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All Journal Jurnal Kebijakan dan Administrasi Publik Policy & Governance Review Jurnal Ilmiah Peuradeun PERSPEKTIF JURNAL ILMIAH MAKSITEK JURNAL ILMIAH SIMANTEK JURNAL ILMIAH KOHESI NOMOI Law Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Penelitian Inovatif Journal of Comprehensive Science JKAP (Jurnal Kebijakan dan Administrasi Publik)
Marlan Hutahaean
Universitas HKBP Nommensen
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Deregulation as an Effort to Improve Public Services in Indonesia Hutahaean, Marlan; Sinaga, Budiman; Sianturi, Widia Kartika Sari
PERSPEKTIF Vol. 13 No. 1 (2024): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i1.10692

Abstract

This article aims to understand various efforts to improve public services through deregulation. For example, the Mayor of Pekalongan shared complaints from fishermen who felt that the existence of the state and government made it difficult because to take care of sea permits alone had to deal with 17 different agencies. The problem centers on the obstacles to improving public services through deregulation and the factors that cause overregulation in Indonesia. This study determined the obstacles to public services and over-regulation. The data used are secondary data collected through literature studies and analyzed qualitatively. This study concludes that the Government has made various efforts to improve intermediate public services through deregulation by enacting several laws and regulations that unify the material of previous laws and regulations. Overregulation occurs in Indonesia due to the unclear development of authority between various institutions. There are still many overlapping laws and regulations in regulating various affairs so the applicable regulations can be said to have been too many. Therefore, there needs to be a firm policy in the division of authority of regulators so that there is no more over-regulation because there are no more overlapping regulations.
Implementation of E-Government in the Public Service Process in Karo Regency Br Majuntak, Wintaria; Hutahaean, Marlan; Riris Pasaribu, Vera Asihna
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1346

Abstract

Importance of administrative completeness in every requirement in registration to obtain services such as school registration, employment status, obtaining health services, obtaining permits, and other services. All require appropriate population administration. However, every human being’s status will change over time, such as employment, marriage, and education. Then it is necessary to make changes. Services for administrative management can already be done online. However, due to a lack of knowledge of technology and information, the implementation of online services is less attractive to the public. This paper aims to examine the digital governance process through the implementation of e-government in the public service process at the Department of Population and Civil Registration, Tanah Karo Regency. The research focus is on implementation performance and the factors that influence the performance of e-government policy implementation. So that researchers can provide research findings that will be used as a reference for the next researcher when comparing implementation performance and factors that influence the current study to the next. Using a qualitative description approach that provides detailed explanations of the problems investigated, it was discovered that the performance of the implementation of population administration services via e-government was as follows: (1) Access to information requirements is easily obtained by the community, but access to all types of services cannot be managed online; (2) People still use online services a little; (3) People still rarely use online services; (4) The implementation of online services is right on target; (5) The process of completing administrative documents is on time; (6) Documents can be printed by the community themselves because their authenticity is guaranteed; (7) Management of documents becomes efficient and effective; Meanwhile, the factors that affect the performance of the first e-government policy implementation are the environmental conditions of the relationship between human resource organizations and the character of the institution. Based on these findings, the proposed policy recommendations need to increase the socialization of services through e-government to the community, carried out by the Information Service Section of the Population and Civil Registration Service of Karo Regency, by inviting the cooperation of sub-district and village officials in providing online service socialization and using social media. Providing service space in each sub- district and village office using the village fund budget, such as the availability of one unit computer, one unit printer, and A4 paper weighing 80 grams, and one person who is able to operate and can teach the community so that the next document management can be done online and can print the results in the office that is already available in the administrative management service room because in the printing place there is not necessarily a paper size like the set.
ANALISIS PERSEPSI MASYARAKAT TENTANG PELAYANAN PADA OBJEK WISATA SI BEA-BEA KABUPATEN SAMOSIR Situmorang, Nadya Pelmawati; Hutahaean, Marlan; Pasaribu, Vera
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.810

Abstract

This study aims to analyze public perceptions of services at the Sibea-Bea tourist attraction in Samosir Regency and identify influencing factors. Sibea-Bea is a rapidly developing, leading tourist destination in the Lake Toba area, with its main attractions being natural panoramas and religious tourism. However, over time, the services provided to tourists have been deemed suboptimal, influencing public perception. The research results show that public perception of services at the Sibea-Bea tourist attraction is generally considered quite good. This is evidenced by the SERVQUAL service quality dimensions, which include physical appearance, reliability, responsiveness, assurance, and empathy. The empathy and assurance dimensions received the highest ratings due to the friendly attitude of the community and the sense of security felt by tourists. However, the physical appearance dimension still faces shortcomings, particularly in public facilities such as toilets, trash cans, and rest areas. Furthermore, limited staffing also hampers optimal service delivery.
Implementasi Peraturan Daerah Nomor 5 Tahun 2022 Tentang Penataan Kawasan Pedagang Kaki Lima Di Kota Medan Sinaga, Sintya Triselpeni; Hutahaean, Marlan; Pasaribu, Johnson
Jurnal Penelitian Inovatif Vol 6 No 2 (2026): JUPIN Mei 2026
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jupin.2359

Abstract

Penelitian ini membahas implementasi Peraturan Daerah Kota Medan Nomor 5 Tahun 2022 tentang penataan kawasan Pedagang Kaki Lima (PKL) di Pasar Medan Metropolitan Trade Center (MMTC) Jalan William Iskandar. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan tersebut serta mengidentifikasi faktor-faktor yang mempengaruhi pelaksanaannya. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif. Data diperoleh melalui wawancara, observasi, dan dokumentasi dengan melibatkan aparat pemerintah, pedagang kaki lima, dan masyarakat. Hasil penelitian menunjukkan bahwa implementasi kebijakan telah dilakukan melalui sosialisasi, pengawasan, dan penertiban, namun pelaksanaannya belum berjalan optimal. Hal ini dipengaruhi oleh faktor komunikasi kebijakan, keterbatasan sumber daya, sikap pelaksana dan pedagang, serta struktur birokrasi dalam pelaksanaan kebijakan. Penelitian ini diharapkan dapat menjadi bahan evaluasi bagi pemerintah daerah dalam meningkatkan efektivitas penataan PKL di kawasan pasar.
Co-Authors Artha Lumban Tobing Br Majuntak, Wintaria Budiman N.P.D Sinaga Dearlina Sinaga Dimpos Manalu Hutabarat, Bonita Minarti E. Johnson Pasaribu Jonson Rajagukguk KARTIKA, ELYARONA Lumbantobing, Idauli MANGARAJA, GUSTRIANA MANURUNG, JULIANA ERNAWATI MONALISA, VERONICA Oktavianti, Veronica Pantas H Silaban Pasaman Silaban Riris Pasaribu, Vera Asihna Sarumaha, Zeni Oktavianis Sianturi, Widia Kartika Sari Sinaga, Dian Veronika Sinaga, Gracy Insani Sinaga, Sintya Triselpeni Situmorang, Nadya Pelmawati Teresia Manalu, Sarah Tobing, Artha L Tobing, Artha L. Vera A.R. Pasaribu ZAMILI, RITA ERNAWATI