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All Journal JURNAL RISET AKUNTANSI DAN AUDITING JURNAL ADMINISTRASI PUBLIK JURNAL ILMU ADMINISTRASI (JIA) JURNAL ADMINISTRASI BISNIS JURNAL ILMIAH SOCIETY The Studies of Social Sciences International Journal of Science and Society (IJSOC) Jurnal Administrasi Bisnis
Riane Pio
Program Studi Administrasi Bisnis Universitas Sam Ratulangi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Materials Science & Nanotechnology Social Sciences

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Journal : JURNAL ADMINISTRASI BISNIS

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Pengaruh Kepemimpinan Etis dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT. Asuransi Umum Bumiputera Muda 1967 Maudul, Angel; Pio, Riane J.; Runtuwene, Roy F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 6, No 003 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.6.003.2018.20278.%p

Abstract

This study aims to determine the influence of ethical leadership on employee performance, to determine the influence of organizational culture on employee performance and to determine the influence of ethical leadership and organizational culture on employee performance at PT. Asuransi Umum Bumiputera Muda 1967. A leader with high ethical leadership and organizational culture can influence individuals or groups to behave in accordance with organizational or corporate goals. Therefore, companies or organizations need to pay attention to matters that include leadership ethics and organizational culture so that employee performance can be developed for the progress of the organization or company. This research uses quantitative research method, with multiple regression analysis approach to know the level of influence between variables, and t test seen from the level of significance between variables, namely ethical leadership (X1), organizational culture (X2) and employee performance (Y). While to know the value of influence of ethical leadership variable and organizational culture together to employee performance seen from F count bigger dat F table. The results of this study indicate that ethical leadership and organizational culture have a positive and significant influence on employee performance, so the hypothesis that there is influence of ethical leadership on employee performance, there is influence of organizational culture on employee performance and there is influence ethical leadership and organizational culture on employee performance otherwise acceptable.
Pengaruh Disiplin Kerja Dan Loyalitas Karyawan Terhadap Kinerja Karyawan Pada PT. Columbindo Perdana Cabang Manado Tamba, Anjelika W.; Pio, Riane J.; Sambul, Sofia A. P.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 7, No 001 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.7.001.2018.21124.33-41

Abstract

Employees as the most important elements in the organization function as a tool to improve company performance. Therefore, special attention is needed so that employee performance can be maximized. The purpose of this study is to determine the effect of Work Discipline and Employee Loyalty on the performance of employees of PT. Columbindo Perdana Branch Office Manado. Work Discipline is a mental attitude that is reflected in the actions or behavior of individuals, groups or communities in the form of adherence to the rules or regulations that have been established. Employee Loyalty is one of the elements used in employee appraisal which includes loyalty to his work, position andorganization. This research uses descriptive quantitative method with data analysis techniques using validity test, reliability test, multiple linear regression analysis, t test, f test, and determination coefficient using SPSS. Based on statistical analysis obtained the following results: Hypothesis Test Results show that Work Discipline and EmployeeLoyalty simultaneously affect Employee Loyalty of PT. Columbindo Perdana Branch Office Manado, while Employee Loyalty has no partial effect on Employee Performance of PT. Columbindo Perdana Branch Office Manado. In general, Work Discipline has been good, so it must be maintained. While Employee Loyalty must be studied further so thatboth variables can have a positive impact on Employee Performance.Keywords: Discipline, Loyalty and Employee Performance.
Pengaruh Locus Of Control Dan Motivasi Terhadap Kinerja Individu Pada PT. Nusa Halmahera Minerals Bawanda, Brenda H.; Pio, Riane J.; Rumawas, Wehelmina
JURNAL ADMINISTRASI BISNIS (JAB) Vol 6, No 004 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.6.004.2018.21085.36-44

