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THE EFFECT OF CORE COMPETENCIES, TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION ON PERFORMANCE MODERATED BY WORK ENVIRONMENT IN Rahayu Lestari, Melati; Rachmat, Basuki; Prawitowati, Tjahjani; Yulianti, Emma
JURNAL EKBIS Vol 25 No 2 (2024): JURNAL EKBIS (ANALISIS, PREDIKSI DAN INFORMASI)
Publisher : Universitas Islam Lamongan

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Post Covid-19 Pandemic, PT Wings Surya Surabaya Wonocolo District still applies operational work standards during the pandemic. The quality and quantity of core competencies have certainly changed employees. This study examines: (1) the influence of core competencies and leadership styleon job satisfaction at PT Wings Surya Surabaya Wonocolo District. (2) The influence of core competencies and leadership style on employee performance at PT Wings Surya Surabaya Wonocolo District. (3) The influence of job satisfaction on employee performance which is strengthened by the work environment at PT Wings Surya Surabaya Wonocolo District. The research method used is descriptive analysis using the Likert scale as a questionnaire measuring tool and the help of the War-PLS7.0 data processing application. The results of the study show (1) core competencies and leadership styles have a significant effect on performance and performance, (2) through job satisfaction, core competency styles do not have an effect on performance, (3) the work environment is unable to moderate satisfaction with performance. The implications of the research that emerge are the success of active and transformative leaders in the company and the attitudes and character of each employee's competence are able to influence performance and job satisfaction for the better, but a comfortable, safe and clean work environment is still unable to be a factor that strengthens employee satisfaction to improve performance.

ANALISIS PENGARUH SERVICE QUALITY, PERCEIVED VALUE DAN SERVICE DELIVERY TERHADAP CUSTOMER SATISFACTION PADA NASABAH BANK BCA DI KOTA SURABAYA Salwa Sabili Azzahra; Basuki Rachmat; Trisa Indrawati
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 1 (2025): Edisi Januari - April 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i1.5272

Pada era globalisasi seperti sekarang, kehidupan modern berkaitan dengan teknologi internet yang berkembang pesat sesuai dengan perkembangan zaman. Sektor perbankan memanfaatkan dan menjadikan sebuah peluang untuk mengembangkan layanannya sehingga semakin mudah untuk digunakan oleh masyarakat. Penelitian ini bertujuan untuk mengkaji pengaruh dari kualitas layanan, nilai yang dirasakan, dan pengiriman layanan terhadap kepuasan pelanggan pada nasabah Bank BCA di Surabaya. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan teknik non-probability sampling, lebih spesifik menggunakan judgement sampling. Responden yang terlibat adalah nasabah Bank BCA yang memenuhi kriteria seperti berusia minimal 17 tahun, telah menjadi nasabah selama lebih dari setahun, termasuk nasabah funding, dan telah melakukan transaksi setidaknya satu kali dalam tiga bulan terakhir. Sebanyak 300 responden dipilih untuk diambil sampelnya dengan menggunakan kuesioner sebagai alat pengumpulan data. Untuk menganalisis data, penelitian ini menggunakan metode Structural Equation Modelling (SEM) dengan pendekatan Partial Least Square (PLS) yang dianalisis menggunakan software SmartPLS versi 4. Hasil penelitian menunjukkan adanya pengaruh positif yang signifikan antara kualitas layanan, nilai yang dirasakan, dan pengiriman layanan terhadap kepuasan pelanggan

Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya Farah Alya Abidah; Rachmat, Basuki
Journal of Business & Banking Vol 14 No 02: November-April 2025
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v14i02.5016

This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service. This research uses a quantitative method with a descriptive approach, with data obtained through a survey of 363 respondents and analyzed using SmartPLS 3.0. The results showed that service quality significantly impacts customer trust, satisfaction, and loyalty, with trust and satisfaction also increasing customer loyalty. The results of this study highlight the importance of implementing high-quality services that include tangible, reliability, responsiveness, empathy, and assurance elements. The implications of this study suggest that Bank Mandiri needs to provide training to employees to improve the quality of interactions as well as create more innovative customer loyalty programs and ensure the security of customer data by developing a high-tech security system. These efforts are critical to maintaining customer trust and fostering a stronger long-term relationship between Bank Mandiri and its customers.

Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya Farah Alya Abidah; Rachmat, Basuki
Journal of Business & Banking Vol 14 No 02 (2025): November-April 2025
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service. This research uses a quantitative method with a descriptive approach, with data obtained through a survey of 363 respondents and analyzed using SmartPLS 3.0. The results showed that service quality significantly impacts customer trust, satisfaction, and loyalty, with trust and satisfaction also increasing customer loyalty. The results of this study highlight the importance of implementing high-quality services that include tangible, reliability, responsiveness, empathy, and assurance elements. The implications of this study suggest that Bank Mandiri needs to provide training to employees to improve the quality of interactions as well as create more innovative customer loyalty programs and ensure the security of customer data by developing a high-tech security system. These efforts are critical to maintaining customer trust and fostering a stronger long-term relationship between Bank Mandiri and its customers.

