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All Journal Jurnal Civics: Media Kajian Kewarganegaraan INFORMASI Jurnal Natapraja : Kajian Ilmu Administrasi Negara Format : Jurnal Imiah Teknik Informatika JURNAL TEKNIK JIKA (Jurnal Informatika) Bulletin of Computer Science Research Insearch: Information System Research Journal Journal of Indonesian Management J-Intech (Journal of Information and Technology) Scientica: Jurnal Ilmiah Sains dan Teknologi Causa: Jurnal Hukum dan Kewarganegaraan JEITECH (JOURNAL OF ELECTRICAL ENGINEERING AND INFORMATION TECHNOLOGY)
Yanuardi Yanuardi
Universitas Ibn Khaldun Bogor
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Journal : J-Intech (Journal of Information and Technology)

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Pengembangan Sistem Pengaduan Layanan Masyarakat Menggunakan Metode Rapid Application Development (RAD) Yanuardi, Yanuardi; Azhari, Lukman; Sinlae, Alfry Aristo Jansen; Alexander, Allan Desi
J-INTECH (Journal of Information and Technology) Vol 12 No 1 (2024): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v12i1.1201

Abstract

The digital era has demanded efficient and responsive public services as a fundamental need for society, including in the aspect of service complaints. With the village office acting as an intermediary between the government and the public, challenges such as convoluted complaint procedures, lack of transparency, and resource limitations hinder the provision of responsive services. This research aims to address these issues through the development of a community service complaint system based on a website using the Rapid Application Development (RAD) method. RAD method was chosen for its ability to develop systems efficiently, with active user involvement, ensuring the system meets user needs. The research outcome is a community service complaint system based on a website, allowing the public to easily submit complaints, monitor their status, and view responses, while enabling officers to manage complaint data and provide direct responses. Usability testing of the system yielded an average score of 90.83%, indicating a high level of user satisfaction.
Co-Authors Abdul Madjid Agung Budi Muljono Agung Wibowo Agus Supriyadi Ahmad Qaulan Syadid Ahmad Soleh Aksani, Muhammad Luthfi Alexander, Allan Desi Alfry Aristo Jansen Sinlae Ali Firdaus Anggalini, Titis Dewi Arisantoso Arisantoso Azhari, Lukman Damarsiwi, Eska Prima Monique Destriana, Rachmat Eko Wiyono Fajar, Kurnia Nur Faridi Faridi Fauyhi Eko Nugroho, Fauyhi Eko Fauzi, Hafiz Firdiansyah Firdaus Basri FITRIA NURAINI Fitriana, Kurnia Nur Handayani, Nurdiana hardiansyah, alim Harjian, Muhammad Rivaldi Hartaya, Kendra Herawati Herawati Heriyani, Nofitri Herlina, Rina Huasin, Syepry Maulana Karyadi, Bambang Layina, Andiny Lena Satlita Marita Ahdiyana Moh. Erkamim Mohammad Imam Shalahudin Mulyadi Mulyadi Nugroho, Aryanto Priyanggodo, Dyas Yudi Rohmat Taufiq Rusdianto, Hengki Sigit Wibowo Ulpiani, Ria Utami Dewi ZF Badoh, Ibrahim