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All Journal JOIV : International Journal on Informatics Visualization JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) SEIKO : Journal of Management & Business JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Multimedia Tematik : Jurnal Teknologi Informasi Komunikasi Engineering Science Letter Bincang Sains dan Teknologi Jurnal Indonesia Sosial Teknologi eProceedings of Engineering El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Science and Technology: Jurnal Pengabdian Masyarakat Strata International Journal of Social Issues Journal of Ekonomics, Finance, and Management Studies
Ari Fajar Santoso
Telkom University
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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Journal : Engineering Science Letter

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Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version Dimas Mahardika; Tawar; Saima Ahmed Rahin; Franklin Ore Areche; Ari Fajar Santoso; Ahmad Suryan
Engineering Science Letter Vol. 1 No. 02 (2022): Engineering Science Letter
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (736.746 KB) | DOI: 10.56741/esl.v1i02.142

Abstract

ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.
Co-Authors Abdullah Fajar Abdurahman, Lukman Adhitama, Irfan Wira Adyaksa, Bagus Ahmad Suryan Ahmad Suryan Al Hanif, Muhammad Daffa Alfarezie , Muhammad Aqil Alodia B., Keysia Amalia, Gina Rizka Anfusa Gandri Herucakra Arfiananda, Sandrina Firda Arya, Immanuel Aviyolla, Reditta Ayudia, Amanda Priscilla B. Ricardo Saputra Baharuddin, Nurariqah Mauliani Bastian, Darryl Bremana , Rhiko Candido , Wan Liufang Bagus Cheni, Aulia Ulfa Daturrahmah, Mufhi Dewi , Fitriyana Dewi, Yusnia Wilujeng Dwi Milenia Dhata Praditya Dheddy Abdi Tamba Dimas Mahardika Djatiaisha, Ananda Euis Nurul Rachman Ezra Lexionard Walangere Fahira, Wan Tufahati Falahah . Falahah, - Fauzanardi, Ichsan Firas Al Ghaffar Nugraha Firdaus Setya Pratama Franklin Ore Areche Giang, Novia Pindan Hakim, Syahren Adil Harahap, Dian Febrina Haryasena Panduwiyasa Hasprasi, Tasya Nozuka Heri Budi Harsono Hilma, Zahra Ihwan Sugiarto Ikhsan , Alif Muhammad Iping Supriana Suwandi Iqbal Santosa Iqbal Yulizar Mukti Irfandi, Muhammad Reza Jimmy Jimmy Johan Eris Boby Situmeang Josua Kristian Sitinjak Kamalia Sekar Ramadhani Khan, Zafar Kridanto Surendro Kristy, Natasha Alflashya Larasati Larasati Latifah, Lut Fathul Lestari , Mutiara Oktaviena Lukman Abdurrahman Mahardika, Muhammad Ashril Muhammad Fikri Muhammad Hasanuddin, Muhammad Mulyana, Rahmat Mutiara Natiqoh Purwanto Nadhifah, Firyal Muthia Neva Talitha Amodia Ningrum, Devi Permata Nugraha, Ryan Aditya Nur Afni Nurfadilah Nurfadilah Nurrohman Purba, Sebastian Dwi Putra Daud Paulus Putra, Mohammad Givary Satria Putri, Nadra Meisha Rahmadana, Aini Rahmadi Rahmasari, Ardia Cahyani Rahmat Mulyana Rasendriya, Naufal Alam Ridha Hanafi Risky, Surya Achmad Rismadewi, Kessya Azzahra Risti, Vadela Riyadi, Muhammad Affan Riznawati, Nisrina Ryan Adhitya Nugraha Saima Ahmed Rahin Saputra, Rizky Eka Sari, Riski Alfika Suci Romadini Tamba, Dheddy Abdi Tarbiyatuzzahrah, Bq. Dinda Taufik Nur Adi Tawar Umar Yunan Kurnia Septo Hediyanto Widyastuti, Tasya Lu'lu' Armina Wirmasari, Denisa Putri Wiwin Ratna Sari Yadi Janwari Yolanda Sabrina Salma Yudistira, Muhammad Kevin