Abstract

The background of this research is PT Nusa Halmahera Minerals where the author will examine the extent of the relationship between Locus Of Control and Motivation to Performance of Individuals within the scope of Human resources. The purpose of this study was to find out and obtain a review of the influence of locus of control, while Motivation is an urge in a person to be able to do what he wants to do, but motivation is followed by a will while individual performance ishow good or qualified employees are in carrying out their responsibilities or you can also say the work done by the employee. The author takes the locus of control research title because the LOC is divided into two parts, namely the external LOC and internal LOC and Motivation as a measure to see whether a strong or weak relationship between variables. this is a quantitative descriptive study with a sample of 100 respondents obtained by using probability sampling method withproportionale sampling method using 1-5 Likert scale measuring instruments. to test the effect of the quality used by the instrument, test validity and reliability, while the data were analyzed using multiple linear regression method with t test and coefficient of determination (multiple correlation). therefore, H1 and H2 are rejected, which means that simultaneously the independent variables (locus of control and motivation) have a positive effect on the dependent variable  individualperformance) but are very weak or small in relation between the two. The results of the coefficient of determination show that the adjusted R square rate is -0.018 or 01.8%, which means that variations in individual performance can be explained by locus of control and motivation, while the remaining 98.2% can be explained by other variables outside the research variable.Key Words: Locus Of Control, Motivation, Individual Performance.
Pengaruh Brand Image Dan Persepsi Harga Terhadap Kualitas Pelayanan Dan Kepuasan Pelanggan (Studi Pada Pelanggan Datsun Nissan Martadinata) Junior, Oscar Marco Sanny; Areros, William Agustinus; Pio, Riane J.
JURNAL ADMINISTRASI BISNIS Vol 8, No 2 (2019): Marketing, Human Resources And Company Management
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The immediate objectives of this research is to determined the effect of (1) Brand Image towards Service Quality on Datsun Nissan Martadinata customers, (2) Brand Image towards Customer Satisfaction on Datsun Nissan Martadinata customers, (3) Price Perception of Service Quality on Datsun Nissan Martadinata customers, (4 ) Price Perception of Customer Satisfaction on Datsun Nissan Martadinata customers, and (5) Service Quality towards Customer Satisfaction on Datsun Nissan Martadinata customers. The quantitative research is adapted as the method in this study and used questionnaire as the reflection of its method. Datsun buyers at Nissan Martadinata Manado are used as the population and Datsun customers are used as the samples. The questionnaires will be distributed with purposive sampling method. This study uses SmartPLS software to assist the Partial Least Square (PLS) analysis. The study resulted in 3 hypotheses were rejected from 5 hypotheses.
Pengaruh Brand Image dan Persepsi Harga Terhadap Kualitas Pelayanan dan Kepuasan Pelanggan (Studi pada Pelanggan Datsun Nissan Martadinata) Junior, Oscar Marco Sanny; Areros, William A.; Pio, Riane J.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 8, No 2 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.8.2.2019.23508.1-9

Abstract

The immediate objectives of this research is to determined the effect of (1) Brand Image towards Service Quality on Datsun Nissan Martadinata customers, (2) Brand Image towards Customer Satisfaction on Datsun Nissan Martadinata customers, (3) Price Perception of Service Quality on Datsun Nissan Martadinata customers, (4) Price Perception of Customer Satisfaction on Datsun Nissan Martadinata customers, and (5) Service Quality towards Customer Satisfaction on Datsun Nissan Martadinata customers. The quantitative research is adapted as the method in this study and used questionnaire as the reflection of its method. Datsun buyers at Nissan Martadinata Manado are used as the population and Datsun customers are used as the samples. The questionnaires will be distributed with purposive sampling method. This study uses SmartPLS software to assist the Partial Least Square (PLS) analysis. The study resulted in 3 hypotheses were rejected from 5 hypotheses.
Pengaruh Marketing Mix dan Service Quality Terhadap Consumer Satisfaction Transmart Coarrefour Grand Kawanua dan Trans Studio Mini Wowiling, Christine Natalia; Pio, Riane J.; Kalangi, Johnny A. F
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 1 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.1.2019.23513.1-9

Abstract

This study aims to determine the extent the influence of classic markeing mix with variable product, price, place and promotion, on consumer satisfaction and the effect of service quality on consumer satisfaction. The populations in this study were Grand Kawanua Manado Transmart Carrefour customers, amounting to 1920 people, while the number of samples was 100 respondents. This study uses a quantitative approach with SEM-PLS analysis. The resluts of the study indivate that there is an effect of marketing mix on consumer satisfaction, and service quality influencing consumer satisfaction. To maintain consumer satisfaction in the eara of very tight retail business competition, companies should continue to improve service quality to customers by paying attention to the elements of marketing mix such as determining reasonable and competitive prices, good product quality, and continuing promotion. The results of this study are expected to provide benefits for other researchers, and for practitioners in developing retail business marketing strategles.
Pengaruh Karakteristik Pekerjaan, Pengembangan Karir Dan Kompensasi Terhadap Loyalitas Karyawan Lumiu, Charlos Alexander; Pio, Riane J.; Tatimu, Ventje
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 3 (2019)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.3.2019.25518.93-100

Abstract

This study aims to examine the effect of job characteristics, career development, and compensation on employee loyalty. The potential of existing human resources in the company must be utilized as well as possible, so as to be able to provide optimal output. An organization will run smoothly if all services provided by individuals to the organization get balanced attention and rewards. The general research objective is to examine and determine the effect of job characteristics, career development, and compensation on employee loyalty. The method used in this research is the quantitative descriptive method, using Structural Equation Modeling with Partial Least Square. The results obtained from the study that simultaneously the ability of the variable Job Characteristics, Career Development and Compensation in explaining the magnitude of the influence on the variable Employee Loyalty is 14%, the rest is explained by other variables outside this study.
Pengaruh Kompensasi Terhadap Kinerja Karyawan pada PT. Sinar Galesong Mandiri Manado Nelwan, Jerry; Pio, Riane J.; Rumawas, Wehelmina
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 3 (2019)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.3.2019.25511.44-54

