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All Journal Jurnal Pemberdayaan Masyarakat Madani (JPMM) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Martabe : Jurnal Pengabdian Kepada Masyarakat Ekonomi dan Bisnis Jurnal Bisnis dan Akuntansi Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Business Management Analysis Journal (BMAJ) Jurnal Bakti Masyarakat Indonesia Jurnal Ilmiah Manajemen Ubhara Coopetition : Jurnal Ilmiah Manajemen Jurnal Ekonomi Jurnal Abdi Masyarakat Indonesia Jurnal Ilmu Ekonomi dan Sosial (JIES) Journal of Social Science and Business Studies Jurnal Serina Ekonomi dan Bisnis Veteran Economics, Management & Accounting Review Sosio e-kons
Jenji Gunaedi Argo
Universitas Pembangunan Nasional Veteran Jakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Quality Control Analysis of Tofu Products at Sari Murni Factory Using SQC and FMEA Methods Mochamad Abiyyu Bahy; Jenji Gunaedi Argo; Rosali Sembiring Colia
Veteran Economics, Management, & Accounting Review Vol 3 No 2 (2025)
Publisher : Fakultas Ekonomi Dan Bisnis, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59664/vemar.v3i2.11953

Abstract

This study analyzes quality control for tofu products at SM Sari Murni Tofu Factory using Statistical Quality Control (SQC) and Failure Mode and Effect Analysis (FMEA) methods. The study aims to evaluate the defect level, identify key causes of defects, and propose improvement measures. The results from SQC indicate that tofu product defects are within not acceptable tolerance limits. This method utilizes statistical tools such as control charts to monitor production process variability, improve efficiency, and reduce costs. Meanwhile, FMEA successfully identified two critical processes, namely cutting and pressing, with the highest Risk Priority Numbers (RPN) of 648 and 504, respectively. These findings highlight the need for improvements, including enhanced machine reliability, operator training, and stricter production process monitoring. The combination of SQC and FMEA proved effective in reducing defect rates, improving product quality, and maintaining market competitiveness. This study provides strategic recommendations for SM Sari Murni Tofu Factory to achieve continuous quality improvement.  Keywords: Quality Control, Statistical Quality Control, Failure Mode and Effect Analysis, Product Defects, Tofu Factory   Abstrak Penelitian ini menganalisis pengendalian kualitas produk tahu di Pabrik Tahu SM Sari Murni dengan menggunakan metode Statistical Quality Control (SQC) dan Failure Mode and Effect Analysis (FMEA). Penelitian ini bertujuan untuk mengevaluasi tingkat kewajaran cacat produk, mengidentifikasi penyebab utama kecacatan, serta memberikan usulan perbaikan. Hasil analisis menggunakan SQC menunjukkan bahwa tingkat kecacatan produk tahu berada dalam batas toleransi yang tidak dapat diterima. Metode ini memanfaatkan alat statistik seperti peta kendali untuk memantau variabilitas proses produksi, meningkatkan efisiensi, dan mengurangi biaya. Sementara itu, FMEA berhasil mengidentifikasi dua proses kritis, yaitu pemotongan dan pengepresan, dengan nilai Risk Priority Number (RPN) tertinggi masing-masing sebesar 648 dan 504. Temuan ini menunjukkan perlunya langkah perbaikan, seperti peningkatan keandalan mesin, pelatihan operator, dan pengawasan yang lebih ketat terhadap proses produksi. Kombinasi penerapan SQC dan FMEA terbukti efektif dalam mengurangi tingkat kecacatan, meningkatkan kualitas produk, serta menjaga daya saing produk tahu di pasar. Penelitian ini memberikan rekomendasi strategis bagi Pabrik Tahu SM Sari Murni dalam meningkatkan kualitas produk secara berkelanjutan.   Kata Kunci: Pengendalian Kualitas, Statistical Quality Control, Failure Mode and Effect Analysis, Kecacatan Produk, Pabrik Tahu
Evaluasi Kualitas Layanan Logistik dengan Importance Performance Analysis Javier Mahardika Permadi; Jenji Gunaedi Argo; Rosali Sembiring Colia
Veteran Economics, Management, & Accounting Review Vol 4 No 2 (2026)
Publisher : Fakultas Ekonomi Dan Bisnis, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59664/vemar.v4i2.13652

