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Consumer Dispute Settlement: A Comparative Study on Indonesian and Malaysian Law Norma Sari
Nusantara Science and Technology Proceedings International Seminar of Research Month Science and Technology in Publication, Implementation and Co
Publisher : Future Science

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Abstract

Consumer dispute settlement becomes an important instrument for protecting consumers. This study aims to analyze (i) the urgency of consumer dispute settlement body and small claim mechanism; (ii) the comparison of consumer dispute settlement law in Indonesia and Malaysia; (iii) a lesson from Malaysia concerning small claim court. This research was conducted as a library research. The results show that urgency of consumer dispute settlement body and small claim mechanism are to guarantee ultimate consumer interest. Comparing of consumer dispute settlement law in Indonesia and Malaysia, each institution and mechanism having advantages and disadvantages to consider for betterment in the future. Consumer Dispute Agency is a middle way or a combination off SCC system and specific dispute resolution body. But, Indonesia needs to reiterate the existing Consumer Protection Act regarding the duty and authority of Consumer Dispute Settlement Agency. There is authority overlap with other agencies needed to be addressed.
CONSUMERS HEALTH AND SAFETY ON THE INTERNET BASED MEDICAL CONSULTATION Norma Sari
Mimbar Hukum - Fakultas Hukum Universitas Gadjah Mada Vol 26, No 1 (2014)
Publisher : Fakultas Hukum Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.511 KB) | DOI: 10.22146/jmh.16062

Abstract

The rise of the internet-based medical consultation has opened not only opportunities for consumers easily obtaining medical services but also put them at risk for mistreatment, misunderstanding or taking a wrong medication to be anticipated. This research concerns on how the internet-based medical consultation affects to the health and safety of the consumers. There are several identified legal issues have to be paid attention as follow: (i) the benefit and shortcoming of using internet-based medical consultation, (ii) inter-related and overlapped interest of the parties, (iii) consumer health and safety, (iv) consumer rights, and (v) dispute settlement. Pertumbuhan konsultasi pengobatan berbasis internet telah membuka peluang tidak hanya bagi konsumen. Kemudahan mendapatkan pelayanan medis tetapi juga menempatkan mereka pada risiko kesalahan perawatan, kesalahpahaman atau kesalahan dalam pemberian obat sehingga hal ini harus diantisipasi. Penelitian ini menjelaskan mengenai konsultasi pengobatan berbasis internet yang mempengaruhi kesehatan dan keselamatan konsumen. Ada beberapa masalah hukum yang harus diperhatikan dan diidentifikasi menjadi sebagai berikut, yakni: (i) manfaat dan kelemahan menggunakan konsultasi pengobatan berbasis internet, (ii) hubungan dan tumpang tindih kepentingan para pihak, (iii) kesehatan dan keselamatan konsumen, (iv) hak-hak konsumen, dan (v) penyelesaian sengketa.
Akad Nikah Virtual Perawat Saat Covid-19: Tinjauan Hukum Perkawinan Islam dan Hukum Kesehatan Muhammad Habibi Miftakhul Marwa; Norma Sari
Jurnal Hukum IUS QUIA IUSTUM Vol. 29 No. 3: SEPTEMBER 2022
Publisher : Fakultas Hukum Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/iustum.vol29.iss3.art10

