Article Per Year (5 Year)
p-Index From 2021 - 2026
2.013
P-Index
This Author published in this journals
All Journal Jurnal Akuntansi dan Pajak Syntax Literate: Jurnal Ilmiah Indonesia Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Ekonomi dan Bisnis Ilomata International Journal of Management Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Jurnal Ilmiah Manajemen Ubhara Al-Muamalat: Jurnal Hukum dan Ekonomi Syari'ah Ilomata International Journal of Management International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Journal of Sustainable Community Development (JSCD) Jurnal Teknologi dan Manajemen Batara Wisnu : Indonesian Journal of Community Services
Alfatih S. Manggabarani
Department Of Management, Faculty Of Economics And Business, Universitas Pembangunan Nasional Veteran Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Syntax Literate: Jurnal Ilmiah Indonesia

 1 
Analisis Pengawasan Seleksi Terbuka Pengisian Jabatan Pimpinan Tinggi Di Instansi Pemerintah oleh Komisi Aparatur Sipil Negara (KASN) Della Damayanti; Mahendro Sumardjo; Alfatih S. Manggabarani
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (104.101 KB) | DOI: 10.36418/syntax-literate.v7i1.6033

Abstract

Penelitian ini merupakan penelitian kualitatif yang bertujuan untuk mengetahui bagaimana pelaksanaan pengisian jabatan pimpinan tinggi secara terbuka di Instansi Pemerintah dan pengawasan yang dilakukan oleh Komisi Aparatur Sipil Negara. Teknik pengumpulan data dalam penelitian ini adalah dengan melakukan wawancara mendalam dengan beberapa narasumber yang terkait dengan proses pelaksanaan seleksi terbuka pengisian jabatan pimpinan tinggi. Hasil Penelitian menunjukkan bahwa pelaksanaan seleksi terbuka pengisian jabatan pimpinan tinggi sudah merubah sistem manajemen ASN dari Close Career System menjadi Open Career System, sebagai sebuah sistem yang baru seleksi terbuka memiliki kelebihan dan kelemahan. Sedangkan pengawasan yang dilakukan KASN selama ini sudah cukup efektif baik secara preventif atau represif. Tujuan akhir dari manajemen ASN di Indonesia adalah manajemen talenta nasional, sehingga proses seleksi dapat diperoleh dari manajemen talenta nasional dan dapat melalui lintas instansi bahkan lintas sektor
Customer Satisfaction Analysis of Sekolah Alam In Depok and Its Implication To Word of Mouth Rizki Arianto; Prasetyo Hadi; Alfatih S Manggabarani
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.784 KB) | DOI: 10.36418/syntax-literate.v7i5.7195

Abstract

The increasing number of schools in Depok in the latest 5 years, forcing the Sekolah Alam Depok to fight in a tight competition. Decreasing the number of registrants in Sekolah Alam Depok is suspiciously caused by the decreasing of Customer satisfaction and the lack the Customer intention in promoting and recommending Sekolah Alam to others. The purpose of this study was to analyse empirically the effect of the Service Quality on the tendency of customer to do Word of Mouth either directly or indirectly through Customer Satisfaction. The research is an empirical study with quantitative approach. The instrument is a questionnaire and analysed by using SEM with smartPLS software. The main result of this study revealed that word of mouth will be more directly influenced by quality service than indirectly through customer satisfaction. Based on the coefficient of influence, where the quality of service has a coefficient of influence of 49.1% directly on word of mouth while the service quality if through customer satisfaction has a coefficient of influence of 17.7% on word of mouth. it shows that actually good quality of service is the key to create word of mouth, and customer satisfaction proved not to have a large impact to increase word of mouth. The conclusion of this study is that good service quality will have implications for the creation of word of mouth either directly or indirectly through customer satisfaction.
Co-Authors A. Heri Iswanto Alfida Alfida Andrey Naufal Arizzki Angga Karta Puspito Astuti, Miguna Cynthia Anggraini Novitasari Della Damayanti Desmintari Erina Oktaviani Faisal Marzuki Farhan Atha Syarif Fitri Yetty Hawariyah Hawariyah Heni Nastiti Iwan Kresna Setiadi Jubaedah Nawir Mahendro Mahendro Sumardjo Maria Assumpta Wikantari Miftah, Munasiron Muhammad Erland Fauzi Muhammad Randhika Priyatna Munashiron Miftah Nunuk Triwahyuningtyas Pangestuti, Dewi Cahyani Praptiningsih Praptiningsih Prasetyo Hadi Prasetyo Hadi Ricky Ramilton Rizki Arianto Siti Hawa Suryani Maryam YUDI NUR SUPRIADI