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All Journal Sosiohumaniora Ilmu Administrasi Publik Jurnal Konseling dan Pendidikan Publikauma : Jurnal Administrasi Publik Universitas Medan Area Journal of Indonesian Tourism, Hospitality and Recreation Journal of Social Politics and Governance (JSPG) Jurnal Pemerintahan dan Politik Jurnal Abdi Insani Community Empowerment Jurnal Jendela Inovasi Daerah JURNAL ILMIAH GLOBAL EDUCATION Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding Publicness: Journal of Public Administration Studies Innovative: Journal Of Social Science Research Antasena: Governance and Innovation Journal Jurnal Kastara Jurnal Penelitian Pendidikan Indonesia JMAN (Jurnal Mahasiswa Administrasi Negara) KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture)
Eny Boedi Orbawati
Program Studi Ilmu Administrasi Negara, Universitas Tidar
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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ANALYSIS OF THE QUALITY OF PUBLIC SERVICES IN DEATH BENEFIT PROGRAMS IN MAGELANG CITY Lailia Kasanah; Suci Iriani Sinuraya; Eny Boedi Orbawati
Journal of Social Politics and Governance (JSPG) Vol. 7 No. 1 (2025): Journal of Social Politics and Governance (June)
Publisher : Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/zz0ynx38

Abstract

The Death Benefit Program (Santunan Kematian/Sankem) is a social assistance initiative by the Magelang City Government, providing financial aid to the heirs or designated family members of deceased individuals to alleviate funeral costs and related expenses. Eligibility requires beneficiaries to be native residents of Magelang City and listed as poor households in the Integrated Social Welfare Data (DTKS). This study analyzes and evaluates the quality of public service in the Death Benefit Program, employing a qualitative case study approach. Findings reveal suboptimal service quality, with several dimensions failing to meet established standards: 1) Tangibles: Inadequate facilities and infrastructure, coupled with complex administrative requirements, hinder accessibility. 2) Reliability: The absence of a Standard Operating Procedure (SOP) for service delivery. 3) Responsiveness: While officials promptly record benefit applications, fund disbursement faces significant delays, reducing the program’s effectiveness. 4) Assurance: No guaranteed timeline for disbursement, leading to frequent delays. To address these issues, the study recommends: Improving facilities and streamlining administrative processes, formalizing an SOP to standardize service delivery, implementing a parallel disbursement system to expedite fund distribution, and enhancing complaint resolution mechanisms to ensure accountability. These measures aim to optimize service quality, ensuring the program fulfills its objective of social risk mitigation.
READINESS OF E-GOVERNMENT IMPLEMENTATION IN DEVELOPING COUNTRIES IN THE PERSPECTIVE OF THE GOVERNMENTAL MODELS: A CASE IN INDONESIA Orbawati, Eny Boedi; Nugraha, Joko Tri; Fadlurahman, Fadlurahman; Mukti, Ari; Sugiharti, Retno
Sosiohumaniora Vol 27, No 1 (2025): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, MARCH 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v27i1.61819

Abstract

Studies regarding e-Government readiness have become a mushrooming issue in developing countries. To contribute to discussions in the context of the Indonesian government, this research was designed to analyze 1 specifically) the level of readiness of the Magelang City Government, Indonesia, in implementing e-government from a government model perspective, and 2) obstacles in developing e-government-based public services in the city. Research data was collected through in-depth interviews, documentation, and observation. We used qualitative content analysis to analyze the data. The findings of this research contribute to finding the root cause of the government's unpreparedness to implement smart governance-based public services in Indonesia. The research results show that E-Government is defined as an effort to increase the effectiveness and efficiency of public services by using information and communication technology. The implementation of e-government by the Magelang City Government aims to provide more effective public services. However, the findings show that the implementation of e-government is not yet efficient because it needs to be improved at the interaction stage. Factors inhibiting the development of e-government in Magelang City include very limited human resources with IT qualifications (only 17 people), inadequate archivist staff, disturbed vision, and a strategy that does not have information system integration management in each Regional Apparatus Organization.
PELATIHAN DAN PENDAMPINGAN DIVERSIFIKASI PRODUK PERIKANAN SERTA STRATEGI PEMASARAN SEBAGAI UPAYA PENINGKATAN PENDAPATAN MASYARAKAT DESA GUNUNGPRING, KECAMATAN MUNTILAN, KABUPATEN MAGELANG Orbawati, Eny Boedi; Armando, Eric; Jalunggono, Gentur; Jailani, Abdul Qadir; Nofreeana, Andri; Tartila, Shobrina Silmi Qori
JURNAL KASTARA Vol. 2 No. 2 (2022): Desember 2022
Publisher : Fakultas Pertanian_Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/kastara.v2i2.291

