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Inclusive Communication in Public Service Innovation "Si Nduk KEREN” as Media for Civic Engagement in Pacitan Regency Winarsih, Atik Septi; Kencono, Dewi Sekar; Yecyec, Faye Lorraine M.; Kasiwi, Aulia Nur
Jurnal Audiens Vol. 7 No. 1 (2026): March
Publisher : Universitas Muhammdiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jas.v7i1.742

Abstract

This study aims to examine the quality of population administration services for vulnerable groups, which remains a challenge in realizing inclusive governance. The elderly and individuals with special needs often face access barriers, including mobility, information access, and service access. Proactive, inclusive service innovation is crucial to ensuring the equal fulfillment of administrative rights. This study aims to measure the level of satisfaction of the elderly and individuals with special needs with the implementation of the "Si nDuk KEREN" innovation program in Pacitan Regency and to identify service elements with the highest and lowest scores as a basis for service improvement. The study used a simple mixed-methods approach, combining a quantitative component (measuring nine service elements in accordance with national regulations) and a qualitative component (in-depth field findings to explain the factors underlying the scores). The study distributed the Community Satisfaction Index to 50 respondents. The results show that the elements of requirements and service products received the highest satisfaction scores, indicating procedural clarity and certainty of service outcomes. In contrast, elements of service time, staff competence, and facilities and infrastructure received relatively lower scores, primarily due to resource limitations, geographical challenges, and the need to adjust services for the elderly and individuals with special needs. Despite logistical challenges in data collection and field service delivery, the program significantly increased access to population administration services through home visits and free collective services. These findings confirm that the "Si nDuk KEREN" innovation contributes to strengthening inclusive governance, and that improvements in time efficiency, staff capacity building, and the provision of more vulnerable-friendly facilities are needed.
Institutionalizing Innovation for Accessibility and Vulnerable Rights: A Comparative Study between Semarang and Bantul Regency, Indonesia Winarsih, Atik Septi; Kencono, Dewi Sekar; Mina, Faye Lorraine P.; Kasiwi, Aulia Nur
Jurnal Pemerintahan dan Kebijakan (JPK) Vol. 7 No. 3 (2026): August
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jpk.v7i3.29451

Abstract

The paper examines affirmative action as a policy instrument to enhance access to education and employment for historically marginalized socioeconomic and political groups, particularly minorities and women, in Indonesia. This research employed a qualitative approach based on a literature review, analytical interpretation, and data construction using NVivo software. The findings indicated that the Semarang City and Bantul Regency Governments have implemented a division of responsibilities among agencies to facilitate public services for vulnerable groups, including persons with disabilities. However, the effectiveness of implementation is constrained by low levels of education and limited accessibility to technology. This research contributes to the discourse on digital governance and inclusion, demonstrating that affirmative action in the contemporary era must integrate digital accessibility as a core dimension, thereby expanding traditional frameworks toward a more technology-inclusive model of social equity policy. To address these challenges, the government has introduced various initiatives to improve accessibility and enhance the quality of life for people with disabilities.