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Journal : Jambura Law Review

Outline of the Consumer Dispute Resolution Agency as a Means of Legal Protection: Is it Optimal? Lasatu, Asri; Jubair, Jubair; Insarullah, Insarullah; Mardin, Nurhayati; Korompot, Ratu Ratna
Jambura Law Review VOLUME 4 NO. 2 JULY 2022
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (469.338 KB) | DOI: 10.33756/jlr.v4i2.17840

Abstract

Consumer protection is an effort to guarantee legal certainty to protect consumer rights. Consumer protection is a government responsibility delegated to the Consumer Dispute Settlement Body. This responsibility is carried out through preventive and repressive efforts. The problem in this research is what is the role of Consumer Dispute Settlement Body in implementing consumer law protection in Central Sulawesi Province. Type of normative-empirical research with a mixed method approach. The analysis was carried out qualitatively-quantitatively, and the results are descriptive-analytic. The research results show that Consumer Dispute Settlement Body's role in consumer legal protection is not maximized because it is influenced by structural, substance, and societal, cultural factors.