Abstract

Low optimization of fishery product diversification development becomes the fish farmer problem in Magelang District, although capable of increasing the selling value and creating the business opportunities for fishery products. In addition to product diversification, a marketing strategy needs to be performed, so the product absorption and demand are easier in the market. Based on this condition, community service actions were carried out to train and assist the process of fishery product diversification production and marketing strategies to increase the community income. This activity was held in Wonosari Hamlet, Gunungpring Village, Muntilan District, Magelang Regency, from September - October 2022. The service participants were residents of Wonosari Hamlet, especially housewives. This activity was implemented through field observations, socialization, counseling, training, mentoring, monitoring, and evaluation. The diversified products that were used as objects in this activity contained fish samosas, kaki naga, high pressure smoked milkfish, and otak-otak bandeng. During the service implementation, participants were asked to produce fishery products, after being explained by the lecture team, before finally describing the marketing strategies to increase the community income, especially the Wonosari hamlet community. Based on the evaluation results, this service program has increased the understanding, skills, quality, and quantity of fishery products, which can have an impact on the regional food security through training and community assistance.
Pengaruh Kualitas Pelayanan dan Kinerja Pegawai Terhadap Kepuasan Pemustaka Di Dinas Perpustakaan dan Kearsipan Kota Magelang Namira, Fatya Artha; Nugraha, Joko Tri; Mali, Matheus Gratiano; Orbawati, Eny Boedi
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.10507

Abstract

The purpose of this study was to determine how much influence the quality of service and employee performance on library satisfaction at the Magelang City Library and Archives Office. The method used in this research is associative with a quantitative approach. The source of data in this study comes from respondents, namely users who visit the Library and Archives Office of Magelang City. The method used in this research is associative with quantitative approach. The source of data in this study came from respondents, namely users who visit the Library and Archives Office of Magelang City. Data analysis techniques used Descriptive Statistical Test, Classical Assumption Test, Multiple Linear Regression Analysis, and Hypothesis Test. The conclusions of the results of this study are: (1) Service Quality has a significant positive effect on Library Satisfaction with a value of 4.924 > 1.661. (2) Employee Performance has a significant positive effect on Library Satisfaction with a value of 2.179 > 1.661. (3) Service Quality and Employee Performance have a significant positive effect on Library Satisfaction with an influence value of 53.1%. That way, the value of Ha is accepted and Ho is rejected because service quality and employee performance have an influence on library satisfaction.
Penerimaan Masyarakat Pada Aplikasi E-Layanan Mandiri di Desa Pucungrejo, Kecamatan Muntilan, Kabupaten Magelang Sabela, Fara Ariyanti; Nugraha, Joko Tri; Mali, Matheus Gratiano; Orbawati, Eny Boedi
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11207

Abstract

Dalam konteks perkembangan teknologi informasi, penerapan sistem pemerintahan berbasis elektronik (e-government) telah menjadi fokus utama bagi negara hingga kalangan masyarakat, termasuk Desa Pucungrejo yang berupaya meningkatkan efisiensi layanan publik dengan menerapkan aplikasi e-layanan mandiri di Desa Pucungrejo. Namun masih banyak masyarakat yang belum memiliki pemahaman yang memadai tentang teknologi dan tidak yakin atau tidak melihat secara langsung manfaat yang akan mereka peroleh dari penggunaan aplikasi e-layanan mandiri. Hal ini memengaruhi persepsi penggunaan dan kemudahan penggunaan aplikasi tersebut. Penelitian ini bertujuan untuk menganalisis pengaruh persepsi kemanfaatan dan kemudahan penggunaan terhadap minat menggunakan aplikasi e-layanan mandiri. Penelitian ini menggunakan pendekatan metode kuantitatif dengan pengumpulan data menggunakan kuesioner sebanyak 100. Dengan menerapkan teori TAM (Technology Acceptance Model) menggunakan purposive sampling yang disebar kepada masyarakat pengguna e-layanan mandiri. Data diolah menggunakan SPSS dengan bantuan Microsoft Excel. Hasil penelitian yang dilakukan menunjukkan bahwa variabel persepsi kemanfaatan (perceived usefulness) berpengaruh positif terhadap minat untuk menggunakan (intention to use), serta variabel perceived usefulness dan ease of use berpengaruh secara bersama-sama terhadap intention to use, namun variabel persepsi kemudahan pengguna (perceived ease of use) berpengaruh negatif terhadap minat menggunakan (intention to use).
Judul Sustainable Tourism Development Dalam Pengembangan Desa Wisata Wanurejo, Kecamatan Borobudur, Kabupaten Magelang Maharani, Galuh Muthia; Nugraha, Joko Tri; Fadlurrahman; Orbawati, Eny Boedi
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.12775

