Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : The Indonesian Journal of Computer Science

Evaluasi Tingkat Kapabilitas Teknologi Informasi pada STAI Auliaurrasyidin Tembilahan Menggunakan Farmework COBIT 2019 Ansyari, Muhammad Fadli; Megawati; Saputra, Eki; Rozanda, Nesdi Evrilyan
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4553

Abstract

Information Technology (IT) plays a vital role in supporting operational efficiency and innovation, particularly in higher education. XYZ University has implemented the Integrated Academic Information System (AKSIA) to manage academic data and student services. However, technical challenges in system management require further evaluation using the COBIT 2019 framework. The evaluation focuses on DSS01 (Managed Operations), APO04 (Managed Innovation), and APO09 (Managed Service Agreements) domains, as determined through design factor analysis. Based on interviews, observations, and questionnaires analyzed using the Guttman scale and gap analysis, it was found that all domains are at Capability Level 1 with largely achieved performance: DSS01 at 75%, APO04 at 60%, and APO09 at 66%. The recommendations include improving process documentation, conducting routine monitoring of activities, and aligning services more closely with strategic needs. These steps are expected to elevate IT capability to higher levels and better support the institution's strategic objectives.
ANALISIS KEPUASAN PENGGUNA TERHADAP APLIKASI MOBILE LAYANAN TELEKOMUNIKASI BIMAPLUS MENGGUNAKAN METODE EUCS Fadillah, Muhammad Rezky; Megawati; Saputra, Eki; Rozanda, Nesdi Evrylian
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4554

Abstract

The Bima Plus application, launched by the Tri Provider, was the subject of a study aimed at analyzing the factors influencing user satisfaction. The End User Computing Satisfaction (EUCS) model was employed for this research. Seven variables were identified as influencing user satisfaction: Ease of Use (EOU), Timeliness (TIM), Security (SEC), Speed of Response (SOR), Content (CON), Accuracy (ACC), and Format (FOR). Analysis results indicated that four variables—Ease of Use, Timeliness, Security, and Speed of Response—had a significant impact on user satisfaction, with Security being the most dominant factor (coefficient of 0.497). Conversely, Content, Accuracy, and Format did not demonstrate significant influence. These findings suggest that security is the primary factor influencing user satisfaction, followed by response speed, timeliness, and ease of use.