Article Per Year (5 Year)
p-Index From 2021 - 2026
2.557
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Reproduksi TEKMAPRO Journal of Industrial Engineering and Management Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking JURNAL MANAJEMEN MOTIVASI Majalah Ekonomi MABIS: Manajemen dan Bisnis Jurnal Ilmu Manajemen JURNAL EKSBIS Revitalisasi : Jurnal Ilmu Manajemen Public Corner Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Laboratory Jurnal Abdimas Sangkabira International Journal of Social Science Jurnal Kedaymas Borobudur Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Ilmu Manajemen
Basuki Rachmat
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

Published : 23 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 23 Documents
Search

 1   2   3 
Pengaruh service quality, trust, customer satisfaction, terhadap customer loyalty nasabah bank mandiri di Surabaya Farah Alya Abidah; Rachmat, Basuki
Journal of Business & Banking Vol 14 No 02: November-April 2025
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v14i02.5016

Abstract

This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service. This research uses a quantitative method with a descriptive approach, with data obtained through a survey of 363 respondents and analyzed using SmartPLS 3.0. The results showed that service quality significantly impacts customer trust, satisfaction, and loyalty, with trust and satisfaction also increasing customer loyalty. The results of this study highlight the importance of implementing high-quality services that include tangible, reliability, responsiveness, empathy, and assurance elements. The implications of this study suggest that Bank Mandiri needs to provide training to employees to improve the quality of interactions as well as create more innovative customer loyalty programs and ensure the security of customer data by developing a high-tech security system. These efforts are critical to maintaining customer trust and fostering a stronger long-term relationship between Bank Mandiri and its customers.
Analysis of the Influence of Service quality on Customer Satisfaction and Loyalty at Bank BCA in Surabaya Fadia, Nevy; Rachmat, Basuki; Indrawati, Trisa
Tekmapro Vol. 20 No. 2 (2025): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v20i2.889

Abstract

This study aims to anslyze the influence of service quality on customer satisfaction and loyalty at Bank BCA in Surabaya. Service quality is a crucial factor in the banking industry as it affects customer satisfaction, which ultimately impacts their loyalty. This research employs a quantitative method with data collection conducted to Bank BCA customers. The data analysis technique used is regression analysis with the assistance of statistical software. The result of the study indicate that service quality has a positive and significant effect on customer satisfaction. Furthermore, customer satisfaction also has a positive and significant effect on customer loyalty. These findings suggest that the higher the service quality provided by Bank BCA, the higher the level of customer satisfaction, which in turn enhances their loyalty to the bank. Therefore, Bank BCA need to continuously improve its service quality to maintain customer satisfaction and loyalty. Keywords: corporate image, service quality, customer satisfaction, customer loyalty.
Retrofit Mesin Emco CNC VMC-200 Rachmat, Basuki
Indonesian Journal of Laboratory Vol 7, No 1 (2024)
Publisher : Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijl.v7i1.77391

Abstract

Mesin Emco CNC VMC-200 yang dimiliki Departemen Teknik Mesin dan Industri sejak tahun 1990 termasuk dalam golongan mesin kelas industri, meskipun dengan skala terbatas, kondisi saat ini Controller yang ada sudah tertinggal untuk mengikuti perkembangan teknologi. Perubahan besar dari sistem elektonik yang terjadi sehingga modul-modul untuk mengontrol gerakan motor listrik menjadi lebih sedehana, cukup diwakili 2 buah controller yang masing-masing berfungsi sebagai CPU dan Interface controller yang berfungsi memberi perintah kepada motor listrik di setiap sumbunya serta servo motor utama. Pemeriksaan kembali juga pada mekaniknya karena usia mesin dan  terjadi keausan, sehingga komponen yang ada sudah tidak berfungsi secara normal. Komponen mekanik sering terjadi kerusakan karena gesekan  pada kopling encoder masing-masing sumbu dan sistem ATC, pada ballscrew karena terjadi gesekan antar komponen sehingga aus atau pecah. Berdasarkan hal-hal tersebut, maka perlu di-retrofit pada controller atau elektronik dan pemerikasaan ulang pada mekanik yang harus diganti dengan yang baru sehingga mesin dapat digunakan lagi dengan hasil yang lebih baik. Setelah kedua bagian diperbaiki mesin ini dapat dioperasikan lebih mudah untuk proses kirim data dan hasil pemesinan sesuai dimensi dan ketelitian yang dikendaki.
The effect of work engagement, organizational commitment, and innovative behavior on employee performance Salatun, Ria Andriatna; Rachmat, Basuki; Prawitowati, Tjahjani
Manajemen dan Bisnis Vol 24, No 2 (2025): September 2025
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v24i2.969