Abstract

This study aims to test the quality of logistics Anteraja, using SERVQUAL method and Important Performance Analysis using five dimensions of SERVQUAL, namely Tangible, Assurance, Responsiveness, Reliability, and Empathy. This study uses a quantitative approach through a survey of 100 respondents. The results will be collected using a Google form and then will be processed through reliability and validity tests using SPSS and analyzed using SERVQUAL, which is subtracting perception and expectation score and then will be mapped through the Important Performance Analysis quadrant. Based on important performance analysis quadrant, six service atribut were found that need an immediate improvement such as the readiness of courier in delivering packages, the speed of customer service in responding to complaint or problem, the politeness of courier in their interaction with customer, the ability of employee toexplain the service offered, the timeliness of delivery by couriers in accourdance to their service, and the timeliness of pick up in accordance within the time range Keywords: IPA, SERVQUAL, Quality Service, Anteraja   Abstrak Penelitian ini bertujuan untuk menguji kualitas jasa logistik Anteraja menggunakan metode SERVQUAL dan Important Performance Analysis menggunakan lima dimensi SERVQUAL yaitu Tangible, Assurance, Responsiveness, Reliability, dan Empathy. Penelitian ini menggunakan pendekatan kuantitaif melalui survei terhadap 100 responden. Data akan dikumpulkan menggunakan google form lalu akan diolah melalui uji reabilitas dan uji validitas menggunakan SPSS dan dianalisa menggunakan SERVQUAL yaitu penguranganantara nilai persepsi dengan nilai harapan lau dipetakan melalui kuadran Important Performance Analysis. Berdasarkan kuadran Important Performance Analysis ditemukan 6 atribut layanan yang harus ditingkatkan dengan segera antara lain Kesigapan kurir dalammengantarkan paket kepada konsumen, Kecepatan customer service dalam menanggapi keluhanatau kendala konsumen, Kesopanan kurir dalam berinteraksi dengan konsumen, Kemampuan karyawan dalam menjelaskan layanan yang ditawarkan, Ketepatan waktu pengiriman oleh kurir sesuai layanan pengiriman, dan Ketepatan waktu pick up sesuai dengan rentang waktu.Kata Kunci: IPA, SERVQUAL, Kualitas Layanan, Anteraja,
Green Marketing Mix as a Competitive Advantage Strategy in Improving the Marketing Performance of MSMEs in Indonesia Anastasia Bernadin Dwi Mardiatmi Mardiatmi; Maria Assumpta Wikantari; Jenji Gunaedi Argo; Nurendah Shinta Rachmawati
Sosio e-Kons Vol. 18 No. 2 (2026): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v18i2.4357

Abstract

This research aims to investigate whether the green marketing mix (green product, price, place, and promotion) is associated with the competitive advantage and marketing success of micro, small, and medium-sized enterprises (MSMEs) in Indonesia. The methodology employed quantitative data collection from 100 MSMEs in the Jabodetabek region, using Structural Equation Modeling (SEM) in SmartPLS. The results showed that the green product (β=0.277, p=0.021) and the green price (β=0.481, p=0.004) positively influenced competitive advantage while the green place (β=0.173, p=0.338) and green promotion (β=0.238, p=0.054) did not. Regarding the impact of the green marketing mix on marketing success, the result showed that the green price had possitive effects (β=0.405, p=0.005). At the same time, there where no statistically significant positive effects from the green product (p=0.202), green place (p=0.728), and green promotion (p=0.061). The result also indicated that competitive advantage mediated the relationships between green price (VAF=57.3%) and green product (VAF=74.4%) and marketing performance. Still, it did not mediate the relationships between green place and green promotion and marketing performance. Still, it did not mediate the relationships between green place and green promotion and marketing performance.
Co-Authors Anastasia Bernadin Dwi Mardiatmi Mardiatmi Astuti, Miguna Bernadin Dwi M Eka Sulistiawati Heni Nastiti Javier Mahardika Permadi Khoerunisa, Mutia Kusuma, Airlangga Surya Marco Manggora Jeremy Napitupulu Mardah Pristy Andriyani Iskandar Maria Assumpta Wikantari Marlina Marlina Marlina Mira Rahmi Mochamad Abiyyu Bahy Muhammad Rifkhi Nurendah Shinta Rachmawati Pusporini, Pusporini Reni Ernawati Rianda Dirkareshza Rizkita Amanda, Agni Rosali, Rosali Seimbiring, Rosali Sulistiawati, Eka Surya Kusuma, Airlangga Toni Priyanto, Toni Yuliniar Yuliniar