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ANALISIS KUALITAS LAYANAN TERHADAP LOYALITAS MELALUI KEPUASAN KONSUMEN PENGGUNA JASA TRANSPORTASI KRL COMMUTER LINE Farhan Atha Syarif; Alfatih S. Manggabarani
Jurnal Akuntansi dan Pajak Vol 23, No 1 (2022): JAP : Vol. 23, No. 1, Februari 2022 - Juli 2022
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jap.v23i1.5260

This study uses quantitative methods because to determine the effect of service quality and customer satisfaction on the loyalty of KRL Commuter Line users in DKI Jakarta. KRL Commuter Line is the mainstay of transportation for DKI Jakarta residents. The population of this research is the KRL Commuter Line users in DKI Jakarta. The number of samples used is 100 respondents with purposive sampling method and distributing questionnaires through google form. The analysis technique uses descriptive and inferential analysis with SmartPLS 3.2.9 software. The results of R Square Adjusted for the consumer satisfaction variable are 0.734 or 73.4% and the consumer loyalty variable is 0.606 or 60.6%. The results of hypothesis testing are (1) service quality has a positive and significant effect on customer satisfaction with a value of 0.859, (2) customer satisfaction has a positive and significant effect on consumer loyalty with a value of 0.505, (3) there is a positive and significant effect on service quality on consumer loyalty with value of 0.306, and (4) service quality through satisfaction has a positive and significant effect on consumer loyalty with a value of 0.434.

Analysis of Leadership Behave And Career Development Angga Karta Puspito; Alfatih Sikki Manggabarani; Desmintari
Ilomata International Journal of Management Vol 1 No 4 (2020): October 2020
Publisher : Yayasan Ilomata

This research was conducted to analyze the effect of training, work culture, leadership behaves on the intention of career development of Kantor Imigrasi Kelas I Khusus non-TPI Jakarta Barat. The research sample used was 40 respondents consisting of Kantor Imigrasi Kelas I Khusus non-TPI Jakarta Barat section employees, namely between the Services and Verification of Travel Document, Intelligence, and Investigation Operation, Stay Permit and Immigration Status and Citizenship, Immigration Information System and Technology, Human Resources and Administration. Data analysis in this study using PLS analysis using PLS version 3.2.8 software The results show that training had no significant on career development, training had no significant effect on leadership behave, work cultural had no significant effect on career development, work cultural had no significant effect on career development, leaderships behave had a significant effect on career development on Kantor Imigrasi Kelas I Khusus Non-TPI Jakarta Barat Based on the results of the research conducted, the variable leaderships behave has the most important role because it becomes an intervening variable, which connects training variables to career development variable and works cultural variable to career development variable.

The Effect Of Milenial Generation Characteristics Of Job Satisfaction Relations And Employee Engagement Alfatih Sikki Manggabarani; Faisal Marzuki; Mahendro
Ilomata International Journal of Management Vol 1 No 4 (2020): October 2020
Publisher : Yayasan Ilomata

This research is a quantitative study that aims to determine the Millennial Generation Characteristics of Employee Engagement. The population in this study The study was conducted by taking samples of Millennials who are actively working at Micro Finance companies with a total of 150 respondents. The sample size was taken as many as 150 respondents, with probability sampling methods especially simple random sampling. Data collection was carried out through questionnaires. The analysis technique used is the PLS (Partial Least Square) analysis method. The results of this study indicate that the value of R- Square (R2) Employee Engagement is 0.786 and Employee Satisfaction is 0.647 thus indicating that the contribution of Grit, Worklife Balance, and Jon Resources variables to Employee Engagement and Employee Satisfaction are 0.786 or 78.6% and 0.647 or 64.7%. And the rest is influenced by other factors not examined.

Analysis of Business Processes and Performance of Manufacturing MSMES in Village Cileles Lebak Banten Alfatih Sikki Manggabarani; Munasiron Miftah; Alfida Alfida
Ilomata International Journal of Management Vol 2 No 2 (2021): April 2021
Publisher : Yayasan Ilomata

