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All Journal Dedikasi : Jurnal Ilmiah Sosial, Hukum, Budaya Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Bisecoman Journal La Edusci PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Medika: Medika
Marsuq Marsuq
Public Administration, Universitas 17 Agustus 1945 Samarinda, Indonesia
Religion Arts Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Impact of Educational Service Quality on Student Satisfaction in Samarinda’s Higher Education Institutions Marsuq Marsuq
Journal La Edusci Vol. 7 No. 3 (2026): Journal La Edusci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallaedusci.v7i3.3270

Abstract

This study examines the effect of educational service quality on student satisfaction in higher education institutions in Samarinda, Indonesia. Using a quantitative explanatory design, the study focused on five dimensions of educational service quality, namely tangibles, reliability, responsiveness, assurance, and empathy. Data were collected from 313 undergraduate students from public and private higher education institutions in Samarinda through a structured questionnaire using a five point Likert scale. The data were analyzed using multiple linear regression to determine the partial and simultaneous effects of service quality dimensions on student satisfaction. The findings show that tangibles, reliability, responsiveness, assurance, and empathy have positive and significant effects on student satisfaction at the 0.05 significance level. Among these dimensions, empathy has the strongest influence, followed by responsiveness and reliability, indicating that students place high value on personal attention, responsive services, and consistent service delivery. The model explains 61.1 percent of the variance in student satisfaction, suggesting that educational service quality is an important determinant of students’ evaluative perceptions of their institutional experience. These findings highlight the need for higher education institutions to strengthen student centered service practices, particularly by improving relational quality, administrative responsiveness, and institutional reliability. The study contributes to educational management by emphasizing that student satisfaction is shaped not only by physical facilities but also by the quality of interaction between students and institutional service providers.
Pengorganisasian Kelompok Tani Panca Karya di Desa Bangun Rejo Kabupaten Kutai Kartanegara Suhardiman Suhardiman; Marsuq Marsuq; Jamiah Jamiah; Muhammad Said; Aisha Maulia Rahmawati; Ruhana Atapukan
Jurnal Medika: Medika Vol. 5 No. 1 (2026)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/1jh30v34

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk (1) meningkatkan kapasitas pengetahuan, keterampilan dan sikap anggota kelompok tani dalam menerapkan mekanisme pertanian modern; (2) meningkatkan akses sumber daya dan teknologi; dan (3) meningkatkan kemampuan membuat perencanaan bisnis Usaha Kelompok Tani. Metode yang digunakan dalam Pengabdian kepada Masyarakat ini melalui 5 tahapan dengan 8 kegiatan: 1) persiapan; 2) sosialisasi dan focus group discussion; 3) pelatihan pertanian modern; 4) penyaluran dan bimbingan teknis perakitan, penggunaan dan perawatan alat dan mesin pertanian modern; 5) pelatihan penyusunan perencanaan bisnis (business plan) usaha kelompok tani; 6) pendampingan dan fasilitiasi pengorganisasian kelompok tani; dan 7) Monitoring dan Evaluasi; dan 8) Keberlanjutan Program. Hasil pengabdian kepada masyarakat ini adalah meningkatnya kapasitas pengetahuan dan keterampilan anggota kelompok tani dalam menerapkan mekanisme pertanian modern, penggunaan pupuk dan pestisida secara efisien, pengendalian hama dan penyakit, meningkatnya pengetahuan petani dalam merakit, menggunakan dan merawat alat-alat dan mesin pertanian yang diberikan, meningkatnya kemampuan dan keterampilan pengorganisasian kelompok tani untuk bekerjasasama, bermitra dan bernegosiasi dengan pemerintah dan pasar (swasta), meningkatknya akses sumber daya dan teknologi serta tersusunnya dokumen bussiness plan di tingkat Kelompok Tani Panca Karya.
Co-Authors Ahmad Jubaidi Aisha Maulia Rahmawati Anggarista Dioni Pratamasari Dovina Ding Evi Intansari Intansari, Evi Jamiah Jamiah Jamiah Jamiah Jamiah Jamiah, Jamiah Jubaidi, Ahmad Marjoni Rachman Marnawati Marnawati Maskan Maskan Maskan, Maskan Muhammad Said Raudah Mahmud Ruhana Atapukan Salasiah Salasiah Suhardiman Suhardiman Willyanta, Fahrozi