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All Journal Jurnal Sosioteknologi International Journal of Applied Sciences in Tourism and Events MBIA Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik jurnal syntax admiration Ilomata International Journal of Management Jurnal Disrupsi Bisnis Jurnal Pengabdian kepada Masyarakat Bina Darma International Journal of Applied Sciences in Tourism and Events Jurnal Akademik Pengabdian Masyarakat Jurnal Cakrawala Akademika JMB Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal Pengabdian Masyarakat Indonesia Jurnal Pengabdian Kepada Masyarakat
Dina Mellita
Universitas Bina Darma
Aerospace Engineering Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pendampingan Peningkatan Kualitas Pelayanan Pajak Restoran di Bapenda Kota Palembang Mutia Oktapiani; Efan Elpanso; Dina Mellita
Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 3 (2026): Edisi: Mei-Juli
Publisher : Pustaka Bangsa Indonesia

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Abstract

Pelayanan pajak restoran berperan penting dalam mendukung optimalisasi Pendapatan Asli Daerah (PAD) melalui peningkatan kepatuhan wajib pajak. Kegiatan pengabdian ini bertujuan mendukung peningkatan kualitas pelayanan pajak restoran di Badan Pendapatan Daerah (BAPENDA) Kota Palembang melalui Program Magang Merdeka Belajar Kampus Merdeka (MBKM). Metode yang digunakan adalah deskriptif kualitatif dengan teknik observasi, wawancara, dokumentasi, dan keterlibatan langsung dalam pelayanan administrasi perpajakan. Kegiatan meliputi pendampingan administrasi, pemberian informasi mengenai prosedur pembayaran dan pelaporan pajak, serta dukungan kepada petugas pelayanan. Hasil menunjukkan bahwa kualitas pelayanan secara umum telah baik, ditunjukkan oleh kecepatan pelayanan, kejelasan informasi, kemudahan prosedur, keramahan petugas, dan fasilitas yang memadai. Kendala yang masih ditemukan meliputi sistem antrean yang belum optimal, gangguan layanan berbasis web, dan rendahnya pemahaman sebagian wajib pajak. Pendampingan memberikan kontribusi positif dalam meningkatkan efektivitas pelayanan dan kualitas pelayanan publik di BAPENDA Kota Palembang.
The Influence of Transformational Leadership and Job Satisfaction on Employee Performance in Ogan Komering Ilir Regency Merryda Octavianti; Dina Mellita; ⁠M. Izman Herdiansyah; Trisninawati
Ilomata International Journal of Management Vol. 6 No. 1 (2025): January 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i1.1406

Abstract

This paper explores the factors that either hinder or support performance improvement among civil servants (PNS) in Ogan Komering Ilir Regency. The topic is vital due to the critical role of government employees in delivering effective and efficient public services, as well as the need for practical strategies to enhance organizational performance. The study investigates the challenges faced by local governments in improving employee performance, with the aim of identifying key factors and proposing actionable solutions. A quantitative approach was employed, using stratified random sampling to gather data from 378 civil servants via Likert scale-based questionnaires. The relationship between transformational leadership, job satisfaction, and employee performance were analyzed using SEM-PLS. The analysis revealed that transformational leadership significantly influences both job satisfaction and employee performance. Additionally, the results showed a strong correlation between these factors, underscoring key areas where leadership and satisfaction improvements could enhance performance. The study concludes that strengthening transformational leadership and job satisfaction can have a positive impact on employee performance. The findings provide practical implications for local government policymakers to implement targeted interventions aimed at boosting organizational efficiency. The key takeaway is that leadership development and job satisfaction are crucial to achieving higher performance in the public sector.
Co-Authors Achmad Aswin Ade Wirman Syafei Aklin Agusra Andari Karina Trisiana Andrian Noviardya Armelia Miftahul Jannah Bahi Achmad Syafi Rizqullah Desti Eka Saputri Efan Elpanso Fitriasuri, Fitriasuri Heriyanto Irwan Septayuda Karmedi Santoso M Oktarianto Merryda Octavianti Muhammad Taufik Roseno Mutia Oktapiani Nabila Soraya Noviardy, Andrian Paisal Paisal Rian Hidayat Sari Lestari Zainal Ridho Setiawan Jhody Sholahudin Arsyad Trisninawati Valenda Dwi Diyani Purba ⁠M. Izman Herdiansyah