Abstract

Nurses are at the forefront of handling COVID-19. Technological advances plus the Covid-19 emergency resulted in the implementation of the marriage contract being carried out virtually by nurses while undergoing isolation. This study aims to analyze the practice of virtual nurses' marriage contracts during the covid-19 pandemic according to marriage law and health law. This is a normative legal research conducted by means of literature research to explore primary and secondary legal materials using a conceptual approach. The results of this study concluded that the practice of virtual marriage contracts carried out by nurses during the COVID-19 pandemic had two important aspects to consider, namely aspects of religion and health. The Marriage Law does not explicitly regulate virtual marriage contracts, but the arrangements are returned to the laws of each religion. There are differences of opinion regarding virtual marriage contracts in the treasures of Islamic marriage law. The group that refuses to think that the marriage contract must be carried out directly in one assembly, while those who accept mean one assembly in the sense of one continuous time. Nurses who are in isolation due to Covid and decide to hold a virtual marriage contract as an effort to maintain the health of themselves and the community as well as to realize the maqashid sharia marriage, which is to protect religion, soul, mind, lineage, and property. Key Words: Virtual marriage contract, covid-19, health, nurse AbstrakPerawat menjadi garda depan dalam penanganan covid-19. Kemajuan teknologi ditambah darurat covid-19 mengakibatkan penyelanggaraan akad nikah dilakukan secara virtual oleh perawat saat menjalani isolasi. Penelitian ini bertujuan untuk menganalisis praktik akad nikah virtual perawat saat pandemi covid-19 menurut hukum perkawinan dan hukum kesehatan. Penelitian ini merupakan penelitian hukum normatif yang dilakukan dengan cara studi pustaka (literature reseacrch) untuk menelusuri bahan hukum primer dan sekunder dengan pendakatan konsep (conceptual apparoach). Hasil penelitian ini menyimpulkan bahwa praktik akad nikah virtual yang dilakukan perawat saat pandemi covid-19 terdapat dua aspek penting yang menjadi pertimbangan, yaitu aspek agama dan kesehatan. Undang-Undang Perkawinan tidak secara tegas mengatur akad nikah virtual, tetapi pengaturannya dikembalikan kepada hukum agama masing-masing. Terdapat perbedaan pendapat mengenai akad nikah virtual dalam khazanah hukum perkawinan Islam. Kelompok yang menolak menganggap akad nikah harus dilakukan langsung dalam satu majelis (tempat), sementara yang menerima memaknai satu majelis dalam arti satu waktu yang berkesinambungan. Perawat yang menjalani isolasi karena covid dan memutuskan melangsungkan akad nikah virtual sebagai upaya menjaga kesehatan diri dan masyarakat serta mewujudkan maqashid syariah nikah, yaitu menjaga agama, jiwa, akal, keturunan, dan harta. Kata-kata Kunci: Akad nikah virtual; covid-19; kesehatan; perawat
Islamic Microfinance Institution Assistance Model in the Covid-19 Pandemic Riduwan; Norma Sari; Sunu Prasetya Adi
Ihtifaz: Journal of Islamic Economics, Finance, and Banking Vol. 5 No. 2 (2022)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/ijiefb.v5i2.7262

Abstract

Introduction: Sharia Microfinance Institutions in the form of Baitul Mal wa Tamwil (BMT) is a form of financial inclusion that plays an important role in the development of micro and small businesses. Its main activity is to raise member funds in the form of deposits and redistribute them in the form of microfinance. During the covid 19 era, almost all of its members were affected, causing operational disruptions. Purpose: This study aims to analyze the impact of covid 19 on BMT and members as well as the social assistance model carried out until December 2021. Methodology: Determination of the sample using porpusive sampling with respondents as many as 43 BMT spread across Sumatra, Java and Sulawesi. The three islands were chosen because they became the center of BMT's growth.  The data collection method uses google form, while the data analysis uses qualitative descriptive analysis. Findings: The results of the analysis show that covid 19 has a direct impact on BMT's performance by an average of 8.4%, in the form of a decrease in financing installments, deposits and profits as well as an increase in non-performing financing. Although BMT's performance has decreased, its social role has increased in the form of social assistance, such as relaxation of financing, member education and facilitation of marketing of member products through social media, and the provision of basic social assistance.
Accelerating Business Law Dynamization through Proposed Amendments to Indonesian Consumer Protection Law Norma Sari
Jurnal Hukum Novelty Vol 14, No 1 (2023)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26555/novelty.v14i1.a25945

