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Service Quality and Workplace Conditions as Determinants of Civil Servant Satisfaction: A Study from Central Papua Province Amawi Mose Arens Bonai; Natalia Paranoan; Sita Yubelina Sabandar
Journal of Marketing Management and Innovative Business Review Vol. 3 No. 2 (2025): Vol. 3 No. 2 (2025): Mariobre, December 2025 (e-ISSN: 3031-4208)
Publisher : Management Study Program, Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63416/mrb.v3i2.389

Abstract

This study investigates the impact of service quality and work environment on employee satisfaction at the Regional Agency for National Unity and Politics in Central Papua Province, Indonesia. Utilizing a quantitative approach, data were collected from 40 civil servants through structured questionnaires. The results were analyzed using multiple linear regression. The findings indicate that both service quality and work environment significantly influence employee satisfaction, with work environment emerging as the more dominant factor. This highlights the critical role of creating a conducive and supportive workplace in enhancing job satisfaction within public institutions. The implications of this research suggest that regional government bodies aiming to improve employee satisfaction should prioritize internal service quality while ensuring a positive work environment. This study contributes to the literature on public sector human resource management by providing empirical evidence from a newly established autonomous region in Indonesia. Limitations and directions for future research are also discussed.
Policy Evaluation in Budget Determination at the Regional Revenue, Financial and Asset Management Agency of Intan Jaya Regency Trisnanto Trisnanto; Natalia Paranoan; Apriana Toding
Jurnal Impresi Indonesia Vol. 4 No. 3 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i3.6346

Abstract

This study aims to analyze Policy Evaluation in Budget Determination at the Regional Revenue, Financial and Asset Management Agency of Intan Jaya Regency. This study uses a qualitative approach. The object of this research is at the Regional Revenue, Financial and Asset Management Agency of Intan Jaya Regency. Data sources are from primary data and secondary data. Data collection methods: observation, documentation interviews. The informants of this research are 5 employees at the Regional Revenue, Financial and Asset Management Agency of Intan Jaya Regency. Data analysis uses Qualitative descriptive analysis, ranging from Data Reduction, Data Presentation and Conclusion Drawn. This study concludes that: 1) The budget determination process at the Regional Revenue, Financial and Asset Management Agency (BPPKAD) of Intan Jaya Regency, takes place in several stages, starting from policy formulation to the formation of Regional Regulations (Perda) and Regent regulations. The involvement of various parties, including the Regional Revenue and Expenditure Budget (APBD) team and teams from outside the APBD. 2) The budget determination policy at BPPKAD Intan Jaya Regency shows a strong commitment to improve regional financial management through the implementation of performance-based budgeting, stakeholder participation, compliance with regulations, and transparency and continuous evaluation. 3) The implementation of the budget determination policy at BPPKAD Intan Jaya Regency faces significant challenges stemming from limited human resources in the financial sector and the dissatisfaction of some OPDs with the distribution of the budget ceiling. These challenges can hinder the effectiveness of budget management and its impact on regional development.
ANALISIS BANTUAN SOSIAL TUNAI PADA MASYARAKAT MISKIN DI KABUPATEN INTAN JAYA PROVINSI PAPUA BARAT: ANALISIS BANTUAN SOSIAL TUNAI PADA MASYARAKAT MISKIN DI KABUPATEN INTAN JAYA PROVINSI PAPUA BARAT Salo Holombau; Natalia Paranoan; Manuel August Todingbua
Accounting Profession Journal (APAJI) Vol. 8 No. 1 (2026): Accounting Profession Journal (APAJI)
Publisher : Program Studi Akuntansi Fakultas Ekonomi dan Bisnis Universitas Kristen Indonesia Paulus

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Abstract

Penelitian ini bertujuan untuk menganalisis bantuan sosial tunai tpada masyarakat miskin serta menganalisis faktor penghambat penyaluran BST di Kabupaten Intan Jaya Provinsi Papua Tengah. Informan penelitian ini sebanyak 7 orang penyalur/staff Dinas Sosial dan masyarakat penerima bantuan. Metode analisis data yang akan digunakan dalam penelitian ini menggunakan indikator evaluasi kebijakan. Data yang digunakan adalah data primer dengan melakukan observasi dan wawancara langsung kepada pegawai dan masyarakat di Kabupaten Intan Jaya Provinsi Papua Tengah. Hasil dari penelitian ini adalah 1)Penyaluran BST hendaknya memenuhi standar efektifitas, kecukupan, pemerataan, responsif dan ketepatan, 2) Faktor penghambat penyaluran BST di Kabupaten Intan Jaya adalah sulitnya medan dan lokasi yang terpencil serta pendidikan masyarakat yang rendah sehingga menyulitkan kerjasama dalam penyaluran bantuan.