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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia J-SAKTI (Jurnal Sains Komputer dan Informatika) Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) The Indonesian Journal of Computer Science Edelweiss : Journal of Innovation in Educational Research Scientific Journal of Informatics
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Other

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Journal : Jurnal Sistem informasi dan informatika (SIMIKA)

 1 
EVALUASI USER EXPERIENCE PADA APLIKASI WONDR BY BNI MENGGUNAKAN METODE UEQ DAN SUS Lestari, Indah; Saputra, Eki; Afdal, M; Nur Salisah, Febi; Syaifullah, Syaifullah
Jurnal Sistem Informasi dan Informatika (Simika) Vol. 8 No. 2 (2025): Jurnal Sistem Informasi dan Informatika (Simika)
Publisher : Program Studi Sistem Informasi, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/vksfqm62

Abstract

Wondr by BNI is a mobile banking application in Indonesia designed to support systematic financial management through three main concepts: Insight, Transaction, and Growth. Despite offering advanced features, many users complain about issues such as failed transactions, login difficulties, and slow application response times. This study evaluates the user experience of the Wondr app by combining the UEQ and SUS methods. The UEQ evaluation results show an average score of: attractiveness 1.12; clarity 1.06; efficiency 1.05; accuracy 1.07; stimulation 0.71; and novelty 0.77. Meanwhile, the SUS score of 64.6 falls into category D, “OK” on the adjective scale, and “Marginally Acceptable” on the usability scale—indicating that the app's usability is slightly below the average standard. Overall, users gave positive ratings for clarity, efficiency, accuracy, and stimulation, but attractiveness and novelty still need improvement. To date, no studies have specifically evaluated the UX of the Wondr app by combining the UEQ and SUS methods. This research contributes new scientific insights by demonstrating the app's UX performance and areas requiring improvement.
Co-Authors Ade Kusuma, Muhammad Wira Ahsyar, T. Khairil Ahsyar, Tengku Khairil Ahsyar, Tengku Kharil Alriwanda, A Angraini Angraini Angraini, Ria Anmi, Fauzi Hidayatul Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Febi Nur Salisah Febi Nur Salisah, Febi Nur Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Herliza, Herliza Indah Lestari, Indah Intan, Sri Jazman, Muhammad Luthfi Hamzah, Muhammad M Afdal M Yogi M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muttakin, Fitriani Nanda Nazira Nasrul, Ilham Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Permana, Jeki Harya Prananda, Yaldri Oktra Raditya, Muhammad Zacky Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Syafril Siti Monalisa Solehan Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Wulan, Damar Yanti, Rahma Zacky, M. Zarnelly Zarnelly