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All Journal E-Journal Home Economic and Tourism Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN TAMBUSAI Ensiklopedia of Journal Jurnal Pendidikan dan Keluarga Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Penelitian Ilmu Pendidikan Indonesia Student Scientific Creativity Journal Journal of Business on Hospitality and Tourism Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Kajian Pariwisata dan Perhotelan Journal of Multidimensional Management Jurnal Riset dan Inovasi Manajemen
Azwar, Hendri
Universitas Negeri Padang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Tinjauan Konsep Triple Bottom Line di Hotel Savali Padang Edwar, Anissa Felicea Putri; Azwar, Hendri; Pasaribu, Pasaribu
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i1.26041

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi konsep Triple Bottom Line di Hotel Savali Padang dengan tiga indikator utama: planet (lingkungan), people (masyarakat dan sosial), dan profit (keuntungan dan efisiensi). Berdasarkan hasil observasi dan wawancara, ditemukan bahwa Hotel Savali telah menerapkan beberapa aspek keberlanjutan, seperti program Linen Reused dan pemilahan sampah. Namun, masih ditemukan penggunaan plastik sekali pakai dan kurangnya opsi vegetarian. Dari aspek sosial, hotel telah menjalankan sistem perekrutan yang adil, tetapi keterlibatan sosial dengan komunitas sekitar masih perlu ditingkatkan. Dari aspek profit, hotel telah menerapkan efisiensi energi dan air, tetapi masih terdapat peluang untuk meningkatkan profitabilitas melalui strategi keberlanjutan. Dengan perbaikan pada aspek-aspek yang belum optimal, Hotel Savali berpotensi menjadi model penerapan Triple Bottom Line dalam industri perhotelan di Sumatera Barat.
ECOTOURISM DEVELOPMENT IN SUNGAI JANIAH, AGAM: THE PARADIGMS FROM THE LOCAL COMMUNITY Azwar, Hendri; Pasaribu, Pasaribu; Pramudia, Heru
Journal of Business on Hospitality and Tourism Vol. 5 No. 2 (2019): Journal of Business on Hospitality and Tourism
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v5i2.173

Abstract

Ecotourism pays attention to conserved ecosystems with the aim of improving the welfare of local communities. Ecotourism development might have a positive impact on the natural, economic, social and cultural environment. Sungai Janiah is one of the tourist destinations in Agam Regency which has its own attraction that has the potential to become ecotourism. To support this, full support from the local community as a tourism agent is needed later. The purpose of this study is to identify and analyze local community surveys about ecotourism in the Sungai Janiah. This type of research is a quantitative descriptive study with survey methods. The research sample of 77 respondents were taken by purposive sampling technique by distributing questionnaires to families who settled in the Sungai Janiah. The data analysis technique used is descriptive analysis using score classification. The results showed 86% of the public strongly agreed that the Sungai Janiah would become ecotourism. Furthermore, in terms of environmental dimension, 89.61% of the respondents stated strongly agree, the Economic dimension 98.70% of the respondents strongly agreed, the cultural dimension 96.10% of the respondents strongly agreed, and the Social dimension 72.73% the respondents strongly agreed. From the results of the community survey, it is generally apparent that the community strongly agrees that the concept of ecotourism is suitable to be developed in the Sungai Janiah.
The Influence of Organizational Support and Job Satisfaction on Employee Performance at Truntum Hotel Padang Ela Ardiva; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.62

Abstract

This study examines the influence of organizational support and job satisfaction on employee performance at Truntum Hotel Padang. Using a quantitative causal-associative approach, data were collected from 75 employees through a saturated sampling technique. Structured questionnaires were distributed, and the data were analyzed using multiple linear regression with SPSS version 25. The findings indicate that organizational support does not have a significant direct effect on employee performance, while job satisfaction exerts a positive and significant influence. Furthermore, the simultaneous test results reveal that organizational support and job satisfaction together significantly affect employee performance, with an Adjusted R² value of 0.291. This implies that 29.1% of the variation in employee performance can be explained by these two variables, while the remaining 70.9% is influenced by other factors outside the scope of this study. These results highlight the critical role of job satisfaction in enhancing employee performance in the hospitality sector and suggest that hotel management should strengthen organizational policies and practices that foster employee satisfaction and well-being to ensure sustainable service quality and competitiveness.
The Influence of E-Service Quality on Customer Engagement at Pangeran Beach Hotel Figo Armando Sufli; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.67

