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Journal : JURNAL BISNIS STRATEGI

INFORMASI, ORIENTASI PASAR, DAN IMPLEMENTASI STRATEGI DIFERENSIASI TERHADAP KUALITAS LAYANAN DALAM MENCAPAI KEUNGGULAN BERSAING (STUDI KASUS PADA RUMAH SAKIT ISLAM SULTAN AGUNG SEMARANG) Raharjo, Susilo Toto; Poerbantoro, Heri
JURNAL BISNIS STRATEGI Vol 16, No 2 (2007): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1362.721 KB) | DOI: 10.14710/jbs.16.2.27-43

Abstract

This research is conducted on the basis of, or because of, the difference of research view/ the gap research concerning influence of service quality in improving competitive advantage. Research of Churchill (1994) yields conclusion, that quality of service more is having an effect on profitability than on company competitive advantage. Whlle research of James L Wahlers (1994) and Kohli (1997) yields conclusion which much the same to, that quality of service have an effect on competitive advantage. According to Kutcher (2000), competitive advantage is also influenced by strategy implementation of differentiation. There are some factors influencing the quality of service (Servqual), for example usage of information technology and company orientation.At healthcare industry, quality of service represent key factor in improving competitive advantage. This research is done at hospital which is its service indicator still under efficiency boundary/limit, where this problem depict the quality of service which still lower and competitive advantage position less beneficial.This research use all structural functionaries/officers in all management level from board of directors till supervisor as research object. Data collecting is done with enquette method which filled by the structural officers. By using SEM, it is found that quality of service influenced by usage of information technology and market orientation. Furthermore, It is found that quality of service and implementation of differentiation strategy have an effect on competitive advantage. This research model can fulfill specified criterion of "goodness of fit.” Pursuant to this matter, hence suggested that company improve competitive advantage through improvement of service quality and correct implementation of differentiation strategy.
ANALISIS KINERJA BEA CUKAI INDONESIA YANG DIPENGARUHI OLEH BUDAYA ORGANISASI, PARTISIPASI STAKEHOLDER, TEKNOLOGI INFORMASI, DAN TRANSFER OF KNOWLEDGE Dharmawan, Aditya; Raharjo, Susilo Toto; Kusumawardhani, Amie
JURNAL BISNIS STRATEGI Vol 27, No 2 (2018): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1086.185 KB) | DOI: 10.14710/jbs.27.2.110-122

Abstract

Peningkatan kinerja organisasi publik, khususnya Bea dan Cukai (Direktorat Jederal Bea dan Cukai) di Indonesia dipengaruhi oleh beberapa faktor.Penelitian dilakukan dengan menganalisis faktor-faktor yang mempengaruhi kinerja organisasi, yaitu variabel budaya organisasi, variabel partisipasi stakeholder, variabel teknologi informasi dan variabel transfer of knowledge serta menggunakan ukuran organisasi sebagai variabel kontrol.Berangkat dari permasalahan penelitian, yaitu bagaimana meningkatkan kinerja organisasi pada instansi Direktorat Jenderal Bea dan Cukai dengan memperhatikan faktor-faktor yang mempengaruhi kinerja organisasi tersebut.Sampel penelitian berjumlah 107 responden dengan tingkat respon 100%.Responden pada penelitian ini adalah pegawai DJBC yang berasal dari Kantor Pengawasan dan Pelayanan Bea dan Cukai(KPPBC) dan Kantor Pelayanan Utama (KPU) Bea dan Cukai se-Indonesia dan dianggap mewakili unit kerjanya masing-masing.Alat yang digunakan untuk menganalisis adalah Structural Equation Modeling (SEM) pada program software AMOS 24.Hasil pengolahan data menggunakan SEM untuk model teoritis telah memenuhi goodness of fit, dengan nilai Chi Square = 195.916(tanpa variabel control)/213.185(dengan variabel control), CMIN/DF = 1.037(tanpa variabel control)/1.035(dengan variabel control), Probability= 0.350(tanpa variabel control)/0.351(dengan variabel control), GFI = 0.863(tanpa variabel control)/0.860(dengan variabel control), AGFI = 0.817(tanpa variabel control)/0.813(dengan variabel control), TLI = 0.994(tanpa variabel control)/0.993(dengan variabel control), CFI = 0.995(tanpa variabel control)/0.995(dengan variabel control), RMSEA = 0.019(tanpa variabel control)/0.018(dengan variabel control). Dari empat hipotesis yang diuji, semua hipotesis dinyatakan diterima. Transfer of knowledge, teknologi informasi, dan partisipasi stakeholder berpengaruh signifikan terhadap kinerja organisasi pada α=5%, sementara budaya organisasi berpengaruh terhadap kinerja organisasi dengan signifikansi α=10%. Selain itu, ukuran organisasi sebagai variabel kontrol juga berpengaruh signifikan terhadap kinerja organisasi.
THE EFFECT OF ASSET STRUCTURE, PROFITABILITY, COMPANY SIZE, AND COMPANY GROWTH ON CAPITAL STRUCTURE (The Study of Manufacturing Companies Listed on the IDX for the Period 2013 - 2017) Ariyani, Hilma Faza; Pangestuti, Irene Rini Demi; Raharjo, Susilo Toto
JURNAL BISNIS STRATEGI Vol 27, No 2 (2018): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1009.014 KB) | DOI: 10.14710/jbs.27.2.123-136