Abstract

Sustainable Tourism Developmen yaitu sebuah sistem pembangunan pariwisata yang dapat memberikan manfaat ekonomi, kehidupan sosial budaya dengan memikirkan generasi yang akan datang tanpa membahayakan lingkungan. Penelitian ini bertujuan untuk mengetahui bagaimana Sustainable Tourism Developmen dalam pengembangan Desa Wisata Wanurejo di Kecamatan Borobudur sesuai dengan aspek ekonomi, ekologi, budaya, dan masyarakat. Jenis penelitian yang digunakan dalam penelitian ini adalah metode pendekatan kualitatif deskriptif. Penelitian ini dilakukan dengan cara observasi, wawancara mendalam, dan dokumentasi. Hasil dari penelitian ini menunjukan bahwa Sustainable Tourism Developmen dalam pengembangan Desa Wisata Wanurejo berdasarkan aspek ekonomi, ekologi, budaya, dan masyarakat sudah terwujud namun belum berjalan secara optimal. Hal ini dibuktikan dengan sepakatnya kerjasama pengelola Desa Wisata Wanurejo yaitu POKDARWIS dan BUMDes dengan masyarakat dalam mengembangan desa wisata, munculnya lapangan pekerjaan baru bagi masyarakat hal ini menjadi perubahan kehidupan bagi masyarakat, terciptanya kemampuan masyarakat dalam mengembangkan ide, kebersihan dan keamanan lingkungan menjadi terjaga, tetap menghormati budaya leluhur, masyarakat menjadi mandiri dan mengenal perekonomian moderen. Namun dalam pelaksanaanya Desa Wisata Wanurejo dalam pengembangan terdapat beberapa hambatan yakni, manajemen pengelolanya belum tertata dengan baik, partisipasi masyarakat dalam pembangunan masih rendah, belum meratanya pembangunan pariwisata antar dusun, dan masih ada beberapa masyarakat yang membuang sampah sembarangan.
Formulasi Kebijakan Publik Pengarusutamaan Gender di Kabupaten Magelang: Analisis Proses Penyusunan Peraturan Daerah Nomor 1 Tahun 2024 Khoirunnisa, Khoirunnisa; Tri Nugraha, Joko; Boedi Orbawati, Eny; Ivan Adi Kristianto, Yohanes
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 2 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i2.278

Abstract

This study aims to analyze the drafting process of the Regional Regulation on Gender Mainstreaming No. 1 of 2024 in Magelang Regency, which reflects the government's effort to address gender inequality. Using a qualitative approach with interviews, documentation, and observation, the research applies Thomas R. Dye’s policy formulation theory, encompassing stages of problem identification, agenda setting, formulation, ratification, implementation, and evaluation. All stages were followed in drafting the regulation. The Social Service initiated problem identification, which the Regent then forwarded to the DPRD as an executive draft. Agenda setting occurred through the formation of a special committee and preparation of academic papers. The formulation process took place in three committee meetings. The regulation was swiftly ratified through a plenary session, signed by the governor, and legally enacted on January 26, 2026. Implementation involved socialization and public campaigns by the Social Service, while evaluation was carried out with BPS and legislative oversight. A key finding is the critical role of intensive socialization to ensure the regulation effectively reaches and impacts its target audience.
Mengatasi Tantangan Pelayanan Publik: Analisis Inovasi Mal Pelayanan Publik Kota Magelang Afifah, Afifah; Orbawati, Eny Boedi; Mahendradi, Mahendradi; Nugraha, Joko Tri
Jurnal Ilmiah Global Education Vol. 5 No. 1 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 1, Maret 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i1.2222

Abstract

Public Service is an activity or series of activities in order to meet service needs in accordance with laws and regulations. The purpose of the study is to analyze the innovation of Magelang City Public Service Mall and analyze the obstacles and solutions provided to overcome this The method used is a qualitative method with a case study approach. Data collection uses observations, interviews, and supporting documents. The data analysis techniques used are data condensation, data presentation, and conclusions. The results show that the innovation of Magelang City Public Service Mall has received a positive response from the community. New ideas from the government so that the creation of this Public Service Mall has been very helpful. Improvement efforts continue to be pursued to improve and improve the delivery of existing services in the Magelang City Public Service Mall. Innovation attributes that contain relative advantages, suitability, complexity, possibility, and convenience also show good results. However, for complexity, there are still several obstacles such as system problems, limited service time so it is necessary to make improvements.
Analisis SWOT dan Framework Implementasi Strategi Pengembangan UMKM Fadlurrahman, Fadlurrahman; Orbawati, Eny Boedi; Pajrin, Rani; Mukti, Ari; Raharjo, Budi
Jurnal Pemerintahan dan Politik Vol. 8 No. 3 (2023)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v8i3.3345

