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All Journal Saraswati Briliant: Jurnal Riset dan Konseptual Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) The Spirit of Society Journal : International Journal of Society Development and Engagement Scientific Journal of Reflection : Economic, Accounting, Management and Business J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi JURNAL LENTERA BISNIS Syntax Idea Jurnal Ekonomi Manajemen Sistem Informasi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal E-Bis: Ekonomi Bisnis RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmiah Wahana Pendidikan International Journal of Economy, Education and Entrepreneurship (IJE3) Jurnal Pengabdian Masyarakat (ABDIRA) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Golden Ratio of Human Resource Management International Journal of Multidisciplinary Research and Literature (IJOMRAL) East Asian Journal of Multidisciplinary Research (EAJMR) Management Science Research Journal Jurnal Pengabdian Masyarakat Indonesia (JPMI) Padma: Jurnal Pengabdian Kepada Masyarakat Journal of Accounting Management Business and International Research Jurnal Masyarakat Mengabdi Nusantara Jurnal Kewirausahaan dan Manajemen Bisnis CUAN Jurnal Ilmiah Dan Karya Mahasiswa e-Jurnal Apresiasi Ekonomi Dedication : Jurnal Pengabdian Masyarakat Jurnal Abdimas Indonesia Jurnal Pengabdian Kepada Masyarakat IIJSE Majapahit Journal of Islamic Finance dan Management Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management Jukerdi: Jurnal Kewirausahaan Cerdas Dan Digital ManBiz: Journal of Management and Business Atestasi : Jurnal Ilmiah Akuntansi Jurnal Pengabdian Masyarakat Indonesia
Bowo Santoso
Universitas Pembangunan Nasional “Veteran” Jawa Timur
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Journal : Golden Ratio of Human Resource Management

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The Influences of Work Environment and Burnout on the Job Satisfaction of Transjatim Bus Operational Crew Corridor 5 Surabaya - Bangkalan Route Zulkarnain, Farhan Nauval; Santoso, Bowo; Dewanti, Mentari Clara
Golden Ratio of Human Resource Management Vol. 6 No. 1 (2026): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v6i1.1628

Abstract

This study aims to analyze the influence of work environment and burnout on job satisfaction among operational crew members of Transjatim Bus Corridor 5, which serves the Surabaya–Bangkalan route. The research employed a quantitative approach using a survey method with a structured questionnaire distributed to 40 respondents, consisting of drivers and attendants. The sampling technique used was saturated sampling, ensuring that all members of the population were included. Data analysis was conducted using Structural Equation Modeling with Partial Least Squares (SEM-PLS) Version 4. The findings reveal that the work environment has a positive and significant effect on job satisfaction, while burnout has a negative and significant effect. This indicates that better workplace conditions, such as supportive facilities, harmonious coworker relationships, and sufficient rest areas, contribute to higher job satisfaction levels among crew members. Conversely, high levels of burnout, including mental and emotional exhaustion, reduced motivation, and increased interpersonal conflict, significantly reduce job satisfaction. The study highlights contextual challenges faced by the operational crew, such as tight bus schedules, limited rest time, overcrowded vehicles, and cultural differences between Surabaya and Bangkalan-based personnel. These challenges contribute to emotional fatigue and workplace stress, reinforcing the negative impact of burnout on employee satisfaction. The study emphasizes the need for managerial interventions to enhance the quality of the work environment and implement burnout mitigation strategies. The results provide important implications for public transportation management, especially in intercity routes, suggesting that improving the work environment and addressing burnout are critical for sustaining job satisfaction and service quality.
The Influences of Competence, Work Discipline, and Compensation on Employee Performance Lubis, Andien Alfaiza; Santoso, Bowo
Golden Ratio of Human Resource Management Vol. 6 No. 1 (2026): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v6i1.1548

Abstract

The purpose of this study was to analyze the influence of competence, work discipline, and compensation on employee performance at PT X. This study uses a quantitative approach with data collection techniques through questionnaires to 40 respondents of bus employees and bus conductors at PT X. The sampling technique used is the saturated sampling technique, where all members of the population are sampled. Data is processed using Smart Partial Least Square (SmartPLS) software. The test results show a significant influence between work discipline and compensation on employee performance and competence does not have a significant effect on employee performance.
Co-Authors Ainurriyah Aisyah Desravi Putri Aldio Rizky Lianata Alvaritzi, Amirul Mukminin Alweni, Alweni Anandya Zalva Yunnafisah Anggraini, Tania Bella Arlichandra, Eriko Gravia Arrum Mawarni Ayu Faiza Rochmah Bagastya Budi Prakoso Chatrin Mustika Samudra Darmawan, Muhammad Syahrul Rizal Delia Noor Rizkita Kisworo Difa Rachmayanti Dila Pramudiya Putri Dina Anggraini Dwi Rafly Wibowo Dwiky Nugraha, Ferdiansyah ENDANG IRIYANTI Endang Iriyanti Fachmi Nursyamsi Fahmi Nurdin Zulfikar Gama, Andhika Apta Putra Gendut Sukarno Gusti Agung Anantabhoga Prubovsky Utameyasa Hanifa, Irma Nur Hapsari, Dinda Dewi Hidayat, Anindya Benita Fawwaz I Made Pratama Sujana Putra Inaarotuddujja, Inaarotuddujja Indiargo Dwi Prastyo Khalik, Muhammad David Khotija Hadi Ningrum Khotija Hadi Ningrum Khrisna, Gagas Pandu Lubis, Andien Alfaiza Lutfi Nur Rizki Mareta Tsanyatha Mentari Clara Dewanti, Mentari Clara Minarni, Della Ayu Moch Rozaq Herfieqo Mohamad Andre Mohammad, Zaidan Rafif Nababan, Rafael Natal Nadia , Beril Nanda Farah Zhafirah Natasya Novela Ananda Putri Nico Akbar Priyambudi Nirmalasari Nirmalasari Novitasari, Sheily Nuriya Ayu Safitri Prasiwi, Yasmin Putri, Jelita Giosika Rahma Rangga, Marendra Krisdya Raytasayah, Zeinnisa Inggit Raytasyah, Zeinnisa Inggit Rizaldi, Muhammad Rizki Agung Pradana Rizky Fahrezy, Moch Rochmah, Ayu Faiza Selvia Maisyaro Simanjuntak, Iola Riris Siti Aisyah Tri Yustikasari Sudrajat, ibadullah Bena Yajna Syahrul Kurniawan Vadilla, Icha Tyas Nur Wahyu Anindra Utomo Wulandari, Puput Yogie Dwi Hanafi Yuniningsih Yuniningsih Yuniningsih, Y. Zulkarnain, Farhan Nauval