One-Stop Service Agency of Penajam Paser Utara Regency. The research focuses on five key dimensions of service quality: tangible, reliability, responsiveness, assurance and empathy, with the goal of understanding how each dimension affects public satisfaction with the provided licensing services. The research offers a comprehensive overview of community experiences and identify things that need improvement to enhance overall service quality. The methods used in the research is a descriptive qualitative approach, utilizing in-depth interviews with 50 respondents to collect data. The gathered data were analyzed using an interactive model, which involves categorization and interpretation to identify major themes in community perceptions of the service. This technique provides a deeper understanding of the factors influencing service quality and how these aspects are perceived by the public. The results indicate that, overall, the community has a positive perception of the services provided by the Agency is mean DPMPTSP, particularly in terms of reliability and the professionalism of the staff. However, there are things requiring improvement, such as inadequate facilities and a lack of efficient digital resources. Responsiveness to community feedback is also noted as a things that need enhancement. The research provides concrete recommendations for improving facilities, enhancing responsiveness, and developing digital information systems to increase the overall quality of services.
Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program: JEL Classification: H21, H83, H71, O33, D73, R58 Taufikurrahman, Taufikurrahman; Hamid, Muliyadi; Arief, Abdul Samad
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.732

Abstract

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.
Co-Authors Abdul Samad Abdul Samad Arief Akmal Akmal Andi Nur Insan Anshar, Nur Azizah Arfah, Arfah Arief, Abdul Samad Bahar Sinring Bidol, Syamsuddin Dayan Abdurrahman Djabar, Sadly Abdul Fahrul Kahfi Hapdayani, Hapdayani Ilham Safar Indira Mulyasari Paramastuti Ilham Irwan Paserangi Katriani, Ariska Nova Kirana, Andi Candra Latief, Andi Bachtiar Muh. Nasir Hamzah Muhammad Ridwan Arif Muhammad Yasir Mujahid Mujahid Mujahid, Mujahid Munawir Nasir Nasir Hamzah Nasruddin Nasruddin Nur Azizah Anshar Nurmadhani Fitri Suyuthi Oskar Hutagaluh Rafi, Fadliastuti Ramadani, Triska Regina Ridwan, Ridwan Samad, Mohammad Azwar Sardjana Orba Manullang Sitanggang, Charles Tua Sri Adrianti Muin St. Rukaiyah Sugeng Hermanto, Sugeng Syarip, Muhammad Tangdirerung, Peri Taufikurrahman Taufikurrahman Tiara Erika Amalia Triska ramadani Walianggen, Simson Wati, Irma Wulandari, Andi Dwi