Abstract

Introduction to The Problem: The Consumer Protection Law No. 8 of 1999 which was enacted in 2000 has been in force for over 20 years. The current circumstance in the realm of business law requires more progressive regulations on digital business activities, more efficient dispute resolution, and effective consumer protection due to the rapid technological developments. Hence, the need of an amendment to the current consumer protection law must be examined thoroughly and analyzed deeply.Purpose/Objective Study: This research aims to examine and to present the arguments on several issues in relating to the urgency of amending the Consumer Protection Law No. 8 of 1999 in order to accelerate the dynamization of business law.Design/Methodology/Approach: This is a doctrinal legal research that uses a qualitative approach. In this research, the authors utilized secondary data sourced from literature study on the primary, secondary, and tertiary legal materials. The authors analyzed the data by using Systematic Content Analysis which is frequently used by social scientists to analyze the inteview tranrscripts, literatures, and field notes, among other sources.Findings: The results indicate that there are six noteworthy points regarding the extent of the business entity, standard clauses, data protection, and some issues on a dispute settlement institution. These are sufficient to support in proposing an amendment to the recent Consumer Protection Law.Paper Type: Research Article
Government Capacity to Guarantee Halal Product from Micro, Small, And Medium Enterprises in Kebumen Norma Sari
Varia Justicia Vol 19 No 1 (2023): Vol 19 No.1 (2023)
Publisher : Fakultas Hukum Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/variajusticia.v19i1.8911

Abstract

Halal product guarantee is one of the complex and long issues in Indonesia as it took more than 20 years to establish the regulation. The government must fulfill the consumer need for halal product guarantee by providing a reliable certification system. However, there are still many business actors who have not given priority to the importance of halal certification for their products because they think applying halal certification is complicated. Therefore, this research aims to examine the local government capacity to guarantee halal product from micro, small, and medium enterprises (MSME) in Kebumen. It was empirical normative legal research using qualitative approach. In this research, we used primary data collected through interviews, and secondary data sourced from literature study of primary, secondary, and tertiary legal materials. We analyzed the data using a qualitative descriptive approach. The results suggest that the local government capacity to guarantee halal products in Kebumen is advanced in terms of legal capacity. While in community empowerment and utilizing electronic application in halal product certification are still a challenge.
Kebijakan Pembatasan Retail Modern di Daerah Dalam Perspektif Utilitarianisme Hidayat, Wahyu; Sari, Norma; Hafidz, Jawade
DIVERSI : Jurnal Hukum Vol 8 No 2 (2022): Diversi Jurnal Hukum
Publisher : UNIVERSITAS ISLAM KADIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/diversi.v8i2.3375

Abstract

Penelitian ini mengkaji tentang Kajian Aliran Filsafat Utilitarianisme Terhadap Kebijakan Pembatasan Retail Modern Di Daerah. Tujuan penelitian ini adalah menguraikan analisa terhadap kemanfaatan adanya pembatasan retail modern di Indonesia yang kaitannya terhadap kemanfaatan yang diterima oleh masyarakat sebagai pelaku usaha toko-toko sembako, pasar tradisional dan manfaat bagi pemerintah (stakeholder). Penelitian ini memakai metode pendekatan yang dipergunakan dalam penelitian ini adalah pendekatan yuridis normatif dengan pendekatan perundang-undangan. Hasil pembahasan memperlihatkan bahwa, Kebijakan pembatasan retail modern di sejumlah daerah melalui Peraturan Daerah-nya masing-masing mengundang penolakan dari pengusaha retail namun mengundang sikap pro bagi UMKM (masyarakat), terutama pada kebijakan zonasi di daerah dan pembatasan kepemilikan jumlah retail. Pembatasan ini secara rasional dapat mencegah monopoli atau ketimpangan. Jika melihat pandangan Bentham juga menginginkan supaya hukum dapat memberikan jaminan kebahagiaan kepada setiap individu namun kepentingan individu dalam mengejar kebahagiaan sebesar-besarnya itu perlu dibatasi. Bentham juga tidak menyangkal bahwa di samping kepentingan individu, kepentingan masyarakat pun juga harus diperhatikan. Hal ini bertujuan agar tidak terjadi konflik kepentingan. Namun utilitarianisme lebih memfokuskan yang utama pada kepentingan individu baru pada masyarakat pada umumnya, karena kepentingan individu dijadikan bagian dari tujuan sosial dengan menyelaraskan kepentingan pribadi dengan kepentingan orang banyak, sehingga dari pemikiran Bentham tersebut yang harus dikoreksi adalah harus ada keseimbangan di antara 2 (dua) konflik kepentingan, baik kepentingan individu (peretail) dan masyarakat (UMKM), hal ini dimaksudkan agar retail modern dan UMKM, pasar tradisional dan masyarakat umumnya dapat bersatu-padu untuk mencapai kebahagiaan, sehingga kepentingan keduanya dapat terealisasi untuk mencapai kebahagiaan yang sebesar-besarnya.
Posisi Tawar Perempuan Dalam Rumah Tangga: Studi Kasus Buruh Pabrik di PT. Kayu Lima Sejahtera Sari, Norma; Damaiyanti, Varinia Pura; Hakim, Arif Rahman
Huma: Jurnal Sosiologi Vol. 3 No. 2 (2024)
Publisher : Prodi Sosiologi FISIP ULM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/h-js.v3i2.214