Business process analysis is a term that has a broad enough meaning for a.structere of different tactics such as simulation and diagnosis, verification and performance analysis of business processes This study aims to 1)analyze the business processes of manufacturing MSMEs ranging from production processes to marketing 2)How problems and constraints on business performance conditions now and in the future 3) What factors cause fluctuating performance of MSMEs , knowing what problems and constraints arise in the business process of MSMEs , 4) Knowing the size of the performance of MSMEs, analyzing the data and concluding the right problem solutions to improve the business processes of MSMEs and.utilizing information technology more maximally for the business processes of MSMEs. So that in the end, it can increase its income more maximally by itself can contribute to increase the income of rural communities. Considering that the village is still classified as a lagging village. The methods used to answer the problems in this study are Location Quotient Analysis (LQ), Descriptive Analysis, and SWOT Analysis. The result of LQ is known that in Kec.Cileles there are 6 sectors that are the base sector, namely agriculture, mining and quarrying, building, trading, home industry and restaurant, finance rental and corporate services, as well as other services, Then the absorption of labor dominant sector is in the processing industry sector. While swot results are known that the strategy that can be done is to maximize the potential of the industrial sector of holticulture product processing, improve the quality of human resources, and provide specifications on the type of superior products.

Analisis Kualitas Layanan Mesin EDC terhadap Kepuasan Merchant dengan Pengukuran Kano Ricky Ramilton; Prasetyo Hadi; Alfatih S. Manggabarani
Ekonomi dan Bisnis Vol 6, No 2 (2019): Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Pembangunan Nasional Veteran Jakarta

Penelitian ini dilakukan untuk menentukan kualitas mesin EDC terhadap kepuasan merchant Bank Mandiri Region IV Jakarta ke dalam model Kano, dan juga menghitung CS-Coefficient untuk menentukan dampak setiap atribut terhadap kepuasan dan ketidakpuasan merchant. Studi ini menggunakan 18 atribut untuk mengukur kepuasan merchant. Atribut ini digunakan untuk menemukan atribut mana yang memiliki efek yang besar terhadap kepuasan dan ketidakpuasan. Perhitungan CS-Coefficient menunjukkan bahwa nilai tertinggi dan atribut yang mempengaruhi kepuasan berjumlah dua atribut, dengan nilai yang lebih baik yaitu 0,565 dalam atribut nomor 7 yaitu staf bank memberikan pelatihan kasir untuk merchant seperti prosedur penggunaan mesin EDC dan juga atribut nomor 12 berjumlah 0,543 yaitu staf perbankan merespon secara cepat terhadap complain dari merchant. Atribut yang memiliki dampak ketidakpuasan dengan nilai -0,632 adalah atribut nomor 15 yaitu bank menyediakan sebuah penggantian mesin EDC yang cacat. Berdasarkan hadil studi ini, dapat disimpulkan bahwa kepuasan merchant dapat ditingkatkan. Staf perbankan dapat memberikan training terhadap kasir utnuk merchant seperti prosedur penggunaan mesin EDC dan staf bank merespon secara cepat complain merchant.

Analisis Kepuasan Pelanggan Produk Kosmetik Emina Erina Oktaviani; Alfatih S Manggabarani; Dewi Cahyani Pangestuti
Journal of Sustainable Community Development (JSCD) Vol 3 No 2 (2021): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v3i2.51

Penelitian ini merupakan penelitian kuantitatif yang dirancang untuk membuktikan dan menganalisis pengaruh harga, citra merek dan kualitas produk terhadap kepuasan pelanggan kosmetik Emina. Populasi dalam penelitian ini adalah pelanggan yang pernah membeli atau sedang menggunakan kosmetik Emina di Kecamatan Bogor Barat Kota Bogor. Besar sampel yang digunakan adalah 100 responden, dan digunakan metode non-probability sampling dengan jenis purposive sampling. Pengumpulan data dilakukan dengan menyebarkan kuesioner melalui formulir google form. Teknik analisis data yang digunakan adalah metode partial least square (PLS). Hasil penelitian ini menunjukkan bahwa variabel harga, citra merek dan kualitas produk berpengaruh signifikan dan signifikan terhadap kepuasan pelanggan.

The Effect of the Implementation of Human Resource Score Card on Performance at Permata Depok Hospital Hawariyah Hawariyah; Acim Heri Iswanto; Alfatih S. Manggabarani; Yudi Nur Supriadi
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 2 No. 3 (2022): June | International Journal of Business, Technology and Organizational Behavio
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v2i3.198