Abstract

This study aims to examine the effect of work engagement, organizational commitment, and innovative behavior on employee performance at the Public Health Centre in the North Surabaya area. This study employs a quantitative approach, collecting data through questionnaires. The research sample consisted of 186 Public Health Centre employees in the North Surabaya area who had worked as health workers for at least one year and were working at the Surabaya Health Center in the North Region at the time of the study, who were selected by purposive sampling. Data were analyzed using Structural Equation Modelling (SEM) techniques with Partial Least Square (PLS). The results showed that work engagement, organizational commitment, and innovative behavior have a significant positive effect on employee performance. This study suggests that the Public Health Centre design a strategic program to improve work engagement and organizational commitment by creating a conducive work environment, forming a solid work team, and creating an environment that supports innovative behavior to improve the performance of Public Health Centre employees. The findings provide practical implications that increasing work engagement and organizational commitment, as well as creating an environment that supports innovative behavior, will automatically improve the performance of public health service employees.
ANALISIS PENGARUH SERVICE QUALITY, PERCEIVED VALUE DAN SERVICE DELIVERY TERHADAP CUSTOMER SATISFACTION PADA NASABAH BANK BCA DI KOTA SURABAYA Azzahra, Salwa Sabili; Rachmat, Basuki; Indrawati, Trisa
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 1 (2025): Edisi Januari - April 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i1.5272

Abstract

Pada era globalisasi seperti sekarang, kehidupan modern berkaitan dengan teknologi internet yang berkembang pesat sesuai dengan perkembangan zaman. Sektor perbankan memanfaatkan dan menjadikan sebuah peluang untuk mengembangkan layanannya sehingga semakin mudah untuk digunakan oleh masyarakat. Penelitian ini bertujuan untuk mengkaji pengaruh dari kualitas layanan, nilai yang dirasakan, dan pengiriman layanan terhadap kepuasan pelanggan pada nasabah Bank BCA di Surabaya. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan teknik non-probability sampling, lebih spesifik menggunakan judgement sampling. Responden yang terlibat adalah nasabah Bank BCA yang memenuhi kriteria seperti berusia minimal 17 tahun, telah menjadi nasabah selama lebih dari setahun, termasuk nasabah funding, dan telah melakukan transaksi setidaknya satu kali dalam tiga bulan terakhir. Sebanyak 300 responden dipilih untuk diambil sampelnya dengan menggunakan kuesioner sebagai alat pengumpulan data. Untuk menganalisis data, penelitian ini menggunakan metode Structural Equation Modelling (SEM) dengan pendekatan Partial Least Square (PLS) yang dianalisis menggunakan software SmartPLS versi 4. Hasil penelitian menunjukkan adanya pengaruh positif yang signifikan antara kualitas layanan, nilai yang dirasakan, dan pengiriman layanan terhadap kepuasan pelanggan
Pendampingan Kemasan Produk Pada UKM Yulifood Surabaya Rachmat, Basuki; Indrawati, Trisa; Dhorifi, Ahmad; Iramani, Rr.; Harsono, Soni; Widyantoro, Harry; Ronny
Jurnal KeDayMas: Kemitraan dan Pemberdayaan Masyarakat Vol. 5 No. 1 (2025): Januari 2025
Publisher : Research Center and Community Services (PPPM) Universitas Hayam Wuruk "Perbanas" Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/kedaymas.v7i1.5043

Abstract

UKM Yulifood merupakan salah satu UKM kuliner yang berlokasi di Surabaya Barat, dengan produk makanan dan minuman olahan. Walaupun mengalami perkembangan yang baik, UKM Yulifood dihadapkan pada tingkat persaingan yang semakin tajam, sehingga diperlukan terobosan baru untuk meningkatkan penjualan produknya. Berdasarkan hasil observasi dan diskusi yang dilakukan oleh tim pengabdian masyarakat Universitas Hayam Wuruk Perbanas pada pemilik UKM Yulifood, diperoleh informasi bahwa menghadapi persaingan yang semakin tajam, salah satu strategi yang dapat dilakukan adalah meningkatkan kualitas kemasan produk. Selama ini kemasan produk mitra masih sederhana, menggunakan kemasan plastik. Kemasan yang sederhana ini dirasa kurang menarik dan dapat berdampak pada kurangnya minat membeli. Berdasarkan kondisi yang dihadapi mitra dan informasi dari berbagai literatur bahwa kualitas kemasan produk berperan penting dalam meningkatkan penjualan, maka pengabdian masyarakat ini dilakukan dengan tujuan memberikan pendampingan, yaitu: 1) meningkatkan pemahaman kemasan produk, dan 2) membantu merancang kemasan baru produk mitra. Pelaksanaan pendampingan dilaksanakan melalui tiga tahap, yaitu pra-pendampingan, pendampingan, dan pelaporan. Materi pendampingan dikelompokkan menjadi dua, yaitu materi pemahaman kemasan produk, dan materi perancangan desain kemasan produk. Hasil pendampingan adalah adanya peningkatan pemahaman mitra akan pentingnya kemasan produk, dan alternatif rancangan baru kemasan produk yang ditawarkan kepada mitra.
The Influence of Health Service Quality, Perceived Value, and Perceived Price on Patient Loyalty and Patient Satisfaction Jannah, Weni Miftachul; Rachmat, Basuki
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5158