Abstract

Magelang City UMKM actors operate in three fields, namely industry, services and trade. The development of UMKM actors in Magelang City from 2020 to 2022 experienced fluctuations. UMKM players are encouraged to expand their marketing through market places. The emergence of various digital platforms indicates that UMKM players are in the era of globalization. The development of UMKM which is accompanied by environmental changes must be adjusted to approproate strateges such as SWOT analysis approach. The aim of this research is create a model or framework for implementing UMKM development strategies in Magelang City. The research method is qualitative with a SWOT analysis approach (identification of strengths, weaknesses, opportunities and threats). The location of the research was in Magelang City. Informants were selected using a purposive sampling technique, including heads of UMKM associations, trader coordinators and regional apparatus organizations related to UMKM empowerment. Data collection was carried out by interviews, observation and documentation. This research identified 6 strengths, 7 weaknesses, 7 opportunities and 4 threats. From this identification, 16 strategies were produced in the form of 7 SO strategies, 3 WO strategies, 3 ST strategies, and 3 WT strategies. After that, a strategy implementation framework was formulated which focused on the classification of action planning for UMKM actors by paying attention to SO, WO, ST and WT strategies. All of these strategies are classified into four components, including optimizing the availability of human resources, utilizing external programs and technology, obtaining and using business legality, and forming branding and business characteristics.
Public Service Quality dan Customer Satisfaction: Mengekplorasi Atribut Kualitas Pelayanan Pada Sektor Publik Tri Nugraha, Joko; Orbawati, Eny Boedi; Fadlurrahman, Fadlurrahman; Mukti, Ari; Ikhtiara, Seiren
Jurnal Pemerintahan dan Politik Vol. 9 No. 2 (2024)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v9i2.3653

Abstract

The quality of public services is the most important thing to know whether they are successful in fulfilling services. The quality of service reflects the quality of the bureaucracy. The objectives of the study include identifying weaknesses or shortcomings of public service delivery and measuring the tendency of public satisfaction level with public services. Using a survey method with 100 respondents. The analysis technique uses a descriptive statistic. The results showed that there are 3 dimensions of service that need to be improved, including: (1) The dimension of fairness of costs / tariffs in services; (2) The dimension of conformity of service products between those listed in the service standard and the results provided and (3) Dimensions of quality of facilities and infrastructure.
Co-Authors -, Fadlurrahman Abdul Qadir Jailani, Abdul Qadir Afifah Afifah Agus Setyowidodo Andreas Pandiangan Andri Nofreeana ANGGA DWI SAPUTRA Ari Mukti Arif Budy Pratama Arif Rahman Saleh Arizal Arizal Armando, Eric Awaluddin Setya Aji Budi Raharjo Chatarina Umbul Wahyuni Didin Saepudin Doddy Ardjono Eko Ariwidodo Eric Armando Fadlurahman, Fadlurahman Fadlurrahman Fadlurrahman Fadlurrahman, Fadlurrahman Farahdilla Kutsiyah Firdausa Putra Agry Gavara, Ghanis Raisha Sandi Hanafi , Mukhtar Hendrarto, Hendrarto Henky Fernando Ikhtiara, Seiren Irawan Adi Saputo Ivan Adi Kristianto, Yohanes Jalunggono, Gentur Joko Tri Nugraha Joko Tri Nugraha Lailia Kasanah M. Nastain Maharani, Galuh Muthia Mahendradi Mahendradi Mahendradi, Mahendradi Mahendradi, R M Mali, Matheus Gratiano Maulana, Ibal Afib Muhammad Afif Muhammad, Irsyad Mukti, Ari Namira, Fatya Artha Nugraha , Joko Tri Oesman Raliby Pajrin, Rani Primadewi , Ardhin Puspitasari, Herlina Mega Qodariah Barkah Rusdjijati, Retno Sabela, Fara Ariyanti Shobrina Silmi Qori Tartila Sinuraya, Suci Iriani Sri Mulyani Suci Iriani Sinuraya Sugiharti, Retno Walentyna Mustika Dewi Wismaningtyas, Tri Asih Yun Arifatul Fatimah Yuniar Galuh Larasati