Abstract

The purpose of this study was to determine and examine the effect of asset structure, profitability, firm size and company growth on the capital structure of manufacturing companies listed on the Indonesia Stock Exchange (IDX) in 2013 – 2017. The sampling method used was purposive sampling that was 52 companies in the criteria. Data obtained from the Financial Reports and Performance Reports published in the Indonesian Capital Market Directory (ICMD). The analytical tool that used is multiple regression. Hypothesis testing is done by the F test, t-test and determination coefficient. For the classical assumption, the test is done by the normality test, autocorrelation test, multicollinearity test, and heteroscedasticity test. The analysis of asset structure has a positive effect on the capital structure and not significant to the capital structure, profitability has a negative and significant effect on the capital structure, the size of the company has a positive and significant effect on the capital structure, and the company’s growth has a negative and significant effect on the capital structure. 
ANALISIS ORIENTASI STRATEGI UNTUK MENINGKATKAN INOVASI DAN KINERJA BISNIS (Studi Pada UKM Kasongan Kabupaten Bantul Daerah Istimewa Yogyakarta) Aziz, Muhammad Abdul; Raharjo, Susilo Toto; Kusumawardhani, Amie
JURNAL BISNIS STRATEGI Vol 27, No 1 (2018): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (102.912 KB) | DOI: 10.14710/jbs.27.1.1-20

Abstract

Inovasi pada UKM (Usaha Kecil Menengah) kerajinan seni gerabah di Kasongan Kabupaten Bantul tentu dapat meningkatkan dari segi kinerja bisnis UKM. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi kinerja bisnis yaitu variabel orientasi pelanggan, variabel orientasi pesaing, variabel orientasi teknologi dan variabel inovasi sebagai intervening. Berangkat dari permasalahan penelitian yaitu bagaimana meningkatkan kinerja bisnis melalui inovasi dan faktor-faktor yang mempengaruhi inovasi yaitu orientasi pelanggan, orientasi pesaing dan orientasi teknologi.Sampel penelitian berjumlah 130 responden terdapat 10 responden tidak bersedia untuk mengembalikan kuisioner yang sudah di jawab dengan batas waktu ketentuan pengembalian dari peneliti. Maka penelitian ini menghasilkan responden ahir sebanyak 120 responden akan tetapi terdapat beberapa kuisioner yang tidak terjawab sepenuhnya. Sehingga hasil ahir yang dapat di analisis sebanyak 110 responden. Penentuan sampel dilakukan dengan teknik purposive sampling, dimana purposive sampling adalah teknik pengambilan sampel sumber data dengan pertimbangan tertentu. Responden pada penelitian ini adalah pemilik UKM kerajinan seni gerabah diKasongan Kabupaten Bantul.Alat yang digunakan untuk menganalisis adalah Structural Equation Modeling (SEM). Hasil penelitian ini terdapat empat hipotesis diteriama dari ketujuh hipotesis penelitian. Adapun faktor-faktor yang signifikan memengaruhi inovasi yaitu orientasi pesaing dan orientasi teknologi dan faktor yang mempengaruhi secara langsung signifikan terhadap kinerja bisnis yaitu inovasi dan orientasi teknologi.
The Influence of Leadership Style, Work Motivation, and Compensation on the Performance of MSME Center Employees in Semarang City Suheri, Kasih Febrina; Raharjo, Susilo Toto
JURNAL BISNIS STRATEGI Vol 32, No 2 (2023): December
Publisher : Master of Management, Faculty of Economics and Business, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jbs.32.2.55-65

Abstract

This study aims to test and analyze the influence of leadership style, work motivation, and compensation on employee performance at the Semarang City MSME Center. This research was motivated by the emergence of employee dissatisfaction during the reorganization. Many factors trigger employee dissatisfaction in carrying out work, including those related to leadership qualities that have not been in line with expectations. In addition, the turmoil that arises comes from leadership that is less capable. The purpose of this study is to analyze the influence of leadership, work motivation and compensation on job satisfaction of MSME Center employees in Semarang City. The population determined in this study is UMKM Center Semarang. This study involved 75 respondents using census / saturated sample techniques. The instrument used in this study was in the form of a questionnaire and in its measurement in the form of a Likert scale, by testing it using the help of SPSS. Data testing techniques used in this study include validity test with factor analysis, reliability test with Alpha Cronbach. Test classical assumptions and multiple linear regression analysis, to test and prove research hypotheses. The results of this study show that leadership has a positive and insignificant effect on employee performance. Meanwhile, work motivation and compensation have a positive and significant effect on the performance of MSME Center employees in Semarang City.