Performance is assessed to see the extent to which the actions taken by a person in carrying out certain jobs/activities within an organization or company by carrying out the principles of the right mechanism or method in comparing what is done with the results achieved. The purpose of this study was to prove the effectiveness of the human resource score card (competence, job description and measurement) on performance at Permata Depok Hospital. The research method used is descriptive quantitative. The research sample was 100 employees of Permata Depok Hospital. The research instrument in the form of a questionnaire and data analysis using Structural Equation Modeling with Partial Least Square (PLS). The results of the study found that competence had a positive effect on employee performance at Permata Depok Hospital with tcount 3.904 > ttable 1.986. job description has a positive effect on employee performance at Permata Depok Hospital with tcount 4,620 > t table 1,986. The measurement has a positive effect on employee performance at Permata Depok Hospital with tcount 4,620 > ttable 1,986. Competence and Job description, Measurement have a positive effect on employee performance at Permata Depok Hospital with tcount 2,540 > ttable 1,986. The conclusion of the study is that there is an effect of human resource score card (competence, job description and measurement) on performance at Permata Depok Hospital. Research suggestions need to accelerate the procurement of Hospital Information Systems (SIRS). Information integration is a key element in hospital management. Integrated information allows planning, control and supervision to be carried out properly, quickly, precisely and directed. Keywords : job description, measurement, performance, HR scorecard

Analisis Kepuasan Nasabah Mobile Banking Pada Bank BCA Cynthia Anggraini Novitasari; Alfatih Sikki Manggabarani; Miguna Astuti
Jurnal Teknologi dan Manajemen Vol. 19 No. 2 (2021): JURNAL TEKNOLOGI DAN MANAJEMEN
Publisher : Politeknik STMI Jakarta

Penelitian ini dilaksanakan dengan tujuan mengetahui: (1) apakah kualitas layanan berpengaruh secara signifikan terhadap kepuasan nasabah mobile banking BCA (2) apakah kepercayaan nasabah berpengaruh secara signifikan terhadap kepuasan nasabah mobile banking BCA. Populasi yang dipergunakan yakni pengguna layanan mobile banking BCA, dengan sampel sejumlah 75 individu, melalui metode non-probability sampling terutama accidental sampling. Data oleh peneliti diperoleh dengan menyebarkan kuesioner melalui google form dimana disebar melalui media sosial. Teknik analisisnya mempergunakan Partial Least Square (PLS), dan diperoleh hasil, (1) kualitas layanan berpengaruh signifikan terhadap kepuasan nasabah pada bank BCA dengan nilai koefisien jalur sebesar 0,318. (2) kepercayaan berpengaruh signifikan terhadap kepuasan nasabah pada bank BCA dengan nilai koefisien jalur sebesar 0,602. Berlandasakan hasil itu, BCA perlu mempertahankan kualitas layanannya dan kepercayaan nasabah mobile banking BCA sebab bisa memberikan pengaruh terhadap kepuasan nasabah.

Analysis of Leadership Behave And Career Development Angga Karta Puspito; Alfatih Sikki Manggabarani; Desmintari
Ilomata International Journal of Management Vol 1 No 4 (2020): October 2020
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v1i4.165

This research was conducted to analyze the effect of training, work culture, leadership behaves on the intention of career development of Kantor Imigrasi Kelas I Khusus non-TPI Jakarta Barat. The research sample used was 40 respondents consisting of Kantor Imigrasi Kelas I Khusus non-TPI Jakarta Barat section employees, namely between the Services and Verification of Travel Document, Intelligence, and Investigation Operation, Stay Permit and Immigration Status and Citizenship, Immigration Information System and Technology, Human Resources and Administration. Data analysis in this study using PLS analysis using PLS version 3.2.8 software The results show that training had no significant on career development, training had no significant effect on leadership behave, work cultural had no significant effect on career development, work cultural had no significant effect on career development, leaderships behave had a significant effect on career development on Kantor Imigrasi Kelas I Khusus Non-TPI Jakarta Barat Based on the results of the research conducted, the variable leaderships behave has the most important role because it becomes an intervening variable, which connects training variables to career development variable and works cultural variable to career development variable.

The Effect Of Milenial Generation Characteristics Of Job Satisfaction Relations And Employee Engagement Alfatih Sikki Manggabarani; Faisal Marzuki; Mahendro
Ilomata International Journal of Management Vol 1 No 4 (2020): October 2020
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v1i4.166

This research is a quantitative study that aims to determine the Millennial Generation Characteristics of Employee Engagement. The population in this study The study was conducted by taking samples of Millennials who are actively working at Micro Finance companies with a total of 150 respondents. The sample size was taken as many as 150 respondents, with probability sampling methods especially simple random sampling. Data collection was carried out through questionnaires. The analysis technique used is the PLS (Partial Least Square) analysis method. The results of this study indicate that the value of R- Square (R2) Employee Engagement is 0.786 and Employee Satisfaction is 0.647 thus indicating that the contribution of Grit, Worklife Balance, and Jon Resources variables to Employee Engagement and Employee Satisfaction are 0.786 or 78.6% and 0.647 or 64.7%. And the rest is influenced by other factors not examined.

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