Abstract

This study aims to analyze the influence of health service quality, perceived value, and perceived price on patient loyalty and satisfaction at the Benowo Community Health Center in Surabaya. The method used is a quantitative approach with explanatory research. Data were collected through a closed-ended questionnaire administered to 397 respondents and analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS 4.0. The results of the study indicate that healthcare service quality, Perceived Value, and Perceived Price have a positive and significant influence on patient satisfaction and loyalty. These findings emphasize the importance of professional service, appropriate pricing, and perceived value in building loyalty toward public health services. This study suggests improving service quality based on empathy, price transparency, and leveraging digital technology as strategies to strengthen patient satisfaction and loyalty.
EVALUATION OF UTILIZATION ACTIVITIES OF DIGITAL MARKETING LANDING PAGES FOR SMALL BUSINESSES AT SALES VOLUME Chandra, Eddy; Basuki Rachmat
International Journal of Social Science Vol. 4 No. 6: April 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i6.9613

Abstract

Thisistudy is a form ofievaluation of activitiesicarried out byesmall clothing business owners in RW 02 TlogomasMMalang with the aim ofeidentifying problems, causes and finding solutions. Aftereobtaining informationefrom sources oreinformants who were contacted that; in general,enamely 55% since June 2024 haveenot had an impact on increasing sales, then 25% saidethere was an increase inesales while 15% said sales were relatively stable andethere were 5% whoeexperienced a decrease inesales results. The main cause of theeproblem faced is the lackeof ability to utilize 'landingepages', namely 60%, and only 30% caneutilize the media and 10% onlyetry and doenot use 'landing pages' as a medium forepromotion. Theseeresults certainlyeneed to be followed up, namely by providing maximumetraining for the use of 'landingepages' for the small business owners in question.
Analisis Perbedaan Keterikatan Kerja Karyawan Milenial dan Faktor yang Mempengaruhi pada Karyawan BUMN di Indonesia Widyantoro, Harry; Nurhadi, Mochamad; Rachmat, Basuki
Jurnal Ilmu Manajemen Vol. 14 No. 1 (2024): Jurnal Ilmu Manajemen
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/jim.v14i1.323

Abstract

This study aims to explore the differences in Employee Engagement in millennial employees of PT. Infomedia Nusantara are based on gender differences with Employee Job Satisfaction and Job Resilience being factors that influence employee work engagement with gender moderation. The sampling technique used a saturated sample method on all millennial employees at PT Infomedia Nusantara (Telkom Group) with 126 respondents. The research instrument uses a Likert scale of 1 to 7 which is tested for validity and reliability to ensure that the instruments used in the study are valid and reliable. The analysis technique uses a Structural Equation Model with Partial Least Square (SEM-PLS). The results showed that Employee Resilience and Millennial Employee Satisfaction of PT. Infomedia Nusantara were able to positively influence Employee Engagement, while gender differences did not moderate the influence between resilience and job satisfaction on job attachment.
The Effect of Service Quality, E-WOM, and Patient Satisfaction on Revisit Intention Moderated by Health Consciousness at Wonokusumo Public Health Center Retno, Citra Widya; Rachmat, Basuki
JURNAL MANAJEMEN MOTIVASI Vol 21 No 2 (2025): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v21i2.8143

Abstract

This study aims to analyse the effect of service quality, electronic word of mouth (e-WOM), and patient satisfaction on patient revisit intentions at Wonokusumo Public Health Centre, with health consciousness as a moderating variable. Despite its strategic role in promoting public health, patient visits have not significantly increased despite service innovations. Using a quantitative approach and a sample of 252 respondents. The results of this study indicate that service quality significantly affects patient revisit intention, patient satisfaction, and electronic word of mouth (e-WOM). However, patient satisfaction and e-WOM do not considerably affect revisit intention, and health consciousness does not moderate the relationship between satisfaction and e-WOM. This study suggests that Wonokusumo Health Center are expected to focus on improving service quality dimensions to strengthen patient satisfaction and indirectly enhance revisit intention. Furthermore, future studies should explore alternative moderating factors influencing the relationship between satisfaction and patient behaviour. This study suggests that Wonokusumo Health Center is expected to focus on improving service quality dimensions to strengthen patient satisfaction and indirectly enhance revisit intention
Co-Authors ,, Indrayati Al Widyo Purwoko Al-Hanaan, Muhammad Fadhlillah Azzahra, Salwa Sabili Bambang Kasatriyanto Dhorifi, Ahmad Eddy Chandra Emma Yulianti Erlinda, Sela Sefrina Ernawati, Widi Dwi Fadia, Nevy Farah Alya Abidah Hadi Ashar Harry Widyantoro Ima Kristanti Jannah, Weni Miftachul Kamaluddin, Ahmad Leliek Agung Haldoko Mochamad Nurhadi, Mochamad Noviati Fuada Putri Ayu Berlianingtyas Raden Rizki Ansanta Rahayu Lestari, Melati Rahayu, Karisma Sri Retno Nur Handayani Retno, Citra Widya Ronny Ronny Ronny Rr. Iramani Salatun, Ria Andriatna Soedarso, Elvyra Handayani Soni Harsono Sri Wahyuni Tjahjani Prawitowati Totih Ratna Sondari Setiadi Trisa Indrawati Wahyudi Wahyudi Winda Diah Puspita Rini Yusna, Yusna