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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesehatan Indonesia Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Menara Medika Jurnal Health Sains Jurnal Ekonomika Dan Bisnis Journal of Accounting and Finance Management (JAFM) Padma: Jurnal Pengabdian Kepada Masyarakat Innovative: Journal Of Social Science Research Jurnal Infokes (Informasi Kesehatan) Asian Journal of Environmental Research Journal of Scientific Insights International Journal of Psychology and Health Science
Ai Susi Susanti
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Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Asian Journal of Environmental Research

 1 
Analysis of Coaching and Supervision Results for Bandung City Hospitals by the Bandung City Health Office in 2024 Rahayu, Awalia; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 1 No. 2 (2024): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v1i2.49

Abstract

This study aims to determine the percentage increase in hospital facilities in Bandung from 2023 to May 2024 implemented by the Bandung City Health Office. The research method used is a qualitative method with a descriptive approach. The data collection technique used by researchers is a Focus Group Discussion of the coaching and supervision activities of Bandung City hospitals by the Bandung City Health Office 2024. The results showed that in 2023, the average number of facilities in 43 hospitals was 61.7 while 78.6. So there is an increase in the average value of hospital facilities in Bandung city from 2023 to 2024 this May by 16.93%. In addition, the infrastructure in hospitals from 2023 to 2024 has also increased. In 2023 itself, the average number of hospital infrastructure in Bandung city was 67.5 then increased to 80.9 in May 2024. So there was an increase in the percentage of hospital infrastructure in Bandung from 2023 to May 2024 by 13.4%. Furthermore, regarding medical devices, the increase that occurred in the results of the completeness of medical devices in Bandung city hospitals from 2023 was 12.1%. This can be seen from the average number of medical devices in 2023 Bandung City hospitals of 53.8 and 2024 until this May 65.9 so the implementation of hospital supervision and guidance activities has a significant impact on the process of developing hospital facilities in Bandung City.
The Influence of Implementing an Online Registration System Through the Application On Reducing Queues at The Bandung Muhammadiyah Hospital Nur Azizah, Faridah; Susi Susanti, Ai
Asian Journal of Environmental Research Vol. 1 No. 2 (2024): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v1i2.55

Abstract

This research is a qualitative study with a phenomenological approach using interview and survey data collection techniques that aim to gain an in-depth understanding of the patient experience in online hospital registration. The research participants included staff, patients, and patients' families who used the online registration system at Muhammadiyah Bandung Hospital. The results of this study show that patients' experiences with the online registration system include phenomenological aspects. Patients described changes to registration, including ease of access, flexibility of scheduling, and ease of registration through the application or hospital website. It was stated that patients could register online at any time if they wanted to visit. In addition, some patients experienced difficulties in using the online registration system. For example, the clinic you want to visit has a limited quota, the doctor's schedule is not updated, or other obstacles. The use of an online registration system also has benefits in reducing queues at the hospital. Patients said they could avoid long queues and shorten waiting times by registering themselves online. The study concluded that patients' experiences with online registration involved changes in access, control, and waiting time. Although there were some challenges, patients found solutions and benefits in the online registration system. This study highlights the importance of continuously improving technical, interface, and user experience improvements to provide patients with a better experience when using the online registration system.
Ergonomics Risk Control on Occupational Safety of Service Personnel in Muhamammadiyah Bandung Astuti, Sulis Widia; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 1 No. 2 (2024): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v1i2.68

Abstract

The importance of implementing ergonomics in a hospital environment to improve the occupational safety and health of service workers. Service workers at Rumah Sakit Muhammadiyah Bandung work in an environment that is not ergonomic, they are more vulnerable to health problems such as fatigue, muscle and joint injuries, and even the risk of accidents. The purpose of this study was to determine ergonomic risk control on occupational safety of service personnel at the Muhammadiyah Bandung Hospital. The research method used is a qualitative method with a phenomenological approach. The research techniques were interviews and observations to service officers of the information unit, outpatient registration, and logistics. The results showed that service officers at the Muhammadiyah Bandung Hospital experienced complaints at work due to facilities that were not ergonomic, such as chairs, tables, narrow rooms, and leaking roofs. To reduce the risk of work accidents, hospital management checks the facilities in each room unit every 3 (three) months and conducts training on ergonomic risk control so that officers are more aware and understand the importance of ergonomics to health.  
Analysis of Marketing Strategies For Health Services in The National Health Insurance Era in Hospital Muhammadiyah Bandung Sahya Muspita; Ai Susi Susanti
Asian Journal of Environmental Research Vol. 1 No. 2 (2024): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v1i2.75