Abstract

Digital transformation in the hospitality industry has enhanced the role of Online Travel Agent (OTA) platforms in reservation processes and customer interactions. This study aims to examine the influence of e-service quality on customer engagement at Pangeran Beach Hotel Padang. E-service quality is measured across seven key dimensions: efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact. Meanwhile, customer engagement is assessed through four indicators: learning, sharing, advocating, and socializing. Employing a quantitative causal-associative approach, data were collected through questionnaires distributed to 90 guests who made reservations via OTA. The data were analyzed using simple linear regression with SPSS version 31. The findings indicate that e-service quality has a positive and significant effect on customer engagement (R² = 0.308; p < 0.05), implying that the better the electronic service quality provided by the hotel, the higher the level of customer engagement. These results underscore the importance of improving digital services to enhance customer loyalty and foster sustainable interactions in the era of technology-driven hospitality.
Explorasi Faktor Penghambat Pengembangan Daya Tarik Pantai Arta Indah di Kabupaten Padang Pariaman Fatimah Az-Zahra; Hendri Azwar
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 2 No. 4 (2024): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v2i4.2294

Abstract

This study aims to determine the Inhibiting Factors for the Development of the Arta Indah Beach Tourist Attraction in Padang Pariaman Regency. With indicators of damaged road access, public toilets and abandoned gazebo facilities. In addition, this study aims to explain the obstacles in the Development and Role of the Community in the Development of the Arta Indah Beach Tourist Attraction in Padang Pariaman Regency. This type of research is qualitative research using descriptive methods, for research informants the author uses Purposive sampling while for data collection techniques the author uses observation, interviews, and documentation studies.Based on the results of the study it was stated that 1) The attractions of Arta Indah Beach include a clean beach, has rows of pine trees, and a beautiful sunset event 2) The inhibiting factors for Arta Indah Beach tourism are less than optimal road access, inadequate toilets and many facilities that have been damaged and obsolete 3) the role of the local community is still less effective, especially in the quality of human resources in understanding the management of tourist villages. The hope for the future is that the government and the Arta Indah Beach community will be able to improve the lacking facilities and pay attention to the tourist attractions on Arta Indah Beach.
Strategi Pemasaran dalam Upaya Meningkatkan Tingkat Hunian Kamar di Labuan Sundai Resort Dihan Sintia; Hendri Azwar
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 2 No. 4 (2024): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v2i4.2299

Abstract

The writing of this thesis aims to find out the marketing strategies in an effort to increase room occupancy rates at the Labuan Sundai Resort. The approach used in this research is descriptive qualitative with SWOT analysis. Interviews, observations and documentation were used for the data collection process. There were 3 respondents from resort employees, and 3 respondents from guests staying at the resort. The research results showed that Labuan Sundai Resort attracts guests with beautiful views, exciting activities and complete packages. However, limited electricity, small room sizes and limited access are obstacles. Promotion via social media and sales calls is effective, but requires expanding the strategy. Building facilities and promotions with influencers can increase attractiveness, even though the threat of competitors, overpricing and natural conditions still exists.
PENGARUH E-SERVICE QUALITY DAN HARGA TERHADAP KEPUASAN TAMU DI ASTON BATAM HOTEL AND RESIDENCE Sitanggang, Raffuncelina Margaretha; Azwar, Hendri
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/a55e6x26

Abstract

Penelitian ini dilatarbelakangi oleh ketidaksesuaian antara harapan tamu dan realita pelayanan di Aston Batam Hotel & Residence, seperti keterlambatan check-in, gangguan sistem, dan persepsi harga yang tinggi. Penelitian ini bertujuan untuk menganalisis pengaruh e-service quality dan harga terhadap kepuasan tamu. Metode yang digunakan adalah kuantitatif dengan pendekatan asosiatif kausal. Sampel penelitian berjumlah 83 responden yang diambil dengan rumus Slovin dari populasi rata-rata 503 tamu per bulan. Teknik pengumpulan data menggunakan kuesioner dan dianalisis menggunakan uji validitas, reliabilitas, regresi linear berganda, serta uji t dan uji F. Hasil penelitian menunjukkan bahwa e-service quality tergolong baik dengan TCR 84,2%, harga tergolong baik dengan TCR 83,8%, dan kepuasan tamu tergolong baik dengan TCR 78%. Hasil regresi linear menunjukkan bahwa e-service quality berpengaruh signifikan terhadap kepuasan tamu dengan nilai signifikansi 0,000 dan koefisien regresi 0,397. Harga juga berpengaruh signifikan dengan nilai signifikansi 0,010 dan koefisien regresi 0,248. Secara simultan, kedua variabel tersebut berpengaruh positif dan signifikan terhadap kepuasan tamu. Kesimpulan dari penelitian ini adalah e-service quality dan harga merupakan faktor penting dalam meningkatkan kepuasan tamu. Pihak manajemen hotel disarankan untuk mengembangkan sistem layanan digital yang efisien serta strategi harga yang kompetitif agar mampu meningkatkan kepuasan dan loyalitas tamu.
Pengembangan Halal Tourism di Malaysia: Studi Lapangan sebagai Pembelajaran Empiris bagi Penguatan Pariwisata Halal Indonesia zaletri, bunga indah; mardiah, fahmi; rosyadah, nyiayu amrina; viozani, ramadhanti; rozana, belly; putra, alfa permata; yulastri, asmar; yuliana, yuliana; azwar, hendri
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 3 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i3.85372

