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All Journal International Journal of Green Tourism Research and Applications Madaniya International Journal of Glocal Tourism International Journal of Applied Sciences in Tourism and Events International Journal of Green Tourism Research and Applications
I Putu Krisna Arta Widana
Politeknik Negeri Bali
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Analysis of Receptionist Service Quality to Increase Guest Satisfaction at Hotel Yusro Jombang Risa Hani Safitri; I Gusti Agung Bagus Mataram; I Putu Krisna Arta Widana
International Journal of Green Tourism Research and Applications Vol. 3 No. 2 (2021): December 2021
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v3i2.58-68

Abstract

This study aimed to analyze the level of receptionist service quality in increasing guest satisfaction at Hotel Yusro Jombang, East Java. The number of samples used was 60 respondents, with a purposive sampling data collection technique. The primary data collection method for service quality variables is using a questionnaire that has been tested for its validity and reliability. The analysis technique used is Customer Satisfaction Index, Servqual, and Importance Performance Analysis, presented in a Cartesian diagram. This study indicates that there is a negative, positive and neutral gap between guest perceptions and expectations. Customers are satisfied with the services provided because the value of the positive gap is more than the negative. The quality level of receptionist service in improving guest satisfaction at Hotel Yusro Jombang has been good, because the value of customer satisfaction index (CSI) of 90.22% is in the range of 81%-100%, meaning, in general, the guest satisfaction index at Hotel Yusro Jombang is on the "very satisfied" criteria. Next, based on the result of importance-performance analysis, each indicator's position in the cartesius diagram found an indicator that is a priority to be fixed, i.e., indicator in the A quadrant and an indicator that is an achievement to be maintained indicator which is in the B quadrant. As for indicators that are considered most satisfying by guests, they are X3 indicators, X5 indicators, and X10 indicators, each of them has a score of 0.04.
Designing Rawa Pening as a new nature-based tourism area Ashri Prawesti D; Widia Nur Intan Paramita; I Putu Krisna Arta Widana; Ni Luh Ayu Kartika Yuniastari Sarja
International Journal of Green Tourism Research and Applications Vol. 4 No. 1 (2022): June 2022
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v4i1.1-8

Abstract

The purpose of this research is to determine the potential of Rawa Pening area which can be developed as a new nature-based tourism area in Central Java, Indonesia. The research method is qualitative research. This method of data collection during the Covid 19 pandemic used more secondary data than primary data. The interview method with resource persons through field survey method is carried out to complete the analysis of this research. The findings resulting from this research are on several potentials that can be developed, both physical and non-physical potentials. The results of this research are ideas and suggestions through the plan of design ideas or initial concepts in developing new nature-based tourist areas.
Implemention of Tri Hita Karana to increase room occupancy at Hilton Bali Resort Dewa Ayu Indra Dewi; I Ketut Suarja; I Gusti Putu Sutarma; I Putu Krisna Arta Widana
International Journal of Green Tourism Research and Applications Vol. 4 No. 2 (2022): December 2022
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v4i2.99-107

Abstract

This study aimed to determine the effect of implementation of Balinese cultural value named Tri Hita Karana in increasing room occupancy at Hilton Bali Resort located in Nusa Dua, Bali. Data collection technique used were by questionnaire, interview, and document study and data analysis method were mixed (quantitative and qualitative) methods, with a concurrent mixed method strategy, especially the concurrent triangulation. The results of this study indicate that Tri Hita Karana in this hotel has a 16.6% effect on increasing room occupancy. It means Tri Hita Karana has a positive and significant effect on increasing the room occupancy.
Co-Authors Ashri Prawesti D Bibit Bintang Bithara Dewa Ayu Astari Intan Puspita Dewa Ayu Indra Dewi Gede Ginaya I Gede Mudana I Gusti Agung Bagus Mataram I Gusti Putu Sutarma I Kadek Eri Suma Andika I Ketut Astawa I Ketut Suarja I Ketut Suparta I Ketut Sutama I Komang Wiratama I Nyoman Winia I Wayan Nurjaya Ni Gst Nym Suci Murni Ni Luh Ayu Kartika Yuniastari Sarja Ni Luh Eka Armoni Putu Adi Suprapto Risa Hani Safitri Tyas Rahajeng Pamularsih Tyas Raharjeng Pamularsih Widia Nur Intan Paramita