Retrofit Mesin Emco CNC VMC-200 Rachmat, Basuki
Indonesian Journal of Laboratory Vol 7, No 1 (2024)
Publisher : Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijl.v7i1.77391

Mesin Emco CNC VMC-200 yang dimiliki Departemen Teknik Mesin dan Industri sejak tahun 1990 termasuk dalam golongan mesin kelas industri, meskipun dengan skala terbatas, kondisi saat ini Controller yang ada sudah tertinggal untuk mengikuti perkembangan teknologi. Perubahan besar dari sistem elektonik yang terjadi sehingga modul-modul untuk mengontrol gerakan motor listrik menjadi lebih sedehana, cukup diwakili 2 buah controller yang masing-masing berfungsi sebagai CPU dan Interface controller yang berfungsi memberi perintah kepada motor listrik di setiap sumbunya serta servo motor utama. Pemeriksaan kembali juga pada mekaniknya karena usia mesin dan terjadi keausan, sehingga komponen yang ada sudah tidak berfungsi secara normal. Komponen mekanik sering terjadi kerusakan karena gesekan pada kopling encoder masing-masing sumbu dan sistem ATC, pada ballscrew karena terjadi gesekan antar komponen sehingga aus atau pecah. Berdasarkan hal-hal tersebut, maka perlu di-retrofit pada controller atau elektronik dan pemerikasaan ulang pada mekanik yang harus diganti dengan yang baru sehingga mesin dapat digunakan lagi dengan hasil yang lebih baik. Setelah kedua bagian diperbaiki mesin ini dapat dioperasikan lebih mudah untuk proses kirim data dan hasil pemesinan sesuai dimensi dan ketelitian yang dikendaki.

The effect of work engagement, organizational commitment, and innovative behavior on employee performance Salatun, Ria Andriatna; Rachmat, Basuki; Prawitowati, Tjahjani
Manajemen dan Bisnis Vol 24, No 2 (2025): September 2025
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v24i2.969

This study aims to examine the effect of work engagement, organizational commitment, and innovative behavior on employee performance at the Public Health Centre in the North Surabaya area. This study employs a quantitative approach, collecting data through questionnaires. The research sample consisted of 186 Public Health Centre employees in the North Surabaya area who had worked as health workers for at least one year and were working at the Surabaya Health Center in the North Region at the time of the study, who were selected by purposive sampling. Data were analyzed using Structural Equation Modelling (SEM) techniques with Partial Least Square (PLS). The results showed that work engagement, organizational commitment, and innovative behavior have a significant positive effect on employee performance. This study suggests that the Public Health Centre design a strategic program to improve work engagement and organizational commitment by creating a conducive work environment, forming a solid work team, and creating an environment that supports innovative behavior to improve the performance of Public Health Centre employees. The findings provide practical implications that increasing work engagement and organizational commitment, as well as creating an environment that supports innovative behavior, will automatically improve the performance of public health service employees.

Analysis of the Relationship Between Service Quality, Healthcare Facilities, Patient Satisfaction, and the Intention To Migrate BPJS Patients to Other Healthcare Facilities at Wonokusumo Health Center: Analisis Hubungan Antara Kualitas Layanan, Fasilitas Kesehatan, Kepuasan Pasien, dan Niat untuk Memindahkan Pasien BPJS ke Fasilitas Kesehatan Lain di Pusat Kesehatan Wonokusumo Puspitasari, Tri; Burhanudin; Rachmat, Basuki
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 11 No. 2 (2025): September: JBMP Vol.11 No. 2 2025
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v11i2.2230

The increasing number of patient visits at the Wonokusumo Community Health Center demonstrates the importance of first-level healthcare facilities (FKTP) as the frontline of the National Health Insurance (JKN) service. Wonokusumo Community Health Center experienced a decline in patient satisfaction, leading to a desire to migrate to other healthcare facilities. This study aims to analyze the relationship between service quality and healthcare facilities on patient satisfaction and their impact on BPJS patient migration intentions. A quantitative approach was used with the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. The sample consisted of 252 BPJS patients using Maternity and Child Health (KIA) clinic services, selected using the purposive sampling technique. The results showed that service quality had a p-value of 0.003 and health facilities had a p-value of 0.007, both significantly influencing patient satisfaction, while patient satisfaction significantly influenced the desire to migrate with a p-value of 0.000. Health facilities and service quality did not significantly influence the desire to migrate for BPJS patients, with p-values of 0.161 and 0.101, respectively. This study provides important implications for the management of community health centers, focusing on improving service quality and facilities to maintain patient loyalty.

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