Abstract

The development of halal tourism has become a significant global trend, driven by the increasing number of Muslim tourists worldwide and the demand for Sharia-compliant tourism services. Malaysia is one of the countries that has successfully positioned itself as a leading halal-friendly destination globally. This article aims to analyze the concept, policies, and implementation of halal tourism in Malaysia based on a field study conducted by Master of Tourism students from Padang State University in November 2025. The method used was a descriptive qualitative approach through direct observation, academic discussions, and interviews with stakeholders at the Malaysia Tourism Information Center (MaTiC) and related institutions. The study results indicate that the success of Malaysian halal tourism is supported by strong synergy between the government, religious institutions, the tourism industry, and higher education institutions. In addition to its economic impact, halal tourism also contributes to strengthening cultural identity and community empowerment. This study is expected to serve as a reference for empirical learning and benchmarking for the development of halal tourism in Indonesia.
Optimasi Manajemen Laboratorium Perhotelan melalui Sistem Terintegrasi (SILAPAR) Wulansari, Nidia; Ferdian, Feri; Pranata, Feriantano Sundang; Azwar, Hendri
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 5 No. 1 (2026)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v5i1.1172

Abstract

Digitalisasi pengelolaan laboratorium menjadi langkah strategis dalam meningkatkan efisiensi operasional dan kualitas layanan di pendidikan tinggi, namun pada Laboratorium Program Studi Manajemen Perhotelan Universitas Negeri Padang masih ditemukan permasalahan berupa proses manual yang memerlukan waktu persetujuan 2–3 hari, risiko kehilangan dokumen, serta keterbatasan akses informasi inventaris. Penelitian ini bertujuan untuk menganalisis efektivitas implementasi Sistem Laboratorium Pariwisata (SILAPAR) dalam meningkatkan efisiensi dan akurasi pengelolaan laboratorium. Penelitian menggunakan pendekatan deskriptif komparatif dengan membandingkan kondisi sebelum dan sesudah implementasi sistem, melalui pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa SILAPAR mampu mempercepat waktu persetujuan menjadi kurang dari 24 jam, meningkatkan akurasi inventaris dari ±60% menjadi ±85%, serta mengurangi penggunaan kertas secara signifikan melalui sistem administrasi digital. Temuan ini menunjukkan bahwa implementasi sistem terintegrasi efektif dalam meningkatkan efisiensi, akurasi, dan kualitas layanan, sekaligus mendukung konsep paperless dalam pengelolaan laboratorium pendidikan vokasi.
Pengaruh Pengembangan Karir Terhadap Kepuasan Kerja di Aston Batam Hotel and Residence Nurul Mawaddah Warahamh; Hendri Azwar
Jurnal Riset dan Inovasi Manajemen Vol. 3 No. 2 (2025): Mei: Jurnal Riset dan Inovasi Manajemen
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v3i2.4992

Abstract

This study discusses how Career Development influences Job Satisfaction at Aston Batam Hotel and Residence, where this study is motivated by employee complaints obtained from observation results questionnaires and data obtained from the research location. The purpose of this study is determine how much influence Career Development has on Job Satisfaction at Aston Batam Hotel and Reseidence. The type research used is quantitative descriptive with a sampling technique using total sampling applied to 102 respondents at Aston Batam Hotel and Residence. The data Collection technique used questionnaire with skala likert which has been tested for validity and reliability. Data analysis technique consist of data description, analysis requirements test with normality test, homogeneity test, and linearity test, and hypothesis test with simple linear regression test using SPSS version 26.00. The results of this study are Career Development is included in the good category with a respondent achievement level of 80.67%, and Job Satisfaction with a respondent achievement level of 82.19%, included in the good category. The results of the determination coefficient or R Square of 0.395 were obtained, which means that there is an influence of career development on job satisfaction of 39.5% and 60.5% is influenced by other factors not explained in this study.
Co-Authors Anni Faridah Asmar Yulastri Dihan Sintia Edwar, Anissa Felicea Putri Ela Ardiva elida elida Fajrianii, Annisa Fatimah Az-Zahra Fauza Afni Feri Ferdian Figo Armando Sufli Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Ira Meirina Chair Mardiah, Fahmi Nidia Wulansari Nur Anisa Nurul Mawaddah Warahamh pasaribu pasaribu pasaribu, pasaribu Patricia Novira pramudhita, tantry Pramudia, Heru Pranata, Feriantano Sundang putra, alfa permata Retnaningtyas Susanti Retnaningtyas Susanti Rosyadah, Nyiayu Amrina rozana, belly Ruziano, Kevin Sitanggang, Raffuncelina Margaretha Surenda, Rian Veithzal Rivai Zainal Viozani, Ramadhanti Wulansari, Nidia Yasri Youmil Abrian Yuliana Yuliana zaletri, bunga indah