Abstract

Women today must carry out their duties as housewives and must also work to help the family economy. This study aims to analyze the causes of the dual role of women in Anjir Serapat Village, and to determine the position of women who work in their families. This research uses a qualitative approach with the type of field research. The research was conducted on female laborers at PT Kayu Lima Sejahtera in Anjir Serapat Tengah Village, East Kapuas District, Kapuas Regency, Central Kalimantan. Data collection techniques using observation, interviews and documentation. Data analysis techniques through the stages of data reduction, data presentation and conclusion drawing. The results show that women work as laborers to help meet household needs, which has an impact on financial sufficiency and helps create household harmony. However, this does not always have a positive impact, but also has a negative impact on women because they have to feel exhausted due to having to do household chores. Family time is also reduced, which makes their children more independent and able to understand their parents' work, regardless of their young age. This research shows that the existing social construction in society about the role of a good wife only around the domestic can be broken. In the Anjir Serapat Village community, it is women who hold a more dominant public role.
PENGUATAN LITERASI DIGITAL UNTUK TRANSFORMASI KONSUMEN MENUJU KREATOR DIGITAL BERBASIS BUDAYA PADA PRIM KANSAI Norma Sari; Ulaya Ahdiani; Sri Winiarti
Konferensi Nasional Pengabdian Masyarakat (KOPEMAS) #5 2024 Konferensi Nasional Pengabdian Masyarakat (KOPEMAS) #4 & International Community Service 2023
Publisher : Konferensi Nasional Pengabdian Masyarakat (KOPEMAS) #5 2024

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Abstract

WNI Indonesia yang tinggal di Jepang saat ini kurang lebih sebanyak 83.169 orang. Pimpinan Ranting Istimewa Muhammadiyah Kansai (PRIM Kansai) sebagai salah satu ormas Islam semakin menunjukkan geliatnya melalui berbagai kegiatan. Mereka menghadapi tantangan penguatan lietrasi digital untuk transformasi dari konsumen menuju creator digital. Tujuan kegiatan pengabdian ini adalah membantu penguatan literasi digital menuju transformasi untuk penguatan jaringan Pimpinan Ranting Istimewa Muhammadiyah Kansai dan jaringan dakwahnya. Metode yang digunakan agar kegiatan dapat berjalan secara lancar adalah blended antara model daring dan luring yang dilaksanakan selama dua semester. Hasil kegiatan adalah literasi tentang transformasi konsumen menuju kreator digital dan konten digital berbasis budaya. Bagi tim pengabdian hasilnya adalah pengintegrasian dalam mata kuliah yang diampu.
Digital consumer transformation to enhance Dawah in Muhammadiyah special branch Taiwan Sari, Norma; Sunardi, Sunardi; Winiarti, Sri; Ahdiani, Ulaya
Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2024)
Publisher : Universitas Ahmad Dahlan

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Abstract

Muhammadiyah has grown rapidly throughout the world in quantity through special branches as well as quality by targeting the Dawah model, including digital Dawah. Muhammadiyah realizes that the development of digital dawah requires quality human resources and continues to develop to increase its capacity to promote dawah using digital technology. The leadership of the Muhammadiyah Special Branch Taiwan is one of the overseas branches that has developed digital dawah since its establishment. The purposes of the service are to help Muhammadiyah Special Branch Taiwan enhancing the dawah by applying digital technology and to help to transform digital consumers into digital creator. We expect this service will strengthen Muhammadiyah Special Branch Taiwan networking. This program contributes to the Muhammadiyah Special Branch in Taiwan to manage membership and activities, to link with other Islamic Organizations, and to spread the dawah internationally through an informatics system developed by the UAD team.