Abstract

The National Health Insurance (JKN) has brought significant changes to the healthcare industry. The programme provides financial protection to Indonesians to meet their basic health needs. In the JKN era, hospitals are also faced with challenges and intense competition, so they need to improve service quality and implement effective marketing strategies. The purpose of this study is to analyse the application of the marketing mix in the marketing strategy implementation process as well as the selected marketing strategy in the JKN era at Muhammadiyah Bandung Hospital. This study used a descriptive research method with a qualitative approach, which involved interviews with the head of the marketing unit and the hospital's marketing executive staff. The results showed that well-targeted marketing strategies can strengthen the hospital's image, increase visibility and public awareness of the hospital's healthcare offerings, thus helping to reach more potential patients, and improve patient satisfaction. The implications of this study emphasise the important role of effective marketing strategies in improving healthcare services at Rumah Sakit Muhammadiyah Bandung in the era of the National Health Insurance (JKN).
Analysis of Non-Medical Logistics Procurement on the Availability of Goods In Hospital X Bandung Salma Hanifah; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 1 No. 2 (2024): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the procurement of non-medical logistics related to the availability of goods at Hospital X Bandung. The research method used is qualitative, with data collection through interviews and direct observation. The findings show that the non-medical logistics procurement process involves several stages and parties, including the Head of Non-Medical Logistics Department, Logistics Manager, Director, Finance Department, and Business Actors. The accumulation of goods in the logistics department is caused by overstocking and inadequate storage space conditions. To address these issues, it is recommended to improve the inventory management system, provide training to staff, optimize storage space, improve coordination between parties, and conduct regular evaluations. This study emphasizes the importance of effective and efficient logistics management in supporting hospital operations and improving the quality of health services.
The Impact of Administrative Staff's Role on the Effectiveness of SIMRS in Recording the Daily Census of JPPK Patients at Hospital X Rosmiyanti Devi, Neng Sri; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.377

Abstract

This study analyzes the role of administrative staff in enhancing the effectiveness of the Hospital Management Information System (SIMRS) in recording the daily census of patients under the Health Service Guarantee (JPPK) at Hospital X. Employing a case study design with qualitative and quantitative methods, data were collected through observations and document analysis of census reports from January to March 2025. Results indicate a significant correlation between the accuracy, competence, and compliance of administrative staff and the effectiveness of SIMRS. An error rate of 2.96% was found, primarily caused by inaccurate input of consulting doctor data, medical procedures, and medication details. Medication changes were often due to stock limitations, requiring substitutions and approval from patients, which in turn demanded timely adjustments by staff. Errors in medication pricing occurred due to delays in updating price information in the SIMRS system. These issues point to a broader problem of limited coordination and delayed information flow between hospital units. The findings underscore the importance of administrative staff with adequate knowledge and skills in using SIMRS. Their performance significantly impacts the accuracy and efficiency of JPPK patient census recording, highlighting their strategic role in supporting integrated hospital information systems.
Analysis of the Patient Registration Flow at the Eye Clinic of RS Dustira: an Evaluative Study on Efficiency and Patient Satisfaction Aeny, Nurul; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.391

Abstract

This study aims to analyze the patient registration flow at the Eye Clinic of Dustira Hospital Cimahi, with a particular focus on the efficiency of service and the level of patient satisfaction. The background of this research lies in the increasing demand for quality and efficient healthcare services, especially in specialized outpatient clinics that serve high volumes of patients daily. The research was conducted using a qualitative descriptive method during the Field Work Practice (PKL) period, with data collection techniques consisting of direct observation of the registration process and semi-structured interviews with both administrative staff and patients. The findings show that the registration flow at the Eye Clinic has been arranged in a systematic manner, starting from the arrival of patients, queue number retrieval, identity verification, and input into the hospital information system. However, several issues were identified, such as long waiting times during peak hours and limited patient understanding of the available digital or online registration options. These factors were found to affect overall patient satisfaction. Despite the use of a structured system, the effectiveness of the registration process still depends on patient awareness and digital literacy. Therefore, the study recommends regular evaluation of the service workflow and the implementation of patient education programs regarding the use of digital registration tools. Improvements in communication, guidance signage, and staff support can further enhance service efficiency and ensure that patients receive timely and satisfactory care at the Eye Clinic.
Co-Authors Adnin , Kamalia Aeny, Nurul Andini Kusdiantini Ani Setianingsih Apriliani, Arinda Astuti, Sulis Widia Choirul Salam Hidayat Denissa Kristalin Hermandia Dewi, Kurnia Dian Amalia Rahmi Eka Salpitri Elvira, Shinta Fadilah, Astri Nur Fauzi Alfan Riyadi Fitriyani, Sani Ghani Rizqi Hasani Hafni Zahara Herlina Sindya Pratiwi Husnaeni, Laela Anggraeni Ira Fitria Sari Irene Putrianty Matulessy K. Prihartono A.H. Kusmiati, Puja Lestari, Lusi Liani Lucy Rahmawati Luluk Herawati Narjati Soejoto, Nina Nur Azizah, Faridah Nurlatifah , Any Nurul Dwi Ariani Octaviani, Julia prihartono prihartono Putri Sandi Hanna Mawarni Giawa Rahayu, Awalia Ratih Nurlatipah Ratna H, Yunyun Rita Zulbetti Riza Masitoh Hasifa Rizky Eza Ardiansyah Rosmiyanti Devi, Neng Sri Sahya Muspita Salma Hanifah Salsa Billa, Nur Afni Sani Fitriyani Sudradjat, Agus Thesalonika, Lona Turnawan, Ikhsan Yayang Ayu Nuraeni Yunengsih, Yuyun YUSUF, RAMAYANI