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R Rhoedy Setiawan
Universitas Muria Kudus
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Analisis Kinerja Pelayanan Rawat Inap Antar-Bangsal dengan Kombinasi Algoritma AHP dan SAW Farel Dani Arfiyan; R. Rhoedy Setiawan; Anteng Widodo
Jurnal Minfo Polgan Vol. 15 No. 3 (2026): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v15i3.16596

Abstract

Evaluation of hospital service quality is a crucial instrument for continuously improving the quality of public healthcare services. Although patient satisfaction surveys have been conducted periodically, the collected assessment data have generally not been optimally utilized as the basis for evaluating the performance of inpatient wards. This study aims to implement a Decision Support System (DSS) to analyze the performance of inpatient wards objectively, measurably, and comparatively. A hybrid approach was employed by integrating the Analytic Hierarchy Process (AHP) algorithm to determine the weights of six service quality criteria, namely administrative services, medical competence and responsiveness, staff friendliness, inpatient room facilities, environmental cleanliness and comfort, and information and communication, with the Simple Additive Weighting (SAW) method to calculate the ranking of alternatives. To ensure a fair evaluation, the analysis was divided into two categories, namely VIP/VVIP wards and regular wards. The results indicate that Fresia 5 achieved the highest preference value in the regular ward category with a score of 0.9155, while Edelweiss 4 (VVIP) obtained the highest preference value in the VIP/VVIP category with a score of 1.0000. The system also successfully identified six wards while demonstrating stable ranking results through sensitivity analysis of changes in criteria weights. The computational results were integrated into a web-based dashboard to visualize ward rankings interactively. The combination of the AHP and SAW algorithms proved effective in processing multicriteria assessments and reducing subjective bias. The findings facilitate hospital management in mapping unit performance more efficiently to support service quality improvement. In conclusion, the integration of both algorithms produces valid and consistent decision recommendations that can be used to determine priorities for improving hospital service quality.
Co-Authors - Supriyono Aditia Rasid Adrianus Wayan Dian Adi Pamungkas Ahmad Jazuli Ahmad Jazuli Alvin Rainaldy Hakim Amalia Safitri Amara, Radinda Amelia, Dwi Andy Prasetyo Utomo Annisa Putri Hapsari Anteng Widodo Ardelia Khansa Lathifa Arif Setiawan Arif Setiawan Arifviando, Muhammad Villa Asti Devi Mutiara Khoirun Nisa Aulia Ina Rahma Avin Nuzula Fitranti Bayu Samudro Fadhilah Budi Cahyo Wibowo Budi Gunawan Budi Gunawan Chalim, Noor Dhila Resky Effenti Diana Laily Fithri Diana Laily Fithri Diana Laily Fithri Diana Diana Nur Yasmin Diana, Diana Laily Fithri Dimas Yoga Ardyansyah Djoko Utomo Dwi Septiani Dwi Septiani Dyah Ayu Sukmaningtyas Eko Darmanto Elyza Dewi Fortuna Eviana Hartanti Fadila Ullul Azmie Fajar Nugraha Farel Dani Arfiyan Fatmala, Indah Firdaus, Ricko Muhammad Fitriana Habibullah, Eggy Agusti Hakim, Adam Fathul Herdian Rio Saputro Hidayah, Lisna Hidayat, Muhammad Fariz Azka Hidayatullah, Muhamad Arzak Irawan , Yudie Janah, Susi Nor Jayanti, Septina Dwi Jhany Feronica Ardina Kalya Agil Prasetya Khasan, Nur Akhmad Khoiroh, Zahro Istitho'atul Laily Fithri, Diana Lathifa, Ardelia Khansa Mochammad Imron Awalludin Mohammad Dahlan Muhamad Dimas Firmansyah Muhamad Yuwanda Muhammad Ady Nugroho MUHAMMAD ARIFIN Muhammad Arifin Muhammad Krisza Aditya Muhammad Yusuf Aji Wijaya Mukhamad Nurkamid Noor Latifah Nurul Inayah Nurwijayanti Nurya Herlina Sari Pratiwi Cahyaningtiyas Pratomo Setiaji Putri Kurnia Handayani Putri, Indriani Zabrina Putri, Noor Syafa’ah Kusuma Putri, Sevara Humaira Rahmawati, Yulinda Rasid, Aditia Ratri Rahmawati Reformasiyanto, Mohammad Humam Azka Rizky Muhammad Rizky Maulana Rizkysari Mei Maharani Rizkysari Mei Maharani, Rizkysari Mei Robait Tajuddin Romadhon, Zainur Romadhon, Zainur Rosyada, Mila Santy, Nawal Ari Sari, Luthfiana Semit, Danial Septina Dwi Jayanti Sofian, Ahmad Soni Adiyono Sri Mulyani Sulistiowati Apriliya Eka Wardani Supriyono Supriyono Supriyono Syafiul Muzid Taufiq, Muhammad Bagas Titis Chusnul Mahrom Tri Listyorini Tutik Khotimah Vika Aulia Munawaroh Widiyatmoko, Fahmi Agung Windraningsih Wiwit Agus Triyanto Yudie Irawan Yudie Irawan