Abstract

The purpose of this study is the purpose of this research is to find out and obtain a review of the effect of compensation on employee performance at PT. Sinar Galesong Mandiri Manado. The benefits of this research are expected that the results of this study can contribute to a broader knowledge of company performance and to be used as reference materials or comparison materials for other researchers. This is a quantitative descriptive study with a sample of 35 respondents obtained using the non-probability (accidental sampling) method. To test how the influence of quality is used instruments, validity and reliability tests, while the data were analyzed using a simple linear regression method with the t test and the coefficient of determination (multiple correlations). Therefore H1 is accepted, which means that the independent variable (compensation) influences the dependent variable (employee performance), positively and strongly influences. The results of the determination coefficient show that the adjusted R square rate is 0.592 or 59.2% which means that the employee performance variance can be explained by compensation. While the remaining 40.8 can be explained by other variables outside the research variable.
Faktor-Faktor Yang Mempengaruhi Customer Retention Di PT. Erafone Mega Mall Manado Lompoliuw, Trecya S. M.; Pio, Riane J.; Runtuwene, Roy F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 1 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.1.2019.23707.114-121

Abstract

The objective of this research was to Analyzing the variables of trust, commitment of communication and handling The complaint simultaneously and partially towards to customer retention of mobile products and most dominant variables of trust, commitment, communication and handling The complaint in influencing customer retention at PT Erafone Mega Mall. Where companies must be able to have strategies in attracting and retaining customers such as relationship marketing strategies that have 4 variables, namely : trust, commitment, communication and secure of complaints. When a company is able to carry out that strategy well, consumers will feel satisfied and comfortable with the sold products and services provided by the company to consumers and when it goes well, it is likely that consumers will buy again and can recommend products from the company. - This type of research is a type of descriptive research verification. The data collection technique in this study used questionnaire and literature. To examine the effect of customer retention on customer satisfaction by using multiple linear regression test analysis techniques. The tools used in the test instrument data are validity and reliability test, assumption test (normality test, multicellularity test and heteroscedasticity test). The results of this study indicate that the four independent variables have a significant and simultaneous effect on customer retention. While the most dominant influence on customer retention is customer trust in using PT ERAFONE Manado products.
Pengaruh Gaji, Insentif, dan Bonus terhadap Kepuasan Kerja Mitra Pengemudi Grab Car PT. Solusi Transportasi Indonesia Cabang Kota Manado Thanan, Rizki Reinaldi; Pio, Riane Johnly; Kalangi, Johny A. F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35563.53-60

Abstract

Rewards are one of the factors that affect various human resource activities at every company. The purpose of this research is to determine the effect of salary, incentives, and bonuses based on job satisfaction of Grab Car driver branch PT. Solusi Transportasi Indonesia at Manado City. The value purpose for this research was doing a survey to Grab Car drivers at Manado City as a sample within 100 respondents. The Regression Analysis is the method that was used for this research and the result found as partial that salaries, incentives, and bonuses have an impact on job satisfaction. The multiple regression research also found that salaries, incentives, and bonuses have a big impact on job satisfaction. The elements of reward such as salaries, incentives, and bonuses have become the very crucial parts of job satisfaction. Therefore, the company management should give serious attention to implementing it, to avoid decreasing the impact that Grab Car driver for job satisfaction to decreased incentives and bonuses.
Co-Authors Adilang, Virnia R. L. D. Aditya, I Putu Khrisna Raka AMELIA R Musak Anggoman, Meisy Asaloei, Sandra I. Asaloei, Sandra Ingried Bawanda, Brenda H. CINDY CLAUDIA WEWENGKANG DjelaDjela, Kristian Soleman Dolina Laura Tampi, Dolina Laura Glady Ester Sendow Ischevell Vialara Saina, Ischevell Vialara Johny Montolalu Junior, Oscar Marco Sanny Kalangi, Johnny A. F Kalangi, Johny A. F. Karisoh, Omega Gratia Anita Karisoh Gratia Anita KAUNANG, FRIENDLY FRISKI Kawulur, Tresia Karli Kending, Richard KENELAK, DINUS Lempoy, Christo Lengkong, Anjelika Prisilia Liando, Daud Markus Livi Pangemanan, Friane Lompoliuw, Trecya S. M. Lumiu, Charlos Alexander MAKALUAS, CHRISTIAN G. MANAWAN, RIDHO V. Maudul, Angel Max Pangkey Memah, Leonardo MEWOH, ANFFERNEY DALLEN Mieke Roring Nelwan, Jerry Putri Listia Anwar, Putri Listia REVO Tampi Reyne Ivone Radangkilat Rogahang, Joula Jety Runtuwene, Roy F. Runtuwene, Roy F. Sambul, Sofia A. P. Sambul, Sofia A. P. SHINTA RUNDENGAN Siti Munawaroh Siwu, Priskilla Natalia Sonny Gerson Kaparang, Sonny Gerson Sontje Sumayku SUMAMPOUW, HARRY J. Suryawan, Kadek Senli Bonix Tamba, Anjelika W. Tampi, Agustina Nola TAMPI, JOHNY Thanan, Rizki Reinaldi TINNEKE TUMBEL Tubagus, Sofyan TUMIMBANG, ANDREW M. M. Ventje Tatimu, Ventje Wehelmina Rumawas Wihelmina Rumawas, Wihelmina William A. Areros William Agustinus Areros Wowiling, Christine Natalia